Trusted Agent profile · London
★★★★★
307 reviews across 2 platforms
59, Cadogan Street, London, SW3 2QJ
John D Wood and Co Sales's office in London, at 59, is rated 3.8 out of 5 across 307 reviews on two platforms, including 96 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSuperb team (Docklands and City)
I can't recommend Docklands and City team highly enough. From the moment my offer was accepted, they handled everything with professionalism and genuine care giving me real confidence throughout about the process. When I needed support they were there, chasing solicitors relentlessly to keep things moving.
5/5
TrustpilotProfessional and helpful
Molly and her team at the Parsons Green office were very professional, helpful and pleasant to work with. From advising on the appropriate asking price, arranging multiple viewings and securing couple of offers in the first two days of the property being on the market. They were knowledgeable and assisted in navigating a stressful process, dealing with unexpected matters that came up during the conveyancing, which I really appreciated. I would highly recommend the Parsons Green office for selling a property.
5/5
Trustpilot5 Star Service
Worked with Opemi Mafimisebi from the Docklands office recently and it was a pleasure of working with her as I couldn’t be more impressed with the service I received. From start to finish, she handled my enquiry with professionalism and genuine care.
5/5
TrustpilotMy experience with John D Wood & Co was…
My experience with John D Wood & Co was fantastic. Lewis and the team helped me through every step of the process with professional and efficient communication. I would definitely recommend John D Wood & Co.
5/5
TrustpilotGreat experience
I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him
5/5
TrustpilotBrilliant service
I cannot recommend Kate Martin from The Primrose Hill branch highly enough. From our very first interaction, Kate was warm, professional and really understood our needs - just an absolute pleasure to deal with, thank you!
5/5
TrustpilotJane was extremely helpful
Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.
5/5
TrustpilotQuick and stress-free move
I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast. He made the whole process feel simple and stress-free, which was a huge help. In the end, he helped us find a lovely apartment in Notting Hill with great landlords. Would definitely recommend him if you’re looking for a solid and efficient agent.
5/5
TrustpilotI had a really positive experience…
I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance. Ollie communicated clearly, handled everything efficiently, and made the whole process feel straightforward and stress-free. I really appreciated his support and the level of service he provided from start to finish.
5/5
GoogleKatherine Garces was my acting agent for JDWood and I have nothing but good things to say about the whole experience, she was very open, knowledgeable and honest. We saw a few places, she understood what I was looking for which helped narrow down the search and when the right one was found, the negotiation was swift. I've moved in now and the handover again was easy and smooth, couldn't be happier, many thanks!
Thank you for your thoughtful 5* review. I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat
We have had a great experience working with Paris from the Notting Hill office to get our new home. Everything was very efficient and smooth and communication was great.
5/5
TrustpilotAll staff especially Jane at St…
All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended
5/5
TrustpilotThank you to Massy Eslami, Property Manager at Belgrave Square
I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.
2/5
GoogleWe appreciate that landlords may have specific preferences. However, clearer communication at the outset would have avoided unnecessary time and effort on both sides. Transparency in criteria before arranging viewings is important for prospective tenants, particularly when serious financial proposals are submitted in good faith.
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotGreat service
Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!
5/5
TrustpilotParis was super helpful from the…
Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you
5/5
TrustpilotClaire Carter = everything you'd want in an agent
A huge token of respect and appreciation for Claire Carter, who acted on our behalf through an exceptionally complicated sale. Claire demonstrated deep subject matter expertise throughout and consistently went above and beyond, navigating a whole series of challenges, any one of which could easily have put the deal in jeopardy. She showed real patience, persistence, resilience, and tenacity, and most importantly inspired complete trust, all delivered with a genuine sense of humour when it was most needed.
1/5
TrustpilotAVOID AT ALL COSTS
If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)
5/5
TrustpilotCan Gelirli and his team at the…
Can Gelirli and his team at the Belgravia Office gave been outstanding in organising and selling our flat in Pimlico. Thank you Cam for all your help and effort.
5/5
GoogleWe've enjoyed our relationship with John D Wood since we started letting our Chelsea flat. When we decided to sell they proved equally supportive, and Federico's readiness to sort out the last minute details has been really useful.
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotJ D Wood deliver quick tenant find …
Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.
5/5
TrustpilotVictoria was attentive informative and…
Victoria was attentive informative and an absolute pleasure to deal with highly recommend
5/5
GoogleI worked with Savannah at John D Wood when I relocated from New York City. She was absolutely amazing! I didn't have corporate housing so needed a flat immediately. We spoke on the phone prior to me leaving New York to detail exactly what I was looking for in a flat and within 24 hours of being in London I had a flat which was perfect and was able to move in a week later. She completely understood what I was looking for and her attention to detail and attentiveness made the whole transactions seamless and quick. I highly recommend her to anyone that wants to move into the Chelsea area.
Dear Ms Hawkins, Thank you for taking the time to leave this awesome review. It is great to read that Savannah was able to deliver the proven 5 star service. Best wishes in all your endeavours. Kind Regards, Sarah
5/5
GoogleKatie Sweetingham was recommended to me by a friend and I in turn would like to highly recommend Katie. She was incredibly helpful to me searching for a place to lease in Kensington. She took the time to correspond with me before I moved from the United States to help understand what I would be looking for so that she would be prepared to show me excellent listings as soon as we arrived. She listening to our needs and was super knowledgeable, resourceful, flexible and very cheerful. Also she was very patient since we are new to London and did know the areas well. I would highly recommend Katie!
Thank you Julia for your wonderful recommendation and 5* review of our local John D Wood team! I will make sure your kind comments are made known to Katie and the whole team. Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood and Co Sales's London office has 307 reviews across two platforms: 96 on Google, 211 on Trustpilot (across the whole business).
John D Wood and Co Sales London is rated 3.8 out of 5 across all 307 reviews, and 4.8 out of 5 on Google from 96 reviews.
John D Wood and Co Sales London, 59, Cadogan Street, London, SW3 2QJ.
