Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSimon Hardie at John D Wood in Earl's Court was our wonderful real estate agent who helped us sell our beautiful home to a lovely family as we begin the next chapter of our lives. Simon was not only professional and gave us good and practical advice using his sound judgement and his deep expertise in his field, but was also very thoughtful, kind, considerate and always responsive. He understood our needs but also gave us realistic expectations, and eventually handled some delicate matters very professionally and sensitively. We always felt heard and I could feel that the lovely buyers likely felt the same. A great experience doing something that is usually quite onerous! Thank you Simon! Highly recommend.
Abish · 16 April 2023
Agent replied · 20 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotJane was extremely helpful
Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.
Jack · 8 May 2026
★★★★★ 5/5
GoogleSimon at John D Wood sold our flat for us on Redcliffe Square (nearby to the Earls Court branch) and did an absolutely fantastic job holding our hand throughout the process and navigating a challenging market and complicated sale process. We are absolutely delighted and would certainly recommend them and are looking forward to hopefully also buying our new place via Simon and his colleagues.
Ed · 12 August 2026
★★★★★ 5/5
TrustpilotEasy five stars from me!
From a local point of view, the service from the Notting Hill branch was excellent. Paris was approachable, informed, and clearly knowledgeable about the area. Everything felt organised and hassle‑free from start to finish.
Laura · 10 April 2026
★★★★★ 5/5
TrustpilotQuick and stress-free move
I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast.
He made the whole process feel simple and stress-free, which was a huge help. In the end, he helped us find a lovely apartment in Notting Hill with great landlords.
Would definitely recommend him if you’re looking for a solid and efficient agent.
Zuzana · 23 April 2026
★★★★★ 5/5
TrustpilotI had a really positive experience…
I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance.
Ollie communicated clearly, handled everything efficiently, and made the whole process feel straightforward and stress-free. I really appreciated his support and the level of service he provided from start to finish.
Josh · 28 August 2026
★★★★★ 5/5
GoogleSimon Hardie has been fantastic in helping us over a period of one year, until we closed on a property, that was part of a probate process. He ensured regular follow up, facilitated information sharing with the sellers, and promptly responded to all our queries. We recommend him highly.
Kulsum · 14 November 2024
Agent replied · 22 October 2024
Hello Kulsum,
Thank you for your wonderful 5* review! We're delighted to hear that Simon Hardie provided such excellent support throughout your property journey. Your high recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 1/5
TrustpilotDesperately waiting for the keys
It has been already two days since signing the rent agreement and paying upfront the full rent for a year yet the keys not released. I don't recommend to use JDW's services for real estate rentals. It is a total disaster and frustration.
Day 3: The cupboard door is broken and there's no hot water in the house. My disappointment is at its peak. Andrea and Prue, whom I was in contact with during the rental process, unfortunately haven't responded to my calls or messages. They always had an excuse. They haven't inspected the premise once for any defects before renting it.
Sinan · 17 April 2026
★★★★★ 5/5
TrustpilotVery helpful!
I had a very positive experience with the team at John D Wood, Wimbledon Village. Although they were acting on behalf of the seller, they were consistently supportive and professional throughout the entire process. From the initial bidding stage through to completion, they helped me navigate each step clearly and efficiently, even with a challenging seller involved.
Their communication was excellent, and they made what could have been a stressful experience feel much more manageable. I wouldn’t hesitate to work with them again, and would certainly consider using them if I were to sell my own property.
EJJ · 17 April 2026
★★★★★ 5/5
TrustpilotKate Martin is the best!
I have worked with Kate Martin for a number of years and she is very knowledgeable and gives great property advice. If you are looking to rent in North London, she's the best!
Rachel · 8 April 2026
★★★★★ 5/5
TrustpilotWe had an excellent experience working…
We had an excellent experience working with Charlie! From the very beginning, he really took the time to understand exactly what we were looking for, and it showed in every property he recommended. The flats he showed us were spot on, exactly what we had in mind, which made the whole process so much smoother and more enjoyable.
Charlie clearly has a great instinct for matching people with the right homes. He’s knowledgeable, attentive, and genuinely listens, which made us feel confident we were in good hands. We never felt pressured, just well-guided.
Sonia · 14 April 2026
★★★★★ 1/5
TrustpilotTerrible experience as a buyer
Terrible experience as a buyer, felt scammed by this agency particularly the agent called Fee. I was told various lies to try and drive the price up (which I later found out she was trying to get me to pay a further 100k to the offer they had but led me to believe the other buyer was offering similar) I was also the highest offer and last minute told they had another similar offer. Just a mess and would never go near this agency again.
Sarah · 14 April 2026
★★★★★ 5/5
TrustpilotExcellent agency
Paris has been a real pleasure to work with. He managed to fit me in for a viewing at very short notice and helped me close all formalities at impressive speed.
Elena · 16 April 2026
★★★★★ 5/5
Trustpilot10/10
Can’t fault the service from the Notting Hill team. Paris was super helpful, very attentive, and kept things moving without any stress. Communication was clear and consistent throughout. Would definitely recommend.
Drew · 10 April 2026
★★★★★ 5/5
TrustpilotGreat experience
Great experience, we dealt with Ollie from the Battersea branch and he was super efficient. The whole process was very smooth and great communication. Very happy with the end result!
Poppy · 14 April 2026
★★★★★ 5/5
TrustpilotAll staff especially Jane at St…
All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended
J · 16 May 2026
★★★★★ 5/5
GoogleA massive thank you to David Mendel’s team at the Earls Court Branch for their help in selling our flat. Communication was fantastic, service was second to none with a special shout out to Simon, who went above and beyond, to get our flat sold in extremely challenging market conditions.
I would have absolutely no hesitation in recommending them to handle your property sale. Professional from beginning to end. You won’t regret it!
Andrew · 16 April 2023
Agent replied · 20 June 2024
Thank you for your terrific recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI’ve had the pleasure of working with…
I’ve had the pleasure of working with Kate Martin for the last 10 years. Kate and her team have consistently found me great tenants over the years. Highly recommend!
Julia · 13 April 2026
★★★★★ 5/5
TrustpilotThank you to Massy Eslami, Property Manager at Belgrave Square
I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.
Caroline · 24 September 2026
★★★★★ 5/5
GoogleSimon Hardie is perhaps the most thorough agent in the SW area, I can safely say if it wasn’t for him going the extra mile, I would have most definitely lost this property. In a very fractured process, he managed to find all the necessary moving parts and somehow got them to work together. Would definitely Recommend him as the go to person to get the difficult things done…..What a star!!!
Ahmad · 16 April 2023
Agent replied · 20 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAnne Battumur is one of the best agents/negotiators I've worked with. She listened carefully to my property request/requirements and more than delivered with the properties she showed me. When I was ready to make an offer, she worked carefully and proactively with me to ensure that it was fair as well as tailored towards my specific requirements and was able to reach an agreement quickly between myself and the landlord very quickly. I highly recommend working with her and John D Wood.
Ramzi · 16 April 2022
Agent replied · 20 June 2024
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotClaire Carter = everything you'd want in an agent
A huge token of respect and appreciation for Claire Carter, who acted on our behalf through an exceptionally complicated sale. Claire demonstrated deep subject matter expertise throughout and consistently went above and beyond, navigating a whole series of challenges, any one of which could easily have put the deal in jeopardy. She showed real patience, persistence, resilience, and tenacity, and most importantly inspired complete trust, all delivered with a genuine sense of humour when it was most needed.
Thank you, Claire. Agents like you are genuinely few and far between, and John D Wood are very lucky to have you.
Justin · 15 February 2026
★★★★★ 5/5
TrustpilotGreat service
Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!
Agnes · 24 April 2026
★★★★★ 1/5
TrustpilotI rented this apartment for a two-month…
I rented this apartment for a two-month stay. It was a disappointment.
Throughout the stay, there were consistent delays in resolving basic matters. Requests often went unanswered and required multiple follow-ups.
You should be warned that there is construction in the building next door. The agency and landlord did not disclose this.
Most concerningly, despite having departed the apartment months ago and received a report from them that everything was left in great condition, we have still not received the security deposit. It seems that their delays may not have just been bad service but rather bad faith.
Kristina · 5 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.