John D Wood and Co Sales London reviews

★★★★★ 5/5

Trustpilot

Our sale of a property in Surbiton

Our sale of a property in Surbiton was complicated by the fact that everything had to be managed from overseas. We were fortunate in being directed to John D. Wood and Co at the Surbiton branch, where we have nothing but praise for the professionalism and efficiency of Luke Dwyer and Theo Harding. There were many issues which caused delays in the process of this sale, but at all times Luke was quick to be in touch and to advise on the way forward. Although we did not meet in person, we very much appreciated his reassuring manner as we negotiated both legal and practical setbacks.

JustAnswer · 15 August 2025

★★★★★ 5/5

Trustpilot

Excellent experience with John D Wood Wimbledon

We recently completed the purchase of a flat in Wimbledon through John D Wood & Co and had a very positive experience from beginning to end. A particular thank you goes to Peter Woods, who was excellent throughout the transaction. He was always professional, approachable and responsive, communicated clearly with us and was very helpful whenever we needed information or something needed to be followed up. Buying a property inevitably involves moments when you are waiting for different parties to do things, so having someone who communicates well and helps keep the process moving makes a real difference. I would also like to thank the wider Wimbledon team. Everyone we dealt with was friendly and helpful, right through to completion and the collection of the keys. Overall, we felt very well looked after and I would have no hesitation in recommending Peter and the John D Wood Wimbledon office.

Norayr · 6 September 2026

★★★★★ 5/5

Trustpilot

Cannot recommend Julian Denson highly…

Cannot recommend Julian Denson highly enough for his help with my family house sale - very grateful for the professionalism and care taken over this sensitive issue

Frances · 6 October 2026

★★★★★ 5/5

Google

My partner and I recently moved to a lovely flat in Earls Court. We expected the property search to be quite onerous given the current state of the rental market. However, thanks to JDW, and in particular Hugo, we were able to find a new property in days. Hugo ensured that the process was smooth from the viewing date to the move in date. Hugo and the team were easily contactable and very responsive. Certainly the most professional and friendly estate agents I have come across.

Alex · 16 April 2024

★★★★★ 5/5

Google

JD wood just sold our flat in Earls Court and provided a fantastic service. David and Simon took time to answer all our questions and patiently talked through various worries and concerns. I felt we had a proper partnership as they presented their action plans for our consideration and input. They clearly have years of experience of people as well as markets and apart from anything were friendly, interesting and very helpful. Many thanks David, Simon and your team.

Chrissie · 16 April 2024

★★★★★ 1/5

Trustpilot

Mice infestation by a John D Wood managed property

I strongly recommend doing your due diligence before renting a John D Wood-managed property on Courtfield Road. I was a tenant at the property for two years and am sharing my honest experience… Repeated mice infestation During my tenancy, my young daughter and I experienced three separate episodes of mice infestation, including mice regularly appearing in our living space and kitchen. Despite repeated requests for help, I was at times ignored for weeks. On one occasion, pest control attended to remove a dead mouse from our kitchen. They advised that entry points needed to be properly sealed to prevent recurrence and that the landlord had been made aware. Despite this, the landlord chose not to act, so we continued to cohabit with mice. P.S. The pest control agent told me they had previously attended the flat for exactly the same issue during an earlier tenancy and it had also not been addressed. Living through recurring mice infestations with a young child, when preventative measures had been recommended, was totally unacceptable. The way the landlord chose to handle (or not handle) the matter was completely (insert your own adjective here). Which, quite unsurprisingly, led to the even more ridiculous handling of my deposit… Deposit handling I was not contacted for over two months, despite repeatedly trying to contact the responsible person, James (listed as Kieran on their website), by email, telephone and attending the branch twice. On one occasion I even saw him in the branch. Yet James denied receiving any communications from me despite clear evidence and witnesses. I eventually made contact only after escalating to his seniors. When communication resumed, I was presented with several deductions I considered totally unreasonable and disproportionate, including a £390 cleaning charge despite the property having already been professionally cleaned, as well as proposed replacement costs for “wear and tear” items which, in my view, could reasonably have been remedied and should not be used to fund refurbishment of the property. When I disputed the deductions, I was repeatedly asked for further evidence and explanations, including proof of professional cleaning and detailed recollections of how alleged damage occurred, which I provided in good faith. Despite this, my evidence and explanations seemingly went unnoticed and the landlord’s position remained “firm and unchanged”. I couldn’t help wondering why they asked for this evidence in the first place, if not simply to make the process more drawn out. Then, after approximately two and a half months, I was informed that the landlord’s position had changed again and additional charges, including possible carpet replacement, were being considered. I was also told their cleaning contractor had been asked to attend again to update the cleaning quote, and I had to wait for details needed to escalate to TDS, further extending a process that had already taken months. At this point, returning a tenancy deposit appears to have developed into a considerably more complicated project than dealing with three separate mice infestations ever was… Jokes aside, I was a tenant for two years, paid my rent, including increases in line with inflation, six months upfront at a time, and caused very little difficulty throughout my tenancy. I was consistently accommodating when it came to problems with the property and landlord. It is unfortunate that the same flexibility seems to disappear rather quickly when there is money to be deducted from a tenant’s deposit. So, to anyone considering renting in South Kensington / Gloucester Road, and particularly this property: please do your due diligence, document everything and keep every email. I sincerely hope your experience is better than mine. As for my deposit, perhaps one day it too will successfully find its way out of Flat 9.

Dianni · 12 August 2026

★★★★★ 5/5

Trustpilot

Superb team (Docklands and City)

I can't recommend Docklands and City team highly enough. From the moment my offer was accepted, they handled everything with professionalism and genuine care giving me real confidence throughout about the process. When I needed support they were there, chasing solicitors relentlessly to keep things moving.

Matt · 17 April 2026

★★★★★ 5/5

Trustpilot

Professional and helpful

Molly and her team at the Parsons Green office were very professional, helpful and pleasant to work with. From advising on the appropriate asking price, arranging multiple viewings and securing couple of offers in the first two days of the property being on the market. They were knowledgeable and assisted in navigating a stressful process, dealing with unexpected matters that came up during the conveyancing, which I really appreciated. I would highly recommend the Parsons Green office for selling a property.

B · 14 May 2025

★★★★★ 1/5

Google

They have intensionally misled me by charging unauthorized items on rent collection which is fraud. They have also forgotten to collect rent on time and are charging very high fees on rent. A very bad office to do rental business with.They don’t care about their clients at all.

Vasilis · 12 July 2026

★★★★★ 5/5

Trustpilot

5 Star Service

Worked with Opemi Mafimisebi from the Docklands office recently and it was a pleasure of working with her as I couldn’t be more impressed with the service I received. From start to finish, she handled my enquiry with professionalism and genuine care.

Taelia · 18 April 2026

★★★★★ 5/5

Google

We recently looked for a flat to rent and had a multitude of bad experiences with local estate agents until we were lucky enough to find Hugo Reeve at John D Wood. Hugo was professional, responsive and extremely pleasant to deal with and the other members of the team we dealt with were like minded making the whole experience effortless. We highly recommend Hugo and the team at John D Wood.

Charlotte · 16 April 2024

★★★★★ 5/5

Trustpilot

We have just sold our dad’s flat…

We have just sold our dad’s flat through John D Wood. We would highly recommend them as they have been outstanding with the service they provided, especially Lisa and Kirsty. We thank the whole team for making our sale happen. Liane and Russell

LW · 2 April 2026

★★★★★ 5/5

Trustpilot

My experience with John D Wood & Co was…

My experience with John D Wood & Co was fantastic. Lewis and the team helped me through every step of the process with professional and efficient communication. I would definitely recommend John D Wood & Co.

Hannah · 21 May 2026

★★★★★ 5/5

Trustpilot

As someone local to the area

As someone local to the area, I had a really good experience with the Notting Hill branch. Paris was great to deal with, super switched on, easygoing, and clearly knows the neighbourhood well. Everything was handled smoothly and communication was always clear.

June · 10 April 2026

★★★★★ 5/5

Trustpilot

My experience at John D Wood with…

My experience at John D Wood with Oliver was amazing. He went above and beyond to assist me with my move. He was always available when ever I has questions or needed assistance. I would highly recommend working with him.

Denise · 15 April 2026

★★★★★ 5/5

Google

My partner and I recently moved to a lovely flat in Earls Court. We expected the property search to be quite onerous given the current state of the rental market. However, thanks to JDW, and in particular Hugo, we were able to find a new property in days. Hugo ensured that the process was smooth from the viewing date to the move in date. Hugo and the team were easily contactable and very responsive. Certainly the most professional and friendly estate agents I have come across.

Obi · 26 July 2023

★★★★★ 5/5

Trustpilot

Very good experience

I know the area well and had a really good experience with the Notting Hill team. Paris was easy to deal with, knowledgeable, and clearly understands the local market. The whole process felt straightforward and well managed. Would happily recommend.

Michel · 9 April 2026

★★★★★ 5/5

Trustpilot

Great experience

I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him

Cliente · 20 April 2026

★★★★★ 5/5

Google

We had excellent service from John D Wood, Earl’s Court on the sale of our flat. Sophie Ling and Simon Hardie were brilliant: proactive, always on top of things, great communicators and thoroughly professional throughout. It was a pleasure dealing with them. We would definitely recommend these guys.

Mike · 24 February 2025

★★★★★ 5/5

Trustpilot

Really solid experience with the…

Really solid experience with the Notting Hill branch. Paris was great to deal with and made sure everything ran smoothly. Always easy to reach, friendly, and on the ball. The whole process felt well handled from start to finish.

Ana · 10 April 2026

★★★★★ 1/5

Trustpilot

Withholding deposit despite contract terms, Avoid.

Terrible experience with the move-out process. Our contract states the deposit must be returned within 10 days. It has been over 20 days and John D Wood still refuse to release it because the landlord "hasn't replied." They are completely passive and take no responsibility for enforcing the contract they signed. We are now having to fight for our deposit through the TDS. Unprofessional and unhelpful.

Will · 5 January 2026

★★★★★ 5/5

Trustpilot

Great experience

Ollie was accommodating and communicative - allowed me to drop off my ID at another branch and made the experience easy for me and my partner from viewing up until move in day. Thanks Ollie from Battersea branch!

Katie · 14 April 2026

★★★★★ 5/5

Trustpilot

Brilliant service

I cannot recommend Kate Martin from The Primrose Hill branch highly enough. From our very first interaction, Kate was warm, professional and really understood our needs - just an absolute pleasure to deal with, thank you!

Toby · 27 April 2026

★★★★★ 5/5

Google

David and his team at the Earls Court office were great. I had the right advice from the very beginning right through to completion to help me sell my property at a good price. It was just not just the advice, but how him and his team dealt / communicated with the prospective buyer(s) to get them to move forward and stayed close with them so as to ensure the targeted completion date was met. If it weren’t for David and his team I likely would not have managed to get my property sold for the price I got.

Daniel · 16 April 2023