John D Wood and Co Sales London reviews

★★★★★ 1/5

Trustpilot

DO NOT TRUST THESE PEOPLE!

This company make an appearance of disorganization, but could not possible stay in business, if they were, indeed, as disorganized as they appear. Having managed to fend me off for three days whilst I was house-hunting in France; I finally found that the gem of a house I had found - in Perpignan - was taken off the market; in order that it could be purchased by a relative of one of the partners/directors of John D Wood. Worse than inefficient and unprofessional ... very close to fraudulent! DO NOT TRUST THESE PEOPLE!

Tom · 5 October 2024

★★★★★ 1/5

Trustpilot

I rented a property which was managed…

I rented a property which was managed by this company. The agents made promises they did not meet and the management agents are extremely poor. There was a flood and the information provided by the company turned out to be in accurate so they have refused to reimburse me for the hotel and all costs. I have had to instruct my lawyers to start a court process.

Kofi · 6 January 2022

★★★★★ 5/5

Google

We had the opportunity of doing couple of viewings with Simon Franks and we needed to express what a great estate agent he is! Very knowledgeable, honest, truly interested on the clients needs, attentive and quick response always! If you are looking to find your new property he is the person to call! Sara and Lewis

SE · 16 April 2024

★★★★★ 5/5

Trustpilot

Paris is a very good agent

Paris was able to help me find the ideal flat in record time. He was very responsive and provided personalized service.

Raphael · 4 February 2025

★★★★★ 5/5

Trustpilot

Helpful team member

Charles Spalton from the Battersea office was very helpful. He kept me up-to-date with all the different options available during my search process.

Seb · 5 May 2026

★★★★★ 5/5

Trustpilot

I would thoroughly recommend JDW...

I would thoroughly recommend John D Wood's Earls Court office - being involved in any property purchase/sale is generally a pretty stressful experience but Sophie (Ling) and Fee (Henderson) have guided me through the labrynth of paperwork and processes with great professionalism and expertise and most importantly kept me calm whenever I began to panic about something! Thank you, thank you, thank you.

George · 16 April 2025

★★★★★ 5/5

Trustpilot

Successful Wimbledon house sale

Very professional service with a personal touch. Liked that we had our own WhatsApp group which made for prompt communications. Really nice people.

Ms · 3 May 2026

★★★★★ 4/5

Trustpilot

Paris provided great service and was…

Paris provided great service and was super helpful in facilitating the letting of the flat I stay in. He is very responsive and friendly!

Rithika · 23 April 2026

★★★★★ 5/5

Google

I have recently sold my flat with JDW Clapham Branch with my main point of contact being the wonderful Holleigh and Xander who made my entire experience incredibly easy and whats more made me feel like i had people fighting my corner. Xander and Holleigh are incredibly knowledgable and whats more just lovely people to deal with. Couldn't recommend more!

Lottie · 17 November 2023

★★★★★ 5/5

Google

We recently used John D Wood to sell our house in the Abbeville Village. We thought that the team was really excellent and managed to secure our asking price within a very short time frame of marketing the property. We really couldn't have asked for anymore from our estate agent and we can't recommend them enough. If you live in Clapham and want to maximise your sales price then use John D Wood on the Abbeville!

James · 16 April 2022

★★★★★ 1/5

Trustpilot

Avoid at any cost

If I could give zero I will! Awful experience starting from when they gave me the keys and then literally disappeared! Then the inventory was totally different from what I found in the house and when I contacted them they said contact the landlord we can’t do anything! Glad that the landlord was cooperative. Now after leaving the house it took them 10 days to send me the inventory checkout and I called them everyday and they gave a different story every day! Now I have been chasing the deposit for 1 month! Literally awful experience, avoid at any cost.

Heba · 21 June 2024

★★★★★ 5/5

Google

I had recently rented out a flat through Ben German at this branch. very helpful, professional and responsive service. Questions were answered rather quickly and open points followed up. I also had gotten help on the selling side from Kesha who was very friendly and helpful. Thumbs-up for the team!

Francis · 16 April 2023

★★★★★ 5/5

Trustpilot

Delighted with how the Chelsea office…

Delighted with how the Chelsea office managed my sale, in particular Sema and Jamie. Calm, responsive, proactive and showed real belief in the project. Head and shoulders above their competitors.

Peter · 13 July 2024

★★★★★ 5/5

Trustpilot

Kate Martin is fantastic

Kate Martin would definitely be my first choice of estate agent in the Primrose Hill and wider north west London area.

Raphael · 16 April 2026

★★★★★ 1/5

Trustpilot

RUN AWAY FROM THEM!

RUN AWAY FROM THEM!I have lived in many flats in London and never have I experienced such a terrible process. First of all, we wrote down a formal offer with 1 only requirement. After our offer was accepted and we payed one week worth of rent to secure the place, they tell us that specific requirement cannot be met. They took almost 3 weeks to make the landlord sign our contract, and it was voided TWICE so we had to re-sign the contract 3 times in total as they kept adding clauses to it. During the move in, we realise the flat had not been cleaned (and the contract stated everything had to be professionally cleaned, even curtains and sofas.....) but the flat was in an appalling state really. We asked for it to be cleaned again and we are still waiting..... Not to say that we are still waiting for the landlord to pay the inventory. The people in this agency are very rude and will treat you bad. One advice, never use this agency!!!

NG · 17 May 2021

★★★★★ 5/5

Trustpilot

Great result and lovely to deal with

The John D Wood team in Herne Hill led by Sarah Dirilen did a brilliant job on my sale and I couldn't recommend them more highly. They achieved a really great result having found several suitable prospective buyers and multiple offers, and all quicker than I expected. The whole team were excellent - very responsive and available, professional and a pleasure to deal with throughout.

Simon · 17 January 2025

★★★★★ 4/5

Trustpilot

Sound advice

Our property was already on the market when we met James Setright and although it was too late to appoint them, James provided clear and comprehensive advice on issues we were having with the process

Kr · 13 December 2025

★★★★★ 5/5

Google

I used John D Wood in Abbeville to sell my property and both Kesha and Charley were fantastic. Both were friendly, professional and helpful. They are not pushy but respectful. They even helped me to find other services such as cleaning, international movers and mortgage advisor. Five stars.

Matthew · 16 April 2023

★★★★★ 5/5

Trustpilot

Highly recommended

I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!

HHM · 8 March 2022

★★★★★ 1/5

Trustpilot

Awful Lettings Management

As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.

Sarah · 30 May 2025

★★★★★ 5/5

Trustpilot

The South Kensington Sales team is…

The South Kensington Sales team is friendly, knowledgeable and tenacious. I would highly recommend them for selling!

Alex · 17 April 2026

★★★★★ 1/5

Trustpilot

Awful experience

John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.

Sarah · 6 March 2024

★★★★★ 5/5

Trustpilot

Fantastic service

Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!

SH · 18 October 2023

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.

Sima · 3 February 2024