John D Wood and Co Lettings London reviews

★★★★★ 5/5

Google

Sam Rogers from the South Ken office was absolutely stellar and one of the best agents I have ever worked with. She helped us manage a very complex situation with very challenging timelines with great amounts of flexibility and professionalism. She truly went above and beyond in dedication, effort and brainpower, and she was always a positive presence and influence to all involved. Unlike so many other estate agents, I could really tell she cared about finding the right home for us, not just about scoring another deal. This was a very unusual situation and we ended up not going forward with the rental because of external circumstances, but Sam's immense support was ever so appreciated. When we start looking again, I will certainly be going back to JDW for the quality of their properties and to Sam for the quality of her work and I would gladlyand wholeheartedly recommend them.

Karina · 17 October 2024

★★★★★ 5/5

Google

Was followed by Millie to find my house, and she is honestly one of the best agents i have encountered. On my side always, helping me to get what we needed and wanted. I would reccomend her to whoever is looking for a trusted agent

Eugenia · 25 November 2025

★★★★★ 5/5

Trustpilot

Kudos to Kate!

Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.

C · 16 November 2023

★★★★★ 1/5

Trustpilot

Appalling Property Management in W4 5DD

Appalling Property Management in W4 5DDThe John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in.It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating.The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common.New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function.The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat.We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed.In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.

James · 5 November 2023

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Caitlin and Bradley moving into my new home in Scott’s lane, Bromley. They were professional, friendly and extremely helpful. I would highly recommend this agency. Thank you so much. Becky

Becky · 18 September 2026

★★★★★ 1/5

Trustpilot

Bizarre

I contacted Claire Carter after receiving a leaflet through my door, to see if they are interested in selling my house. I had a visit from 'Charlotte' the same day, to do a valuation. Then I never heard from them again. Obviously not interested in selling houses. Timewasters. Bizarre.

Sue · 20 June 2026

★★★★★ 5/5

Google

I left with a very positive impression of the quality of service offered by John D Wood South Ken. Tania was dedicated and had a comprehensive understanding of the local market and a pro active nature that made her the stand out choice in my search. She listens to your needs and leverages your time only showing what truly matches your request. I can not thank her enough for her genius and experience!

Reem · 16 June 2020

★★★★★ 1/5

Trustpilot

AVOID THIS DISHONEST AGENCY

Worst real estate agency I've ever dealt with. Almost going to bring them to court.Razvan Boerean was our property manager. We have been trying to get our deposit back for more than a year. Every time we called there was some excuse like "He's out for lunch" or "He's on annual leave soon" followed by "he'll call you back". He didn't call us back and we've had to chase our deposit for months. It's been more than a year since we moved out and still haven't gotten our deposit back yet. Furthermore, our emails are just ignored and not even an explanation for such a delay or the costs of any deductions was given. Our naivete has been taken advantage of because we didn't know that our deposit insurance only lasted for 3 months and now they are very obviously just trying to steal our deposit. I have sent the last email to them with a 14 day deadline for an explanation or my deposit back. In a week if I don't receive anything I will take all the evidence I have and bring them to court.Avoid this unscrupulous company for your own safety.

Alex · 2 October 2023

★★★★★ 5/5

Trustpilot

Massy Eslami of John D Wood looks after…

Massy Eslami of John D Wood looks after my rental flat in Chelsea for which we have an annual front door inspection. She is always very helpful and highly professional ensuring that the inspection is completed.

Nicky · 9 September 2026

★★★★★ 5/5

Trustpilot

Very helpful!

I had a very positive experience with the team at John D Wood, Wimbledon Village. Although they were acting on behalf of the seller, they were consistently supportive and professional throughout the entire process. From the initial bidding stage through to completion, they helped me navigate each step clearly and efficiently, even with a challenging seller involved.

EJJ · 17 April 2026

★★★★★ 5/5

Trustpilot

Property buying transaction…

I completed a flat buying transaction with David, Simon and team from John D. Wood Earl's Court LondonDavid and team were responsive and well understood my property expectations from startI was only contacted with regards to the viewing of properties that matched my requirements.The team went the extra miles to ensure that the final phase of the transactions was completed as expected.I would highly recommend the service of John D. Wood and most particularly, of Dacid and Simon who worked in partnership with me during that transaction

AFC · 10 August 2023

★★★★★ 4/5

Google

John D Wood has been our lettings agent of choice. They are responsive, helpful and, most of all, work as a team! Staff turn over, if any, is not allowed to affect quality of service. Which is quite unusual, because service is often on account of a particular individual ... and when she/he leaves, service is disrupted. Not in the case of JDW.PositiveResponsiveness, Professionalism

Ajay · 16 June 2021

★★★★★ 5/5

Google

Katherine was a pleasure to deal with from the moment we met her right through to the handover of keys - she was so professional, supportive and helpful, and took a genuine interest in our wants and needs to make sure we found a happy hone. We couldn’t be more grateful for her making what should’ve been a stressful moving period so seamless.PositiveQuality, Professionalism

Dina · 16 June 2021

★★★★★ 5/5

Trustpilot

“ They Actually Looked for Solutions”

I didn’t exactly have the smoothest transition from my old home to the new one, plenty of hiccups and frustration along the way thanks to the new renting rules.

Katalin · 8 September 2026

★★★★★ 5/5

Trustpilot

I had a really positive experience…

I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance.

Josh · 28 August 2026

★★★★★ 5/5

Google

We had previously worked with another agency and the flat did not sell. I was recommended to John D. Wood & Co and had the pleasure of working with George Henderson who was not only very professional but also extremely nice. Great communication and answered all my many questions quickly! Thanks for selling our flat and making what was a very difficult sale easier! I would highly recommend George!

Anne · 17 June 2018

★★★★★ 5/5

Trustpilot

Quick and stress-free move

I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast.

Zuzana · 23 April 2026

★★★★★ 5/5

Trustpilot

I have been renting with John D Wood…

I have been renting with John D Wood for over 13 years and over this time the staff have been efficient, helpful and do a great job.

C · 9 September 2026

★★★★★ 1/5

Trustpilot

AVOID JDW AT ALL COSTS

PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.

Bryn · 11 December 2022

★★★★★ 5/5

Google

We worked with them while purchasing our new home and would like to thank them for their efforts and professionalism throughout the whole process from start to end. George Henderson was a great broker to work with. He effectively liaised with all the parties involved in our purchase, was always responsive to our queries thoroughly and speeded up the process as much as possible. Highly recommend !

Durukan · 17 June 2018

★★★★★ 5/5

Trustpilot

I had an excellent experience working…

I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.

R · 17 April 2026

★★★★★ 5/5

Trustpilot

Excellent experience with John D Wood Wimbledon

We recently completed the purchase of a flat in Wimbledon through John D Wood & Co and had a very positive experience from beginning to end.

Norayr · 6 September 2026

★★★★★ 5/5

Google

Very professional and efficient estate agents. Service has been excellent throughout my search, and Georgie in particular has been a great help in finding and securing my dream home. I would highly recommend Georgie and the wider J D Wood South Kensington team if you are looking to sell/buy a property.

Lizzy · 16 June 2022

★★★★★ 5/5

Google

I dealt with Sam Rogers on various property viewings and always found her to be extremely professional, personable and attentive to what me and my partner were looking for. I would make sure to use Sam Rogers on any future viewings and would highly recommend her to anyone looking to go down the lettings route.PositiveProfessionalism, Value

Callum · 28 August 2021