James Alexander London reviews

★★★★★ 2/5

Google

Extremely variable service. Caroline is lovely. But on two occasions, another staff member gave me inaccurate info - first failing to inform me my chain had collapsed, then wrongly telling me the bottom of the chain had exchanged. Either they were lying, or they were passing on info they should have checked much more thoroughly. They also gave me inaccurate info when a problem arose in the chain, and advised me that there was no hope of rescuing the sale. Eventually I built the communications channels that they should have had, and stood the chain back up myself. A bad experience.

Matt · 13 March 2026

★★★★★ 5/5

Google

I have bought a few properties through Caroline Rollins, (we first started working with her when this branch was known as James Alexander). Caroline Rollins is a great Estate Agent and for me is one of the best in the business, she is very friendly, knows the market, straight forward, helpful and will always keep us updated through the process of the numerous properties that we have purchased through her. To be honest Caroline is a asset to the company and I personally will only work with her when I'm looking to buy in the area because of her vast knowledge of the area and her excellent professionaliism.

Shezad · 12 April 2026

★★★★★ 1/5

Google

Called to inquire about my house being marketed, the lady who said she wasn’t from the sales department was extremely rude and put the phone down on me! I called back up to get there manager’s number! The experience was unprofessional and extremely rude. How can you trust an estate agent with rude employee! I would stay clear of this estate agents! Just to be clear this was the Estate Agent in Norbury! Called 9.12am on the 10/08/26

Cherie · 15 August 2026

★★★★★ 5/5

Google

Annie was a pleasure to work with. She was always approachable, responsive, and genuinely invested in helping throughout the process. Her positive energy and professionalism made everything much easier and less stressful. I really appreciated the effort she put into supporting us and would definitely recommend her.

Ayza · 23 March 2026

★★★★★ 1/5

Google

TENANTS BEWARE! I won't judge a book by its cover, so it would be unfair to recommend that you take your business somewhere else. But whatever you do with Dexter Norbury, try to avoid Chanelle Tull-Simpson dealing with your affairs. Despite being a mother with three minors, I have had essential repairs ignored for over 6 months, having reported it even two months earlier. Taps not running but dripping, bathroom extractor sounded horribly like a jetwash machine, door handles broken, flood leak not repaired, worst of all was mould in the property left untreated; amongst other remedial needs. Instead, she was only keen to recover a supposed outstanding that I was wrongly accused of. Only to check the books after several (6) insulting and derogatory exchange of emails and realised her errors but too fool of herself to tender an apology for her wrong doings and false accusations. Here's the thing, if this is the standard and attitude of a team manager; what are you to expect from an average member of staff.... almost striping me off my human dignity. Beware and don't get burnt! Such a distressing, humiliating and traumatising experience with Dexter but she's not in charge of my account anymore. I made the effort to attach some excerpts as proof. All the best

Mojisola · 22 June 2026

★★★★★ 5/5

Google

Excellent service from Leo at Dexter’s Norbury. Property was great and the whole rental process was handled smoothly and professionally. Highly recommend him.

Peter · 22 June 2026

★★★★★ 5/5

Google

Norbury Dexter 's agent are professional and quick responsive Katie Millhouse - Lawe is very friendly and supportive. She made the process of very smooth for us. Thank you! Ermira and Jonuz

Ermira · 6 April 2026

★★★★★ 5/5

Google

We recently sold our family home of over 20 years for the full asking price, thanks to the outstanding support of Zeba Sheikh at the firm. Being introduced to Zeba was a god send. Her professionalism was second to none, thorough, patient, …

Mohammed · 13 December 2025

★★★★★ 5/5

Google

Great professional team with special mention to Katy Millhouse Lowe who dealt with the sale of my mother’s property. Would happily recommend her and the whole team.

Kitty · 30 March 2026

★★★★★ 5/5

Google

I could not recommend James Alexander more highly if you are looking to sell a property. We had quite a complex and protracted sale due to some difficult parties within the Chain. When things went awry or got stressful it was a huge comfort to know we had the JA Team in our corner. They went above and beyond across the process to ensure a positive outcome for us. I appreciated their expert advice throughout the process and that the team were really invested in keeping things on track. A massive thank you to Caroline, Ewa, Ken, and the whole team for everything you've done for us!

Sean · 3 June 2024

★★★★★ 5/5

Google

I have been with James Alexander for more than two decades. Ken helped me in 1999 to purchase a buy to let flat in Thornton Heath which to date is managed by James Alexander. I have found Ken and his staff provide a trustworthy, honest reliable and fast service. Thank you Ken and staff at James Alexander for giving excellent service throughout these 23years. I would like to convey to all your future clients that they would be making a wise decision to choose James Alexander for their next purchase or rent a property. In short a local independent estate agent providing a service to their clients need. A service beyond expectation. Once again thank you. Harry Shah. (Purley)

Harshad · 30 May 2024

★★★★★ 5/5

Google

I recently bought a house through James Alexander, and Caroline was fantastic throughout the entire process. She was personable, easygoing, and always straightforward. Everything moved smoothly from start to finish, and I really appreciated …

C · 13 December 2025

★★★★★ 5/5

Google

I can’t thank Annie enough for her help. She was incredibly supportive from start to finish. She made the entire process simple and her friendly approach made all the difference. …

Mohammed · 13 November 2025

★★★★★ 5/5

Google

Hope has been fantastic to work with. She was friendly, accommodating with every request, and always very polite. Everything was handled swiftly and efficiently, and she kept us well-informed throughout the entire process. Her …

Shanelle · 13 September 2025

★★★★★ 5/5

Google

Not having a personal Google account, I, Elizabeth, am using my husband’s to write this review. I cannot speak highly enough of Ken Hume and James Alexander Estate agents. On telephoning the office this morning, I learned that Ken has recently retired, so I wish him a very happy and healthy retirement. He and Caroline were not only exceptionally efficient and professional but also friendly, thoughtful and helpful. Ken kindly valued our house, which my grandfather had built and which we rented out, and provided an up-to-date EPC. Although we did not need their services to sell the house as the family of our tenants bought it, this did not diminish the kindness, care and excellence graciously shown to us. I highly recommend this estate agent, knowing that, like us, those who use it will greatly appreciate its services.

Bob · 10 April 2025

★★★★★ 5/5

Google

Anni has been so helpful to deal with my rental

Shemim.khan661 · 30 March 2026

★★★★★ 5/5

Google

We have used James Alexander first to rent a property and then to buy a flat and in both cases we could rely on them. Especially with the purchase, Ken has been very supportive and never hesitated o step in and help to speed things up and provided the info and help we needed when we encountered obstacles. Their knowledge of SW16 is invaluable and this is your go to agency if you want to rent or buy in this postcode.

Francesca · 1 May 2023

★★★★★ 5/5

Google

I’ve known Ken, Caroline, Jack and Kelly since 2006 when I first bought an investment flat in Norbury via James Alexander’s. Their professional, objective, unhurried, helpful and friendly advice and their impeccable management of the property throughout the years has been invaluable. Obviously, in that length of time problems of various sorts arise, but they’ve all been handled quickly and efficiently. They get repairs done rapidly by competent tradesmen (and at a fair price)to keep tenants happy. I really can’t praise the office enough. I don’t think you’ll get better service in London, you certainly won’t from the big chains. Ken Hume and co. are a rarity. When you come to sell you won’t get unrealistic valuations from a 12-year-old in a call centre miles away designed to reel you in, just an honest appraisal based of the current market in Norbury and the surrounding areas they know so well. We have just completed on the sale of the flat. It was a difficult process legally and took a long time to get through, all for reasons that had nothing to do with Alexander’s. They kept us informed throughout and, possibly more importantly, kept the purchasers on side when exasperation could have set in. I’m deeply grateful to Ken and his team. Go and have a chat with them, even if you’re just starting to think about buying or renting in the area. You won’t be sorry.

David · 1 May 2023

★★★★★ 5/5

Google

Caroline and the team went out of their way to be warm, friendly and helpful throughout the process of buying our property. Communication was great and we received regular updates on how the sale was progressing. They even gave us tips on how to sell our house although it was (unfortunately) listed with a larger more corporate estate agent. If I ever move again, I would definitely choose James Alexander to sell our house. I regret choosing and being locked down by a larger estate agency as they promised the world and under-delivered. Caroline was very friendly and efficient and we always felt we were in good hands with her. Thanks very much!

Jean-Marc · 2 December 2022

★★★★★ 5/5

Google

From their first visit to the house the staff at James Alexander have been a delight to work with. Their initial estimate felt realistic and was backed up by actual sale prices. Photos were excellent and the selling price was cleverly worded as 'offers over'. Within 2 days of going on the market we had 10 viewings and 6 offers, most of them considerably above the named price. The subsequent sale to the highest bidder moved smoothly to exchange and completion. Staff were both friendly and efficient, if one was away another member of staff was always available to clear up queries. Highly recommended.

Pauline · 27 August 2022

★★★★★ 5/5

Google

Having used James Alexander to let and manage my property for 4 years problem-free, with fabulous support from Ewa and Ken, there was simply no one else that I would trust with the sale of my property. I made the right decision using James Alexander to successfully sell my property, since they were knowledgeable, approachable, prompt and professional throughout the process. Caroline and Ken were brilliant, they genuinely cared and that was evident in their actions; so I was always in safe, experienced and reassuring hands.PositiveResponsiveness, Professionalism, Value

Naweed · 20 June 2022

★★★★★ 1/5

Google

Hello. This isn’t the first time I’ve seen listings from your agency on various websites. I often send messages saying I’d like to arrange a viewing, but no one has ever contacted me. Even when I called, you said someone would call me back in 10 minutes, but no one ever did. Why is your service like this?

Maryna · 2 July 2025

★★★★★ 5/5

Google

We approached James Alexander as the executors of a probate property. At our very first meeting at the property, it was obvious that Ken brought a lifetime of experience dealing with the Norbury property market. Ken laid out our options openly in a clear and concise matter. It quickly became obvious that auction was the best course of action for our situation. Ken and his team guided us through the entire process and a successful sale at above our market value expectations quickly followed. Not living locally anymore, James Alexander provided access to the property for clearance purposes which saved us several 6 hour round trips! Amazing service from professional, knowledgeable people who actually care. Thanks so much!

Adam · 29 May 2022

★★★★★ 5/5

Google

Thandy helped my dad & I find the perfect home. It was a stress free and a smooth process. So happy with our new property.

Seven · 22 July 2026