Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleWe only recently commenced working with Jacksons and so far the experience has been acceptable. Jacksons manage and let 5 properties on our behalf and constant communication is important to establish a relationship (we working on this). The turnaround time in responding to enquiries and providing of information can improve. Our properties are managed by Charlie Wray and he is being helpful and polite. Hopefully we do manage to establish a good standing relationship with Jacksons in the near future.
Lene · 30 October 2019
Agent replied · 29 October 2023
Dear Lene, We appreciate you taking the time to submit your review regarding the service you received from our Tooting Office. We welcome all feedback and use it to improve your customer experience in the future. We wish you all the very best going forward. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJordan was a brilliant help with our search and gave us some helpful tips.
Georgia · 1 February 2023
Agent replied · 29 October 2023
Dear Georgia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJackson's in general and Luca were very helpful and informative during my property search.
Drew · 1 February 2023
Agent replied · 29 October 2023
Dear Drew, Thank you for your great 5 star review, and mentioning your experience with Luca in our Tooting office. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThanks Lucy for being responsive while booking viewings, sending across property details so that we could keep viewings efficient and COVID-safe by minimising interactions.
Archana · 29 October 2021
Agent replied · 29 October 2023
Dear Archana, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleLoren was super helpful and is an asset to the team!
Filo · 2 May 2023
Agent replied · 29 October 2023
Dear Filo, Thank you for taking the time to leave a lovely review regarding Loren. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRichard has been very helpful in the letting process and following up on all my queries.
Phillip · 29 October 2022
Agent replied · 29 October 2023
Dear Phillip, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleVery professional experience. Everything explained throughout the process of selling house. Thank you Thomas and Nick
Linda · 29 October 2022
Agent replied · 29 October 2023
Dear Linda, We are thrilled to hear that you are pleased with the service you have received from our Tooting office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had the pleasure of dealing with Ellie-Rose. She was very professional, had clearly done her homework before showing me around properties (which I couldn’t say for a lot of other estate agents), and was prompt with communications. Would definitely recommend working with her again.
Phoebe · 27 March 2024
Agent replied · 24 August 2024
Dear Phoebe , Thank you for taking the time to leave a lovely review regarding Phoebe. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleOverall very happy with Jackson's! Very good service, Michael Odish has been great throughout the whole process, very professional, knowledgable and very helpful, would certainly recommend! Thank you.
Kasia · 29 October 2020
Agent replied · 29 October 2023
Dear Kasia, Thank you for your great review regarding our Tooting office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleTom Kear is one of the most fantastic real estate agents we've worked with over our house hunt. Highly recommended working with him.
Yoav · 29 October 2021
Agent replied · 29 October 2023
Dear Yoav, Thank you for your great review regarding our Tooting office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleProcess so far has been really smooth thanks to Jordan.
Courtney · 2 May 2023
Agent replied · 29 October 2023
Dear Courtney, We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI’ve had numerous viewings with Dulcie and she’s been great on all. She’s answered all of my questions well and most importantly understood when things about the houses didn’t work for me - rather than trying to flog me a dead horse. I’d happily continue to have her as my estate agent
Josh · 29 September 2023
Agent replied · 29 October 2023
Dear Josh, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
GoogleIf I could go back in time, I would avoid signing a rental contract with Jacksons Tooting. I have had a multitude of issues (damp/mould, bathrooms leaks, pests, inability to open certain windows/doors, failure to secure timely deposit refund) with the property since moving in, which Jacksons (in conjunction with the landlord) have taken months to resolve. Many of these problems are not directly in Jacksons’ remit, and require landlord input, which has been a difficult and slow process to obtain. I appreciate that these issues are not Jacksons’ fault; however, by agreeing to manage the properties of such landlords, Jacksons’ must take responsibility for the resolution of these issues. The communication between staff and myself has, on the whole, been suboptimal (with delays in email correspondence, property management staff often unavailable to discuss on the phone as doing house viewings), and administrative tasks taking longer to be actioned than reasonably necessary. In summary, I like to think that the staff at Jacksons Tooting are not purposefully ill-intentioned; however, by their association with substandard landlords and their poor client interaction and problem-solving skills, their reputation is at risk. I would advise against their use for house/flat rentals.
Mark · 30 October 2018
Agent replied · 29 October 2023
Dear Mark, I am concerned to read your review. I have passed on your comments to Ann Brown, Head Of Property Management for your area who will be in contact with you directly to discuss your issues. Kind Regards, Hayley Marner, Customer Relations Team
★★★★★ 5/5
GoogleWe just had our flat sold and bought the follow on property through Jacksons. Tom and Michael were amazing and highly recommend them and the whole team.
Lee · 29 October 2020
Agent replied · 29 October 2023
Dear Lee, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat estate agents, particular shout out to Keeley for being so helpful, attentive and professional through the whole lettings process. Thanks Keeley
Juliana · 29 October 2021
Agent replied · 29 October 2023
Dear Juliana. Thank you for sharing your kind words about Keeley. Your comments are much appreciated by the Tooting team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGeorge and Peter handled the sale of my flat really well, and understood exactly how I wanted to market and position the sale. I was kept informed and would highly recommend them to anyone looking to sell in that area.
Unlike other estate agents in the area, Jackson’s seemed to understand the position of both the seller and buyer and work for each of them to ensure the right price.
Laura · 29 October 2021
Agent replied · 29 October 2023
Dear Laura, What a lovely review you have given regarding our Tooting office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had a really excellent experiencing buying our first house via Jacksons. Our contact Nikkyl Patel was particularly helpful and responsive.
HenrikPositiveResponsiveness, Professionalism
Henrik · 25 August 2021
Agent replied · 29 October 2023
Dear Henrik. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSophia showed us around a lot of rental properties and was wonderful to talk to and communicate with!
Madeleine · 12 March 2026
★★★★★ 5/5
GoogleRichard has been extremely helpful in finding a great place in Tooting. Highly recommend.
Holly · 29 October 2022
Agent replied · 29 October 2023
Dear Holly, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleElle-Mai was very helpful but also let the properties do the talking. Much appreciated.
Alexander · 29 October 2022
Agent replied · 29 October 2023
Dear Alexander, Thank you for your lovely 5 star review regarding Elle-Mai. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleEllie-Rose at Jacksons Tooting branch was really helpful and professional showing me around my selected properties. She’s good at keeping me up to date with any new properties that are in my brief, rather than wasting my time on things which don’t match.
Bridget · 27 March 2024
Agent replied · 24 August 2024
Dear Bridget, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleMy partner and I have been looking for a new flat to rent and Emanuel at the Jackson’s Tooting branch has been beyond brilliant - extremely responsive, thorough and diligent. He helped us finalise & confirm our offer within 1 day!!! Smoothest rent process we’ve ever had!
Emily · 28 December 2023
Agent replied · 24 August 2024
Dear Emily, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHad a great experience with Alex at Jacksons Tooting branch, always listened to our criteria but also showed us properties that we would have never considered but still suited us which we were very grateful for. Would highly recommend to friends!
Tolu · 26 April 2024
Agent replied · 24 August 2024
Dear Tolu, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleThanks Luca for helping us find our first home!
Very helpful, friendly staff.
Celina · 29 October 2022
Agent replied · 29 October 2023
Dear Celina, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
