Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExtremely good service by the Jacksons team. Very prompt and responsive through the entire process and and always at hand to help. Great service by Giles our estate agent and Katie our sales support manager who went above and beyond to help jump over any hurdles that came up, and were particularly helpful around our date of exchange.PositiveResponsiveness, Professionalism
Thomas · 28 August 2021
Agent replied · 8 June 2023
Dear Thomas, Thank you so much for the fantastic feedback, the team at Clapham are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleThe whole experience of buying a property through Jacksons was positive: both the process of viewings and then importantly the facilitation provided by the sales support manager. Katie's assistance made it much easier to get to exchange - she cut through the fog of solicitor interactions to make sure that the vendor and I could understand each other's intent better.
Matthew · 8 June 2021
Agent replied · 8 June 2023
Dear Matthew, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleFantastic member of the community! Their Halloween festivities are really great and they go above and beyond to put on a great event for children (and adults!) in the neighbourhood. My kids, and many other families I know, look forward to it every year and really appreciate the effort of all the staff. My son loves the colouring contest! Keep up the good work.
Kirsten · 8 June 2020
Agent replied · 8 June 2023
Dear Kirsten, Thank you very much for your great review regarding our Clapham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGiles and Philip at Jackson’s were brilliant when they secured us a buyer for our house in a limited time frame so that we could secure the purchase of our dream home! Their local knowledge and advice was brilliant. We are so grateful thank you . Sally & Jerry.
Sally · 10 December 2022
Agent replied · 31 May 2023
Dear Sally, It’s great to hear that you have had a brilliant experience with our Clapham office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJames C at Jacksons has been an excellent agent and offered impeccable customer service. From enthusiastically helping me secure my first home to answering all my questions very patiently as a first time buyer - he’s been 10/10.
Lydia · 27 October 2023
Agent replied · 26 November 2023
Dear Lydia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleYoussef helped us a lot with our flat search and in navigating the rental process. He was very responsive and friendly.
Lior · 22 September 2024
Agent replied · 22 October 2024
Dear Lior, Thank you for your kind comments regarding the Youssef and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 5/5
GoogleThanks to James and his team for a quick and smooth purchase of our property.
James · 8 June 2020
Agent replied · 8 June 2023
Dear James, Having read your review, we would like thank you for your feedback about our Clapham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GooglePhill and William have been nothing short of fantastic. From listing the flat to finding a buyer and finally completing the sale they were genuine professionals through the entire process. Initially, my wife and I listed the flat with an on-line estate agent because of the significant price difference but having gone through the process of selling a property there's a significant gap in the level of service.
Adnan · 9 June 2017
Agent replied · 8 June 2023
Dear Adnan, I am writing to say thank you for your kind comments about the service you received from our Clapham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleHighly impressed with the service I received from Josh. Was very professional and answered all my queries, will be back in contact soon once I've made a decision.
Sian · 29 April 2024
Agent replied · 27 August 2024
Dear Sian, Thank you for taking the time to leave a wonderful 5 star Google review. Josh will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleParis has been absolutely amazing the entire way through my moving process! Thanks Paris!
Callum · 8 June 2020
Agent replied · 8 June 2023
Dear Callum, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments regarding the high quality service you have received and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe were very impressed with the level of communication and service received from Phil and Giles at the Clapham branch.
They went over and beyond with arranging access to the property for contractors to provide quotes. We would definitely recommend them over other agents in the area.
Catherine · 10 December 2022
Agent replied · 8 June 2023
Dear Catherine, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI sold my flat with Jacksons and I was delighted with the service I received. I was able to speak to Phil at any time that was needed, Phil conducted the key viewings and completed the key negotiations. It was great to have his support and ultimately he helped us achieve the outcome we wanted. I would strongly recommend Jacksons in Abbeville to you.
Ed · 9 June 2019
Agent replied · 8 June 2023
Dear Ed, Thank you for your review regarding your experience with our Clapham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleCame accross Jacksons after seeing a posting for a flat I was interested in. Dealt with a young man called Jack Beacom, clearly a new boy but also clearly very well trained. He was incredibly efficient from the profesional viewing to managing the paperwork to completion. Lovely atmosphere in the office, I would thoroughly recommend them. Marc
Marc · 8 June 2021
Agent replied · 8 June 2023
Dear Marc, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleKerry is great, she has been excellent in solving any issue we've had.
Laura · 8 June 2020
Agent replied · 8 June 2023
Dear Laura, Thank you very much for your great review regarding our Clapham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat experience letting our property
Mitchell · 26 March 2025
Agent replied · 26 March 2026
Dear Mitchell, Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie
★★★★★ 5/5
GoogleExemplary service from Phil and his team. Courteous and quick to respond. First class experience.
Derren · 9 June 2019
Agent replied · 8 June 2023
Dear Derren, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Clapham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI had a great experience with Esme who took me on a couple of viewings. She was friendly and helpful with my endless amount of questions.
C · 29 April 2024
Agent replied · 27 August 2024
Dear C T, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleJust sold a property through Philip & Giles - great service, really responsive and super helpful especially given i live abroad. Was very impressed they managed to sell it through their network of potential buyers before actually putting it on the market. Would recommend their services!PositiveResponsiveness, Quality, Professionalism
Claire · 28 August 2022
Agent replied · 8 June 2023
Dear Claire, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleWhat a rare breed of estate agent! I’ve never known agents get so actively involved in the life of a community and its families. My son Johnny has SO loved their Halloween events¡! The warmth of these guys and their immersion in local events is second to none. We will need our flat valued soon and will definitely be going to them!
B · 9 June 2019
Agent replied · 8 June 2023
Dear Sir/Madam, Thank you very much for your great review regarding our Clapham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleKerry was super helpful and the moving out process really smooth.
James · 8 June 2020
Agent replied · 8 June 2023
Dear James, I am writing to say thank you for your kind comments about the service you received from our Clapham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHad a great viewing experience with josh. Really cleared up me search for and showed me some properties that were definitely food for thought
Adrian · 29 April 2024
Agent replied · 27 August 2024
Dear Adrian, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleHad a fantastic experience dealing with Scarlett, she has helpful, informative and extremely professional facilitating viewings and with exceptional commutation throughout the process which made it easy and relaxing. Couldn’t recommend enough
Connor · 26 April 2025
★★★★★ 5/5
GoogleHad a great viewing experience with josh. Really cleared up me search for and showed me some properties that were definitely food for thought
Jessica · 25 April 2024
Agent replied · 22 October 2024
Dear Adrian, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah, Customer Relations Team
★★★★★ 1/5
GoogleJackson’s in Streatham withhold vital information of properties for sale. They over price hugely and are only interested in the deal and making money. The seller or market value isn’t considered. Lacking integrity and professionalism.
Julie · 31 July 2023
Agent replied · 1 August 2023
Dear Julie, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@jacksonsestateagents.com and I can ensure that this is investigated by the appropriate person. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
