Jack Barclay Estates London reviews

★★★★★ 1/5

Google

DO NOT LET FROM JACK BARCLAY ESTATES. We submitted a DPS over a month ago and they have ignored all contact since we moved out (several emails, calls, left contact number, texted the many contacts from during our tenancy period who are conveniently response and active when they want something from you). Very unprofessional both during and post-tenancy and would strongly advise to actively avoid renting from this agent. EDIT upon posting this review, they finally got back to me requesting to remove the review if they organised the return (if they are ignoring you as they did me, I recommend this). Most of the deposit has been refunded but an amount is being withheld due to ‘unwanted furniture left in the property’ which was provided by Jack Barclay. They are assuming no responsibility and claim that they never even managed the flat for the 2 years we lived there with them as our estate agent.

Harry · 14 June 2023

★★★★★ 1/5

Google

If I could give this agency 0 stars, I would. DO NOT RENT THROUGH THEM. My housemate and I paid a holding deposit on a property whilst making an offer. Unfortunately we did not get the property, however, we are STILL trying to get our deposit back from the agency. We were advised this would tale 10 working days. It has now been twice that. On top of that, the communication from the agency with regards to the whereabouts of our money has been incredibly lacklustre. Multiple employees have been unable to give us an update on the whereabouts of our deposit, when to expect it to be returned - they have even actively ignored our phone calls! We are now contemplating taking legal action. Dreadful customer service. Very untrustworthy. Utterly unprofessional in every way. I suggest you find another agency.

Georgina · 14 June 2023

★★★★★ 1/5

Google

TERRIBLE AND UNPROFESSIONAL MANAGEMENT! All calls, texts and emails requesting our deposit returned were ignored for months (until we left a negative review here). We eventually got the majority back but the remainder is being withheld due to ‘unwanted furniture’ left in the property (provided by Jack Barclay). JBE refuse to accept responsibility for managing the flat despite being our only contact for the 2 years of our tenancy. They’re now blackmailing us to take a review down if we want the money. Do not rent from Jack Barclay, terrible experience and unprofessional service.

Nanami · 14 June 2023

★★★★★ 1/5

Google

I do not recommend, If there is a problem with the property you will simply be ignored, they never respond to emails unless they need something from you and on the phone you will only receive affirmative answers but in reality you are ignored. If the boiler breaks down, it rains in the house, etc., be prepared to wait months until the problem is solved, if it will be solved at all. I had to go to a lawyer to get the deposit back. If you still rent, ask them to tell you where your deposit is protected. It is a very unserious agency.

Adriana · 14 June 2023

★★★★★ 5/5

Google

Bryony is an excellent agent to work with, she’s organised, polite and welcoming. I would always rent out my properties with jack barclays estate.

Rocco · 12 December 2023

★★★★★ 1/5

Google

I was a tenant for two years with Jack Barclays and they were the most unprofessional estate agents I’ve ever dealt with. During our time, they would give us conflicting information, asking us to contact the landlord when issues arose then …

Natalie · 16 April 2025

★★★★★ 5/5

Google

Bryony is an excellent agent to work with, she’s organised, polite and welcoming. I would always rent out my properties with jack barclays estate.

Alec · 26 August 2023

★★★★★ 5/5

Google

I was thoroughly pleased with my experience, I was taken to a few viewings by Isha who didn't pressure me into taking any of the properties. You have been open, trustworthy, an excellent listener. As a professional within my own career, it is my opinion I was not just another 'client' or merely another target figure, in fact you treated me/us with complete dignity and respect giving added value to a commendable service.

Cynthia · 14 June 2023

★★★★★ 5/5

Google

Thanks Bryony for a great service you provided me during the renting process!! You make it everything so easy for us!! Thanks a lot!!!

Thomas · 14 June 2023

★★★★★ 5/5

Google

Bryony is an excellent agent to work with, she’s organised, polite and welcoming. I would always rent out my properties with jack barclays estate.

Rocco · 14 June 2023

★★★★★ 1/5

Google

They are a terrible agency! They held our deposit of £3800 for half of year after the end of contract. It is obvious that they are laggar and arrogant. We tried to call them more than ten times and they used different accuses for not paying the deposit. More horrible thing is that they cheat and threat us. We hope every person who want to rent their property can see this comment!!

Danjia · 14 June 2023

★★★★★ 1/5

Google

This company is a joke, cannot get viewings or call back or email or the lady said whatsapp details over?? Nothing. Unprofessional and unresponsive, feel sorry for the people paying for their services!

Danni · 16 April 2025

★★★★★ 1/5

Google

These agents are so incompetent that I would give them 0 stars if possible. However, since this is not possible - I give you a 1. Massive bunch of money hungry scammers and put a bad rep on the good estate agents that are out there. Please do not pay attention to the rest of the reviews as they PAY people / their own co workers to write these. It’s actually embarrassing how unorganised and useless these guys are. DO NOT USE JACK BARCLAYS !!!!

Adele · 14 June 2022

★★★★★ 1/5

Google

Really don’t recommend this company. Organised a virtual viewing with Taniya originally for 4:30pm, she changed it to 10:30am and by 10:45am I still heard nothing. I then messaged her and she told me the key wasn’t working and she would follow up by the end of the day which she didn’t. She then sent two more properties, one way overpriced and the other not close to my move in date. When I told her this she then asked for my requirements again. Really unprofessional and would not recommend. There are far better estate agents in London in my opinion.

Seanin · 14 June 2022

★★★★★ 1/5

Google

The WORST COMPANY IN THE WORLD TO WORK WITH, not just worst estate agent. YOU SHOULD AVOID. I moved in to a new build and everything was unprofessional from the beginning. They didn't do an inventory they changed my move in date on the day I was supposed to move in so I had to pay for hotels and car rentals. They would never respond to emails and every time I called they would say they are going to call me back but wouldn't. I alerted them of the issue of the mould in my bedroom and didn't do anything to help solve it so I had to live in that mould for 9 months. I had to call the council and only then they done something because the council was chasing them. They do not care about their tenants only about stealing money. GENIUNLY WORST COMPANY EVER. All they do is take a payment and nothing else I would avoid at all costs.

Alban · 14 June 2022

★★★★★ 5/5

Google

Never had a problem with them. A great group of people who are friendly and enthusiastic.

Ahmet · 16 October 2025

★★★★★ 1/5

Google

I went to view a property and met with an agent named Byrony BEWARE! I paid a holding deposit on the basis it would be returned in 3 days. After many calls and messages and broken promises I have no deposit I have now read many stories online of people in a similar position. Anyone else who has been hard-done by this company contact me they are scamming people.

Lauren · 14 June 2023

★★★★★ 1/5

Google

I had a viewing with Isha booked for 5pm, 5pm come she decided to not turn up. I called the company up and no one picked up my call. I had finished work early just to attend this viewing! When she did eventually get back to me she lied and said she had called me to cancel she didn’t even leave me a message or text me - she is rude and speaks as if she is above everyone.

Tasnim · 14 June 2022

★★★★★ 5/5

Google

Tan was really helpful. She understood what we wanted and arranged some viewings that met our criteria. We finally picked one and she kindly helped us out with the tenancy process.

Joel · 14 June 2022

★★★★★ 5/5

Google

Second time letting through Jack Barclay, really friendly and efficient service - thanks to Mizan and Michael for their help!

Simon · 14 June 2023

★★★★★ 1/5

Google

I would like to express my frustration in dealing with Jack Barclay. I have my apartment managed by them, in which I engage with full management services. After that I have received no statements, and I have to chase for rent payment every month. Most seriously, they have not managed to arrange service charge payment to the management company and I have to pay penalty for late payment.

Patrick · 14 June 2023

★★★★★ 4/5

Google

My experience with Bryony at Jack Barclay was very positive. I was looking to rent from overseas and she helped me get set up with an apartment. She followed through on promises and communicated well and upfront. While I ran into inevitable moving-in issues, she was prompt in her response to help address my concerns. I would recommend working with Bryony, she will make you feel cared for.

Prasheel · 14 June 2023

★★★★★ 5/5

Google

Kalidah was so helpful and kind! very fast responses which got my boiler repaired quickly! would definitely recommend!

Sophie · 14 June 2023

★★★★★ 5/5

Google

Would strongly recommend JBE, Bryony was a huge help and found me professional tenants and also very promptly.

Jesse · 14 June 2023