Jack Barclay Estates London reviews

★★★★★ 1/5

Google

If you want to lose money and get into trouble, you can find this company to cooperate. Incident 1, I overpaid 1,174 pounds when I paid the rent. I asked their company to return it, and it took their company a month and a half to return it. Incident 2, because I have a break cluse, the agent asked me when I was going to return the rent. I said 1 month in advance, and then they found a suitable tenant and said they would pay 3,664 pounds for my early return 10 working days after I returned the rent, but now 3 months have passed, and I found them. Asking for money, they told me that it had nothing to do with them, and asked me to ask the landlord for money. Incident 3, before returning the rent, I was told that the cleaning fee was 275 pounds. After checking out,I was told that the cleaning fee was 750 pounds. I also agreed, but now it has been 3 months since the rent cancellation, and I have not received my deposit. Then I read other people's comments, which makes me very worried. Now I'm going to find a lawyer to help me get back the deposit and rent fee. If you want to rent a house to the court, you can find them. Now this company has credit issues,they have a CCJ which you can verify, and they are currently attempting to deregister the company.

Yang · 19 March 2026

★★★★★ 1/5

Google

They are thieves! They have the worst service with unprofessional agents handling not sharing any updates even after being contacted several times. Their team don’t even have emails for people to follow up on and when you call the company phone nobody knows what you are enquiring about. They refuse to return your deposit money and make false claims and present false expense bills. It is sick! Most traumatic experience. They will ghost you and falsely blame it on your landlord. Zero ethics in the way they operate!

Ritika · 22 March 2025

★★★★★ 1/5

Google

I have never had a worse experience dealing with a letting agent. It has been over a month since I vacated the property and I have still not received my deposit back. Similar to other reviews on here, I have attempted to contact them several times since moving out and have heard nothing. I also had a difficult time living at the flat because they would not respond to requests from move-in to move-out about issues with the flat. Please save yourself a lot of grief and hassle and do not rent from this company.

Bethany · 16 December 2025

★★★★★ 1/5

Google

The worst agents on the market. 0 Compassion, 0 Support, 0 Communication, No response to anything where tenant is facing difficulty. There was a Leakage issue in the building for which there were huge holes dug from building hallway to inside our Flat. From inside of the flat you can see who is coming or going in the building hallway. Even during chilly winters, there were total 6 holes in the flat which stayed there for atleast 8 months. All the insulation was lost, there was a chilly drift always inside the flat. For this when we reached out to the agents, we didnt even get a response for Months, we tried going to council, which issued a notice to agents but that also didnt help. At the end after getting huge electricity bills because of 24*7 heating i had to use, and no help, support or response from Agents, we had to move out of the property. For this entire duration, the only concern for them that rent is paid on time and they even increased the rent by 20+% a month before this happened. The entire kitchen floor was dug up, you could see the below flat through the hole and the kitchen was left in the same state. On top of this, they are not even returning the deposit. Most inhumane, greedy, selfish and unhelpful agents on the market. NEVER EVER lease or buy a property from them. Period.

Ayussh · 14 February 2024

★★★★★ 1/5

Google

Do not recommend at all! After 5 years living in London, I have to say these are the worst estate agents I've ever dealt with. Constantly felt like we had to fight our way through any communication with them and deal with rudeness at nearly every corner. Luckily our deposit wasn't held by them (our landlord instead) but their incompetence with money is unsurprising when we were accused of not sending rent and ended up in a constant back and forth with them. If you're not from the UK, they will find ways to take advantage of you and get you to pay more 'fees' than you need to as well. If you're looking for a flat/house, please go and find another estate agents, Jack Barclays is not worth the stress.

Stella · 14 June 2023

★★★★★ 1/5

Google

My whole experience with Isha was HORRIBLE. Firstly, she was 20 minutes late to the viewing but this is the least important part. She said she was going to send the contract before the day we moved in but she did not. She said she was waiting for our bank statements, which I had had sent her 3 days ago. Then they sent the contract in the day we moved in but they sent an incorrect contract twice. The contract did not contain the full address, there was no flat number but just the building number and she said it does not matter and expected me to sign that. How can it be acceptable to sign a rental contract without a full address?? Such a scam. Then they corrected the address and sent it back but this time the end of tenancy date was one month before it should have been. Also it was written the contract there is a 6 month break clause although we did not agree like this. If we were not careful enough, we were going to sign that. In the contract it was written that the professional cleaners would come before we moved in but they did not. When I asked Isha if the cleaners are coming, she said yes and then she deleted the messages without giving an update. Then I had ping her again and again to know when they are coming and she said they will come the day AFTER we move in. When we entered the house, it was an absolute mess. The trash of the previous tenant was still there. The toilet was filthy, don’t want to describe but putting a photo so you can see!! We had to clean this on our own. One of the spotlights and the fan in the toilet is not working. Smoke alarm in the kitchen was removed. The carpet was so filthy that even the cleaners could not remove the dirt the day after. WORST agent I have ever worked with.

Simge · 14 June 2023

★★★★★ 5/5

Google

I cannot express enough gratitude to the incredible team at Jack Barclay, especially Michael and Bryony Garrett, for their outstanding support in securing my new home. From the very beginning, they were professional, responsive, and …

Nilgun · 16 April 2025

★★★★★ 1/5

Google

NEVER EVER. If you ever come across this post and think to yourself - well I’ll be fine, it won’t happen to me! I really hope that for you. Worst agency and agents I have ever had the misfortune of dealing with. If I could give minus 5 stars, I would. Unprofessional, rude, slow, lazy, zero empathy - are just a few words I would describe them as. Agencies and agents already have a bad reputation for caring only about money and only being there for you when it’s payday but these guys certainly add to the bad reputation and industry standards. They are in fact well below industry standards. My boiler leaked and my flooring was completely ruined and mould ended up spreading around the apartment. Jack Barclays did not address and resolve this issue for TWO months and had the nerve to tell me that it was not mould I was inhaling all this time. After begging for months for bare minimum repairs, they only did the necessary work for the next tenant, only after I moved out i.e. when it affected their bottom lining the most. If you think you’re getting a good deal, you’re going to learn the hard way that if it’s too good to be true, it probably is. NEVER EVER DEAL WITH THIS AGENCY. At your own risk! And this agency will reply to this post, claiming that this or that isn’t true. If you’re reading this, just think - who has more to gain? Is it me - a former, disgruntled tenant who has already moved to a different place and doesn’t need to be posting a review (I’m only doing this so the next poor guy or gal doesn’t suffer the same). Or is it the substandard agency who are using their smoke and mirrors tricks to convince the public that they’re in fact something that they’re not - a good, professional agency.

Jayden · 17 May 2025

★★★★★ 1/5

Google

Working with Jack Barclay is dangerous to both tenants and landlords. They seem to have a policy of deliberately not following deposit protection laws and holding on to deposits until and unless the tenant threatens litigation. Bonus points for attempting to falsify deposit related documentation and only retracting this when discovered.

N · 16 February 2026

★★★★★ 1/5

Google

Literally the worst agency. Took our holding deposit and never sent it back. We are currently in contact with Citizen Advice and we are contemplating taking a legal action against them. Not worth the stress, find a different agency. Edit: First of all, you asked for 500 pounds where our rent was 1900. 1900x12÷52=438.46. That is illegal. Second of all you can only keep the holding deposit if a) we decide not to rent the property b) we mislead you or the landlord c) we fail a right to rent immigration check. Also we have been told by the Citizens Advice that „the landlord must write to you within 7 days to explain why they are keeping the holding deposit. If they don’t, they must return the holding deposit in full”. You never gave us an explanation. And the way you spoke to me on the phone was extremely aggressive and unprofessional.NegativeResponsiveness, Quality, Professionalism

Iga · 10 June 2022

★★★★★ 1/5

Google

Absolutely disgraceful behaviour from estate agent Bryony Garrett. She lied to the agent managing my flat (different agency) about needing to do an insurance valuation to gain access to the flat I live in. She lied to enter the property and brought along a prospective tenant to actually conduct a viewing. We realized what was happening and asked them to leave. She convinced our landlord to fire my existing property agent, rent with her, and serve us an eviction notice after we have been great tenants for 4 years. If she is representative of what Jack Barclay estate agents are like, I hope to never work with them ever. No class. An absolute violation of tenant rights. Just plain awful. Save yourself the mess and hassle of dealing with someone who has zero professionalism and go elsewhere.

Ariana · 22 September 2024

★★★★★ 1/5

Google

i haven’t interacted with this agency as a potential tenant, but they are organising our landlord’s new lettings for the house we are being forced out of due to an unfair rent increase, and their attitude has been concerning. when isha came to visit just to inspect the house, she brought a viewer to our front door without notifying us, and expected that we would just allow them in after we had specifically been told that no one would be viewing that day. we had a conversation with her about the proposed rent increase being unfair and exploitative (we pay £4000pcm, they have told our landlord they can get him £5500!), and how we were being forced out of our home, and she proudly said (basically verbatim) “i have managed to rent out houses with the ceiling falling down for more money than this”, and laughed. we have made clear that we have low availability for viewings due to dealing with our eviction, packing up our home, and being on the brink of homelessness, yet we keep receiving calls asking for info about the house that they should be requesting from our paying landlord, and constantly calling to book viewings. this agency seem like scalpers, both to landlords and tenants, and i would avoid. edited to add that after informing isha multiple times that we specifically would not be able to host or discuss viewings over my birthday weekend due to being busy with family visits, etc., she called me on my birthday to book a viewing and was quite rude when i explained that i did not want to deal with this on my birthday.

P · 22 September 2024

★★★★★ 1/5

Google

Worst agent I've ever had the experience of dealing with! I was a tenant for a year and during this time they were not very attentive to issues we had with the property which was one of the major contributing factors to leaving. When it came to leaving, they would not respond to any requests to release our deposit for almost 2 months! I had to go to a solicitor to assist with getting the deposit back! If you can find any other agent, please do - it's not worth the hassle!

Daniel · 22 September 2024

★★★★★ 1/5

Google

Bryony Garrett, Mizan and the rest of the crew at Jack Barclays ought to do themselves and their tennats/landlords a favour and drum themselves out of the letting market....they are nothing short of a disgrace to the london rental market and basic human decency. Incidents I present without prejudice: 1) Jack Barclay let me a property that had already gone into receivership [would have been clear to any competent letting agent or sensible person] resulting in me having to vacate the property after a month. 2) Jack Barclay kept my deposit despite the above invalidating my lease. Eventually I got my deposit back via dispute resolution despite telling them that contesting would be a complete waste of everyone's time. 3) Jack Barclay didn't give me the key cob to get into my aparment until about 2 weeks into the tenancy 4) Jack Barclay promised furniture on viewing which never arrived. Jack Barclay was very happy to lie when I asked about when it would arrive. Then they just lied and said the landlord didn't want to pay for furniture when she told me she did 5) Jack Barclay never replaced the spare key to the aparment which created a safety hazard when I was living at my apartment 6) Because there was no spare key, when contractors arrived to fix multiple issues with the apartment, they were unable to get in. For some reason, they then lied and said they would come to unlock the apartment. They did not come...thereby randomly wasting 1 hour of the contractors time. Net net, almost 80% of everything Jack Barclay said was a lie and at times their lies served no purpose it was bordering on malicious. Any tennat or landlord foolish enough to trust these guys really only has themselves to blame after reading all the terrible reviews here (among the clearly fake ones they've paid for)

Willkie · 12 August 2024

★★★★★ 1/5

Google

Absolutely infuriating! This has got to be the most inept real estate service in all of Central London! I spent over half an hour standing at the property, completely ignored, with no one even bothering to open the door. The agent was nowhere to be seen, no guidance, no support, nothing for a potential tenant eager to view the property. What a colossal waste of time! And then, when all is said and done, all I got was a feeble "I do apologize." Seriously? Your apology is worthless at this point. A word of advice to anyone looking in London: steer clear of Jack Barclay Estates unless you want your time utterly wasted by the "best" renting company. Utterly disgraceful!

Hui · 26 July 2024

★★★★★ 5/5

Google

Rented my property, received a really good service from Michael and the team. Very helpful and guided me through the process. 👍🏼 …

Numita · 1 October 2024

★★★★★ 5/5

Google

Special thanks to Bryony, very helpful finding me tenants for my properties, have stuck with JBE for the past year and will continue to in the future, they maintain my property very professionally and recommend them to any Landlords looking for a high quality agencies.

Jack · 14 June 2023

★★★★★ 5/5

Google

As a tenant of almost two years, JBE have been by far the best estate agents I've been with. Isha is very helpful in answering any queries, and do so very quickly. I'd be more than happy to recommend her to anyone.

Anthony · 14 June 2023

★★★★★ 1/5

Google

Not really professional. Feels like they’re still trying to find their feet. I requested to view a property, when we got there the current tenant was visibly (and rightly) upset as they had not informed beforehand that we were coming to view. It appeared that there had been several people before us and she had the understanding that all viewing were done and she lost it. I really understood her. I apologised to her and told the agent I was no longer interested in renting with them and left. I wasted my time and I would not recommend.

Stella · 15 January 2024

★★★★★ 5/5

Google

Michael is the guy you want to talk to! Told him what I was looking for and he then hustled to get me viewings and info on any new properties that came up. Great working with him😄 …

Stephan · 14 June 2023

★★★★★ 1/5

Google

Very horrible check-in experience. If I could give them zero stars I would have given it. It's a shame that I didn't check the reviews posted here before having to deal with them. Check-in process was very unprofessional keys were left at the concierge when I went to the 1 bedroom flat I rented from them, there was no sofa or any seating space in the living room and no mattress which I wasn't made aware of. In addition to that the lift is out of service for 2 months which I wasn't made aware of ahead of renting the property. Like everyone else mentioned, they were very unresponsive to my emails or my calls as they have taken the money and deposit. I had to walk-in to their office and was told to send emails with photos which I did yet never heard back from them. The conditions of my offer was that the flat is furnished and during the viewing there was no transparency that the sofa & the mattress are the previous tenants stuff, ended with no where to sleep in. If you are a tenant avoid this agency, the only good feedback I have seen are from landlords.

Sarah · 18 August 2023

★★★★★ 5/5

Google

Easy move and good communication. All staff were super helpful and answered any questions we had, made it all a breeze. Michael was very friendly as were all staff, good impression so far!

Stephen · 14 June 2023

★★★★★ 5/5

Google

Mizan is a gentleman and is very mindful of customers’ needs . He has taken time to listen and respond with attention to detail . He is an asset to your company.

Joel · 14 June 2023

★★★★★ 5/5

Google

Isha is very kind and nice. She answered my questions patiently and replied very quickly. I would definitely recommend this company to anyone who looks for a letting or so. Thank you!

George · 14 June 2023