5/5
GoogleHad a great viewing with Natalie, very informative and knowledgeable and went above and beyond to show us an extra unit
Trusted Agent profile
Industrials REIT reviews
★★★★★
112 reviews across 1 platform
180 Great Portland Street, London W1W 5QZ
Industrials REIT's London office at 180 Great Portland Street is rated 4.7 out of 5 across 112 reviews on 1 platform, including 112 Google reviews rated 4.7. Checked 9 October 2026.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleNatlee was brilliant it was amazing how Individual processes the lease Hassle free no waiting around straight forward and simple fast process
5/5
GoogleCarola was super helpful and we are very pleased with our new premises. Thank you.
5/5
GoogleMatt has always gone above and beyond to cater for our needs, very helpful and great to deal with.
5/5
GoogleWe have leased a couple of properties from Natalie and has always been smooth and efficient. Would definitely recommend
5/5
GoogleDuring a recent search for a local workplace have had great service and advice from both Indurent and Alex in particular.
5/5
GoogleGreat service from Hannah Craig, nothing is too much trouble and the unit is exactly what we need a HUGE well done all round thank you
5/5
GoogleAlex was approachable, informative and great to converse with. Really made the experience favourable.
5/5
GoogleHanna was great showed us all available units explained everything can’t wait to move in
5/5
GoogleHeather was superb from the initial contact through to signing the lease. Explained the process throughout and was always available.
5/5
GoogleThe team at Indurent are extremely friendly, approachable, attentive and a pleasure to deal with. They have been very accommodating, being able to fit us in for a viewing quickly and the entire process has been hassle free. Would highly recommend! Lauren
5/5
GoogleHeather has been very helpful throughout, really appreciate her help and support.
5/5
GoogleExcellent Service, very professional, quick and efficient. Rebecca has been a great help!
5/5
GoogleWe got shown round by Natalie at Indurant, she was super attentive and kind
1/5
GoogleHopeless. Tried to book a viewing at a unit of theirs. I tried by live chat, email and phone a bunch of times. Just wasn't possible to get hold of anyone that could/would help.
Agent replied · 16 June 2024
Hi Daniel, we're very sorry to hear you're having trouble getting through to our team here at Industrials. We strive to contact all of our enquiries within 72 hours from as soon as they get in touch. We're currently experiencing unprecedented demand for industrial units, however we spoke with our Lead Support team and we can see one of our team came back to your initial enquiry on 25th October via email. Our Lead Support team is trying to contact you by both phone call and email today to follow up with you further on your enquiry, and hopefully we can arrange a viewing with you as soon as possible. Thank you.
5/5
GoogleHeather was amazing in getting me set up in my new unit. Excellent service provided by her.
5/5
GoogleAlex was a very nice lady, patient and very happy to answer any questions. Pretty impressed really!!
5/5
GoogleWe have been tenants now 3 years on a refurbished estate. Some set-up issues as to be expected but have been resolved. Team are friendly and responsive. Industrials were very helpful in assisting our expansion plans and access to an adjacent unit.
Agent replied · 16 June 2024
Thank you Andrew, the Industrials team are so pleased to hear you're happy with our service.
5/5
GoogleAgent was prompt and knowledgeable. Also very keen to help and answer all our enquiries
1/5
Googlerang twice for lettings,booked telephone appoitment twice,but nobody call me back.So found a unit through another letting company.thanks for nothing.
Agent replied · 16 June 2024
Dear MP, We apologise for the inconvenience you experienced. Your feedback is invaluable to us, and we are sorry for frustration caused by one of the team not getting back in contact, we can assure you this is unusual for us. We understand the importance of timely communication, and we strive to provide the best customer service, starting from when we first receive an enquiry. I have followed up with our team to find out what happened and how we fell short in this instance. I believe you spoke with one of our team members when he called you for your 2nd appointment this morning to discuss your unit enquiry, to which we unfortunately didn't have a unit available to match your needs. We would like to learn more about your experience with us so we can avoid this happening again in the future. If you would like to email us at help@industrials.co.uk, one of our team will ensure to speak with you promptly. Kind regards, Industrials
5/5
GoogleGreat communication, Heather helped us all the way through the process. Very happy with the service
5/5
GoogleHeather was very nice!
5/5
GoogleHeathers was easy to deal with from the start 👏 …
5/5
GoogleGreat service as usual from Carola
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Industrials REIT
How many reviews does Industrials REIT have?
Industrials REIT's London office has 112 reviews across 1 platform: 112 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Industrials REIT's rating?
Industrials REIT is rated 4.7 out of 5 across all 112 reviews, and 4.7 out of 5 on Google from 112 reviews, checked 9 October 2026.
Where is Industrials REIT's London office?
Industrials REIT, 180 Great Portland Street, London W1W 5QZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.