Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTerrible communication.
I contacted Indurent in August for a light industrial unit to rent as my company was expanding. I had the deposit, the green light and could move in immediately.
All went well at first.
But all I got from the admin team was “we’ll contact you”.
After 6 weeks now, I never heard anything back from them. Even after chasing it up, I got the same “we’ll contact you back”.
Waste of time. Glad my company didn’t go with Indurent as they seem unprofessional for a business to deal with.
*edited as they won’t let me reply*
I was told it “might be under offer, we’ll get back to you asap” to which they never did after chasing up. Never got a straight answer. Very amateurish. Take me off your waiting list.
Chris · 1 October 2024
Agent replied · 22 October 2024
Hi Chris,
We're very sorry to hear about your experience. We pride ourselves on our customer communication and we can see you had been speaking with a member of the team who informed you that unfortunately the unit you wanted was under offer. We have added you to the waitlist and if anything comes up we will make sure we contact you. We hope in the future we can make this right and find you an alternative for you and your business.
If you would like to get in touch to discuss this matter further, please reach us on enquiries@indurent.com
Kind regards,
Indurent
★★★★★ 5/5
GoogleAlex was incredibly kind, professional, and helpful when showing us the unit. She took the time to explain everything clearly and made us feel very comfortable throughout the viewing. Her friendly attitude and attention to detail really stood out. Thank you, Alex, for such a great experience!
Moe · 16 October 2025
Agent replied · 16 April 2026
Thank you Moe for the review and taking the time to feedback on your viewing. We're really happy that Alex really stood out and you had a great experience. We'll definitely pass on your feedback. Thank you!
★★★★★ 1/5
GoogleTitle: Disappointing Experience with Communication, Maintenance, and Lease Management
I leased a commercial unit from Indurent for approximately 10 years, from 2016] to 2026. As a small family business, we prioritized timely payments and proper upkeep of the premises throughout our tenancy. Unfortunately, several aspects of the landlord's management fell short of expectations:
Communication was inconsistent. Rent invoices often did not arrive on time, requiring us to follow up repeatedly to obtain them. However, reminders from indurent about upcoming payments were sent promptly, sometimes with an urgent and demanding tone, even before the due date. of the payment.
Site managers conducted very few visits to the property, ( twice a year if we were lucky), which limited opportunities for direct discussions or timely issue resolution.
Detailed service charge statements were rarely provided to explain service charge calculations, despite increases occurring on multiple occasions without prior notice.
in the last five years, the rent was doubled without willingness to negotiate, despite our record as reliable tenants who always paid on time and maintained the building well. This significant increase placed considerable financial strain on our business, nearly leading to closure, and ultimately forced us to relocate. We have noted that several other tenants on the site have also chosen to leave recently due to price increases.
At the end of the tenancy, the landlord tried to impose requirements, such as repainting the premises in a different color scheme from the original one upon move-in. A surveyor was also engaged to inspect the building, and we were subsequently billed for this service without prior notice.
The rent negotiations were calculated based on square footage, but an error in the measurement resulted in an overcharge for an additional 100 square feet throughout the 10-year period. Despite providing evidence of the miscalculation, no refund was issued.
Finally, the return of our rent deposit was delayed by nearly 3 weeks, even though we had always consistently met our payment obligations promptly.
These issues collectively created operational challenges and unnecessary costs for our business. While we fulfilled our responsibilities as tenants, the lack of reciprocity in communication and fairness impacted our experience negatively.
Based on this, I would not recommend this landlord for commercial leases and suggest potential tenants inquire thoroughly about management practices and charge calculations upfront, along with having a good solicitor check any lease agreement in detail.
Maldovar2000 · 16 February 2026
Agent replied · 16 April 2026
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the experience you’ve described, and it’s disappointing to learn that we fell short of the standards we set.
We take concerns like these seriously, and we would appreciate the opportunity to speak with you directly so we can understand the full context, review the points you’ve raised, and learn where we can improve.
Please could you contact us at enquiries@indurent.com.
★★★★★ 5/5
GoogleRebecca has been and continues to be very helpful and informative. A pleasure to deal with. Would highly recommend 🌟 …
Jill · 16 October 2025
Agent replied · 16 April 2026
Thank you Jill for leaving a review and the great recommendation! We'll let Rebecca know your feedback, she'll be really pleased.
★★★★★ 5/5
GoogleReally great service, I looked at two different units to find the exact one that suited my business. Everything was arrange quickly, nothing was too much of a problem and Carola made the whole process pain free. 10/10
John · 16 February 2026
★★★★★ 5/5
GoogleWe have recently began renting a unit from Indurent, from start to finish Natalie has been fantastic and really helpful. We had an idea of the size of unit we were looking for and she presented options and was always on hand to show us around each unit at a time to suit us and on the other end of the phone to help us get things sorted when we found the unit we wanted. Brilliant service from Natalie and we would highly, highly recommend her.
Luke · 28 October 2024
★★★★★ 5/5
GoogleFrom the start of applying for an industrial unit i have dealt with Carola who has been a great help from the beginning. Always keeping me up to date and in the loop, replies to emails and messages were quick and the whole process has been a pleasure with a quick turn around. Fantastic to deal with and no problems at all, Thankyou for your help
Callum · 20 September 2023
Agent replied · 16 June 2024
Hi Callum,
Thank you for the positive review! We are delighted to hear that you had such a great experience. We’re especially pleased to hear Carola has been able to help you throughout your leasing process with us. We strive to provide excellent customer service and make the process as seamless as possible, so we're pleased to hear your excellent feedback.
Thanks!
Industrials
★★★★★ 5/5
GoogleI can confirm Lauren at Indurant is a star 🌟 What a pleasure to work with, representing our Landlord in such a clear and professional manner. …
Robert · 2 April 2026
★★★★★ 5/5
GoogleWe have been tenants with Indurent (previously industrials) for just over 2 years.
Carola is one of the best representatives that we have had to deal with.
Any correspondence is replied to promptly and any issues are resolved (if within her remit).
We had a few issues with her predecessor, so it really is a relief to have someone that actually does what they say they are going to.
Carola really is a credit to the company.
Jane · 22 September 2024
★★★★★ 5/5
GoogleAlex was a pleasure to deal with throughout the entire leasing process. Clear communication, helpful at every step, and made everything run smoothly from start to finish. Highly professional and genuinely supportive, couldn’t have asked for better service. Thanks again!
TimberSol · 16 November 2025
★★★★★ 5/5
GoogleCarola was very helpful in trying to source us an additional unit and when the right one became available, she helped us get into it quickly.
John · 16 March 2026
★★★★★ 5/5
GoogleDealt with Rebecca for 5 years . Now we are onto our second dealings with her. Very easy to get hold of and deal with her. I would highly recommended her, very professional and good at what she does
Lewis · 16 November 2025
★★★★★ 5/5
GoogleI've had a really good experience renting space from Indurent so far. I recently moved my weightlifting club into a refurbished space, the process was super professional which gave me confidence in the company. Carola was great at helping …
Matt · 16 October 2025
★★★★★ 5/5
GoogleWe'd like to thank Natalie for showing us around a unit in Manchester this morning. She was helpful answering questions that we have and giving us details with incentives. Thank you so much!
SUITBAE · 16 November 2025
★★★★★ 5/5
GoogleHannah was excellent to work with. She completed the deal quickly and even met me earlier than agreed to hand over the keys to our new unit! So far, so good.
Joe · 13 July 2025
★★★★★ 5/5
GoogleBeen on this estate 15 years now, good landlords. Rebecca is very helpful.
George · 16 November 2025
★★★★★ 5/5
GoogleI have been dealing with Carola on Cleveland trading estate, It has been a seamless transition and even moved in early which was a great move for my business, would like to thank Carola on this. look forward to many more years with Indurent.
Luke · 22 September 2024
★★★★★ 1/5
GoogleAbsolutely appalling service.i waited from December 2022 to view a unit.And eventually viewed on the 10th march 2023.
since then we have had to do all the chasing ,today the 16th March, I have looked on the website only to see it has now gone, without so much a a call.I then called Natalie, I asked" am I to assume its gone".
To that she replied" yes, the board decided to let it to someone who wants it as an office"
(totally irrelevant ), This company are slow, lazy, and have no idea how to treat customers.
I now have to find a unit quickly, but I assure you all "Industrials" Will never enter my searches anymore.
Absolutely terrible.
I would give it a minus score if it was at all possible
Peter · 17 June 2023
Agent replied · 16 June 2024
Dear Peter,
Following our phone call this morning, we're sorry to hear that you had a negative experience with Industrials, we strive to provide the best customer service and have reviewed with our lead support and CEM to find out what has happened in this instance. As you mention, you first enquired about the unit in December 2022, and we explained the unit was currently under at refurbishment at this time so viewings weren’t able to take place, our Lead support team kept in touch with you on several occasions and, once the refurbishments were completed in March, they contacted you straight away and ensured you were the first to view the unit.
On this occasion, we chose to lease the unit to another business and we apologise for not notifying you of this decision sooner. We would be delighted to continue to help you find a suitable unit for your business and hope that we can make good on your disappointment to date.
Kind regards,
Industrials
★★★★★ 5/5
GoogleNatalie was Very helpful and professional, I’m happy
Jesse · 16 October 2025
★★★★★ 5/5
GoogleAlex was very professional and accomodating with the at the viewing and has subsequentl;y contacted me with a very good offer for the rental.
Sean · 21 August 2023
Agent replied · 16 June 2024
Hi Sean,
Thank you for your positive review! We're delighted to hear that you have a great experience with us and our Customer Engagement Manager Alex.
Many thanks,
Industrials
★★★★★ 5/5
GoogleWe've been tennants of Industrials for several years now and have found them to be great landlords, we are very well looked after.
We recently took on a 2nd unit in the same block as our existing one. The process was very smooth due to the help we received from Heather Graham - she responded to all our questions quickly and has provided a friendly and professional service throughout.
Joanna · 20 October 2023
Agent replied · 16 June 2024
Hi Joanna,
Thank you so much for your positive feedback. We appreciate hearing feedback from our customers, and glad to hear that you had a great experience with us and with our Customer Engagement Manager Heather. We strive to provide the best customer service, and it's fantastic to hear that we succeeded!
Many thanks,
Industrials
★★★★★ 5/5
GoogleRebecca has been nothing but helpful since we have taken on the unit at Gainsborough - always easy to contact, helpful at viewings & nothing is too much. Highly recommend
Performance · 5 November 2024
★★★★★ 5/5
GoogleHi
Indurent system of rent is easy. Staff reply fast and clearly for any questions. The Place is clean and no noise. Happy to start my business with they wharehouse.
Thanks
ABEL · 15 October 2024
★★★★★ 5/5
GoogleFrom the initial telephone contact and subsequently signing the lease on a unit. The service from Hannah has been exemplary. Professional, efficient and timely responses. A pleasure to do business with.
J · 1 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
