Hunters London reviews

★★★★★ 1/5

Trustpilot

If I could give zero stars or negative

If I could give zero stars or even negative stars, I would. From renting the property, collecting the keys, discussing the lease renewal, to the recent issue with rent payments, it has been a complete disaster. When I first viewed the property, I told the agent at Hunter that my current lease was ending soon and I needed to speed up the process of getting the keys. The agent assured me it would be fine and agreed to hand over the keys on Monday. However, I spent the entire Monday chasing them from morning to evening, even going to their office, but still didn’t get the keys. When I arrived at their office, they told me some documents weren’t signed. I couldn’t believe they only realized this after I had to show up in person. The next day, I contacted them again in the morning, and once again, they weren’t ready. It wasn't until late Tuesday, right before their office closed, that I finally got the keys. A year later, when it was time to renew, Hunter told me the landlord agreed not to raise the rent, and I immediately accepted. They sent over the renewal documents, but before I could sign and return them, they called the next day saying the landlord had changed their mind and wanted to increase the rent by £200. I was shocked. How could they go back on their word? Hunter even insisted that the landlord had the right to do so because there were still two weeks before the lease renewal, otherwise, the landlord could end the tenancy. This felt like bullying, but I had no choice but to agree. Yesterday, I received the payment invoice for the renewal, but the amount listed was still the old rent. Since they issued the invoice, I paid the amount stated. Today, they realized their mistake and sent me an email asking for the remaining balance, even rushing me to pay immediately. I was at work at the time, so I couldn’t make the payment right away. Later, Hunter's agency called me, and instead of being polite, they demanded I pay as soon as possible. I told them I was working and couldn’t pay immediately, and that it was their mistake, not mine. They insisted I pay after work, but I had other commitments. I can’t believe they made the mistake but still had such a rude attitude. I will never use this company again, and I hope they go out of business to avoid further damaging the reputation of service companies in the UK.

Josie · 6 September 2024

★★★★★ 5/5

Google

Really grateful to Brett, Daniel and the rest of the team here for helping us to sell our flat, which I was beginning to think was unsellable. Daniel seemed to go above and beyond when it came to keeping us updated during the conveyancing process and I'm sure our buyer found him to be extremely helpful too.

Nikhil · 23 March 2024

★★★★★ 5/5

Trustpilot

We are incredibly grateful to Real…

We are incredibly grateful to Real Estate Agency HUNTERS and especially to Nicole Coombes for her outstanding support throughout our home-buying journey. She was always available, extremely responsible, and made the entire process smooth and stress-free. As first-time buyers, we truly appreciated her friendly and professional approach, which gave us confidence at every step. Thank you, Nicole, for making this experience so easy and enjoyable!

Руслана · 2 April 2025

★★★★★ 1/5

Trustpilot

Poor customer service

My partner and I are looking to relocate to an area around a 5 hour drive away, we found a property with Hunters and booked a viewing. We loved the property so we asked the agent what to do next and he said email so we can get sent an application form; because we liked the property so much we emailed and called the branch to try and get ahead with our application. No answer from the branch after numerous calls over the period of an hour so we decided to go to the branch instead. After speaking to someone in branch (not part of the lettings team so they couldn't help us) they sent an email over to someone from the lettings department with our profile so they could send us an application form via email. This seems great, two emails, one from us and one internally expressing our interest in the property. However fast forward one week, with nothing from them and more attempts to contact from us, we finally get through to be told that someone that viewed on the same day as us has already completed all the applications and is set to start renting the property. No apologies or anything after explaining the situation and that we'd been trying to get in contact for a week.

Ethan · 28 August 2024

★★★★★ 1/5

Trustpilot

I had Terrible Experience, Avoid at All Costs

I had an extremely disappointing experience with this estate agent. I paid a deposit for a flat, expecting everything to go ahead as agreed. Not only did they fail to give me the flat, but they also refused to return my deposit. Completely unprofessional and dishonest behaviour. I would strongly advise others to stay away, this is not how business should be done.

Abbz · 13 April 2025

★★★★★ 1/5

Trustpilot

My daughter rents through hunters and…

My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters

Mrs · 19 March 2025

★★★★★ 5/5

Google

Jesse was very helpful throughout the process

Fintan · 22 April 2024

★★★★★ 5/5

Google

The whole process of letting a flat with Hunters has been a breeze. Thanks to Jesse Oteri for the assistance.

C · 22 June 2023

★★★★★ 5/5

Google

thank you Hunters for helping us find our new home. Special thanks to Jesse for being so thoughtful and helpful!

Paula · 22 June 2023

★★★★★ 5/5

Google

Kirstie at Hunters Camberwell is great to work with - very responsive and always quick to sort out any issues!

Holly · 22 June 2023

★★★★★ 5/5

Google

I have had 3 tenants with Hunters. My dealings have been with John Adlam and for this month's new tenants. Jesse Oteri Both gentlemen have been professional , clear , flexible and at all times acted in the interests of tenant and Landlord. I would strongly recommend Hunters

Chris · 21 August 2024

★★★★★ 1/5

Trustpilot

They couldn’t care less

Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things

Emma · 20 August 2024

★★★★★ 5/5

Google

John Adlam and Kirsty Kay have been amazing and we have had a very positive experience renting our flat out with Hunters. They have gone above and beyond, finding suitable tenants and keeping us up to date with inspections and any work that needs doing. I cannot recommend them more. Thank you for your hard work and being such a pleasure to work with.

Eleanor · 25 September 2023

★★★★★ 5/5

Google

Raymond was extremely helpful and was able to answer all my questions.

Miriam · 22 May 2025

★★★★★ 5/5

Google

Great service from Daniel and team, helping me to purchase my first flat

Sophie · 24 November 2023

★★★★★ 5/5

Google

We had a great experience with Hunters, particular shout out to Jesse Oteri who helped the process run smoothly!

Phoebe · 22 June 2023

★★★★★ 5/5

Google

Brilliant service, genuine people. Hand held every step of the way. Highly recommend. Special shout out to Daniel Derbyshire.

Samantha · 22 June 2023

★★★★★ 5/5

Trustpilot

Excellant help,to somebody as thick as…

Excellant help,to somebody as thick as me. Been very ill but they went out of there way to help,ESPECIALLY BETH EXCELLANT FROM CRAIG

Craig · 1 May 2026

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.

Abigail · 5 August 2024

★★★★★ 5/5

Google

Very good attention and a lot of patience. Many thanks to Jessie for kindness and help. 👌🏼👌🏼👌🏼 …

Marlon · 22 June 2023

★★★★★ 5/5

Google

Jesse was great from start to finish in our very quick and easy property search and move in!

Steven · 22 June 2023

★★★★★ 5/5

Google

I reached out to four different agencies at the same time. Jesse from Hunters was on the phone with me within 10 minutes after I pressed send, way before all of the others. This level of energy, commitment, professionalism, and good communication was maintained by him and the rest of the team throughout my excellent experience of letting my property with Hunters and with managing it.

Raz · 22 June 2023

★★★★★ 5/5

Google

I highly recommend hunters Camberwell, I've used then for 10 years and have always received fantastic service. I Recently suffered a leak into my rental property, which involved protracted negotiations with the Council and insurance company which Hunters handled superbly well to a successful conclusion. So I can say hand on heart, they are there in the bad times and will fight your corner for you.

Vick · 22 June 2023

★★★★★ 5/5

Google

I sold my property in SE5 with Catherine Roberts at Hunters, and would highly recommend them. They have a good knowledge of the local market, and their team was responsive and professional. The sale went through more smoothly than I could have hoped for. The whole team is impressive, but Catherine in particular went above and beyond to make sure that everything moved along and we completed in time, and for slightly over the asking price.

Patrick · 22 June 2022