Hunters London reviews

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.

Abigail · 5 August 2024

★★★★★ 5/5

Google

Very quick and efficient process, my agent Paulo was very responsive and guided me through the process of viewing -> move-in within a week

Dani · 3 December 2024

★★★★★ 5/5

Trustpilot

Hunters Estate Agent review

Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.

Jen · 2 October 2022

★★★★★ 1/5

Trustpilot

Not recommend at all

Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid

John · 24 February 2026

★★★★★ 5/5

Google

Great experiencing finding a flat to rent, especially thank you to Irsah for helping with the process

Maria · 10 June 2023

★★★★★ 5/5

Google

My faith in estate agents has been restored! Raz, Paulo, Jade and the rest of the Hunters team have handled the whole rental process for my property in an exceptional manor. Polite, responsive, communicative. My questions were always answered in a timely manor and I really felt I was able to trust them to do the job well, enabling me to take a step back from the admin side of things. Thanks Hunters!PositiveResponsiveness, Professionalism, Value

Charlotte · 10 June 2022

★★★★★ 1/5

Trustpilot

Took a day off work for a confirmed…

Took a day off work for a confirmed viewing, turned up, and was told they couldn’t show me round because they “didn’t have the keys.” You couldn’t make it up. Utterly shambolic, a complete waste of time and money. Shows a total lack of respect for people’s schedules.

Asad · 28 August 2025

★★★★★ 1/5

Trustpilot

Appalling customer service from the…

Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.

Chris · 10 July 2024

★★★★★ 5/5

Trustpilot

The sale of our mum’s house by Hunters estate agents

Hunters have just sold my mum’s house and the whole experience from start to finish went so smoothly. James cane and valued the property and he was very kind and professional. Rebecca who handled the sale was brilliant! She was always in communication with my sister and I and kept us informed at every step of the way. She was always quick to answer any queries we had and was very prompt in resolving them. The other staff were also very kind and professional and really supported us in what has been a very emotional journey. Thank you all so much! 😃❤️

Julie · 18 June 2024

★★★★★ 5/5

Trustpilot

I have dealt with Janet Tretton at the…

I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly

Bronwen · 23 February 2024

★★★★★ 5/5

Trustpilot

Hunters Northenden branch

Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.

Kerry · 29 August 2021

★★★★★ 5/5

Trustpilot

I have been with M&M property since…

I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani

Alessia · 1 February 2024

★★★★★ 1/5

Google

I lived in the UK for over 18 years, and rented many times from private landlords as well as agencies.... I rented an apartment from Hunters for 3 years, a newly built in a modern building, which was an absolute nightmare as well as Hunters proved to be the works agency! AVOID IT WHILE YOU CAN! The team is super unfriendly... and never responded on time, they raised our rent without any warning (which led us to terminate the tenancy and leave earlier)... there was only one person we could talk to (won’t mention the name..) only later we found out she was fired because she was helping us to resolve issues... THIS AGENCY IS AN ABSOLUTE NIGHTMARE.. when we moved out, we asked for invoices (least for the last 3 months, which we needed to give to the next agency), they sent us an invoice for 160£ ... I’m not even going to mention that there was no hot water sometimes for weeks lasting for months, that bills were on landlady’s names because she needed it to be this way for tax purposes (apparently she was American)... I REST MY CASE, I’m happy because I finally moved back home closer to Mediterranean Sea... :) but as a peace of advise- i tell you, better to avoid this agency!

Nerijus · 10 June 2021

★★★★★ 5/5

Google

We dealt with Aysima in rentals and she was very efficient and helpful in assisting us with securing a property in the fast moving London rental market.

Darci · 26 July 2024

★★★★★ 5/5

Google

Paulo was a great estate agent that was able to find my wife and I the perfect place. Very responsive and didn't give us any unnecessary pressure.PositiveResponsiveness, Quality, Professionalism, Value

Musa · 10 June 2021

★★★★★ 5/5

Google

Gokhan has been helpful from the get-go. Thanks to him I found an apartment adequate to my taste, with an agent that's laid back yet professional, humorous, and attentive to every requirement. Cheers Gokhan!

Jeffrey · 10 June 2020

★★★★★ 1/5

Google

Running a money laundering company from the same address called Rafiq Productions Limited. Funnelling money from a wedding photography business that wasn't incorporated and never providing images. UPDATE: Please see proof of address Rafiq Productions Ltd matching that of Hunters, and that the business owner Polat who also had joint businesses with the company in question. Hunters are now threatening me with legal action. Will update again if further developments arise.

Jan · 10 June 2022

★★★★★ 1/5

Trustpilot

Enquired about a property

Enquired about a property. Travelled a round trip of 10 hours to view said property.

Paul · 8 May 2026

★★★★★ 2/5

Trustpilot

An unfortunate attitude from Hunters

My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.

Matthew · 2 April 2024

★★★★★ 5/5

Google

Gokhan has been helpful from the get-go. Thanks to him I found an apartment adequate to my taste, with an agent that's laid back yet professional, humorous, and attentive to every requirement. Cheers Gokhan!

Jeff · 24 December 2019

★★★★★ 1/5

Trustpilot

Dishonest and unprofessional

We drove over 250 miles to view a house listed for let @ £900. We said we like it and were happy to proceed, after all similar properties down south cost £1000 a month….We were absolutely shocked when they got back to us, offering us the house for £1000 because they knew we could afford it… we were aghast! I have never ever encountered such skullduggery and dishonesty…. Of course we declined… how can one deal with such a dishonest estate agent as these!

PJ · 22 March 2024

★★★★★ 5/5

Google

Just to words, AMAZING WORK⭐️⭐️⭐️⭐️⭐️ Paul is a professional, exceptional feedback and all the time in contact with us. Highly recommend.

Maria · 1 October 2024

★★★★★ 5/5

Google

Had a fantastic experience with Hunters. Eloise has been great with quick and clear communication, making sure we've been updated every step of the way! Highly recommended! Thanks

David · 10 June 2021

★★★★★ 5/5

Google

Gokhan was ever so helpful in helping me find the right apartment and made it a quick speedy process. Very pleased with the service I received and will definitely be using this agency in the future!

Sitora · 11 June 2018