Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a fantastic experience with Sam K., easily 5 stars. I expressed interest in a listing that had been posted that same day, and within a few minutes Sam had called me and arranged a viewing for later that day.
He was super friendly, approachable, and great to deal with throughout. I made an offer after the same-day viewing, which was confirmed early the next day thanks to how quickly everything was handled on Sam’s end.
The process was really smooth and efficient from start to finish. Sam was professional, responsive, and genuinely went above and beyond to help with any questions I had along the way.
I’d highly recommend reaching out to Sam if you’re looking for someone proactive and reliable! Thanks Sam!
Toshni · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words Toshni. We really appreciate you taking the time to share your experience.
It’s fantastic to hear how smoothly everything came together and that Sam was able to act quickly to secure your viewing and move things forward without delay. We pride ourselves on being proactive and responsive, so it’s great to know that came through.
I’ll be sure to pass your feedback on to Sam, he’ll be delighted to hear it!
Wishing you all the best with your new home, and if you ever need anything in the future, we’re always here to help.
★★★★★ 5/5
GooglePolat helped us sell our flat and he really helped us a lot through this stressful sale. There was some issues caused by council with missing records and scaffolding and for a moment I thought it was going to be touch and go but Polat told them something reassuring to encourage them to complete the sale. If it wasn't for Polat I'm pretty sure the sale would have fallen through
Tamanna · 21 December 2025
Agent replied · 28 December 2025
Thank you so much for this, I really appreciate you sharing it.
That sale definitely had a few “plot twists” (missing council records and scaffolding… because why not?), so I’m genuinely glad I could keep everyone calm, reassured, and moving forward when it felt touch and go.
Most importantly: well done for sticking with it through the stress, you did your part too. Wishing you all the best in the next chapter, and if you ever need anything property-wise again, you know where I am., Polat
★★★★★ 5/5
TrustpilotExcellent experience with Hunters
We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.
Joe · 8 June 2026
★★★★★ 1/5
TrustpilotOne of my worst experience buying a house from hunters
One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced
HQ · 24 February 2026
★★★★★ 5/5
GoogleWe have had a great experience with Hunters. Sam was so helpful during our viewing process - he went above and beyond to help us find suitable properties and book viewings in asap. He was very honest and personable, which put us at ease when placing offers on properties. Really recommend hunters!
Erin · 21 December 2025
Agent replied · 28 December 2025
Hi Erin,
Thank you so much for the lovely review, it really means a lot to us. We’re delighted to hear you had such a great experience, and I’ll be sure to pass your kind words on to Sam. He’ll be chuffed to bits (and rightly so).
Wishing you all the best with your new home, and if we can ever help in the future, you know where we are. Thanks again for the recommendation!
★★★★★ 1/5
TrustpilotRude, poor service - a must avoid for renters
Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!
Dominic · 10 January 2026
★★★★★ 5/5
GoogleIrsah was absolutely incredible at helping us find a flat and with organising all the things that followed! Super lovely and efficient team!
Georgie · 26 March 2026
Agent replied · 16 April 2026
Thank you so much Georgie, we really appreciate your kind words!
It’s fantastic to hear that Irsah was able to support you throughout the process and help make everything run smoothly. I’ll be sure to pass on your feedback, she’ll be delighted to hear it.
Wishing you all the best in your new home, and if you need anything at all, we’re always here to help!
★★★★★ 5/5
GoogleI couldn’t have found my flat in London without the support of Hunters team. Irsa specifically was phenomenal, incredibly supportive, responsive, and patient while guiding me through the contracts and the overall rental process. As someone new to the UK rental market, I really appreciated how clearly everything was explained and how smoothly the process was handled.
I would absolutely recommend Hunters, and if you have the chance, ask for Irsa!
Ariel · 16 March 2026
Agent replied · 16 April 2026
Hi Ariel,
Thank you so much for the wonderful review. We’re really pleased to hear that your experience with the team was such a positive one, especially as you were navigating the UK rental market for the first time.
Irsa will be delighted to hear your kind words, she always goes the extra mile to make sure everything is clear and that the process runs as smoothly as possible. I’ll be sure to pass your feedback on to her.
Wishing you all the best in your new London home, and if you ever need anything in the future, please don’t hesitate to get in touch.
Best wishes,
Polat
Hunters
★★★★★ 5/5
GoogleWorked with Sam who helped me find and secure my new flat. He was very responsive and a great help during what is usually a stressful time!
Ananya · 16 February 2026
Agent replied · 16 April 2026
Thanks so much, Ananya 😊
We’re really glad to hear Sam made the process smooth and took the stress out of it, that’s exactly what we aim for. We’ll be sure to pass your kind words on to him.
Wishing you all the best in your new flat, and if you ever need anything in the future, you know where we are 🏡✨
★★★★★ 5/5
GoogleGokhan was so helpful and lovely, really helped make flat hunting less stressful. Sam was also great and super helpful!
Bel · 26 March 2026
Agent replied · 16 April 2026
Thank you Bel, really appreciate you taking the time to leave this!
Flat hunting can definitely be a bit of a rollercoaster, so it’s great to hear Gokhan helped take some of that stress off, and that Sam was on hand to support as well. You were in good hands!
We’ll make sure they both see your feedback, it’ll mean a lot to them.
All the best with the move, and don’t hesitate to reach out if you need anything down the line.
★★★★★ 5/5
TrustpilotExcellant service
Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.
Barbara · 1 June 2026
★★★★★ 5/5
TrustpilotWish I could give more stars
Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟
Sally.littlehotmail.co.uk · 4 September 2025
★★★★★ 1/5
TrustpilotAwful customer service
I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!
Jennifer · 25 July 2026
★★★★★ 1/5
Trustpilotillegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)
1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self
Ray · 21 September 2026
★★★★★ 5/5
GoogleIt was great working with Sam to find a flat, he was always super nice and looking into all of our needs. Sam made this transition into London super smoothly and was incredibly supportive helping us find a place!
Michael · 12 August 2025
Agent replied · 28 December 2025
Thank you so much for your wonderful review! We're delighted to hear Sam made your move to London a smooth one, he’ll be thrilled with the shout-out. … More
★★★★★ 5/5
GoogleHad a really great, stress-free flat hunting experience with Hunter’s! Specifically Sam who was super helpful and flexible with our requests, and just made the process so seamless with what could be a stressful time. An overall great guy to work with!
Moving into our new flat this week and feel good knowing Hunter’s will be able to assist should we need anything!
Zoë · 16 March 2026
Agent replied · 16 April 2026
Thank you so much Zoe, we really appreciate your lovely feedback!
We know how stressful flat hunting can be, so it’s fantastic to hear that Sam helped make the process smooth and stress-free for you. I’ll be sure to pass on your kind words, he’ll be delighted to hear them.
Wishing you all the best as you settle into your new home this week! And of course, if you need anything at all, we’re always here to help.
★★★★★ 1/5
TrustpilotMy experience selling a property in the…
My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”
Lo · 27 June 2026
★★★★★ 5/5
GoogleCan't recommend Polat and his team enough, outstanding service from the outset. Would definitely recommend.
Andrew · 16 February 2026
Agent replied · 16 April 2026
Hi Andrew,
Thank you so much for the kind words, that really means a lot.
It was an absolute pleasure working with you from start to finish, and I’m genuinely grateful you took the time to share your experience. Recommendations like yours are what keep us motivated (and slightly obsessed with delivering great service every time!).
If you ever need anything in the future, whether it’s property advice, mortgage guidance, or just a market chat over coffee, you know where I am.
All the best,
Polat
★★★★★ 2/5
TrustpilotPaul
At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done
Paul · 22 July 2026
★★★★★ 5/5
GoogleRespectable, nice and great service. Gokhan is amazing, thanks for everything.
Terkai · 16 March 2026
Agent replied · 16 April 2026
Thank you Terkai, we really appreciate your kind words!
It’s great to hear you had a positive experience and that Gokhan made such a strong impression. I’ll be sure to pass your feedback on to him, he’ll be really pleased to hear it.
Thanks again for choosing us, and if you ever need anything in the future, we’re always here to help!
★★★★★ 1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
Iain · 15 June 2026
★★★★★ 2/5
TrustpilotDisappointed
Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.
P · 7 May 2026
★★★★★ 1/5
TrustpilotAvoid with all cost!
Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack
LEWIS · 11 April 2026
★★★★★ 1/5
Trustpilot"Avoid Hunters Property Management
"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.
Onkar · 19 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
