Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRussell was very helpful
Rating only, no written review.
Ann · 25 May 2023
Agent replied · 10 June 2024
Good afternoon AnnThank you for taking the time to leave us a 5* review. Its great to hear that Russell was very helpful today. I will be sure to pass on your kind words.Kind RegardsLouise
★★★★★ 5/5
TrustpilotGot issue sorted
Rating only, no written review.
Jack · 22 May 2023
Agent replied · 10 June 2024
Hello Jack,Thanks for the 5 star review. I'm happy to hear we were able to help you yesterday.Kind Regards,Phoebe
★★★★★ 5/5
TrustpilotVery helpful
Rating only, no written review.
Jules · 22 May 2023
Agent replied · 10 June 2024
Hello Jules,Thanks for taking time to leave us a review. I'm glad our live chat service was stress free and efficient for you to use.Kind Regards,Phoebe
★★★★★ 5/5
TrustpilotVery good listening to phoebe
Rating only, no written review.
MRS · 22 May 2023
Agent replied · 10 June 2024
Hello Pauline,Thank you for taking time out of your day to leave a 5 star review. I'm happy I was able to help you yesterday :) !Kind Regards,Phoebe
★★★★★ 5/5
TrustpilotPrompt and polite service
Rating only, no written review.
Andrew · 22 May 2023
Agent replied · 10 June 2024
Hi Andrew,Thank you for taking the time to leave a review today. We appreciate your feedback.Thanks, Jordan
★★★★★ 5/5
TrustpilotVery understanding and helpful
Rating only, no written review.
Customer · 19 May 2023
Agent replied · 10 June 2024
Good MorningI am pleased to hear that you found our Customer Service Advisor very understanding and helpful. Thank you for your positive review, we appreciate your feedback.Kind RegardsLouise
★★★★★ 5/5
TrustpilotExtremely friendly and helpful staff.
Rating only, no written review.
Peter · 19 May 2023
Agent replied · 10 June 2024
Hi PeterIt's wonderful to hear that you have experienced extremely friendly and helpful staff whilst contacting us here at Home Group. Great customer service can make a significant difference. We appreciate your feedback and thank you for taking the time to leave us a 5* review.Kind RegardsLouise
★★★★★ 5/5
TrustpilotLouise was very helpful
Rating only, no written review.
Craig · 15 May 2023
Agent replied · 10 June 2024
Hi Craig,Thank you for taking the time to leave Louise a 5 star review. I will make sure that we pass over your feedback to her to let her know you appreciated her assistance :) !Kind Regards,Phoebe
★★★★★ 5/5
TrustpilotRussell was professional and helpful
Rating only, no written review.
Richard · 10 May 2023
Agent replied · 10 June 2024
Hi RichardI am pleased to hear that you are happy with the service Russell provided today and that he was very professional and helpful too. I will be sure to pass on your kind words to Russel.Kind RegardsLouise
★★★★★ 5/5
TrustpilotHelpful and polite
Rating only, no written review.
Sheila · 9 May 2023
Agent replied · 10 June 2024
Good Morning SheilaThank you for taking the time to leave a 5* review, we appreciate your feedback. Its great to hear that our Advisor was helpful and polite today and you were happy with the service provided.Kind RegardsLouise
★★★★★ 3/5
TrustpilotBecause they did not fix the issues yet
Rating only, no written review.
Midia · 27 April 2023
Agent replied · 10 June 2024
Good Afternoon MidiaI am very sorry to hear about the issues you are experiencing, this is certainly not what we want for our customer. Please get in touch with us via our Live Chat at www.homegroup.org.uk where we can take some details from you and look into this further. Alternatively you can contact us by telephone on 0345 141 4663. Kind RegardsLouise
★★★★★ 5/5
TrustpilotBrilliant helpful
Rating only, no written review.
Tammy · 18 April 2023
Agent replied · 10 June 2024
Hi Tammy,It is great to hear that we were able to help you. Thank you for taking the time to leave us a 5* review.Kind RegardsDavid
★★★★★ 5/5
TrustpilotSatisfied with the service
Rating only, no written review.
Andrew · 17 April 2023
Agent replied · 10 June 2024
Good Morning AndrewI am pleased you were satisfied with the service we provided at Home Group. We appreciate your feedback and thank you for leaving a 5* review.Kind RegardsLouise
★★★★★ 5/5
TrustpilotEnjoyable talking to claire
Rating only, no written review.
MRS · 13 April 2023
Agent replied · 10 June 2024
Hello Pauline,Thanks for taking the time to leave us a 5 star review. Claire is a lovely lady and will be pleased she was able to help.Kind Regards,Louise
★★★★★ 5/5
TrustpilotExcellent response from Hailee 👍😁
Rating only, no written review.
Linda · 6 April 2023
Agent replied · 10 June 2024
Hi Linda,Thank you very much for taking your time to give Hailee a 5 star review. I will make sure she knows that you appreciated her assistance :D !Kind Regards,Phoebe
★★★★★ 5/5
TrustpilotPleasant helpful
Rating only, no written review.
Lynn · 5 April 2023
Agent replied · 10 June 2024
Hi LynnI am pleased to hear that you found our Advisor pleasant and helpful today and thank you for your 5* review, we appreciate your feedback.Many ThanksLouise
★★★★★ 5/5
TrustpilotPolite and understanding my issues
Rating only, no written review.
Midia · 4 April 2023
Agent replied · 10 June 2024
Good Afternoon Midia,I am pleased the Advisor you spoke to today was very helpful, this is the experience we want for all of our customers. Thank you for taking the time to leave us a 5* review.Kind RegardsLouise
★★★★★ 5/5
TrustpilotBrilliant Graham listened to me
Rating only, no written review.
MRS · 28 March 2023
Agent replied · 10 June 2024
Hi Pauline,Thank you for leaving a positive review for Graham. He will be really pleased to receive this feedback.Thanks, Louise
★★★★★ 5/5
TrustpilotDavid makes you feel welcomed
Rating only, no written review.
MRS · 24 March 2023
Agent replied · 10 June 2024
Hi Pauline,I please to hear David made you feel supported :)Thanks, Jordan
★★★★★ 5/5
TrustpilotSo helpful had David before very good
Rating only, no written review.
MRS · 21 March 2023
Agent replied · 10 June 2024
Hello Pauline,Thank you for taking your time to leave David a lovely review. I'm happy to hear that he was able to help you.Best Regards,Louise
★★★★★ 5/5
Trustpilotvery nice to chat to loise very helpful
Rating only, no written review.
June · 14 March 2023
Agent replied · 10 June 2024
Hello June,Thank you for taking the time to leave Louise some lovely feedback :) ! I will make sure to let her know that you really appreciated her help.Kind Regards,Phoebe
★★★★★ 5/5
TrustpilotVery quick and sorted the enquire I had
Rating only, no written review.
Jode · 10 March 2023
Agent replied · 10 June 2024
Good Afternoon JodeI am pleased to hear that your query was dealt with efficiently today and we appreciate you taking the time to leave us a 5* review.Kind RegardsLouise
★★★★★ 4/5
TrustpilotFriendly and patient
Rating only, no written review.
Anonymous · 16 February 2023
Agent replied · 10 June 2024
Hi Arlene,Thank you for taking the time to leave a 4* review. We are grateful for the feedback.Kind RegardsLouise
★★★★★ 5/5
TrustpilotVery quick response and to the point.
Rating only, no written review.
Mr · 16 February 2023
Agent replied · 10 June 2024
Hi Nicholas,Thank you for taking the time to leave a 5* review. We are grateful for the feedback.Kind RegardsLouise
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.