Hindwoods London reviews

★★★★★ 5/5

Google

I had an excellent experience with Asare Wilson. From start to finish, he demonstrated a high level of professionalism, knowledge, and attention to detail that truly sets him apart. Asare is proactive, responsive, and consistently goes above and beyond to ensure everything runs smoothly. His communication is clear and timely, and he handles challenges with a calm, solutions-focused approach. It’s evident that he genuinely cares about delivering a high standard of service and maintaining strong relationships with clients and residents alike. If you’re looking for someone reliable, efficient, and committed to excellence, I would highly recommend Asare. A true asset to any team.

Purifico · 9 April 2026

★★★★★ 1/5

Google

If I could give 0 stars, I would. Hindwoods overcharge, under deliver (despite barely promising anything) and lie in response to genuine customer feedback. One look at the responses they have given to unsatisfied reviews demonstrates a culture of blaming anyone but themselves for their own inferior block management skills. If you are a small building (or any building, really) stay far away. They were a waste of our money and dealing with the firm (particularly Tom Mitchell) is like bashing your head against a wall.

Molly · 26 March 2026

★★★★★ 1/5

Google

Our experience with Hindwoods was poor from start, to finish (a period of two years in total). Tom Mitchell was our contact point and he was both uncommunicative and unhelpful throughout (being outright rude on a few occasions). He ignored multiple complaints about the quality of services arranged by Hindwoods (suggesting at one point that we pay for more visits from cleaners, despite us complaining about them being overpriced and working to a poor standard) and refused throughout to let us know when cleaners, groundskeepers and window cleaners would visit. Furthermore, Hindwoods mismanaged the services delivered (ignroing repeated requests to justify extremely over-priced, and poor quality, cleaning and groundskeeping) and the budget (over-spending on the afformentioned services by over £1,000). If you live in a small-block (ours is eight units) I would advise to look elsewhere. Hindwoods made no effort to disguise their disregard for such a small property, and we (the client) paid for their disregard (quite literally).

Ben · 18 January 2026

★★★★★ 1/5

Google

One of the worst block management companies I have ever dealt with. My main points of contact were Mr. Tom and Mr. Wayne, and the level of professionalism was extremely poor. We experienced water ingress in the flat for over a year, yet no effective action was taken. Emails went unanswered, appointment was cancelled at the last minute, and no proper reports were provided to explain the cause of the issue or propose a solution. Overall, the experience was nothing but disappointing.

Marta · 26 December 2025

★★★★★ 1/5

Google

I absolutely hate Hindwoods. They took over responsibility of a basement flat that i had rented long term. There was an incursion of damp which made the wooden tiled floor distort. To cut a long story short they issued me with a Section 21 notice giving me 2 months to vacate the property. I had lived there for 15 years. There was an incursion of damp which basically i was evicted and not offered tenancy after the work was done because Hindwoods realised that the area was on the up and they wanted to substantially increase the rent. Since then it has been a nightmare trying to find accomodation for rent. The person at Hindwoods who dealt with this is Simon Williams who as far as Idm concerned is a crook.

Doug · 17 May 2025

★★★★★ 1/5

Google

If I could give 0 stars, I really would. I had the worst time renting with Hindwoods: the communication of anyone working in the office is horrendous, no one seems to be ever there, and if they are they never have an answer to your problems. Trying to connect with them through emails is not any better, as they just go ignored. From fixing anything in the house (be prepared for them to send the same old man who’s a plumber to fix literally anything, and even he will tell you that he doesn’t know why he’s there to fix your windows as that’s not his field!) to releasing me from the contract, everything was a nightmare. Donna (Associate Director) was never available, ignoring my emails so I spend weeks calling to speak to her and could never get her, and then Louis (Property Manager) just told me that there was no paper trail of me calling and to stop bothering, just to email which I did and Donna would never reply! I was pressed for time and almost lost out on my new house because they could not get anything together of the documents I needed. I finally spoke to Donna and she, very annoyed, told me “But what do you want?” as if I hadn’t told her for weeks over emails. Really super unprofessional. Caused me lots of unnecessary stress. The only positive light is the reception staff, shoutout to Julia (or a similar name!) who one time, when no office person bothered to arrange the fixing of a leak in the house for weeks, literally called the tradesman for me and let me hear their conversation while on the phone with me and gave me their number to get it sorted ourselves. And I have so many more horror stories, really please avoid at all costs. So glad I’m no longer with them and never will be again.

Klaire · 16 April 2025

★★★★★ 5/5

Google

Asare Bampoe-Wilson has been enormously brilliant. I’ve been so impressed with his prompt responses and his willingness to go the extra mile to assist with complex issues. I could not recommend his services highly enough.

John · 16 March 2026

★★★★★ 4/5

Google

I have always received excellent assistance and advice from Hindwoods when needed. I must give a special mention of my thanks to Magdalena in accounts and Margaret in management for their support. R Taylor

Roger · 16 February 2026

★★★★★ 5/5

Google

We had a wonderful experience with Hindwoods agency so far, Donna was incredibly helpful throughout the entire rental process. She kept us updated at every step and followed through on everything promptly. After we moved in, Sharon, our property manager, was equally fantastic. She is always responsive and makes sure any maintenance issues is handled quickly, coordinating with contractors efficiently and professionally. Highly recommend!

S · 19 April 2025

★★★★★ 1/5

Google

Our experience with Hindwoods over two years was disappointing. Communication was inconsistent, and it was often difficult to get clear responses or visibility on when contractors would attend. Concerns around the quality and cost of services were raised multiple times but never fully resolved. There also seemed to be limited oversight of suppliers, which led to questions around value for money. Overall, the level of service didn’t reflect the fees, particularly for a smaller block like ours.

Matthew · 26 March 2026

★★★★★ 4/5

Google

I was in a desperate situation to move house, the 'big named' estate agents were not getting back to me, Donna replied after my query within an hour and helped me along the path to secure a property and move in within 11 days! Donna worked late at night on her days off to make sure I got the place I needed Elle done fantastic work with tenancy agreement and logistics and we spoke everyday until completiton (still helping me now) Thank you so much Donna and Elle, if only I knew you 2 existed I wouldn't of wasted my time with 7 other estate agents :) *Edit - After living in the property for 8 months I can confirm that the communication from hindwoods team is not what I would expect. One issue has taken 8 months to fix, aslong side a few others that took over 6 months. Such as shame after such a great initial contact with renting the property. Hopefully one day they will come and remove the hindwoods signage from outside? Who knows. If you are looking for a great first experience with a renting company then Hindwoods is great! If you are looking for a property that has great communcation after the first month I recommend considering it.

Shaun · 16 April 2024

★★★★★ 5/5

Google

My partner and I have just moved into a house let and managed by Hindwoods. We had a great experience with their service. Donna was so kind and helpful with showing us our current house and when we decided to put in an offer - she really made us feel secure in our choice. Elle was a great help throughout the letting process - she’s been extremely thorough with all the forms and questions we had. We are so grateful to Hindwoods for such a smooth move in and happy to know our property is managed by such nice people. We are just so happy in our new place and would recommend them to all!

Hannah · 16 April 2024

★★★★★ 5/5

Google

Jack has been really good. He's always very efficient at getting back to us and has years of experience and knowledge.

Spectrum · 16 March 2026

★★★★★ 3/5

Trustpilot

Issue Eventually Resolved

If I could, I would have given 0 stars. This company manages my property, they don’t answer phones or emails. And when they do, they lie. Stay away from them, especially Tom Mitchell.

Snezhana · 23 July 2026

★★★★★ 5/5

Google

Absolute superb experience with Donna and the team at Hindwoods. The most efficient and friendly experience I've had when looking for somewhere new to rent. Highly recommended.

Ali · 12 November 2025

★★★★★ 5/5

Google

A Big thank you to Sharon in accounts, she took the time to help me with my account. Always so helpful and so nice with it. I think she is a real asset to Hindwoods. Thank you 😊 …

Mary · 15 May 2025

★★★★★ 5/5

Google

Exemplar, Excellent & Extraordinary service from Josh at Hindwoods Greenwich. Josh helped us to secure a retail property and it was 3rd time lucky. He kept us in the loop when the first 2 attempts fell through. Josh is trustworthy & he displayed professionalism and experience throughout the course, and replies to queries straight away. He shows empathy when things are not going the right direction and would ensure he always does his best to support in everyway. He is polite, friendly, courteous, and always such a delight to talk to - just like talking to a friend rather than a person there feeding you info. We would definitely stay in touch and recommend families & friends to you. So, we just wanted to say a huge thank you to Josh. We are grateful and greatly appreciate all your support!

K- · 16 April 2023

★★★★★ 5/5

Google

We would like to thank Hindwoods and in particular Donna Distin for supporting us to find and move into our new flat. Donna listened to our needs and got to know us, and provided an amazing service in finding a flat that works perfectly for us. The rest of the office and process was clear and easy to navigate. We are almost one month into our tenancy and all has been smooth and worked well so far.

Eloise · 16 April 2023

★★★★★ 5/5

Google

We have been using Hindwoods for approx 6 months to manage our commercial property. Already they have made a real impact in ensuring that the property is being actively managed with a proper schedule of work to progress. We have been very happy with their proactive, knowledgable approach and prompt communications.

CLAIRE · 16 March 2026

★★★★★ 5/5

Google

10/10 service from the moment we viewed. Donna was an absolute Saint. She always went over and behind. Her communication throughout every step of the journey was absolutely perfect and professional. Even after the process was complete she called just to check up. Donna is a star she is reliable, kind and considerate. She provided a 5 star service.

Gabriel · 16 April 2024

★★★★★ 5/5

Google

We appreciate Hindwoods' assistance in helping us find and move into our new apartment, especially Donna Distin. Donna gave wonderful service in helping us find a flat that fits perfectly for us by listening to our needs and getting to know us. The remainder of the office and the process were transparent and simple to follow. We have been renting for about a month now, and everything has gone smoothly and effectively thus far.

Mario · 16 April 2023

★★★★★ 5/5

Google

My flatmate and I had a fantastic experience with Hindwoods. Our estate agent Donna Distin went above and beyond in helping our every need, giving us regular feedback whilst our references were being processed and answering any questions we had promptly. She made what is commonly a very tiresome experience a very easy and pleasant one. We love our new home and deeply appreciate the impeccable service we received! Thanks Donna!

Ralph · 16 April 2023

★★★★★ 1/5

Google

Hindwoods is the worst agent I have ever encountered. I cannot recommend their services to anyone. I sold a business last year through this agent, and the process was fraught with issues. The document review took an excessively long time, exceeding three months, which was an unacceptable delay. Furthermore, I was charged an exorbitant service fee twice. The initial charge was £900, followed by an additional £720. The case was handled by Ms. Tossin. It was an incredibly frustrating experience

Hao12364 · 16 April 2025

★★★★★ 4/5

Google

We were dealing with Donna Distin. Donna was great, she was very cooperative, professional and understanding, especially when my partner and I had to postpone the agreed move in date by a week due to personal circumstances. Donna sees the value in having a good tenant, and that can be a rare quality amongst estate agents. I gave one star less because the flat was not cleaned properly and some things need fixing, but that's with the Hindwoods repairs team, not Donna - she did her part great!

Sara · 16 April 2022