Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI visited this estate agent on the 26th of June and received terrible service. I was racially profiled as one of the agents said, “Don’t tell me you’re a nurse” I guessing because I’m black. Then ignored the fact I wanted to buy rather than rent. She then went onto take my details incredibly slowly then when I had to tell her I was looking to buy for the third time, she realised she had filled out the wrong forms. At this point it was clear I was wasting me time. To make matters worse, her colleague then wanted to know my deposit size and other pieces of information that had nothing to do with my enquiry. They didn’t even have any flats on their books anyway. All in all, a huge waste of time. Avoid at all costs, especially if you are black.
Mary · 16 April 2022
Agent replied · 22 October 2024
Dear Marry
We appreciate you bringing your recent experience to our attention. We deeply apologise for any unpleasant encounter you had at our property agency on the 26th of June.
We assure you that our company is consistently committed to providing all our clients, regardless of their ethnicity, with professional, respectful and outstanding service. We have reviewed the incident you described in our audio and video recordings and found no evidence of racial profiling. We routinely ask all our clients about their occupations and financial situations as this assists us in delivering a more accurate service. This is standard practice in the real estate industry, not a personal predilection.
We acknowledge that mistakes were made concerning the form filling, which resulted in a failure of communication and a waste of your valued time. Corrective measures will be taken to prevent such misconceptions from happening again as we had a trainee staff.
We are fully committed to delivering fair and respectful services for all our clients irrespective of race. As standard practice, we urge all our clients who make allegations of this nature to make an official complaint, as we are a member of Propertymark, a professional body which promotes the highest standards in the estate agency sector. It is through such forums that we hold ourselves accountable to ensure fairness and equality in our services.
Once again, sorry for any distress you may have experienced and thank you for your feedback. It helps us improve our services and we hope to have the opportunity to serve you better in the future.
Regards
Salman
★★★★★ 5/5
GoogleI had an amazing experience working with Heaven estate. Their team was professional, knowledgeable, and always available to answer my questions. They made the process smooth and stress-free. Highly recommend!”
Tariq · 16 April 2025
Agent replied · 16 April 2026
Thank you for your wonderful feedback! We’re delighted to hear our team made your experience smooth and stress-free. Your recommendation is greatly appreciated.
★★★★★ 5/5
GoogleExtremely happy with their service.
Helped us to find the property and getting everything done smoothly. Especially big thanks to Salman gillani, very helpful and professional agent. 100% recommended.
Aishh · 16 April 2022
Agent replied · 21 June 2024
Thank you so much for your positive feedback.
★★★★★ 5/5
GoogleI had the best experience with Salman. his attention to detail, patience, and commitment to customer satisfaction are unmatched. Whether buying or selling, I wouldn’t go anywhere else!
MrCurious · 16 April 2025
Agent replied · 16 April 2026
“Thank you for your lovely feedback! We’re delighted to hear Salman’s dedication and support made such a difference. We truly value your trust and recommendation.
★★★★★ 5/5
GoogleWorking with heaven estate agency has been an absolute pleasure! Their friendly, sleek and professional service made selling or house and buying our dream home a seamless experience. Their patience, high level of communication, and efficiency reassured us every step of the way, taking the stress out of the process. We couldn’t be happier with the support they provided. Highly recommended.
NS · 27 March 2025
★★★★★ 5/5
Googleamazing services. top real estate agent. I highly recommend for property
rent managment
Anees · 3 September 2025
Agent replied · 9 September 2025
Thank you for your kind words and recommendation. We’re delighted to know you’re happy with our property rent management services and proud to be recognised as your trusted real estate agent. Providing reliable and professional support to our clients is always our priority, and your feedback means a lot to our team. We look forward to assisting you again in the future.
★★★★★ 5/5
GoogleIf there were more stars to give, I would give them all to Heaven Estate Agents. Their team is charming and professional. I have lived in a property managed by them for almost two years, and they have always been helpful and prompt in addressing any queries I had.
Mohamed · 16 April 2024
Agent replied · 16 April 2026
Thank you for your wonderful feedback! 🌟 We’re so pleased to hear you’ve had such a positive experience with our team over the years. Your trust and kind words mean a lot to us! …
★★★★★ 5/5
GoogleA pleasure working with these guys when renting. A smooth clear process from start to finish. Will definitely use them again whenever needed again.
Zeeshan · 16 April 2025
Agent replied · 16 April 2026
Thank you for your kind feedback! 🌟 We’re delighted to hear the renting process was smooth and stress-free for you. We’ll be happy to assist you again anytime! …
★★★★★ 5/5
YellLandlord
I’m a landlord and I would recommend Heaven Estate Agent for guaranteed rent. They gave me a good price for my property and I receive prompt payments on the date sent by sir Salman. Regardless tenants are in the property or not we get paid. It’s a big help as we have other payments going and I know We have a solid payment coming in.
LibG-1 · 11 July 2022
Agent replied · 10 October 2026
Thank you so much for your kindness.
★★★★★ 5/5
GoogleVery good experience with heaven estates. Staff is very helpful and kind, always there to help. Highly recommend.
Vishal · 16 April 2025
Agent replied · 22 October 2024
Thank you so much for leaving us a positive review. We are delighted to know that you had a enjoyable experience with our team at Heaven Estates. Our staff strives to provide the excellent service you have experienced.
Your recommendation means a lot to us and we are glad to have been able to meet your expectations. We look forward to continue serving your estate needs in the future.
Thank you again for your valuable feedback.
★★★★★ 5/5
GoogleAs a landlord, I have entrusted them with managing my property and they have done a fantastic job.
Cecil · 16 April 2025
Agent replied · 16 April 2026
Thank you for trusting us with your property! 🌟 We’re delighted to hear you’re happy with our management services and look forward to continuing to support you. …
★★★★★ 5/5
GoogleGreat consultation and portfolio. One of the best choice to get the services and advices. Definitely recommend!!
Auto · 16 April 2025
Agent replied · 16 April 2026
Thank you for your kind words! We’re glad you found our consultation and advice helpful. Your recommendation means a lot to us
★★★★★ 5/5
GoogleWe’re truly impressed with the work done on our house. The team was reliable, friendly, and skilled. They kept us updated throughout the process and delivered exactly what we asked for. The whole space now feels brand new!
Lord · 11 August 2025
★★★★★ 5/5
GoogleI was initially hesitant, but after working with them, I can confidently say this is the best decision I made for my rental property. The guaranteed rent scheme works perfectly, and their management is first-class.
Nauman · 24 August 2025
★★★★★ 5/5
GoogleHeaven estate agent has been very reliable and supportive whilst doing business with them.
Judice · 16 April 2025
Agent replied · 16 April 2026
Thank you for your kind words! 🌟 We’re glad to hear you found our service reliable and supportive. It’s always a pleasure working with you! …
★★★★★ 5/5
GoogleTheir management services are efficient and reliable. Giving me peace of mind. Highly recommended!"
Arthur · 16 April 2025
Agent replied · 16 April 2026
Thank you for your wonderful feedback! 🌟 We’re so pleased our management services have given you peace of mind. Your recommendation means a lot to us! …
★★★★★ 1/5
GoogleUnbelievably poor service. Our deposit was not returned and had to be appealed with them attempting to deduct nearly £1000. Eventually through dispute we were able to retrieve our entire deposit back. I wouldn’t recommend this estate agency to anyone. The irony of naming themselves heaven…
A · 6 April 2025
★★★★★ 5/5
GoogleGreat service. I have been given my properties to Heaven estate agents for a good couple of years now. I believe if Mr Salman didn’t offer rent guarantee i would be struggling with the rents from tenants and then paying on time. I get the rent on time every month. Thank you
Aniba · 16 April 2023
Agent replied · 21 June 2024
Thank you so much for your positive feedback.
★★★★★ 5/5
GoogleRecently purchased a property through them, the experience was very excellent
Highly recommended
Jack · 16 April 2025
Agent replied · 16 April 2026
Thank you for your kind words! 🌟 We’re delighted you had an excellent experience purchasing your property with us. Wishing you happiness in your new home! …
★★★★★ 5/5
GoogleHeaven Properties has been my lettings agent for 1 year and they are a Fair and Professional group and provide a great service.
Archana · 16 April 2020
Agent replied · 21 June 2024
Thank you so much for your positive feedback.
★★★★★ 5/5
GoogleAll the staff at Heaven Estate Agents are polite and very helpful.
They keep you updated regularly, reply to enquires quickly and most importantly get the tenant you are looking for.
Highly recommend...
HANNA · 16 April 2023
Agent replied · 21 June 2024
Thank you, Hannah, for your kind words, and that we could find you a good tenant.
★★★★★ 5/5
GoogleI had the pleasure of working with heavn estate agent during my home search and I had great experience they were professional responsive and attentive to my needs
Muhammad · 21 December 2024
★★★★★ 5/5
GoogleI live dubai and I have house for rent in UK I gave my house to salman brother and they manage it well never make problem for me.
Zeeshan · 21 December 2024
★★★★★ 1/5
GoogleUnbelievably poor customer service, tried to take my deposit. Convinced all the good reviews are fake.
Thillaivasan · 15 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
