Trusted Agent profile
★★★★★
217 reviews across 2 platforms
380 Commercial Road, London E1 0LB
Hawk and Eagle Property Consultants's London office at 380 Commercial Road is rated 4.1 out of 5 across 217 reviews on two platforms, including 207 Google reviews rated 4.1. The 10 Yell count is for the whole business. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHawk & Eagle are one of the trusted companies I have seen, they are honest and reliable and I have full confidence in them. I was after a 2 bed property with reasonable price to suit my budget and within few days they found me one and whatever issues I had, they have supported me and solved the issues.
1/5
GoogleOne of the worlds rubbish estate agent. All the sellers beware of this firm. They will never sell ur property. They will never put any effort to arrange viewings or return the call to the potential buyers. Ur property will end up in the market for more than a year. Useless agents and staff.
5/5
GoogleAkruti did her work very nicely and she is very helpful to everyone also guide each and everything in proper way not only once but every time she guide in every steps. First time I just take house on rent but she is amazing. She gives quick answers and in just one week she complete my process and I move there. Thank you so much.
5/5
GoogleHello, I just rented a property with them and the service was really good and efficient. Akruti was kind and very helpful. I Definitely recommend this agency.
5/5
GoogleI was recommended this agency by a friend who had previously rented out a flat from them in East London. I enquired online and received a follow up call from a consultant. The property we saw was a 1 bed close to QMUL which was ideal for me. When after i requested time to think about whether i wanted to go ahead with the flat, i was given time and space to decide and was not harrassed unless other agencies i have dealt with. I did take the flat and now am in my 2nd year of renting with them. I cannot fault them, thank you for your efficient service. Mr TPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleVery unpleasant experience with one of their agents Mr Kazi Afran. I believe that as estate agent he should help us to find HOME!! Not pushing us for flats that are above our budget and finding excuses to don't arrange flat viewing of the flat that we requested and we really like it... because is guess he is working for his commissionn! Unbelievably unprofessional!!! I'm not recommending this agency AT ALL!! You will just waste your time and money unfortunately!NegativeQuality, Professionalism
5/5
GoogleI was searching for a 4-bed student let in the Whitechapel area and was put in contact with Hawk and Eagle through OnTheMarket. The agent I corresponded with, Akruti, was incredibly helpful, very responsive and patient, making the whole process of sorting out the rental a lot easier! I was very happy with the professional handling of our contract with Hawk and Eagle as a whole, the previous letting agency we had used had not been as transparent and this led to some confusions about contract details. Akruti and the H&E team made sure to address any and all concerns we had and helped fulfil additional requests we made prior to signing. I would recommend this team and service!PositiveQuality, Professionalism
1/5
GoogleVery unhelpful. I requested a landlord reference for a group of prospective tenants and they took over two weeks to provide a response with a very brief reference after a lot of chasing from the tenants and myself. Unfortunately I had already let the property by the time Hawk & Eagle replied so the tenants missed out.
5/5
GoogleGreat agents, Kam and his team are genuinely an honest bunch and I have been using them for years. Never ever have any issues! Thanks team as always I will continue to recommend you to all friends and family!
1/5
GoogleUnprofessional in practice, paid a holding deposit and it was then requested over the phone we pay a higher amount as we have 2 pets (which is illegal) and also tried to pressure us into paying the full amount of deposit and first month's rent after hardly any correspondence with the company and before we'd seen any tenancy agreements (again illegal and covered in the Tenants Fee Bill 2019) Since then the company are refusing to arrange a refund of the holding deposit so we've been forced to begin the process of chasing this via Trading StandardsNegativeProfessionalism
5/5
GoogleI have been with Hawk and Eagle for a couple of months now and so far they have been very professional in handling my requests. They were very efficient in finding me a property which i needed urgently and remained professional throughout all of our meetings and viewings. Iv had really bad experiences with other agencies across London so I'm really happy that i have finally found a place who I feel i can trust. I would highly recommend getting in touch if you need help with finding a home.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI recently moved from out, but thought wud write a review to thank the agency as not 1 to usually do this. Got locked out on a saturday night, had someone come round within 2 hours to fix the lock. Last winter the shower stopped working early morning, having made a request found had been fixed by time i came home. What i really liked was the transparency of charges and what to expect/pay and who is responsible. Check out process smooth and will definitely return to this place when returning to London. Thanx teamPositiveResponsiveness, Professionalism
5/5
GoogleI have been with Hawk and Eagle for about one year now. Their staff is professional but also very friendly. When I was looking to move and gave them my preferences, they found me a house share that matched perfectly what I was looking for, and that has been my best experience to date. The contract couldn't be renewed though, so they offered another accomodation which was also great. They are also always responsive to requests. I've spoken many times with Kamruz, Bodruz and Reema and they were all amazing people to deal with. I definitely recommend Hawk and Eagle due to the great experience I had
5/5
GoogleI contacted for the first time Hawk and Eagle and I was surprised to see how quickly Ridhwan got back to me. He was very professional and trying to satisfy best my needs. He was very responsive to my questions and I didn’t have to wait hours for him to get back to me every time I contacted him. Also, he tried to show me the best properties they had and which were fitting my requirements. I’m glad to say they have a range of choices and you can definitely find your home through them. I strongly recommend everyone to give Hawk and Eagle a try as I feel that, besides the fact they want to find tenants for their properties, they are there to satisfy their tenant as well and it shows how much they care about the people they help with their services.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleBe careful with dealing with this company they will tell you, they will help you but then they will just do sweet talks and delay everything. They will also not help in case of any exit of the apartment. Avoid this agency, worst experience
5/5
GoogleHaving recently rented a property through the Hawk & Eagle Property Consultants office, I want to thank "AKRUTI" for her professionalism, knowledge and commitment. Despite some challenges she remained calm and came back to me when she said she would and resolved everything. Highly recommended letting agent!!
5/5
GoogleHawk and Eagle is a very realible company that relate proffesionally with both tenants and Landlord. Available all the time to resolve any issues. Thank ypu Sadiq.
1/5
GoogleHad a confirmed booking to see a property via email and a phone call, even conformed 20mins before scheduled time. After taking half day off from work, just to see the property and waiting "45mins over the meeting time" at the location and calling their office and the agent several times to get an update, turned out that the viewing was apparently cancelled without no body bothering to contact me to update about the cancellation. After trying to contact the agent several times , although the guy apologised over the phone, he didn't even give any reason why the viewing was cancelled and he didn't even consider to rearrange the viewing and blamed everything on miscommunication between him and his office. Just an advice: Please try to be a bit more professional and have some courtesy to atleast drop an email or a message in time rather than wasting someone's time and only letting people know 45mins after of the scheduled meeting. Hope not to come across such service again.
1/5
GoogleIf there are any agencies that give a bad name to real estate agents this is one of them. Avoid this agency at all costs and do yourselves a favor not to engage into any business with them. They WILL find a way to take money away from you. We have requested from the authorities an investigation as we had to chase them numerous times before having the deposit returned back to us and when they did we realised that they withheld 500 pounds in cleaning fees when this was capped at 170 under the tenancy agreement. They now refuse to recognise this and refund or even discuss with the Landlord. If you appreciate your peace of mind, they DON'T !
3/5
GoogleCurrently renting a property with this company and have had a couple of issues but these have all been resolved: -> When viewing the house I was informed a 6-month break clause was definitely a possibility. This was a big selling point to us as students not wanting a 12 month contract. After paying holding deposits etc. we were informed we could not have a break clause. We managed to negotiate an 11 month contract instead of 12, however this still means we are paying thousands of pounds extra over what was anticipated. -> We felt a bit confused about what information was needed from guarantors/tenants as we were sent multiple emails asking for different things. The documents required felt a bit invasive and were demanded on an very short deadline. -> When asked about their data protection policies (considering extensive information required), the response I received was "documents are locked in a drawer and only X has the key" - I found this quite unprofessional. -> On a better note the staff are always easy to get hold of and respond quickly.
1/5
GoogleWorst estate agents! My boyfriend and I rented a flat through Hawk & Eagle for the last 3 years and we are very happy that we don’t have to deal with this agency anymore. Every time we had a maintenance problem, we had to chase them again and again before they would arrange for someone to come and fix it. The contractors they use, most of the times book an appointment and never show up and many of them don’t even know what they are doing. When we first moved in the dishwasher was not working and it took them 3 months to fix it. The food waste processor did not work either and their contractor instead of fixing it, just told us to not use it. The last year we lived in the flat, the window in our bedroom was damaged by the weather conditions and we couldn’t lock it. We had to chase them for 2 months before they arranged for someone to come and have a look. 4 months later, the window still didn’t lock. They accused us that we didn’t allow contractors in the flat when we were not there. Of course we didn’t, as these contractors didn’t respect the house, threw their tools on the floor and could have easily damaged the property. We have complained many times about the performance of their maintenance department and they are well aware of the situation. They just prefer to ignore the complaints. I hope we never have to rent a house through Hawk & Eagle again.
5/5
GoogleThey are absolutely amazing, and so helpful whenever there was an issue it got fixed in no time. I would 100% recommend it!
1/5
GoogleIgnorant for the safety of the property and repairs. Cleaning, internet connection and electricity top ups are things that have promised to provide but never happen. If you contact them they never answer your emails or get back to you even if promised. Staff is very unprofessional and customer service via telephone beyond horrible. They also go to your room without asking which is illegal. The communication inside the company doesn’t work so you have to contact them about the same things multiple times and they have no idea what actions have been taken. I would never recommend this agency.
1/5
YellDO NOT USE HAWK AND EAGLE to let your property or let a property via
DO NOT USE HAWK & EAGLE - Beware of this company! Just do not use them they are aggressive and rude if you complain to them. They do nothing when there are problems. If you are female they have zero respect. If youre from overseas they take your money and take advantage. The standard of property they let is very poor, anything breaks they tell tenant to fix it, pay for THEIR OWN DODGY old man to come in with a toolbox and break more things.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hawk and Eagle Property Consultants's London office has 217 reviews across two platforms: 207 on Google, 10 on Yell (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hawk and Eagle Property Consultants is rated 4.1 out of 5 across all 217 reviews, and 4.1 out of 5 on Google from 207 reviews, checked 9 October 2026.
Hawk and Eagle Property Consultants, 380 Commercial Road, London E1 0LB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.