Trusted Agent profile · London
★★★★★
1,593 reviews across 2 platforms
Aldermary House, 15 Queen Street, London, EC4N 1TX, EC4N 1TX
Part of Hamptons, see every office.
Hamptons's office in London, at Aldermary House, is rated 4.3 out of 5 across 1,593 reviews on two platforms, including 169 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons City & West End Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI recently connected with Antony Hughes of Hamptons for an apartment unit for my daughters in Central London and I have to say that Antony is truly an amazing agent. He’s the kind of person that would go that extra mile for you. A …
Thank you for your wonderful review Chris. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleHave just finished the letting process through Hamptons. All in all, I could say that the experience was nothing but positive on my end. Everything was done in a professional manner and could otherwise be a convoluted process was super smooth and effortless. Special thanks to Jonah who was my main contact there for being extremely helpful!
Hi Can, we are delighted that you enlisted Hamptons Estate and Letting Agents City & West End and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
5/5
TrustpilotDena is a great Property Manager
Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.
5/5
TrustpilotMs Nikki Cullens, Senior Property Manager at Hamptons Tunbridge Wells
Nikki Cullens has been my Property Manager for the last two years and has been by far the best I have dealt with since early 2019 when I rented my current flat in Tunbridge Wells through Hamptons.
5/5
TrustpilotThe letting team at Hamptons in Maidenhead
The letting team at Hamptons in Maidenhead have managed our rental property for over 10 years. The service has always been excellent. Harjeet Kaur was our Property Manager for many years and was excellent in every way, proactive, efficient, responsible and responsive. Thank you. Paul
1/5
TrustpilotIts messed up!
They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
4/5
TrustpilotMya is a great property manager
Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!
5/5
GoogleCharlie Fleetwood has been wonderful in sorting all problems
Thank you for your kind words! We're thrilled to hear that Charlie has provided excellent service in resolving any issues you may have faced. Our team is dedicated to ensuring a positive experience for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFederica has been extremely helpful in finding my flat and has been lovely to deal with.
"Thank you for your positive feedback! We are thrilled that Federica was able to assist you in finding your perfect flat and that you had a pleasant experience. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotReview for Hamptons Property Management and Our Exceptional Property Manager, Shahena
We have had an outstanding experience with Hamptons as our property management agency, and this is largely thanks to our amazing Property Manager, Shahena. She has truly set the bar for what excellent property management looks like.From the very beginning, Shahena was consistently fast in responding to any request we had. Whether it was a small concern or a bigger issue, she handled everything with efficiency and professionalism. What really stood out was her unwavering kindness and politeness, making every interaction with her a pleasant one.Shahena showed genuine understanding and flexibility when personal circumstances meant we needed to adjust a home inspection or other scheduled activities. Her support and empathy during such times were invaluable. She went above and beyond by even providing references to help us transition smoothly when we needed to move to a larger home. This level of care and dedication is truly rare.It’s not often you come across a property manager as supportive, efficient, and approachable as Shahena. She has made our experience with Hamptons so much better than we could have hoped for, and we would absolutely love to work with her again in the future. Anyone lucky enough to have her as their property manager is in for an amazing experience.Thank you, Hamptons, and especially Shahena, for everything!
5/5
TrustpilotOur property is managed by Patryk in a…
Our property is managed by Patryk in a very professional manner. Whenever there is an issue he is always there to help and do his best to get things solved.
Thank you for taking the time to leave a review. We are delighted to hear about your positive experience with Patryk. Providing professional support and being available to assist when issues arise are qualities we greatly value, so it is wonderful to know that his efforts have made a positive difference to your experience. We will be sure to share your kind feedback with Patryk, who I am sure will be pleased to receive your recognition. Thank you again for your comments and for choosing Hamptons.
5/5
GoogleI used Hamptons Estate to move from a city outside the UK. I was assisted by Sam, a very kind, punctual, and understanding agent. I cannot recommend this agency and Sam enough if you want to move to the UK.
Thank you for choosing Hamptons Estate for your international move! We are thrilled to hear that Sam provided such excellent service. Our team takes pride in making every step of your move smooth and stress-free. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotProperty let
We have let a property for some years with the support of Hamptons. They have been helpful and proactive throughout that time. 18 months ago, we asked Hamptons to undertake full management of the letting. They have excelled both in finding a good tenant and, subsequently, in assiduously managing the letting. They have been particularly helpful over the introduction of the new letting regime. Nikki Cullen, who is our property manager, has been attentive and punctilious throughout.
5/5
GoogleThe management of my property in London was shifted from Greene Group to Hamptons Group a few years ago. I have been being very happy with the high caliber of professional services provided by the staff crew of Hamptons Group, such as Mr Alan Knightly, Miss Joely Tolfree, Miss Holly Keeney, Miss Charlie Fleetwood, Miss Maura Donati .....etc, in the past couple of years. They have been providing prompt response with useful advice and expert guidance. Hamptons has really got a group of excellent staff. Many thanks again.
Thank you for the great feedback W. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents City of London was exceptional. The team will be pleased to read your review!
1/5
GoogleI'm not one to write reviews on the internet but working with Hamptons has caused me so much frustration I felt compelled to share. Everything went well during the beginning of our tenancy, until it came to the time to renew the contract or move out. We chased for 6 weeks as originally it was our intention to stay. Eventually, the "Renewals Consultant" came back to us and told us the Landlord wanted at least £750 more for rent (50% increase). Mind you this is a 1 bed flat. Naturally, we decided to move out. The final 2 months were miserable with the Landlord asking for access for "inspections" into the property every week. At one point, there were 3 men and myself in the flat, naturally I was made to feel very ambushed and uncomfortable. I complained to the agency, that the flat was starting to feel like the arrivals gate a Heathrow Airport. Not only that, but we were sent the same "checking out" documents by 5 or 6 different members of the team. Clearly, we were not welcome anymore. Finally when our tenancy ended we moved out and cleaned the apartment to a professional standard. We exchanged at least 15 e-mails with the "Lettings Manager" for our deposit to be returned. Nothing. 5 weeks went by and I was forced to seek legal advice. We then let Hamptons know we would be raising a dispute with TDS and reporting them to Letting Standards. Suddenly, our "undisputed funds" were released. We cut our losses with the rest of the disputed funds, which were so silly, but we will spare a thought for those Landlords scraping by. I could go on about the incompetent, lackluster, pointless e-mails and conversations I have had to have with the team at Hampton's, but mostly it was just the absolute un-sympathetic treatment and the way in which as tenants, no one had our interests in mind. Given our terrible experience with that specific landlord, we decided to buy, so that we could escape the useless team at Hampton's and money-hungry landlords.
Hi Victoria, we sincerely apologise that this is what you experienced. This is not the standard Hamptons Estate Agents City of London sets. Please could you send us an email to OmariQ@hamptons.co.uk, so we can get in contact with you. Thank you.
5/5
TrustpilotExcellent service by Hamptons for over…
Excellent service by Hamptons for over a decade. And thanks to our manager Juan Elkington for providing clear communications and swift actions.
Thank you for taking the time to leave such a wonderful review and for your continued trust in Hamptons over the years. We are delighted to hear that you have received excellent service from the team for more than a decade. Your kind words about Juan are especially appreciated. Providing clear communication, prompt action and dependable support is at the heart of what we strive to deliver, and it's fantastic to know that Juan has consistently provided this throughout your experience with us. We will be sure to pass your feedback on to Juan and the wider team. Thank you again for your loyalty and recommendation.
5/5
GoogleWe've had a great experience with Hamptons when looking for a new flat to rent. Anthony was friendly and responded promptly to our messages. The negotiation was smooth and the terms were reasonable. The pre-move-in paperwork was also completed swiftly. Would 100% recommend Hamptons if you're looking to rent!
Thank you for your review Luca. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotI had a very positive
I had a very positive experience with Hamptons throughout the tenancy process. The team was professional, responsive, and always willing to help whenever I had a question or needed assistance.
Thank you for taking the time to leave such a positive review. We are delighted to hear that you had a positive experience with Hamptons throughout your tenancy and that our team was able to provide the professional, responsive and supportive service you expected. A special thank you for recognising Daniel Johnson. It is wonderful to hear that his courteous, proactive and efficient approach helped make the process smooth and stress-free. Clear communication and excellent customer service are values we take great pride in, and I know Daniel will be pleased to receive your feedback. We truly appreciate your recommendation and your kind comments about our team. Thank you again for sharing your experience, and we wish you all the very best for the future.
2/5
TrustpilotRented for 18 months from Hamptons
Rented for 18 months from Hamptons, they were rarely involved but upon checkout suggested several times I use their £300 cleaning service which I refused.(as if their cleaners are the only ones who can clean...and a 1 bed flat too!)
Thank you for taking the time to leave a review. We are sorry to read that your experience was not a positive one. Customer feedback is important to us, and we would appreciate the opportunity to look into the issues you have raised. Please contact customercare@hamptons.co.uk with your details so that we can investigate the matter further and respond accordingly. Thank you again for your feedback.
5/5
GoogleWhen I was looking for a flat in London, Antony was very helpful and when we are moving out, Tia was also helpful with the transition and management of the flat. Overall, highly recommended!
Thank you for taking the time to leave us a review! We are so happy to hear that Antony and Tia provided helpful support during your flat search and transition. We strive to provide exceptional service and we are thrilled to know that we have met your expectations. Thank you for recommending us! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotTW office
We have worked with Nikki in the TW office. Nikki has consistently been responsive in managing whatever has come through in our dealings. I would recommend Nikki and Hamptons for property management.
5/5
TrustpilotDanish Ashraf ⭐️⭐️⭐️⭐️⭐️
Danish Ashraf at Hamptons always went that extra mile to quickly help resolve any issues that came up.
Thank you for taking the time to leave such a positive review. We're delighted to hear that Danish has consistently gone the extra mile to support you and resolve any issues quickly. Providing a responsive, proactive service is something we pride ourselves on, so it's wonderful to know that Danish's efforts have made such a positive difference to your experience. We'll be sure to pass your kind comments on to Danish, who will be delighted to receive your recognition. Thank you again for your review and for choosing Hamptons.
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Tell us what you need and we'll put you in touch. Hamptons City & West End Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
