Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotOld Listed Country House
Very friendly and approachable team. Willing to adapt to our requests, listen and respond. Very good brochures printed. Online advertising constantly up dated and feedback. We were told about viewings in good time and also given ideas regarding what we could do to improve the house. They were all very diligent and hard working. Hamptons in Headington lead by Heather were extremely good estate agents and they all Genuinely wanted to sell our house and were extremely professional.
Claire · 6 December 2025
★★★★★ 5/5
TrustpilotFabulous experience - thank you to our Property Manager!
We have recently become tenants in a rental property of Hamptons. We’ve only got good things to say about the service. Our property manager, Mandy, has been brilliant in answering any questions we might have and arranging people to pop in should any small issues arise at a prompt speed. Thank you so much!
Flora · 28 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you've had such a positive experience since moving into your new home. It's great to know that Mandy has been so helpful and responsive, and that she's been able to quickly assist whenever you've had any questions or needed support.
I'll be sure to pass your kind comments on to Mandy, who I'm sure will really appreciate the recognition.
We wish you all the best in your new home and hope you continue to enjoy your tenancy with us
★★★★★ 1/5
GoogleDocilianus son of Brucerus to the most holy goddess Sulis, I commend to you those who took my rent in full yet delivered a dwelling unfit, whose shower stood broken for months, whose glass lay shattered and chairs unwhole and lights absent when first we entered though better condition had been sworn, who answered not missives for many weeks and changed property management throughout the year as actors change masks, who pursued coin with haste yet delayed repayment when due and with rebuff, who required of tenants patience and understanding yet offered only confusion and neglect, and I ask that they know the weight of the disorder they dismissed and find no ease in contracts nor quiet in correspondence until they learn to keep faith with those who dwell under their roof.
Stanton · 16 March 2026
Agent replied · 16 April 2026
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotOutstanding Service
Mel and her team at Hamptons in North Dulwich were outstanding throughout the sale of our property. Even during a period when selling was far from straightforward, they worked tirelessly and ultimately secured the price we were hoping for on our home in Herne Hill. Their professional service and commitment truly impressed us, and we would highly recommend them for any property sale or purchase in the Dulwich or Herne Hill area.
Markus · 5 January 2026
★★★★★ 5/5
TrustpilotBig thanks to my Property Manager: Nikki Cullen
Big thanks to Nikki Cullen who has been my Property Manager for a few years now and during that time has been proactive and reliable meaning I rarely need to get involved which for any landlord is exactly what you want. Issues are dealt with swiftly and I always have complete confidence that my property is in safe hands.
Richard · 13 April 2026
★★★★★ 5/5
GoogleI have used Hamptons on a number of occasions over the last few years to find me flats in the central London area. Georgia Bullock has been the representative who has looked after me. She has provided what I can only describe as a brilliant service, taking the time and trouble to find accommodation that is ideally suited to my need. Her assistance has been invaluable. The service she has provided has been has been consistently excellent.
George · 11 October 2024
Agent replied · 11 November 2024
Thank you for the great feedback George. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents City & West End was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleI recently connected with Antony Hughes of Hamptons for an apartment unit for my daughters in Central London and I have to say that Antony is truly an amazing agent. He’s the kind of person that would go that extra mile for you. A professional agent who is reliable and honest.
Thank you for personally ensuring that the apartment is spotless on move in date and also for accommodating our requests.
Chris · 12 December 2024
Agent replied · 23 November 2024
Thank you for your wonderful review Chris. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
TrustpilotGreat Property Management
Great experience with Hamptons and our property manger Danish Ashraf. We’ve been renting for years and have dealt with quite a few property managers, but this was by far the best experience we’ve had. Danish was always incredibly responsive, quick to resolve any issues that came up, and consistently friendly and professional throughout our tenancy.
Ellie · 22 April 2026
★★★★★ 5/5
TrustpilotIncredibly happy with Hamptons Balham
We have been incredibly happy with our experience of selling our house through Hamptons Balham. Tom and Jack were the main estate agents we worked with. Also loved their photographer Bo who spent over an hour and a half getting excellent photos and a detailed floor plan (a lot of estate agencies won’t spend that type of money and time on the house marketing). Davina was also fab.
Rowina · 23 December 2025
★★★★★ 5/5
TrustpilotHamptons have been the letting and…
Hamptons have been the letting and managing agent for our studio flat in Kensington for 17 years, they have always been very focused, helpful and attentive. They have overseen the change over of tenants smoothly and swiftly, as well as any re-decorating and building works. I cannot rate the service too highly especially the staff who are currently managing the flat for us at the moment.
Frances · 7 May 2026
Agent replied · 24 June 2026
Thank you for your lovely review.
We are so pleased to hear that you were satisfied with the service you received. Providing a professional and positive experience for our clients is extremely important to us, so it is always encouraging to receive such kind feedback.
Your comments are very much appreciated and will be shared with the team.
Thank you again for taking the time to leave your review.
★★★★★ 5/5
TrustpilotJuan Elkington
Juan Elkington, based at the Maidenhead office has been an excellent Property Manager: professional, approachable, and highly responsive. He communicates clearly, deals with issues promptly, and makes everything as straightforward as possible. A pleasure to work with and a real asset to the team."
G · 5 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Juan and the Maidenhead Property Management team. Providing a professional, responsive and approachable service is incredibly important to us, and it's fantastic to know that Juan's clear communication and prompt handling of matters have made managing your property as straightforward as possible.
Your kind words about Juan being a real asset to the team are greatly appreciated, and we will be sure to share your feedback with him and his colleagues.
Thank you again for your recommendation and for choosing Hamptons.
★★★★★ 5/5
TrustpilotProperty management
Hamptons have been acting for our let properties for several decades. They have always proved to be efficient, professional and competent. We are very comfortable in leaving our properties in their capable hands. Constance has been dealing with the day-to-day management and she is a delight to deal with. Thank you to both Constance and Hamptons.
Peter · 18 March 2026
★★★★★ 5/5
TrustpilotThe best property manager!
I've had Olivia as my property manager for a number of years now, and she has always done an amazing job. Second to none service making sure everything is looked after exactly as it should be. I can't recommend her highly enough.
Phil · 13 October 2026
Agent replied · 13 October 2026
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear about your positive experience with Olivia. It's wonderful to know that she has consistently provided such a high level of service over the years and has given you confidence that your property is being looked after exactly as it should be.
Your comments about her dedication, professionalism and attention to detail are greatly appreciated, and we'll be sure to pass your kind words on to her. I know she will be thrilled to receive this recognition.
Thank you again for your recommendation and for your continued trust in Hamptons.
★★★★★ 5/5
TrustpilotVery pleased
We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.
Andreina · 3 September 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you have enjoyed such a positive experience during your tenancy with Hamptons. It's especially pleasing to learn that Patryk has provided prompt, thorough and reliable support whenever issues have arisen.
Providing responsive property management and ensuring concerns are resolved efficiently are key priorities for us, so it is wonderful to know that Patryk's service has had such a positive impact on your experience over the past year.
We will be sure to pass your kind comments on to Patryk, who I know will be very pleased to receive this recognition.
Thank you again for your feedback and for choosing Hamptons.
★★★★★ 5/5
TrustpilotHamptons - Excellent Tenant Experience
Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.
Michael · 26 June 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance.
We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections.
Your feedback is greatly appreciated
★★★★★ 4/5
TrustpilotPatryk has been helpful and efficient…
Patryk has been helpful and efficient in sorting out a mess left by other colleagues. He has been a temporary property manager so I can only speak of a couple of experiences and not his longer term management, but would welcome him being given the chance to prove himself in the longer term role.
Tim · 12 March 2026
★★★★★ 5/5
GoogleHave had a really great experience with Hamptons! Charlie has been nothing short of exceptional, always very receptive to our requests and has been amazing in communicating with the landlord promptly and efficiently. Highly recommend!
Reet · 16 October 2025
Agent replied · 16 April 2026
Thank you for your kind words, we are thrilled to hear you had a great experience with us! We take pride in providing exceptional service and are so glad that our team member, Charlie, went above and beyond for you. We truly appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve been very impressed with Hampton’s throughout the entire lettings and move in process. Antony was my contact, and he was quick and communicative for viewings and the offer. After move in, he and his team have very quickly addressed any concerns. I can wholeheartedly recommend them to anyone looking to rent a flat in London :-)
Jamie · 28 January 2025
Agent replied · 9 August 2025
Thank you for your review Jamie. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
TrustpilotVery efficient
Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost.
Particular mention to Mandy and Patryk who are superb
Anna · 30 September 2026
Agent replied · 10 October 2026
Thank you for your kind review.
We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience.
A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference.
We truly appreciate your support and thank you for taking the time to share your experience.
★★★★★ 5/5
TrustpilotA Positive Experience as a Tenant
For many years I continue to have a positive experience with Hamptons. My property manager (Danish Ashraf) has always been responsive, professional, and helpful, particularly when recently dealing with a leak and arranging the replacement of a boiler and shower. Communication has been excellent throughout, and I would happily recommend their property management services.
Emel · 1 June 2026
Agent replied · 24 June 2026
Thank you for your kind review.
We are delighted that you had a positive experience with us and appreciate you taking the time to share your feedback. It is always rewarding to hear when our team's efforts have made a difference and delivered the level of service we strive to provide.
Your comments are greatly appreciated and will be shared with the team.
Thank you again for your valued feedback.
★★★★★ 5/5
GoogleI had a great experience with Hamptons! Jonah was especially helpful during the whole process, including showing me the property and helping me set up the tenancy. There was a leak in my building the day of move in and he even helped mop up the water so I could still move in with no issues. Overall, amazing experience and I would definitely recommend!
Hope · 11 October 2025
★★★★★ 5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
Ian · 17 March 2026
★★★★★ 5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
Dodd · 17 April 2026
★★★★★ 4/5
Trustpilot3rd party outsourcing
Good , but outsourcing tenancy inspections bring outsourced to a 3rd party without notifying the occupant?! Not great , still paying customers , still have a right to know. Do better
Lucy · 14 October 2026
Agent replied · 15 October 2026
Thank you for taking the time to leave a review. We're pleased to hear your overall experience was positive, but we're sorry to learn of your concerns regarding the tenancy inspection process.
We appreciate your comments and understand the importance of keeping occupants informed when third-party partners are engaged to carry out services on our behalf. We would welcome the opportunity to look into this further and better understand the circumstances of your experience.
If you would like us to investigate, please contact our Customer Care team at customercare@hamptons.co.uk with your property details and a member of the team will be happy to review the matter with you.
Thank you again for your feedback.
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