Trusted Agent profile · London
★★★★★
1,593 reviews across 2 platforms
Aldermary House, 15 Queen Street, London, EC4N 1TX, EC4N 1TX
Part of Hamptons, see every office.
Hamptons's office in London, at Aldermary House, is rated 4.3 out of 5 across 1,593 reviews on two platforms, including 169 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons City & West End Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSamantha and the team are wonderful
Samantha made our house sale a very easy and stress free process - she was always proactive and positive and dealt with all enquiries swiftly and even ensured she was available outside of hours.Brilliant!
5/5
TrustpilotWe have been using Hamptons for 11 years
We have been using Hamptons for managing our rental property for 11 years. They are extremely professional especially our Property Manager Gemma Ward. Gemma is always prompt in dealing with Tenants issues on our behalf and keeps us updated on any works/repairs that are needed We feel we can relax about our property knowing it is in her capable hands
5/5
TrustpilotEllie Marsters is a Property Manager at…
Ellie Marsters is a Property Manager at Hamptons. She is in a league of her own, when it comes to responsiveness, taking accountability to get things done and being engaged with both the tenant and landlord. Having had some experience with other Property Managers in other companies, I would recommend anyone to seek out the services of Ellie at Hamptons.
4/5
GooglePrior to putting property on to mkt I had a brief discussion with Leon and we ironed out any queries I had. Process of putting property on the mkt was slick and efficient and a timetable laid down which worked. Handling of offers again efficient and best and final offers requested quickly. The only hitch in my eyes was related to "vacant possession" and it's importance in the sale process. Agents and my solicitor not saying same thing? Otherwise, good team and efficientsales process from Leon and his team. Would use them again.
5/5
TrustpilotSo far, no complaints
We have been tenants in a flat managed by Hamptons and have been very happy with the service that they - Ellie Marsters in particular - have provided thus far. Ellie is very responsive, well-organized and professional. Worth saying that we have not gotten to the deposit withdrawal phase, which several reviews complain about. But, so far, so good.
5/5
TrustpilotShort-term rental of property
Hamptons managed a 12-month rental of my property whilst I was abroad. From the first meeting with Andrew who visited my property intially, it was a pleasure dealing with them. They were clear, prompt to reply to questions and very helpful on the whole process which put my mind at rest - especially as I was not going to be in the country!The daily management with Minneaux and then Natalie could not have been better and nothing was too much trouble.I thank them for their professional attitude and helpful manner and would recommend their service without hesitation.
1/5
TrustpilotTerrible
Sometimes beautiful flats or houses are in the hands of terrible agents; be careful! As tenants, they only come to you when they need you to do something. You can hardly contact any of them when you are looking for help.The renting agent ghosted after all documentation was done, leaving me a flat with much to fix. When moving out, they were supposed to contact me in advance for at least 24 hours, but most did not. They told me the people I hired for end-of-tenancy cleaning were not professionals (because I wasn't using one of their business partners) and had the inventory clerk go in before the cleaning was done; they allowed people to move around your items when they were doing the viewing.
5/5
TrustpilotGrace is great
Grace is a great asset to Hamptons, she is always friendly, efficient & helpful. We are delighted to have her managing our property for us & she makes us feel that we are in safe hands with her.
5/5
TrustpilotFantastic service
Fantastic service. At every stage we have had nothing but the best from them. A particular shout out to Trevor Scott. Having moved into the property he has been a fantastic property manager who seems to genuinely care that his clients get the best possible service. Always quick to respond and proactive in addressing any concerns. Couldn’t ask for better service. A world away from previous experiences. Highly recommended
5/5
TrustpilotGreat experience with property manager
Recently our washing machine broke, which needed to be replaced. There were some follow up issues that needed addressing.We are very happy with our Property Manger Charlie Fleetwood, who addressed the above issues in a professional and timely manner.
1/5
TrustpilotPersistent harrassment
2-3 years after leaving the property, myself and my former flatmates still receive calls, emails, texts about works to the property, updates etc. Despite multiple complaints and requests for this harassment to stop, yet it continues. They were an absolute disaster when I was in the property with delayed and mismanaged works being the norm. I would strongly urge anyone considering using them to have a look elsewhere, if they can't even update tenant details 2 years after our departure they can hardly be competent?
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotSharon James is a fantastic Lettings…
Sharon James is a fantastic Lettings Agent. She dealt with an incredibly fast turn around on my property in Hampshire and has now let the same property twice. She goes above and beyond in her service and I could not recommend her nor Hamptons more. Thank you.
1/5
TrustpilotEndless spamming after just one viewing
I’ve booked one viewing with Hamptons and have been spammed ever since. I never signed up for their mailing list, and have repeatedyl unsubscribed but keep receiving their mails. I have even emailed them to request that they remove my details from their data base, and I’ve called, but I simply receive no response or actions. I will be reporting them as this is a GDPR violation.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleGeorgia Bullock did a great job for me in letting my flat - she found me a great tenant and went above and beyond in terms of service and made a special effort to make sure both landlord and tenant were happy with the outcome
Hi Jonathan, we are delighted that you enlisted Hamptons Estate and Letting Agents City & West End and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotA quick sale with a full offer
A quick sale with a full offer. Ella Smith was always available to talk over any questions and actioned any requests that I asked of her.Great service and a company I will definitely use in the future should the occasion arise.
2/5
TrustpilotAt the verge of no-go zone
We rented with Hamptons in March 2022. Overall, they are very professional all the way through, but the organization itself is very inefficient.Pre-rent: They are implementing a referencing technology called "safekey" - total disaster. The tech was good, but the implementation was a circus show. We submitted the application at least 5 times, went back and forth multiple times due to some system bugs. The landlord referencing was a nightmare if you were renting with a private landlord before. All those crap that can be done within hours in other agencies took us almost 2 weeks. Our agent - a friendly guy named Isaac, I feel sad for him as most of the time he was clueless as to what was going on and "stick to the company policy" guy, not his fault though, just not particularly useful.Post-rent: Like any other agency, they took super long to respond to your problem after you made the payment. They also didn't take the effort to make sure all the little details were taken care of before we moved in. We only had 1 key for 2 people (..?) citing the other one was coming, still haven't got it after 2 weeks moving in, there were some random metal pieces left in the living room from the previous tenant, the window blind was missing, the wardrobe was missing, heater wasn't working etc.. Their job was to make sure the place is live-able, whether it is in place, that's your problem.That said, they are still contact-able though, this lady named Charlie who works as a property manager is super nice, she helped in her best way possible and turnaround time was quick. Although we still haven't got any issue resolved after 2 weeks moving in, I guess it's the effort that counts..?In short, I wouldn't recommend Hamptons to any of my friends. A lot of unnecessary maneuvers to meet their "company policy" and in the end the service we got wasn't even worth it. If you have nothing to do all day than to re-submit your safekey application multiple times or go to the other side of the London TWICE to do the exact same thing, be my guest. Otherwise, those small estate agents might actually do a better job than them in terms of flexibility and efficiency in attending your issues. P/s: They also have quite a number of human errors (forgot to copy the back of our identity card so we'd have to take another bus back to the office to re-submit, passed us the wrong keys, told us the wrong address etc), not a deal breaker but better to have it avoided.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleI used Hamptons to sell my flat in London and was really impressed. Leon and Alex were very professional and took great care to keep in touch and keep me informed every step of the way - this was very important to me since I'm on the other side of the world. They found a buyer for me within days of listing and ensured that the contract/completion phases went as quickly and smoothly as possible. I recommend them highly.
5/5
TrustpilotHamptons professionalism
Rebecca has been an awesome property manager to communicate with. Eversince I moved into my property she's been very helpful interms of getting things sorted as quickly as possible and also being really nice about settling in! Overall she's been really helpful and communicative as well, which is not something thats easy to find nowadays in property management
1/5
TrustpilotNo hot water for 3 weeks!!
No hot water for 3 weeks!!The level of urgency in Hamptons is shambolic. We have been without hot water for 3 weeks now and seem to be no closer to a resolution.Hamptons only hire cheap contractors, who attend your property and leave within 2 minute as they have no clue what they are doing.The level of communication from Hamptons is arguably non existent. All we do is chase and chase and get nowhere.As long as the landlord get their rent paid, nothing else matters. Absolute shambles of a company.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHamptons in Dulwich Village is an…
Hamptons in Dulwich Village is an absolutely outstanding agency. Not only have Mel and Callum been extraordinarily hardworking and energetic on our behalf but also very friendly and hugely supportive. Whenever we’ve turned to them for advice, it has been prompt and wise
5/5
TrustpilotFlat rental
I have used Hamptons to manage the rental of my flat for many years and have found them to be efficient, professional and friendly. I would absolutely recommend them
5/5
TrustpilotHamptons property management. We have used Hamptons to manage our…
We have used Hamptons to manage our rental property in London for over sixteen years now and have been very satisfied with all they have done for us.
5/5
TrustpilotWe have been with Hampton for 10 years…
We have been with Hampton for 10 years and we have had very good relationship with them. Some ups and down,very few... but problems always resolved by them Our Present manager Mya Miller has been excellent,can recommend her.
5/5
TrustpilotI have been letting out my property…
I have been letting out my property with Hamptons using their fully managed service for the last 6 years. Mandy has been really helpful with any issues that have occured. I would recommend Hamptons to any landlords and tenants.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons City & West End Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
