Hamptons City & West End Sales reviews in London

★★★★★ 5/5

Trustpilot

I’ve had a really positive experience…

I’ve had a really positive experience with Hampton Agent Management. From the start, their service has been professional, efficient, and genuinely supportive. Communication has been clear and consistent throughout, which made everything feel straightforward and stress-free.

PraiseGodNkomo · 18 March 2026

★★★★★ 1/5

Trustpilot

Their agents stood me up

Their agents stood me up. Called two days before the appointment to change it, and then they didn't show.What a shame.I suspect this was because I had a chat with their mortgage broker that day, who explained my mortgage capacity wasn't that high considering my salary... They could have just told me they weren't interested in pursuing me as a customer instead of not showing up at all.What I didn't mention to the mortgage broker is that I own over 10 properties in 3 countries and have enough cash to finance purchases up to 1M.Thank you

WhiteSwan · 20 December 2022

★★★★★ 1/5

Trustpilot

Legal Action

We rented a property through Hamptons as the agent for 3 years. During this time the landlord was delinquent in adhering to the tenancy agreement and carrying out repairs. This ultimately led to a year long legal dispute that resulted in the court ruling that the landlord had in fact not carried out their obligations. The full deposit was returned and compensation was awarded. Although Hamptons were not responsible for the maintenance, they were the acting agent and supported the landlords defence.

Dave · 14 December 2022

★★★★★ 5/5

Trustpilot

Great service, friendly staff

Having rented through Hamptons of Bath for over 4 years we have had a fair amount of contact with the staff at our local office all of which have been very friendly and helpful, especially Melanie the property manager.When she took over the portfolio she took the time to introduce herself and assure us that should we need anything she would be happy to help. Sure enough, some maintenance issues came up, as they do and she kept to her word. Nothing was too much trouble, she always tried to make sure work was carried out as quickly as possible with as little disruption to our life.Thank you Melanie for overseeing our recent bathroom refit and being on our side when contractors let us and you down!We hope not to have too much contact with you (in the nicest possible way!) but should we need you, we know we are very safe in your hands!Thanks again!

Josh · 29 January 2020

★★★★★ 5/5

Google

Have let a flat with Hampton since last year, and Anthony Hughes amazingly supported us throughout the letting process. Today, I went to the Hamptons office after a year and warmly greeted by Alan and the other lady. Met Anthony as well, and also received the same level of warmth since last year. I need to obtain reference letter from Hamptons for bank purposes, and bank only received letter from reputable estate company on letterhead (private landlord letter is not accepted). Think to come to Hampton office without any prior knowledge how to obtain such letter, but Alan kindly received me and promptly addressed my request. Really amazed with the level of service provided by the team, wish the team all the best, and stay awesome! Cheers.

Levinska · 11 December 2022

★★★★★ 5/5

Google

We've had a very good experience with Hamptons and Antony, our agent. The process was done in 2 days and Antony guided us through it. Always helpful and responsive. As a tenant it's definitely the best experience I've had, super quick in case of repairs etc. Can recommend them 100%.

Patrick · 11 October 2024

★★★★★ 5/5

Trustpilot

We have recently moved into our…

We have recently moved into our Hampton's property and the entire move in process was handles with such efficiency and ease. Melanie is our property manager and she has consistently been quick, effective and really responsive in all her communication with us. She quickly resolves and queries (happy to say we haven't had many of those either!) and she is always available to get in touch with. I couldn't recommend her more.

KATE · 7 December 2021

★★★★★ 1/5

Trustpilot

Untrustworthy agent

Hamptons told us a house we had viewed, and we offered more than asking price They told us Memorandum of sale would follow etc. 24 hours later they told us a higher offer had gone in . They then kept us waiting for days before basically gazumping us and they sold property much lower asking price to some their known person be careful before you give them the property to sale, don’t not trust this agent as far as I can see them, nor would I use them again EVER!

John · 30 November 2022

★★★★★ 5/5

Trustpilot

Hamptons was great to work with!

Hamptons was great to work with!Aggie from the Fulham office was very accommodating and friendly. After one phone call she made sure to immediately squeeze me in for a viewing the day after. She was very informative and did her best to accommodate all my needs for the property. Aggie was very fast to respond to all my messages and would promptly update and solve any problems I had with the property.

Perdana · 12 November 2021

★★★★★ 5/5

Trustpilot

Hamptons Lettings Bath

I have used Hamptons Lettings Bath for several years using their fully comprehensive cover to rent out my flat.Melanie Hudson has been excellent in sorting out any problems I have had as a landlord. She responds very quickly to both my tenants and myself, quickly getting quotes and organising any work that has to be done, she is professional, really knows her stuff and I just couldn’t be a successful landlord without her !

Caroline · 28 June 2021

★★★★★ 1/5

Trustpilot

Not helpful at all!!

Not helpful at all!!! Worse service ever!!We are without hot and warm water as the boiler is old and need to be replaced, i have asked to come to fix the problem urgently as we can’t shower and they were very slow in replying, i have to call several times and they were not helpful at all.the person in charge of our appartment is on holiday and every timeI call themI speak with a different person , not even updated on the situation. They said to call directly the people who are going to do the job, i called themalthough Hamptons shoulddo it and they said the first appointment availableIs next monday, can you believe it? And to call backhamptonsto speed the process, i called back hamptons and they said to call the company….a nightmare!!!! Useless!!!!

Chiara · 17 November 2022

★★★★★ 5/5

Trustpilot

Kind support

I've had to take over responsibility for the property since my husband died in January. Nick Summerfield has been both sympathetic as well as efficient in reporting problems, and getting them sorted. He gets 5 stars but the accounting department of Hamptons gets 4.

Mary · 26 April 2024

★★★★★ 4/5

Trustpilot

Great Property Manager support at Hamptons

Gemma Ward is our Property Manager for one of the properties that we let through Hamptons. Gemma continues to provide excellent service and support to both us and our tenants. Gemma is always fast, efficient and a very good communicator - all essential requirements.Thank you Gemma for all of your great support in 2022 and look forward to working with you in 2023!

Mark · 20 December 2022

★★★★★ 1/5

Google

I totally agree with those here who says that Hamptons are definately an Agency to keep well clear of, even from a tenant’s perspective. I’m having an awful personal experience with them, especially now that we are in the Deposit release phase. The Agent failed to inform me about the Tenancy Deposit Protection scheme details once I took on the tenancy from previous tenant.And they have failed to timely provide them to me even after my multiple requests. It takes not days, but weeks for them to reply to emails - not to mention their phone line is never picked up - and they even have the courage to blame it on landlords. But then they fail to pass on crucial info to them. If I rent from professionals, and not from privates, it is exactly because of the customer service I’m expected. Defo an Agent that cannot be trusted or recommended.

Beatrice · 12 November 2022

★★★★★ 1/5

Google

I’m compelled to write a review as I had the nightmare experience with this agent from the start till the end. I can echo and resonate fully the 1-star reviews here that the team are unorganised, unprofessional and unempathetic to the worst degree. From the beginning, before I moved in, I found that the mattress is heavily stained, which was reported in the check in inventory. I requested several times for it to be cleaned for more than a week. No response. Unable to sleep in the bed for sanitary and health reasons, I had to pay to stay in a hotel for 10 days even after I started paying rent! During the tenancy, the contractors they arranged to fix appliances were unprofessional, unclean and caused mess in the flat. When I informed the agent that I’ll be moving out, I witnessed the disorganisation of the company. Inspections for potential tenants came mostly under 24 hour notice. Once I received 5 viewing requests in one afternoon from 2 different agents at super short notice, with a demanding tone that if I don’t agree, they can break in (which they used several times during the tenancy). Only after I wrote that it’s against the law to arrange viewings within 24 hour notice and escalated to their manager did the team started to act professionally. After I moved out, they threatened to request professional clean fee (if I did with them, they “only” would charged 300 pounds!) and asked me to provide a receipt to evidence the cleaning I arranged, even though the check out report that they arranged clearly stated the flat condition as clean. I’m not legally illiterate and I know this is illegal. I rented homes in a number of countries incl. the US, France and HK. I regret to say that this experience with Hamptons is the worst. I don’t expect them to be welcoming, although this is normal in some countries. They cannot even meet the bar to be legal and professional.

Shuangyan · 12 November 2022

★★★★★ 5/5

Google

Have let a flat with Hampton since last year, and Anthony Hughes amazingly supported us throughout the letting process. Today, I went to the Hamptons office after a year and warmly greeted by Alan and the other lady. Met Anthony as well, and also received the same level of warmth since last year. I need to obtain reference letter from Hamptons for bank purposes, and bank only received letter from reputable estate company on letterhead (private landlord letter is not accepted). Think to come to Hampton office without any prior knowledge how to obtain such letter, but Alan kindly received me and promptly addressed my request. Really amazed with the level of service provided by the team, wish the team all the best, and stay awesome! Cheers.

Waddle · 12 November 2022

★★★★★ 5/5

Trustpilot

Millie and Clapham

Millie and the team in the Clapham Office have been a huge support through selling my home. Their advice and marketing was superb; Millie kept me calm if there were any problems along the way. She was wonderful, positive and a pleasure to work with. She ensured I was updated regularly until we completed. Thank you

Suzi · 21 July 2023

★★★★★ 5/5

Trustpilot

Hamptons Maida Vale

We've rented through Hamptons and predecessor companies for nearly a decade. Selen Hurbas who was our last Property Manager has been great. She is very responsive, professional and has kept us updated when issues have arisen.

Sean · 10 September 2024

★★★★★ 5/5

Trustpilot

Bath property management

Melanie has been looking after management of our house in Bath since the start of the year. She deals with any issues as they arise, efficiently and smoothly, keeping me in the loop as and when needed. She has made the whole process hassle free for us, and I have comfort knowing that the management is in safe hands. It's a great service, thanks Melanie.

Neil · 23 September 2022

★★★★★ 5/5

Trustpilot

We have Rented through Hamptons for the…

We have Rented through Hamptons for the last 3 years. My husband and I have always dealt with David Whiting who is the senior property manager. He is excellent! No problem too big or too small. Always friendly and chatty and always deals with any issues we have very quickly we are just hoping he stays there for a while yet! Great service!

Sarah · 6 December 2022

★★★★★ 5/5

Trustpilot

Big thanks to Ross at Hamptons…

Big thanks to Ross at Hamptons Godalming. Whilst acting for the sellers of the house we’ve purchased, Hamptons we’re excellent in terms of communications, efficiency and certainly very diligent. Really good experience and would certainly consider their services for any future move.

James · 16 May 2021

★★★★★ 5/5

Trustpilot

Great Rental Experiences

Property rented through Hamptons for over 3 years this time around. Some years previously also successfully rented apartment.In all cases excellent rental prices achieved at the absolute top end of expectations and where tenants have moved on new tenants have been sourced and ready to move in with either no void periods or just a day or two on tenant changeover.Current property manager is Harleigh Doherty and she has simply been the best of the best. Nothing is too much trouble and everything has been extremely well managed both for me as the landlord and for my tenants. Even better Harleigh has a great personality so is exceptionally easy to work with always exhibits good humour and together we make light of resolving any issues that did arise.

Alan · 8 November 2024

★★★★★ 5/5

Trustpilot

Excellent support from Hamptons (Bath)

After recently experiencing a leak in our property, our property manager (Melanie) was outstanding. Her response was swift and effective and helped us resolve the issue very quickly. We really appreciate Hamptons swift response and thank Melanie for all her help !!

Chao · 7 May 2021

★★★★★ 5/5

Trustpilot

Sarita Sainsbury has been an…

Sarita Sainsbury has been an exceptional Property Manager for many years for our portfolio of flats held with Hamptons. She is extremely professional, knowledgeable, diligent, proactive and trustworthy. All this plus an all important sunny disposition and sense of humour! Sarita truly understands the client relationship and is able to push back constructively in a sensitive way as and when required. We have a great working relationship and I respect her abilities enormously.

Amanda · 29 June 2021