Trusted Agent profile · London
★★★★★
67 reviews across 1 platform
21 Heath Street, London, NW3 6TR
Hamptons's office in London, at 21 Heath Street, is rated 4.7 out of 5 across 67 reviews on 1 platform, including 67 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAgata is the most lovely letting agent I've had the pleasure of meeting in 20 years of renting. She is extremely knowledgable and will work tirelessly to find you the ideal property. A compassionate soul that will go far in this world!
Thank you for your wonderful review Bob. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleWorking with Hamptons as an overseas landlord has been a complete game changer. Holly is an absolute asset - she consistently goes above and beyond, and manages the property with extreme care and diligence. I have not come across anyone even close to offering this calibre of service. Beyond having an incredible attitude, Holly is thoughtful and results oriented, and has terrific judgement - she gives you confidence that your property is in good hands and makes the whole process entirely more manageable
Thank you for taking the time to leave us a review Rukshan. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleA huge thanks to Jonathan Goldwyn , from the hampstead branch, for steering us through our flat sale . Jonathan’s professionalism and experience was apparent from the start and throughout the process. I was very impressed with how he dealt with and kept in constant touch with our buyer and solicitors, and updated me regularly with progress right through to completion. It was my third experience of employing Hamptons , and each time they have delivered, and I would happily engage them again.
Thank you for your review Abid. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleI have been thoroughly impressed with Vikki Broad and the team at Hamptons Hampstead & Belsize Park and their work to sell my property. After an incredibly underwhelming experience with another well known agent in the area, Vikki and the team were a breath of fresh air when appointed to sell my home. Highly professional, knowledgeable and a real pleasure to deal with. A cut above the rest. I would highly recommend Vikki & Hamptons to anyone selling their property or deliberating over which Agent to appoint.
Thank you for your positive feedback of Hamptons Estate and Letting Agents Hampstead. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
5/5
GoogleI have been with Hamptons as a landlord for many years now and could not recommend them enough. Whether it be at a difficult time (e.g. economic downturn or COVID) or at a better time, the service and advice I’ve received have always been helpful and much appreciated. I’ve recently worked with Aaliyah Joumana in the lettings team, who was beyond fast in finding me a new tenant when my last one had to unexpectedly leave a tenancy situation due to personal circumstances. And Holly Keeney in the management team is the best property manager I’ve ever worked with. Always quick to reply, with great communication when works need to be dealt with and someone I know will give genuine and honest answers to my questions. They have made what could have been a tricky experience into an incredibly smooth and easy one. Thank you!
Thank you for your review Arif. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleWe had a tough time dealing with other estate agents in the past, and a really rough go at using Foxton’s for our rental in Notting Hill, but Lucy Martin changed our impression entirely. She is everything you’d want an estate agent to be - on your team, remarkably quick, empathetic, and transparent about your offer. Without Lucy, we wouldn’t have been able to move into our absolute dream flat in Hampstead - she’s quite literally changed our lives. Highly recommend!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Hamptons Customer Care.
5/5
GoogleA huge thank you to Lucy at the Hamptons Hampstead office! She made our moving experience an absolute dream. Super communicative and very friendly, it was the best service we’ve had as renters in London. Would highly recommend Hamptons! Thanks again.
Hi Issy, we are delighted that you enlisted Hamptons Estate and Letting Agents Hampstead and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleI was making a general inquiry and was very pleased to be so warmly received. I felt genuinely welcomed. Paul was great - so friendly, professional and knowledgeable and clearly ready to go the extra mile to listen and really understand my situation.
Thank you for the great feedback Marian. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Hampstead was exceptional. The team will be pleased to read your review!
5/5
GoogleI was making a general inquiry and was very pleased to be so warmly received. I felt genuinely welcomed. Paul was great - so friendly, professional and knowledgeable and clearly ready to go the extra mile to listen and really understand my situation.
Thank you for the great feedback Marian. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Hampstead was exceptional. The team will be pleased to read your review!
5/5
GoogleI have been contacted by Lucy from Hamptons and she has been amazing. Her positive attitude and her sense of client needs are second to none. Her devotion in helping me finding the perfect property, and her cooperation with her colleague Syed are remarkable.
Thank you for your kind words, we are so glad that Lucy and Syed were able to provide you with exceptional service in finding your perfect property. We take pride in our team's positive attitude and dedication to our clients, and we are thrilled that it made a difference for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleShahena has been a great representative for Hamptons. She was on the ball with problem solving and ensuring our interaction was timely and efficient. From the moment we initiated contact, Shahena displayed a high level of professionalism and attentiveness.
Hi Pilgrim, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
5/5
GoogleVery pleased with the highly professional service we received from Hamptons. As first-time buyers uninitiated in the process, it was a pleasure to deal with Jonathan who was proactive and conscientious at every step; he really helped to motor things along from start to finish, keeping the process as swift and stress-free as possible. We were also grateful for his recommendations of an excellent solicitor and surveyor. We wouldn't hesitate to recommend Jonathan or Hamptons.
Congratulations on your purchase! We take great pride in what we do and I am pleased to see that Jonathan and the team gave you the support and services you required. Thank you for taking the time to leave us your feedback, I will be sure to pass it onto the team.
5/5
GoogleI still don’t quite know how but we’ve just moved into a flat we are over the moon with. Everything went so smoothly. I’m sure everyone at the office is great but Lucy is just the best - plus she also buys us tequila shots
1/5
GoogleDisgraceful cheating or incompetence. I registered to view a flat in Haverstock Hill and asked to view, was told to wait probably until this week, never notified, today told it had been taken. I alerted Hamptons as soon as the ad appeared. Shall never use them again; I had stressed I was very interested and must have been one of the first applicants. I would give zero if I could. Do NOT use this agency.
5/5
GoogleAgata has been lovely to work with! She has done her best to answer all my questions and made the process very smooth. So excited to get into my new home!
Thank you for taking the time to leave us a review Shannon. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleI have received such a good service from Lucy in the Hampstead office. She had great communication skills and a clear understanding of what we needed. I would highly recommend working with her.
Thank you for sharing your positive experience with Lucy at our Hampstead office! We are thrilled to hear that her communication skills and understanding exceeded your expectations. We greatly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCan only recommend Hamptons and Lucy Martin. She had been extremely helpful in finding my new flat and was always available for any type of follow up questions! Great job!
Thank you for your kind words! We are thrilled to hear that you had a great experience working with our team and that Lucy was able to assist you in finding your new flat. We pride ourselves on providing excellent customer service and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBest service ever had from an estate agent.. Spent many hours with Lucy and will continue after Xmas. Soooo helpful, really appreciate it. Thank you!!!!
Thank you for the kind words! We are so happy to hear about your positive experience with our estate agent Lucy. We look forward to continuing to provide you with excellent service after the holidays. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI have found the service and support from Jonathan Goldwyn to be excellent, not least as an overseas buyer. There have been issues to resolve as well as timing delays - through all of this, Jonathan has always remained available and looking to appropriately and pragmatically work through solutions in a balanced manner. It has been a pleasure to work with him (as well as the wider Hamptons team) through this journey and I look forward to continuing this with the Lettings Team.
Hi there Kunal, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
5/5
GoogleJosh Allen was fabulous. He asked our requirements and organised a couple of viewings. One of these would have worked but wasn't perfect. It would have been so easy for Josh to have thought he'd done enough, even though he knew the place wasn't a 100% fit for us. Then he told us about another place that might be a possible, given some negotiation. He spoke to the owner, she was in favour of moving ahead and we ended up getting the PERFECT place for our stay. Estate agents sometimes get a bad reputation, but I would definitely work with Josh again, no hesitation. Oh and if ever he moves from Hampton's I'd like to know so we can take our business to him again.
1/5
GoogleAgencies in general do not care, but this one is out of this world! The agency has the worst communication style that I have ever interacted with, specifically the estate agent Joseph, incredibly rude, irresponsible and unpleasant to interact with. I would heavily reccomend choosing a different agency as the team in this branch is absolutely awful to interact with.
Hi Esra, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send your contact details to customercare@hamptons.co.uk and we will happily help rectify this matter.
5/5
GoogleLucy helped me and my partner find our dream flat in a week and was so incredibly helpful and easy to speak with through the whole process. Would highly recommend to anyone👍🏻 …
Thank you for your wonderful review Evan. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
1/5
GoogleThis agency posted our property when it wasn’t for sale, causing unnecessary stress. When we phoned the people weren’t kind and were unhelpful.
Hi Vicky, we are keen to investigate this as cannot find anything on our systems. Please could you email us at your earliest convenience on customercare@hamptons.co.uk with more details so that the branch manager can reach out to you directly. Thank you
5/5
GoogleJosh was a dream to work with and far exceeded all other experience i've had with agents. He was extremely helpful, kind, and immediately responsive throughout my entire letting process, including follow ups and ensuring all was properly taken care of from start to finish. Could not have asked for a better agent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's London office has 67 reviews across 1 platform: 67 on Google.
Hamptons London is rated 4.7 out of 5 across all 67 reviews, and 4.7 out of 5 on Google from 67 reviews.
Hamptons London, 21 Heath Street, London, NW3 6TR.
