Hamptons reviews

★★★★★ 5/5

Google

I would like to express my sincere appreciation for the outstanding service provided by Laura and Lucy during the process of renting out our property. From the very beginning, they demonstrated a high level of professionalism, efficiency, and attention to detail. They managed the entire process seamlessly, ensuring that everything was handled smoothly and without any stress on our side. Their communication was excellent throughout always prompt, clear, and informative, which gave us great confidence at every stage. Laura and Lucy were not only highly competent and knowledgeable, but also genuinely supportive and approachable. They took the time to understand our needs and ensured that everything was carried out to the highest standard. I would have no hesitation in recommending their services to anyone looking for reliable and professional support. We will certainly be using their services again in the future. Thank you once again for such a positive experience. Marzena

Marzena · 9 April 2026

★★★★★ 5/5

Google

I’ve been looking for a new rental property for almost 4 months and in this time I met many agents. Unlike the other agents, Lucy was the kindest, most helpful and supportive agent I had. She was the best! Whilst everyone can agree that finding a house to rent in London is very stressful, Lucy made it so much easier and her positive aura really made a difference. If I had any questions, she would always take the time to answer them straight away. It was a very quick and easy process with Hamptons and if I’m ever looking for a property to rent I’d reach back out to Lucy. I would also recommend her to my family and friends. 5/5

Patrycja · 2 April 2026

★★★★★ 5/5

Google

We worked with Lucy on securing a property and she is genuinely the best estate agent I have ever worked with in my six years of living in London! She was so kind and communicative and made the whole process, which is often incredibly stressful, feel personable and human. Hamptons as a whole were also super receptive and helpful throughout the process. Truly the most positive experience I’ve ever had with an estate agent. A massive thank you to Lucy from us both!

Hazel · 16 March 2026

★★★★★ 5/5

Google

Williams-Brade Windsor at Hamptons Estate Agents was incredibly helpful when I needed to find a flat on very short notice just before Christmas. While other agents said the market was difficult, he listened carefully to my requirements. He was polite, attentive and proactive, and quickly found a property that worked for me. His support helped me secure the flat in time for my move. I would definitely recommend working with him.

V · 14 April 2026

★★★★★ 5/5

Google

Lucy is genuinely the best Agent I've worked with in my 6.5 years of living in London. She's super attentive, not pushy, and also has listened to my requirements to a T. As most would probably agree with, I'd say that typically the bar is set pretty low in london when dealing with estate agents. Not only does Lucy far surpass the field of her peers, but she's also genuinely empathetic. I recently found out she was previously a therapist which probably explains why she's so good at this job. Keep up the awesome work!

Alexander · 19 December 2025

★★★★★ 5/5

Google

Lucy Martin has been an absolute pleasure to work with. She is genuinely one of the kindest estate agents we have ever met and consistently made us feel that finding the right home truly mattered to her. She took the time to understand what we were looking for, never rushed us, and guided us through the process with real care and patience. Her approach felt personal, thoughtful, and refreshingly human. Thank you!

Ana · 12 December 2025

★★★★★ 5/5

Google

I had a fantastic experience with Hamptons, particularly thanks to Lucy Martin. As a first-time landlord, I was unfamiliar with the letting process, but Lucy was incredibly helpful every step of the way. She took the time to explain everything clearly, answered all my questions, and guided me through the process with professionalism and patience. She also found a lovely tenant for my property in no time. I couldn’t be happier with the service, thank you, Lucy and the Hamptons team!

Katerina · 16 September 2025

★★★★★ 5/5

Google

I don’t consider myself a religious person, but Lucy must have been sent from above, she helped us find a home when so many others couldnt. The best way I can describe Lucy is like a warm hug, or the perfect temperature with just the right breeze on a sunny day in England. She is pure sunshine and genuinely cares about everyone she helps. There just aren’t many people like her left in the world. At one point, we submitted an offer on a property where the landlord originally said it was dog-friendly, only to change his mind. We were devastated to lose it, but Lucy jumped in faster than you could say supercalifragilisticexpialidocious and found us an even better house , with more space and a little garden for our dog, Pickles. Pickles is an excellent judge of character, and he absolutely adores Lucy. So if you don’t trust humans, trust my dog: Lucy is dependable, kind, hard-working, and truly one of a kind. If you’re looking for a house and want someone who will never give up until you find your dream home, Lucy is your person. ☺️ Whether it’s my wishful, delusional thinking or not, I honestly feel like Lucy could be my best friend, that’s how warm and comforting she is to work with. My husband and I even joked that we’ll name our firstborn after her because she helped us so much! Thanks to Lucy, we’re now happily settled in our beautiful house in Hampstead, and we couldn’t be more grateful.🏡🎉🥲

Mackenzie · 12 July 2025

★★★★★ 5/5

Google

I have no hesitation in recommending Hamptons Lettings in Hampstead and in particular, Lucy Martin and Laura Peachy. As buying agents our aim is always to secure best in class properties for our clients and ensure they receive first class customer service. Hamptons have delivered on both counts. Lucy and Laura were a pleasure to work with - great communication and very professional. We look forward to working with them again! Sam Lutterodt Director, St. James Eaton

Sam · 21 July 2025

★★★★★ 5/5

Google

One of the best agents I have worked with in all my time in London. Massive shout out to Windsor Williams-Brade who made our experience from the initial call to signing our lease such a pleasant experience, and so straight forward. Thank you so much Windsor & Lucy too!

Harriet · 16 March 2026

★★★★★ 5/5

Google

Hamptons has been outstanding for us. Lucy informed us of an available property and facilitated a virtual viewing that same day! We submitted an offer and received confirmation of acceptance within 48 hrs. She then guided us through the tenancy application in detail, keeping the process swift and smooth. She really understands the meaning of excellent customer service! Thanks Lucy.

Peter · 12 December 2025

★★★★★ 5/5

Google

I recently renewed my tenancy agreement with the help of Manuela Pelissa and I couldn’t be happier with the experience. The process was smooth, efficient, and stress-free from start to finish. She was always responsive, professional, and friendly, making sure all my questions were answered promptly and everything was clearly explained. It’s such a relief to work with someone who genuinely cares about her clients and goes the extra mile to make things easy. I truly appreciate the support and would highly recommend Manuela to anyone looking for reliable and attentive service in the property market.

Vincenza · 16 May 2025

★★★★★ 5/5

Google

I would definitely recommend Hamptons - I recently rented a property through them and found the letting agent, Lucy Martin, extremely helpful, friendly, efficient and clear in her dealings with me. From viewing the property to a very speedy completion of all the necessary paperwork to moving in - all done in an extremely efficient manner. She made the process stress free. Thank you Lucy!

Penelope · 16 September 2025

★★★★★ 5/5

Google

I have worked as a relocation agent for many years and deal with agents from all over London, but when I come across a real 'star' I feel the need to spread the word. Lucy Martin is that star and without exception every client that I have introduced her to has commented on her exceptional service and wonderful sunny disposition.

Linda · 16 October 2025

★★★★★ 5/5

Google

Highly recommend Lucy Martin in the West Hampstead Lettings branch. We met her several weeks ago during our search and the best way to describe her is a breath of fresh air - she stands out amongst the “stereotypical” estate agents with her warmth, honesty and determination. Despite our long wish list of wants, Lucy was undeterred. She scoured and scouted for a suitable property for our family relentlessly. In the end we found something through another estate agent but I had to leave a review for future home hunters: please ask for Lucy at Hamptons if you are searching in the West Hampstead area; she’s brilliant. Hamptons is definitely one of the better, more professional and trustworthy estate agents on the market, in my humble opinion. :-)

Adline · 12 February 2025

★★★★★ 5/5

Google

We used Hamptons Hampstead to rent our flat in the Belsize Park area. Lucy was our agent and she was great - super responsive, knowledgeable and efficient. An example for every agent out there! Thanks

Rikin · 16 February 2026

★★★★★ 5/5

Google

We had an excellent experience with Hamptons thanks to Lucy Martin's outstanding professionalism and efficiency. Thanks to her dedication, we were able to move into a beautiful flat and take care of all the administrative follow-up with peace of mind. We truly recommend Hamptons' services.

Xaviere · 16 October 2025

★★★★★ 5/5

Google

After speaking to several agents in North London over the years, I found Windsor Brade one of the personable and responsive. He has access to some high-quality places for my area, and always took my my requests and needs into consideration. He wasn't dismissive and I felt like Windsor genuinely wanted to help me find somewhere that was suitable. I would definitely work with Windsor again and would highly recommend his services.

Nathan · 16 February 2026

★★★★★ 5/5

Google

Lucy was so helpful in helping us find our new home! She is very knowledgeable about the current market and very transparent about the properties she showed us. I couldn’t recommend her enough!

Dom · 26 November 2025

★★★★★ 1/5

Google

Travelled from outside of London for a viewing which was booked 4 days in advance, an hour and a half prior to the time I received a message asking to confirm it which I immediately did. Ended up waiting outside for 20 minutes, no one showed up, when I called the office they said my “negotiator” has another viewing and he apparently tried to reach me. So it seems he just decided to cancel my viewing last minute in favour of someone else without even making sure I was notified, great job Simon!

Ilya · 16 November 2025

★★★★★ 5/5

Google

I recently sold my flat in Belsize Park through Hamptons (specifically Keith Isaac). I firmly believe that, had I been with any other agent or agency, the sale would have collapsed. Keith maintained staggeringly high levels of patience, professionalism and efficiency at each and every stage of the lengthy process. I would have absolutely no hesitation in recommending both Hamptons and Keith. Thanks so much!

Simon · 16 March 2026

★★★★★ 5/5

Google

Lucy helped us to find our beautiful flat. She has been so helpful from start to finish: she’s been communicative and flexible in accommodating our viewings. She’s friendly and personable, not pushy and actually gave us breathing space to view the flat properly. Thanks for your help, Lucy! We genuinely look forward to having you round for a coffee when we’re set up!

Roopal · 16 February 2026

★★★★★ 5/5

Google

Been meaning to write this review for a while, it was an absolute pleasure to meet and work with Lucy Martin. Her professionalism and kindness made her such a delight to work with. She worked so hard to ensure we got the house we wanted and her communication throughout the whole process went above and beyond. We are so lucky we get to call our new place a home.

Mack · 12 December 2025

★★★★★ 5/5

Google

I was making a general inquiry and was very pleased to be so warmly received. I felt genuinely welcomed. Paul was great - so friendly, professional and knowledgeable and clearly ready to go the extra mile to listen and really understand my situation.

MY · 16 April 2025