Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRecently sold my property through Hamptons and was delighted with the service provided by Ryan Openshaw and the team. Ryan was an absolute pleasure to deal with… his professionalism, support, care, attention, dedication and cheery nature at every stage was key to ensuring a successful sale. Thanks also to Sal, who’s confident valuation was spot-on and Adam for all his help too. Very happy to have chosen Hamptons, great team at this branch and would recommend without hesitation.
AeroJ · 27 October 2025
Agent replied · 26 December 2025
Thank you for trusting us with the sale of your property and for your kind words! We take great pride in providing exceptional service to our clients, and we're thrilled to hear that Ryan, Sal, and Adam were able to make your experience a success. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRyan was absolutely amazing from start to finish in selling our flat. He was proactive, professional, and always a pleasure to deal with. His communication was brilliant throughout, and he really went above and beyond to make the whole process smooth and stress free. I’d highly recommend Ryan and the team to anyone looking to sell their property. Hamptons were brilliant from start to finish. Great work guys!
Jimmy · 27 October 2025
Agent replied · 26 December 2025
Thank you so much for taking the time to share your positive experience with Ryan and our team! We are thrilled to hear that you had a smooth and stress-free selling process. It was our pleasure to provide you with proactive and professional service. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAfter 3 weeks searching for a property I managed to find somewhere finally, Freddie Wilson on Fraser’s team at Hamptons Kensal Rise & Queen’s Park was excellent. His market awareness, energy and enthusiasm made me feel I was in great hands. He gave great impartial advice and it was clear regardless of outcome that he wanted us to find the right place. Pleasure to work with, made the process enjoyable and was always on hand super responsive. Will be recommending several people I know moving to the area to try Hamptons first. Thank you Freddie & Fraser!
Rudi · 16 April 2025
Agent replied · 19 June 2024
Thank you for the great feedback Rudi. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Kensal Rise and Queens Park was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleRyan Openshaw was fantastic throughout the whole process of selling our flat. His positive and friendly attitude was a great asset in selling our flat quickly when we put it on the market again. He always kept us informed about viewings and feedback. He also ensured the sale was making good progress throughout the conveyance process also. It was a pleasure working with him and would highly recommend his services to others selling.
Elizabeth · 16 April 2025
Agent replied · 26 August 2024
Thank you for your review Elizabeth. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleGreat service from Hamptons selling our flat in Kensal Green, smoothly managed by Ryan Openshaw who communicated well throughout. It was at times a fairly tricky negotiation, which Ryan handled with professionalism and good humour. He went above and beyond on a number of occasions, coordinating trades, taking meter readings and keeping the chain moving. Thank you Ryan! Would recommend
Katie · 7 August 2025
Agent replied · 26 December 2025
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had the pleasure of working with Ryan while viewing a property multiple times. He was always available, friendly, and exceptionally professional. Ryan was very helpful in providing all the information and advice I needed. His communication was excellent, and he demonstrated great patience and reliability throughout the process.
I recommend Ryan as an estate agent because he's outstanding.
Paola · 16 April 2025
Agent replied · 22 October 2024
Thank you for the great feedback Paola. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Kensal Rise and Queens Park was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleWe had a really positive experience buying our first home with Hamptons. Ryan was supportive, flexible and helped us get things over the line to meet deadlines. Always friendly and cheerful, even when we faced stressful time. Would highly recommend.
Kat · 27 October 2025
Agent replied · 26 December 2025
"We are thrilled to hear that you had a positive experience buying your first home with Hamptons! Our team, especially Ryan, is dedicated to making the process smooth and stress-free. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe recently appointed Hamptons as the sales agent to sell our house in third avenue, w10. The process was led on Hamptons side by Ryan Openshaw who did a highly professional job in managing the process from end to end. Ryan was able to generate significant interest on the property and despite dealing with challenging access terms by our tenant he managed the prospective buyers very well to avoid any dips in interest.
Throughout the process going into offer, then exchange and finally completion we were kept very well informed as the sellers despite being located permanently in Asia. I would highly recommend Hamptons and specifically Ryan to anyone wishing to sell their property in the area.
Charlie · 16 April 2024
Agent replied · 19 June 2024
Thank you for taking the time to leave us a review Charlie. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleMy group was shown a house by Fraser and also had help from Freddie. Both were excellent, very transparent and friendly! They were happy to answer all questions, and made a point of getting to know our group. They really helped us find an amazing place and we hope that we are able to secure the home and stick with Hamptons as our agents wherever we end up. They even helped when we were stuck in the rain!
Will be recommending them!
Alexandra · 16 April 2024
Agent replied · 19 June 2024
Hi Alexandra, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
★★★★★ 5/5
GoogleRyan was the best agent I’ve worked with over many years. Not only was he always polite and helpful but he was always on the case pushing things forward when solicitors and others were slow. I’d definitely ask him to sell another property for me.
Daniela · 16 April 2025
Agent replied · 19 June 2024
Thank you for your review Daniela. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleMy home purchase process was very easy and smooth thanks to Ryan Openshaw. Hamptons Kensal Rise branch was so supportive and professional all throughout the process, thank you very much.
Gökçe · 27 September 2025
Agent replied · 26 December 2025
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a great experience with Shanique, was very helpful especially for a first time renter in UK. Very professional, guided me through the entire process and was very prompt in answering my queries. Would definitely recommend Shanique and Hamptons!!
Rahul · 8 June 2025
Agent replied · 16 April 2026
Thank you for sharing your positive experience with Shanique and our team at Hamptons! We're delighted to hear that she was able to provide helpful guidance and prompt service during your first rental experience in the UK. Kind regards, Lucy, Hamptons Customer Care.
★★★★★ 5/5
GoogleThank you Sal Hussain!
Thank you for a smooth and quick sale!
Your services to help sell our house in Kensal Green was outstanding! I would definitely recommend Hamptons Estate Agents to anyone!
Hina · 16 August 2025
Agent replied · 16 April 2026
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRyan from Hamptons- Kensal Rise - is a highly knowledgeable about the local market and he made sure I always felt like a priority. At each step in the whole process, Adam was super helpful and ready to answer any questions I had.
Reci · 16 April 2025
Agent replied · 22 October 2024
Thank you for the great feedback Reci. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Kensal Rise and Queens Park was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleRyan was helpful, efficient and responsive throughout the whole process. We really appreciate all his hard work in managing expectations and resolving issues. Thanks Ryan.
Jyoti · 27 October 2025
Agent replied · 26 December 2025
Thank you for choosing us, and for your kind words about our team member, Ryan! We're thrilled to hear about your positive experience and we'll make sure to pass along your feedback. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve had a very positive experience with Hamptons. The staff, Abida Tasnim has always been polite, responsive, and helpful whenever I had an issue or enquiry. Recently, they provided great support in resolving an access issue quickly and effectively. I really appreciate their professional attitude and friendly service. Thank you so much!
Sze · 10 April 2026
Agent replied · 16 April 2026
Thank you for the positive review! We're so glad to hear that you've had a great experience with our team member, Abida Tasnim. As a company, we pride ourselves on providing helpful and responsive service, so we're thrilled to have met your needs. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI approached the Kensal Rise branch of Hamptons to sell my late father's home. Along every step of the way from the estimate of the property through to the eventual sale, I felt confident and assured by Thomas Jones and Ana Vallejo that I was in safe hands and that they would do their upmost to market the property successfully.
There were some frustrating moments that had more to do with potential buyers, but despite this, I had no doubts that between both Thomas and Ana, the house would be sold to my satisfaction.
Special praise goes to Ana Vallejo for her patience, tenacity and professionalism in keeping me updated and informed throughout the process.
So overall, I would wholeheartedly recommend the Kensal Rise branch. Good professional service is their gold standard. So run, don't walk to Hamptons today and sell or buy a property with the best in the business in my humble opinion.
Mark · 16 April 2023
Agent replied · 19 June 2024
Hi Mark! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
★★★★★ 5/5
GoogleI had a great experience with Hamptons. Ryan was professional, understanding and insightful when helping me with my viewings as a new buyer in the local area. Ryan is clearly knowledgeable and demonstrated this during our conversations together. Thank you, Ryan.
Will · 16 April 2025
Agent replied · 16 April 2026
Thank you for your wonderful review Will. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleI have been a client of this branch for over a decade as a landlord and only ever found their service to be between very good to excellent. I recently sold my house trough ADAM SOUL. The transaction was tricky & protracted due to it being a …
Zubin · 9 April 2026
Agent replied · 16 April 2026
Thank you for trusting us for over a decade as your go-to branch for landlord services. We are thrilled to hear that we exceeded your expectations during the tricky and protracted process of selling your listed building. Adam truly goes above and beyond for his clients and we are so proud to have him on our team. Thank you for recommending us, it means the world to us! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHad a really great experience buying my flat through Hamptons. Ryan was personable, professional and patient throughout, and made the whole thing as painless and stress-free as possible!
Alice · 16 July 2025
Agent replied · 16 April 2026
Thank you for your kind words! We are so happy to hear that Ryan provided you with a stress-free experience while purchasing your flat. Our team takes pride in providing exceptional service to our clients. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI'm so grateful to have chosen Hamptons to let my property. Fraser, team manager, is so personable, professional and supportive, and Freddie is helpful and lovely to deal as well. Nothing is every too much trouble, and they make the letting process efficient, easy and actually enjoyable which, given the associated stress, is quite remarkable and enormously appreciated.
Iona · 16 April 2024
Agent replied · 19 June 2024
Hi Iona, we are delighted that you enlisted Hamptons Estate and Letting Agents Kensal Rise and Queens Park and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 4/5
GoogleAdam Soul was proactive in keeping me informed and responsive to my queries throughout my purchase process. Although the transaction took much longer than expected, his effort in managing the situation was appreciated.
Jiazi · 16 April 2025
Agent replied · 27 December 2024
Hi Jiazi, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
★★★★★ 1/5
GoogleMy experience with Hamptons has been disappointing. Despite doing everything possible to meet the rental requirements, I faced numerous obstacles and ultimately did not receive a refund of my £580 deposit. Throughout the process, I provided all required documentation and suggested reasonable solutions, yet my attempts to resolve the situation were disregarded. This experience has left me with the impression that the agency does not prioritise the needs of tenants. I would recommend that future clients consider my experience before committing.
Angel · 16 April 2025
Agent replied · 8 December 2024
Hi Angel, Thank you for getting in touch. A good experience is important to us. Please send an email with your contact details to customercare@hamptons.co.uk so we can get back to you
★★★★★ 5/5
GoogleI have used a number of the ‘bigger’ name estate agents in the past and Hamptons is by far the best service I have received.
Both Freddie and Fraser, who I dealt with were excellent from start to finish.
Professional, courteous and efficient.
Their response to any query I had was rapid and helpful and when it came to liaising with the landlord, they made that process painless and easy.
Would highly recommend if you are looking to rent or buy.
Del · 16 April 2025
Agent replied · 16 April 2026
Thank you for your review Del. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
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