Trusted Agent profile · London
★★★★★
263 reviews across 1 platform
Unit 43, 4 Merchant Square, London, W2 1AQ
Hamptons's office in London, at Unit 43, is rated 4.9 out of 5 across 263 reviews on 1 platform, including 263 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleOver the past couple of months, we’d been looking for the right flat in the W2 area, and we were really lucky to have met Hamptons ‘s William. He truly impressed us with his professionalism, warmth, and hard work. He knows the Paddington and W2 rental market inside out, and was always supportive and reliable throughout the process. If you’re looking for a place in this area, I genuinely believe William and his team will take great care of you.
5/5
GoogleIt is not easy to find a property agent you can truly rely on, Tony O'Connell at Hamptons certainly has been a great agent to have by my side. Managing a property from abroad is no small feat, but Tony made the whole process incredibly smooth. From finding the right tenants to offering honest, practical advice on renovations that would boost my rental value, he was always ahead of the game. He even helped me connect with trusted contractors. Tony’s support, clear communication, and confidence made everything fall into place exactly as it should. He’s the kind of agent you want in your corner, professional, approachable, and committed to getting the best results. A real pleasure to work with! Thank you, Tony.
5/5
GoogleI had the pleasure of working with Summer and I couldn't be more satisfied with the experience. From the very beginning, she was incredibly prompt in replying to my inquiries, always ensuring I had the information I needed in a timely manner. Beyond her professionalism, her positive and kind attitude truly made the process smooth and enjoyable. She was always patient, understanding, and eager to help me find the perfect flat. I’m pleased with my current place and highly recommend Summer for anyone looking for great service and care in securing a home!
5/5
GoogleI had a fantastic experience with Hamptons, and I’d especially like to highlight the outstanding support from Annie. From start to finish, she was incredibly positive, responsive, and proactive. Her communication was excellent - every step of the process was clearly explained, making everything seamless and stress-free. Annie was always quick to reply, highly efficient, and ensured that everything moved forward smoothly. Her professionalism and supportive approach made all the difference, and I truly appreciate her efforts. I highly recommend Hamptons, and if you have the chance to work with Annie, you’ll be in great hands!
5/5
GoogleI recently relocated from Milan to London, and my experience with Hamptons Paddington was excellent, thanks to Annie’s outstanding support. She arranged a detailed remote house tour, shared videos via WhatsApp, and guided me seamlessly through the offering process and agreement with the landlord. Annie was also incredibly helpful during the verification phases, ensuring everything went smoothly. The Just Move In service provided by Hamptons was a great bonus, simplifying the setup of utilities and other bureaucracy. Overall, a fantastic experience, I highly recommend Hamptons Paddington, especially Annie, for her exceptional assistance!
5/5
GoogleI’ve had the pleasure of working with Annie Thorp as my letting agent, and I cannot recommend her highly enough. From the moment I first got in touch, Annie has been incredibly professional, responsive, and genuinely dedicated to making the whole rental process seamless. Her communication is exceptional, whether it’s answering questions, providing updates, or offering advice, Annie is always prompt and thorough. She has a deep understanding of the market and has guided me with sound advice every step of the way. What really stands out is her attention to detail and her commitment to ensuring both tenants and landlords are happy. Annie’s friendly, approachable demeanor makes working with her a stress-free experience. She goes above and beyond, ensuring everything is taken care of, from paperwork to maintenance issues, and always with a smile. Her expertise and customer care are unparalleled. I truly appreciate everything Annie has done to make my renting experience smooth and positive. If you’re looking for a reliable and trustworthy letting agent.
5/5
GoogleFinding a place to rent in London is incredibly stressful and stupidly competitive. Oliver T. made the process human and simple. He cares, and also checked in after we moved in, despite Hamptons not managing the property I rented.
5/5
Googlethank you to Ann, Chris and Patrick in Lettings, Taylor in Property Management and Gavin in Compliance
Thank you for leaving us a review! We are delighted to hear you received a 5* service from us.
5/5
GoogleOn very short notice, we came to Will who was quick to close us the flat we wanted to rent. He was professional, efficient, and helped us close a place in just four days. Now, we’re living in a perfect flat that met all our requirements. Thank you Will!
5/5
GoogleAnnie Thorp is a very professional and kind agent, she helped me find a very nice apartment this summer. I hope in the future my friend and/or me will be able to have another chance to reach out to Annie for her thoughtful assistance.
5/5
GoogleI had an excellent experience with Summer as my letting agent. From start to finish, she provided professional, efficient, and friendly service. She was always responsive, proactive, and willing to go the extra mile to ensure everything went smoothly. Her knowledge of the market and attention to detail made the entire process seamless. I highly recommend Summer to anyone looking for a reliable and trustworthy letting agent
5/5
GoogleTony has been amazing in helping me start my journey in renting out the apartment. He went over and beyond to support the process and guide me throughout. Even though all the interactions have been virtual (as i don't live in London). He was superb in making me feel comfortable, dealing with contractors when he didn't need to, and meticulously checking for details. Thank you, Tony,
4/5
GoogleTony and his team have been our letting agents for a long time and they have been excellent in getting tenants for our flats. The service is pretty seamless from beginning to end and they always find us tenants whereby we never have a vacant period between tenants. They are very proactive and communicate at every step along the process.
5/5
GooglePatrick from Hamptons Paddington assisted us in finding a one bedroom flat and after a year, since we needed a bigger flat, a perfect two bedroom flat where we currently live. Over the years, he has always been eager to help and we do really appreciate his professionalism. We can't thank Patrick enough for his support over the years!
5/5
GoogleI had a great experience with Summer Baker at Hamptons. Summer has been a great help throughout the process, very responsive and kept me informed. Summer has been available throughout, her positive attitude and supportive approach ensured everything went smoothly and I would have no hesitation with asking for her help again. Would highly recommend Summer to others!
5/5
GoogleI have been working with Hamptons for the past 3 years. Mr. Kiefer and his team has been assisting me in letting my portfolio of apartments. They have been professional, prompt and easy to communicate with. They have always succeeded in securing the right tenant at the right rent on the right time.
5/5
GoogleI worked with Daniel at Hamptons this summer after having moved to the UK. He was extremely helpful in explaining all the nuances with the leasing agreements, tax and utility expectations and generally helped me get very comfortable with the process after we had viewed the apartment. The process was seamless and I had a great experience!
5/5
GoogleI have had the pleasure of working with Tony Oconnell and the team at Hamptons Paddington for a number of years and always found them to be knowledgeable, trustworthy, professional and to provide an exceptionally high level of service. I would recommend them to any landlord wanting to let their property in W2 and W1.
5/5
GoogleWe had our encounter with Hamptons back in early September with a man called Patrick when we had not the greatest experience starting from paperwork needed to be sent every second and being lost amongst the agent's emails to not knowing anything about the house we rented as the agent did not come up with us either. What started as us wanting to go to the office and complain made us meet the best agent I have ever dealt with- Tony. We sat and told him our frustrations and then he helped us by sitting down, showing us all our options however many there were until we found our dream house and got us the best deal on it. Being anxious in nature, whenever I had a worry Tony helped us calm down and was available almost 24/7 even when I bothered him during the weekend. He made sure all of our specifications were met and took the best care of us whenever we went to the office. He tailored everything to how we wanted it and I couldn't recommend a better real estate agent other than Tony! Moving to a new country was very stressful and I have not had the home feeling up until the time I went to see the house he showed us our to be home. So, thank you Tony for making London feel more like home and making the rent and moving process stress free.
Thank you for leaving us a review Monami, customer service is very important to us and we are grateful to you for providing us with your feedback. Whilst naturally disappointing to hear your initial contact with us was not so positive, we are delighted to receive you feedback about Tony and in particular are extremely pleased to hear he was able to make London feel more like home, we hope you have settled in well. We have no doubt that should you require any further assistance, Tony and the team will be happy to help. Thank you again.
5/5
GoogleIn October 2025, we had a very short period of time to find a flat in London and were limited to viewing at the weekends due to not living in the area. We were so lucky to meet Annie Thorp at one of those early viewings. She guided us to the right areas to look and at very short notice managed to get the keys to view an apartment, in the perfect location, on the only day we were in the area. We signed up that day and couldn’t be happier with the property we’ve secured. Annie, you know your stuff and we’re brilliant, thank you so much.
5/5
GoogleMy wife and I have worked with Hamptons on two occasions both of which have achieved excellent results. This year, Summer Baker of Hamptons Paddington has efficiently found us a very good tenant. The “gap” between tenancies is only two days thanks to Summer’s efficient and professional services! Huge thanks to Summer!
3/5
GoogleMy partner and I have recently left a property managed by Sarita, where we were tenants for just over a year. Our general experience with Sarita was good. She was relatively easy to get in contact with, and responded to emails at most within 2 days of any requests on our part. Information regarding the flat that we were in need of was forwarded on to us in a reasonably prompt fashion, and Sarita was never rude or curt with us. However, we did experience a pest infestation while resident in the property. While this is a difficult situation for everyone, Sarita could have taken the initiative to drive a resolution more quickly. It took several communications from ourselves before the seriousness of the matter was understood, but in the end Sarita did manage pest control activities effectively without our continued input. It would have been nice to not have to argue so vehemently for them, though! Sarita also could have been more helpful when interacting with the building manager of the complex where our flat was situated - we had to take on or escalate various situations with the building as a whole that we would prefer our property manager to have followed up on and executed. Overall, given some of the trying circumstances we experienced in the flat, we were happy with Sarita’s performance, although there is some room for improvement.
Thank you for leaving us a review. We take customer service very seriously and are grateful to you for providing us with such detailed feedback. We are pleased to hear that you were happy with the service Sarita has provided but will of course ensure your feedback is passed onto the relevant team leader so that we can improve our services where appropriate. Thank you again, we wish you the best with future endeavours.
5/5
GoogleThe Property Manager for our portfolio of 27 flats, Sarita Sainsbury, has done such a fantastic and highly professional job for us over two years. Sarita is so proactive and resourceful and brilliant at occasionally needing to managing events before they escalate to "situations". Sarita really is an asset to the Property Management department as well as to Hamptons overall. Thank you for your attention to detail, ability to think situations through thoroughly and provide great results for us as Landlords but also and just as importantly for our tenants. Looking forward to continuing working with you. Thank you Sarita!
Thank you for taking the time to leave us a review. We take customer service very seriously and understand how important Property Management is in our customer's experience. We are absolutely delighted to hear that Sarita has had such a positive impact on your experience with us and agree, she is not only a fantastic asset to Property Management but also to Hamptons. We hope your successful relationship continues for many years to come, thank you again!
5/5
GoogleBig thank you to Elle Seaby for helping us manage a rather difficult situation with Shell, our electricity provider. They had made a mistake and wanted to charge us a considerable amount for a period where the appartment was vacant - completely unjustified. Elle managed the situation on our behalf and even took it up with with Ombudsman who have now contacted Shell to sort it out and even claimed compensation. Thank you Elle!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's London office has 263 reviews across 1 platform: 263 on Google.
Hamptons London is rated 4.9 out of 5 across all 263 reviews, and 4.9 out of 5 on Google from 263 reviews.
Hamptons London, Unit 43, 4 Merchant Square, London, W2 1AQ.
