Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI bought my house with Hamptons Blackheath. Kat was super helpful and thanks to her we got our dream house. Highly recommended
Anna · 16 April 2025
Agent replied · 24 October 2024
Hi Anna, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
★★★★★ 5/5
GoogleIf you're looking to sell a house in the Hither Green/Lewisham/Blackheath area, I would 100% recommend Hamptons Blackheath. Joe was absolutely brilliant from start to finish and helped everything run as smoothly as possible, giving good advice and helpful insight throughout.
The whole team worked really hard to get it all done with minimum fuss and we were very happy with both the sale price and the level of care throughout; communications were excellent and Joe was extremely responsive both via email and phone.
His solicitor recommendation was also a great success.
Thanks Joe, Camilla and Peter.
Nick · 16 April 2020
Agent replied · 19 June 2024
Thank you for taking the time to leave us such a lovely review Nick. We’re so pleased to hear you’ve been happy with our service, feedback like this really makes our day and it was a pleasure dealing with you.
Best wishes,
Joe, Camilla and Peter
★★★★★ 5/5
GoogleKellie was efficient, followed up on instructions and gave feed back. Very professional and pleasant to deal with.
Christina · 16 April 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave us a review Christina. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleHamptons team in Blackheath have been an exceptional team through the process of selling our house. Peter, Joe and Camilla have always been available, knowledgeable of the status of the sale and very helpful throughout the sale. Specially Peter has been very patient and prompt in communicating between our buyers and ourselves whenever there were concerns and delays.We will be happy to recommend their services to family and friends.
Teresa · 16 April 2020
Agent replied · 19 June 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team in Blackheath had such a positive impact on your experience with us. It is particularly wonderful to hear that Joe, Camilla and especially Peter, were patient and prompt, and drew on their knowledge and experience to assist you. We take great pride in our people and look forward to sharing this feedback with the team. Thank you again!
★★★★★ 5/5
GoogleAbsolutely fantastic service from start to finish. Claire Hewitt is one of the very best estate agents we've dealt with in 35 years of buying and selling. If we could 6/5, we would!
Rob · 16 April 2024
Agent replied · 19 June 2024
Hi Rob, we are delighted that you enlisted Hamptons Estate Agents Blackheath and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleFound my flat through Hamptons Blackheath.
Sam was very helpful and answered all my questions.
The process was very professional and quick. Moved in a week after viewing the flat.
Excellent service overall
Mohamed · 16 April 2024
Agent replied · 19 June 2024
Thank you for taking the time to leave us a review Mohamed. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleHamptons Blackheath stands out from other agencies we’ve dealt with, Sam as their agent in particular. He has been incredibly professional and prompt with responses and knew everything we asked about the property. He has exceptional communication skills and kept us up to date at every step in a friendly and approachable manner which put me at ease in what’s usually a stressful process in London.
The Blackheath branch offered a stress-free renting journey, ensuring a smooth process, and we couldn’t have asked for a better experience. We highly recommend the branch as they offer a range of some stunning properties!
We love our new home and look forward to working with Hamptons again in the future.
Kamila · 16 April 2024
Agent replied · 19 June 2024
Hi there Kamila, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
★★★★★ 5/5
GoogleClaire and the Hamptons Blackheath team provided exceptional service throughout the home-buying process. They were responsive, arranged multiple viewings, and ensured all outstanding issues were resolved before completion. Claire’s assistance continued even after our purchase concluded. I highly recommend this team for their professionalism and dedication, truly went above and beyond. Thanks again for the help.
Emmanuel · 16 April 2025
Agent replied · 24 October 2024
Thank you for your review Emmanuel. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 1/5
GoogleTook 6+ weeks to get deposit back.
Hamptons used every tactic to delay and justify inflated deductions, including last-minute “evidence” and exaggerated claims. I eventually accepted their offer just to move on, not because it was fair. Wouldn’t rent through them again. SE3 9BH
Antonio · 5 August 2025
Agent replied · 12 December 2025
Thank you for your feedback and we’re sorry if you’ve had a difficult experience. We’d like to know more about this so please email us at customercare@hamptons-int.com and we’ll happily look into this for you.
★★★★★ 4/5
GoogleWe recently bought a property in Westcombe Park which Claire Hewitt was marketing. The process was smooth and Claire was contactable throughout. I commend Claire on her service.
Laurence · 16 April 2024
Agent replied · 19 June 2024
Hi Laurence! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
★★★★★ 5/5
GoogleHamptons Blackheath have done a great job in the marketing and selling of my property in a short timeframe. The entire process was professionally managed and was made easy for me given that I was not living at the property at the time. I would recommend Hamptons and would use them again.
Jennifer · 16 April 2025
Agent replied · 25 August 2024
Thank you for your review Jennifer. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleWe had a great experience with Hamptons, Blackheath. Joe and Kat were very attentive at every stage of the selling process! We would definitely recommend!
Jemma · 16 April 2024
Agent replied · 19 June 2024
Thank you for taking the time to leave us a review Jemma. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleI had the pleasure of working with Sam in my search for a new apartment to rent. He was so professional, on top of things and was absolutely lovely to work with. He was so patient and respectful towards the older landlady who was renting out her flat; it's obvious that he is a quality person who is patient with others and represents his company so well! I would definitely recommend Sam and the Hamptons Estate Agents in Blackheath and would come back for help in finding a suitable apartment in the future- if need be. Thanks Sam!
Kimberly · 16 April 2022
★★★★★ 5/5
GoogleI have rented and sold my property via Hamptons Blackheath and no matter who I work with, I always find a team who are professional, personable and work very hard to do the very best for their client. I cannot fault in any way. Highly recommended.
Alex · 16 April 2025
Agent replied · 25 August 2024
Thank you for your review Alex. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleI both bought and sold through Hamptons this time and I have no hesitation in recommending them as one of the best agents in the village. Joe and Camilla were excellent throughout the process and progress chased whenever it was needed to keep things on track. A big thank you to both of them for all their efforts!
Pat · 16 April 2019
Agent replied · 19 June 2024
Thank you for your review. Customer service is very important to us and we are thrilled to hear that Joe and Camilla provided you with a 5* service. We take great pride in our people and look forward to sharing your review with them. Thank you again!
★★★★★ 5/5
GoogleSam was really helpful throughout the whole process which made things so much easier for us - would happily recommend!
Jessica · 16 April 2024
Agent replied · 19 June 2024
Hi Jessica, we are delighted that you enlisted Hamptons Estate Agents Blackheath and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleAlways been hesitant when it comes to big agencies and how they typically operate. However, Hamptons Blackheath more importantly Sam! Absolute legend has helped me with my move from start to finish and put up my constant texts at all hours of the day. Sam thank you, and thanks to the wider team for all you’ve done, you’ve been integral in making the boy extremely happy.
AT · 16 April 2024
Agent replied · 19 June 2024
Thank you for your review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 1/5
GoogleThree separate agents required me to put in detail what exactly I'm looking for and where and also my budget.
And all three agents completely disregarded all that and kept spamming me with properties miles away and thousands over budget.
Absymal service.
Wojciech · 16 April 2025
Agent replied · 16 April 2026
Hi Wojciech, we sincerely apologise that this is what you experienced. This is not the standard Hamptons Estate and Letting Agents Blackheath sets. Please could you send us an email to customercare@hamptons.co.uk, so we can get in contact with you. Thank you.
★★★★★ 1/5
GoogleTerrible customer service.
After the valuation and photography of my apartment was completed, I reflected on my interactions with Hamptons to date and had a bad gut feel. I'd be selling my property whilst being located quite far away, and wasn't impressed with the communication. This alongside what I felt was a low valuation (compared with other previous valuations) meant I decided to pull out of going with Hamptons. Fine and we could have parted ways easily there.
Instead when I explained my concerns, the "senior head of sales" sent an email which didn't apologise but instead defended all the actions being taken and went into detail about his personal problems. Fine and understandable, but sorry seems to be the hardest word...
After this I decided I wanted my keys back and to part ways pronto. I went into the office where this same man asked me what the issue was and when I started to talk he proceeded to talk over me telling me "What your problem is..." in a tone that I found to be aggressive. He then started talking about the valuation. I just wanted to cut the conversation there so asked, again, for my keys to which he scoffed and rolled his eyes. I can't help but think had I been a man, he probably wouldn't have tried to belittle me in an open office this way. Regardless, I wouldn't touch this company with a barge pole after my interactions with this rude man.
Rachel · 16 April 2023
Agent replied · 19 June 2024
Hi Rachel. We are extremely sorry to hear about this. Please would you send an email to OmariQ@hamptons.co.uk with your contact details and we will do our best to make it up to you.
★★★★★ 5/5
GoogleEveryone at Hamptons have been very helpful and efficient from beginning to end. Kat in particular who had dealt with the whole process has been excellent to work with. I can thoroughly recommend Hamptons.
Andrew · 16 April 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave us a review Andrew. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleWhat a wonderful experience I had with Hamptons Blackheath and especially with the incredible Kat. She has gone above and beyond and exceeded all my expectations, she found the perfect property for me and made sure the process run smoothly from beginning to the end. She will hold a special place in my heart forever.
Ornella · 16 April 2024
Agent replied · 19 June 2024
Thank you for taking the time to leave us a review Ornella. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleWe received a great service from Hamptons Blackheath.
Everything was explained in a clear and confident manner. The sale process was quick and smooth.
Big thank you to Camilla, Joe and Peter who were simply brilliant. We highly recommand their services.
Mohamed · 16 April 2020
Agent replied · 19 June 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team in Blackheath had such a positive impact on your experience with us. It is particularly wonderful to hear that Joe, Camilla and Peter ensured a quick and seamless process for you. We take great pride in our people and look forward to sharing this feedback with the team. Thank you again!
★★★★★ 1/5
GoogleVery pushy when we put an offer on a flat initially. The agent lied and told me we would receive the security deposit back if we decided to pull out (naive of me I know, but was still deceptive behaviour to push the transaction through from them).
Will · 16 April 2024
Agent replied · 19 June 2024
Hi Will, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send your contact details to Customercare@hamptons.co.uk and we will happily help rectify this matter.
★★★★★ 5/5
GoogleWe recently approached Hamptons (Joe and Tanya) for Sales and Lettings advice. Well researched and accurate opinions with excellent customer service and a strong detailed knowledge of the local market. Ultimately we appointed Tanya and the Hamptons Lettings Team to find a tenant for our property and requested Hamptons to provide us with their Management Service, too. Success! Always highly efficient, courteous and professional, it has been a fantastic experience working with the Hamptons Team. Thanks very much for all your assistance, advice and support along the way.
Neal · 16 April 2020
Agent replied · 19 June 2024
Thank you so much for your kind words and detailed review Neal, it was our absolute pleasure to be of assistance and we are pleased to have found such great new tenants for you.
Thank you so much again,
Tanya, Joe and the Blackheath team
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