Trusted Agent profile · London

Hamptons London reviews

4.9

★★★★★ Excellent

156 reviews across 1 platform

12 Red Post Hill, London, SE21 7BX

Hamptons's office in London, at 12 Red Post Hill, is rated 4.9 out of 5 across 156 reviews on 1 platform, including 156 Google reviews rated 4.9.

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4.9 / 5

156

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Great experience with Hamptons Dulwich, the team was professional and supportive throughout. A special thanks to Callum for his help and persistence in getting everything closed smoothly.

Ayse · 27 October 2025

Agent replied · 26 December 2025

Thank you for choosing Hamptons Dulwich! Our team takes pride in providing professional and supportive service to our customers. We're thrilled to hear that Callum went above and beyond to ensure a smooth closing for you. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We sold our house in Dulwich through Hamptons; excellent service across the board from all their team. Particular thanks to Callum, James and Mel for their many kindnesses and excellent communication along the way. We're not planning to move again soon (maybe ever) but would definitely recommend them to anyone in the area. Thank you all so much!

ANGUS · 11 October 2024

Agent replied · 21 June 2024

Thank you for your review Angus. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

My brother and I recently sold our late mother's flat through Hamptons in Dulwich, and were very pleased with whole team's professional, friendly and efficient approach, helping us at every stage with information and advice. Particular thanks to Mel and James for guiding us through the process so smoothly. Definitely recommend.

Marianne · 11 October 2024

Agent replied · 21 June 2024

Hi Marianne, we are delighted that you enlisted Hamptons Estate and Letting Agents Dulwich and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!

5/5

Google

We had a brilliant experience with Hamptons Dulwich - big thanks to Mel, James, Callum and the team - they were a pleasure to work with - offering us great advice at every stage, were very responsive and guided us through the process of selling out house seamlessly. Couldn’t fault them!

Claudia · 11 October 2024

Agent replied · 24 August 2024

Thank you for your review Claudia. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

Mel, Callum, James and team are all great to deal with. Highly recommend!

D · 19 December 2025

Agent replied · 26 December 2025

Thank you for the kind words! We are thrilled to know that you had a positive experience with our team. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Excellent professional service from Callum at Hamptons. Very knowledgeable and efficient. Callum took time to explain the procedures and stages of the sale throughout the process. Also, James and Mel were supportive and helpful, it was clear that there is a good team ethic in place. I would highly recommend.

Ayten · 11 October 2024

Agent replied · 21 June 2024

Thank you for taking the time to leave us a review Ayten. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

Emma and Diana and the rest of the team at Hamptons were incredibly helpful and efficient at getting us moved into our new rented home. Moving whilst renting can be a very difficult process and they made sure things ran smoothly and passed through as quickly as possible. Their communication was clear and they were happy to help us with any questions we had. Thank you!

Lily · 11 October 2025

Agent replied · 23 January 2025

Thank you for taking the time to leave us a review Lily. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

Our contact at Hamptons Dulwich , Emma, was excellent . She was consistently very helpful and highly efficient both in the initial stages of our viewing and making a decision , all the way through negotiation, documentation, and finalising details. We couldn’t have had a better experience .

Julie · 16 March 2026

Agent replied · 16 April 2026

Thank you for sharing your positive experience with Emma at Hamptons Dulwich! We are excited to hear that she provided excellent and efficient service throughout the entire process. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Thanks to Emma and Diana for renting my property so quickly and promptly and for giving me loads of advice and taking the stress out of getting everything sorted out and for getting me my new tenant I would highly recommend thanks again MJR

Mattie · 11 October 2024

Agent replied · 11 October 2026

Thank you for your wonderful review. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!

5/5

Google

Emma was so helpful and so speedy in turning around a letting in a couple of weeks. Very impressed!

Simon · 17 August 2025

Agent replied · 26 December 2025

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Thanks to Emma and Diana for renting my property so quickly and promptly and for giving me loads of advice and taking the stress out of getting everything sorted out and for getting me my new tenant I would highly recommend thanks again MJR

Gamer · 13 September 2024

Agent replied · 21 June 2024

Thank you for your wonderful review. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!

5/5

Google

Hamptons in Dulwich Village is an absolutely outstanding agency. Mel and Callum have been extraordinarily hardworking and energetic on our behalf but also very friendly and hugely supportive. Whenever we’ve turned to them for advice, it has been prompt and wise.

William · 11 October 2024

Agent replied · 21 June 2024

Thank you for your review William. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

Emma has been fantastic. Attentive, honest and so helpful. It was a pleasure to work with her, the process was smooth and we were kept updated throughout. She also went over and above to help me work out my options, when I had to change my move out plans on short notice. Very grateful for this.

Ted · 26 May 2025

5/5

Google

I had a great experience with Hamptons Dulwich when I rented out my last house. The entire process was smooth from start to finish. The team were professional and responsive, and always happy to answer any questions I had. They made everything really straightforward, from arranging viewings to signing the tenancy agreement and moving in.

Sercan · 11 October 2025

Agent replied · 16 April 2026

Thank you for sharing your positive experience with us! We're thrilled that the rental process was smooth and our team provided excellent service. We appreciate your trust in us and look forward to assisting you in the future. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I was delighted to complete on a property through Hamptons at the start of the year - the service from the team was top notch. I primarily dealt with Callum who was always responsive and helpful, but pretty much had repeat viewings with the whole team and they were all very accommodating! The process went as smoothly as you could hope for when buying in an interesting market and I can't speak highly enough of this Hamptons office. I have dealt with other offices before too and have always been pleased with Hamptons as a brand.

Tim · 23 June 2019

Agent replied · 21 June 2024

Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that the team and particularly Callum had such a positive impact on your experience with us. It is wonderful to hear the whole team were productive throughout and that you have experienced this level of service from some of our other offices too. Thank you again, we look forward to sharing your feedback.

5/5

Google

Great experience with Emma and the team helping out to sort out our new rented property!

Tilda · 30 May 2025

Agent replied · 16 April 2026

Thank you for the positive review! Our team at (Company Name) is dedicated to providing exceptional service, and we're so glad to hear you had a great experience with us. Kind regards, Lucy, Hamptons Customer Care.

5/5

Google

From our initial meeting with Melissa White, Lettings Consultant, through to our moving date and settling into our new home, we have found her service to be nothing short of exceptional. With a strong emphasis on customer satisfaction, she demonstrated key valuable listening skills, patience and solution-based options to ensure our rental process was seamless and that the landlord and us were kept fully informed throughout the process with any developments and, or delays. It goes without saying, that no stone was left unturned with Melissa, with her professional and friendly demeanour she allowed us to feel very much at ease. If you are looking for a reliable and trustworthy Letting’s Consultant in the Dulwich and surrounding areas, Melissa should be your go to person for advice and support. “Best in class for sure”. As for the landlords to the property we are occupying, they have also been remarkable throughout the process, extremely attentive and available to answer all our queries no matter how big or small and our journey with the Hampton’s office/aftercare service in organising checks, providing details for the property, etc has also been phenomenal, an all round fantastic experience.

Nicola · 11 October 2024

Agent replied · 21 June 2024

Thank you for your review Nicola. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

We are deeply upset when our rental flat was damaged by a tenant. These things happen, but even worse was that the tenant tried to avoid responsibility and refused to reimburse us. The team from Hamptons at Dulwich we’re fully supportive throughout, helped reassure us that we were within our rights to request fair recompense and steered us through the Tenancy Deposit Scheme. We explained the situation to the TDS and they swiftly found in our favour and we were reimbursed from the deposit. It was very stressful, but the support and guidance of Hamptons was wonderful throughout. These things happen, it’s a great feeling when others help you sort them out. Thank you to all the staff at Dulwich.

Mike · 11 October 2024

Agent replied · 21 June 2024

Thank you for your review Mike. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

Working with Emma, Diana & the whole Dulwich team was great - super efficient, friendly & helpful. They helped us negotiate terms with our new landlord to make sure the agreement worked perfectly for us and Emma even kindly took us to a viewing on her day off so we could see it first which led to us landing our dream flat !

Daphne · 19 April 2025

Agent replied · 16 April 2026

Thank you for the glowing review! We take pride in providing efficient, friendly, and helpful service to our clients. We are thrilled that we were able to help you secure your dream flat and look forward to continuing to work with you in the future. #dreamteam #customerfirst. Kind regards, Lucy, Hamptons Customer Care.

5/5

Google

Great service from Mel and team who supported us in a recent house sale. Good admin systems in place and there is always someone covering the sales process.

Jon · 11 October 2024

Agent replied · 24 August 2024

Thank you for your review Jon. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

We recently bought a flat through Hamptons. Jessica Harris was our agent and she was very helpful. She was easy to contact, communicated clearly and highly motivated which was exactly what we needed as first time buyers. Mel was also incredibly helpful when showing us around. Jessica and Hamptons responded quickly to emails to ensure that any issues were dealt with promptly. We had a smooth purchase and were very happy with the service

Tom · 23 June 2019

Agent replied · 21 June 2024

Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team had such a positive impact on your experience with us. It is particularly great to hear that as first time buyers you were offered the right amount of support and advice. We take great pride in our people and look forward to sharing your review with Jessica and Mel. Thank you again!

5/5

Google

Exceptional service from start to finish from Diana and Emma in the lettings department. We have been letting various properties through Hamptons over the last 15 years and they have never failed to deliver outstanding service and very high quality tenants. Five stars not enough!!!!

David · 11 October 2025

Agent replied · 22 November 2024

Thank you for your review David. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

We recently purchased a house through Hamptons Dulwich and Callum and Mel were very helpful throughout the process. Buying a new house is often a stressful experience but they did their best to make it as straightforward as possible. Having dealt with many estate agents in the past I would say Hamptons are by far the most professional and courteous and we would certainly consider using them when the time comes to sell.

Jack · 23 June 2019

Agent replied · 21 June 2024

Thank you for leaving us a review. We take customer service very seriously and are thrilled to hear you had such a positive experience with the team in Dulwich. It is wonderful to hear that throughout the process Callum and Mel kept you well informed and provided you a 5* service, we look forward to sharing your review with the team! Thank you again, we are delighted to hear you would use our services in the future.

5/5

Google

Melissa and team were extremely responsive friendly. Our move was international which they were able to accommodate with ease, arranging online viewings etc. Would highly recommend!

George · 11 October 2024

Agent replied · 21 June 2024

Thank you for your review George. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

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