Trusted Agent profile · London
★★★★★
1,572 reviews across 2 platforms
Aldermary House, 15 Queen Street, London, EC4N 1TX
Part of Hamptons, see every office.
Hamptons's office in London, at Aldermary House, is rated 4.3 out of 5 across 1,572 reviews on two platforms, including 182 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you, Hamptons
I really appreciate the way Hamptons deal with any problems I have at my home. Things are always dealt with in a timely manner & communication is great at every stage. Patryk, my Property Manager, has been very professional & friendly in his approach.
5/5
TrustpilotAttentive to details on the property
Current property manager is great and very attentive - not just to correspondence and concerns, but visiting the property and taking the time to look at areas which might need updating. Overall am very happy with our current interactions
5/5
GoogleVery effective to deal with moving in staff. We found the place then moving in in one week!
Thank you for your wonderful review Christine. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
1/5
GoogleConstant junk mail from this Hamptons branch by letter, despite phone calls asking to be stopped - avoid
Hi Max, We apologise for any inconvenience caused. Please send us an e-mail on Customercare@hamptons.co.uk for us to investigate this matter and assist you accordingly.
5/5
TrustpilotExcellent Service
We have recently moved into a property that was rented and managed by Hamptons in Sunningdale. Julian has worked incredibly hard to solve end of tenancy issues for us. He has been a pleasure to deal with, always answers our queries immediately and updates us on a regular basis. The service we have received has been exceptional and we would definitely recommend working with Julian.
5/5
TrustpilotSelen Hurbas
Selen Hurbas is a great property manager, she is very supportive and responsive.
1/5
GoogleThey took nearly three months to find a tenant and when they did it turned into an absolute disaster. Within a month my neighbours told me that they believed my apartment was being sub let as there were constantly people coming in and out of my property and my kitchen door had been unscrewed and left in the communal hall way. I notified the Hamptons and they then told me that they had the tenants word that he was not subletting. I asked them to go round and check up as the tenant's behaviour was really suspicious as he was really hard to get hold of. They never did. Finally, a month later I was notified by the property manager from the flat below that my flat was indeed being sub-let on Air BnB and that one of the bathrooms was flooding their property. I also found my own flat being sub let on the Air BnB website for up to 14 people a night when it is a three bedroom flat. It was being used for hen dos and stag dos and for all night parties. One review said that it was in a terrible condition from the last client. The tenant that the Hamptons had found for me had also re done my whole flat and taken out lots of the antique furniture I have there - it looked like a brothel with silk sheets and pillows. The Hamptons had not even bothered to look on the Air BnB website to check on my property despite their hefty management fees. I had to pay a lawyer to help me evict the tenant and to get my deposit back . The whole experience was really traumatic as it is a much loved family property. The agents at the Hamptons never once apologised and acted very evasively. I was in shock. As you can imagine I do not recommend them at all.
5/5
TrustpilotCrisis Resolved Quickly
While we have had some trouble with Hampton's in the past, we are giving 5 stars purely due to our new property manager Alex who resolved a blocked drain outside our flat (causing flooding) as quick as possible. He really want the extra mile calling several different companies to find someone who could help us immediately and was polite and friendly despite our relentless messaging about the issue. Thanks, Alex!
5/5
TrustpilotRecommended
Hamptons has been my property management company in the past 20 more years. I found its services good and reliable. My Property Manager Monika and Lettings Manager George are both excellent, very professional and helpful with good advice and follow up.
1/5
TrustpilotAvoid Hamptons if you want your deposit back
Been waiting for over a month to get back my deposit, after renting a property serviced by Hamptons for over 3 years. Very disappointed with the service, avoid !EDIT: another month has passed and I still haven't gotten my deposit. Poor customer service!
Thank you for leaving us a review. We can see you have raised this matter with our property management department and customer care team who have responsed accordingly. We trust they have been able to provide further clarity regarding your deposit and reassure you of our best intentions. Thank you again.
4/5
TrustpilotJennifer Powell (Senior Property…
Jennifer Powell (Senior Property Manager) from Hamptons has been a pleasure to work with. Courtous, timely, and informative replies helped us navigate what is a very difficult and competitive rental market.
5/5
TrustpilotHamptons offer tenants great service
Hamptons is our current rental providers. The team were great from our initial search for a property. Our selection and move into our current rental property they manage was smooth, easy and all requests/questions/concerns are always answered very quickly.
5/5
GoogleWe recently bought an apartment with Hamptons, and can't speak highly enough of Alex R and Leon S at Hampton's. They were exceptionally helpful at every stage of the process. From the first phone call, they always went the extra mile, were very efficient, unfailingly professional and extremely understanding. We hope to work with them in the future. After hearing so many horror stories people have been through when buying, our experience was quite the opposite. Thank you very much Alex and Leon for the outstanding job!
5/5
GoogleSimple: If you live overseas you are crazy if you do not use Hamptons. I recently sold through Hamptons in the City of London. I sold my apartment from Australia and had expected it to be a nightmare to do from this distance. However it was smooth and professionally done with Alex, Kyle and Leon being invaluable throughout the process.The depth and breadth of their knowledge and experience in this market was incredible. The communication and service could not have been better if they were located around the corner from me. Sourcing new people to view the apartment never stopped. If you live overseas don't take the risk and don't give yourself the stress - just use them. They even did far more than they were responsible for (because I was overseas and unable to get keys and other things arranged). Nothing was a problem, they just made it happen. During my many years in London I have dealt with a variety of agents. The incompetence I have experienced on a number of purchases, sales and rentals would take pages to describe. Like many people I never find the time to review anything online but I have done so because I cannot recommend using Hamptons highly enough.
5/5
TrustpilotWe are more than happy with Hamptons…
We are more than happy with Hamptons especially Rebecca!She responds quickly proactive very pleasant and more than helpful!Very happy
5/5
TrustpilotExcellent service
The team at Hampton International is excellent and I have been with them for almost 10!years. I would definitely recommend.
5/5
GoogleWe bought our flat through Benjamin Howe at the City office. We viewed it on the first available day purely by chance because we were booked to see another flat and Benjamin recommended that we also view this one. He had already shown us several other properties on previous occasions and we valued his advice. We put in an offer immediately which was just as well because all of the nine flats in this building conversion sold very quickly on a rising market. We had to wait a long time for this flat to pass through the land registry but are now very happy that we bought it. After the sale Benjamin gave us lots of useful advice on, for example, buying the freehold which we have now done. We would certainly buy through this office again. All of the staff there were friendly and helpful.
5/5
GoogleHaving done the usual thing and spoken to three different agents, we chose Hamptons because they seemed the most interested in selling our house and said they would market it to a wider group of potential buyers. We weren't disappointed. They drummed up a lot of interest, we had dozens of viewings and received a number of offers. Eventually we sold at over the asking price - and considerably more than we'd hoped for when we started. Throughout they were friendly, efficient and helpful - and (perhaps more surprisingly) very patient and un-pushy - as our purchase dragged on a bit. I would definitely use them again.
5/5
GoogleMy wife and I were very pleased with the service provided by Hamptons City office, and especially by Alex Rusling from that office, for the sale of our flat. We chose Hamptons partly because they said that they had details of potential purchasers on their files. Sure enough, we had several viewings immediately after the flat was placed on the market, two of which resulted in offers at or above the asking price. The process between acceptance of offer and completion of the sale took longer than we had expected, but we are sure it would have taken much longer if Alex had not monitored progress closely and chivvied the lawyers when necessary. We were also grateful to him for keeping us informed about progress since we were abroad during most of this period.
5/5
GoogleI write to acknowledge completion of this sale and to express my appreciation of the service I have received from Hamptons city office. It has been an arduous and lengthy business. I was fortunate to have the personal attention of Alex Rusling, who has dealt with the ups and downs of the transaction and of his client with indefatigable optimism and efficiency. I have particularly appreciated his regular updates and prompt responses to my concerns. The fact that Hamptons found me a buyer who was able and willing to rent this flat to me until my purchase is completed has been providential. I would not hesitate to recommend Hamptons to anyone embarking on what strikes me as being a far more complex process these days than it used to be, and I would emphasize that Alex's role in the successful execution of the deal has been exemplary.
5/5
TrustpilotDaniel Johnson at Hamptons contacted a…
Daniel Johnson at Hamptons contacted a company to investigate a problem with the washing machine at one of our rented properties. They made their assessment and Daniel advised us to let the repair company carry out repairs to the machine rather than replace it. This was a much cheaper and environmentally sound option.We are very pleased with the outcome.
5/5
TrustpilotJoe has been fantastic throughout our…
Great experience with Hamptons. Joe Sanders has been fantastic throughout our tenancy. He is prompt and organized. Pleasure to deal with.
5/5
TrustpilotDan in Muswell Hill was a fantastic…
Dan in Muswell Hill was a fantastic agent and I can't recommend him enough! Professional, transparent and overall just a great person to work with.
1/5
Trustpilotcost me at least 3 days for booking a…
cost me at least 3 days for booking a house viewing, when I texted the agent, they never respond unless you make the call. finally, the agent told me that landlord already accepted someone's offer, great!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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Tell us what you need and we'll put you in touch. Hamptons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
