Hamptons London reviews

★★★★★ 5/5

Trustpilot

Juan Elkington

Juan Elkington, based at the Maidenhead office has been an excellent Property Manager: professional, approachable, and highly responsive. He communicates clearly, deals with issues promptly, and makes everything as straightforward as possible. A pleasure to work with and a real asset to the team."

G · 5 October 2026

★★★★★ 5/5

Trustpilot

Hamptons have been the letting and…

Hamptons have been the letting and managing agent for our studio flat in Kensington for 17 years, they have always been very focused, helpful and attentive. They have overseen the change over of tenants smoothly and swiftly, as well as any re-decorating and building works. I cannot rate the service too highly especially the staff who are currently managing the flat for us at the moment.

Frances · 7 May 2026

★★★★★ 5/5

Trustpilot

Property management

Hamptons have been acting for our let properties for several decades. They have always proved to be efficient, professional and competent. We are very comfortable in leaving our properties in their capable hands. Constance has been dealing with the day-to-day management and she is a delight to deal with. Thank you to both Constance and Hamptons.

Peter · 18 March 2026

★★★★★ 5/5

Trustpilot

Very pleased

We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.

Andreina · 3 September 2026

★★★★★ 5/5

Trustpilot

Hamptons - Excellent Tenant Experience

Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.

Michael · 26 June 2026

★★★★★ 5/5

Trustpilot

Apartment 5 West Wing SL4 3TD Windsor

We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.

Mustafa · 2 June 2026

★★★★★ 5/5

Google

I have used Hamptons on a number of occasions over the last few years to find me flats in the central London area. Georgia Bullock has been the representative who has looked after me. She has provided what I can only describe as a brilliant service, taking the time and trouble to find accommodation that is ideally suited to my need. Her assistance has been invaluable. The service she has provided has been has been consistently excellent.

George · 12 May 2024

★★★★★ 5/5

Google

I had a really good experience renting my flat out with Hamptons earlier this year, Jimmy Raizada was great with communication, organisation and generally knew his stuff. His team were all very respectful of our space while we were still living there, while still working hard to get it rented out. They found us tenants who have been great too. Thank you!!

Justine · 14 December 2024

★★★★★ 5/5

Google

Have had a really great experience with Hamptons! Charlie has been nothing short of exceptional, always very receptive to our requests and has been amazing in communicating with the landlord promptly and efficiently. Highly recommend!

Reet · 16 October 2025

★★★★★ 5/5

Google

I’ve been very impressed with Hampton’s throughout the entire lettings and move in process. Antony was my contact, and he was quick and communicative for viewings and the offer. After move in, he and his team have very quickly addressed any concerns. I can wholeheartedly recommend them to anyone looking to rent a flat in London :-)

Jamie · 28 January 2025

★★★★★ 5/5

Trustpilot

Very efficient

Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost. Particular mention to Mandy and Patryk who are superb

Anna · 30 September 2026

★★★★★ 5/5

Trustpilot

A Positive Experience as a Tenant

For many years I continue to have a positive experience with Hamptons. My property manager (Danish Ashraf) has always been responsive, professional, and helpful, particularly when recently dealing with a leak and arranging the replacement of a boiler and shower. Communication has been excellent throughout, and I would happily recommend their property management services.

Emel · 1 June 2026

★★★★★ 5/5

Google

We've had a great experience with Hamptons when looking for a new flat to rent. Anthony was friendly and responded promptly to our messages. The negotiation was smooth and the terms were reasonable. The pre-move-in paperwork was also completed swiftly. Would 100% recommend Hamptons if you're looking to rent!

Luca · 16 April 2025

★★★★★ 5/5

Trustpilot

Brilliant Service Throughout

We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.

Dodd · 17 April 2026

★★★★★ 1/5

Trustpilot

Hamptons Letting Agents APALLING

Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.

Laurie · 3 July 2023

★★★★★ 5/5

Trustpilot

Excellent Property Manager.

David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.

Mr · 22 March 2026

★★★★★ 5/5

Trustpilot

Dena is a great Property Manager

Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.

Zai · 20 March 2026

★★★★★ 1/5

Google

I'm not one to write reviews on the internet but working with Hamptons has caused me so much frustration I felt compelled to share. Everything went well during the beginning of our tenancy, until it came to the time to renew the contract or move out. We chased for 6 weeks as originally it was our intention to stay. Eventually, the "Renewals Consultant" came back to us and told us the Landlord wanted at least £750 more for rent (50% increase). Mind you this is a 1 bed flat. Naturally, we decided to move out. The final 2 months were miserable with the Landlord asking for access for "inspections" into the property every week. At one point, there were 3 men and myself in the flat, naturally I was made to feel very ambushed and uncomfortable. I complained to the agency, that the flat was starting to feel like the arrivals gate a Heathrow Airport. Not only that, but we were sent the same "checking out" documents by 5 or 6 different members of the team. Clearly, we were not welcome anymore. Finally when our tenancy ended we moved out and cleaned the apartment to a professional standard. We exchanged at least 15 e-mails with the "Lettings Manager" for our deposit to be returned. Nothing. 5 weeks went by and I was forced to seek legal advice. We then let Hamptons know we would be raising a dispute with TDS and reporting them to Letting Standards. Suddenly, our "undisputed funds" were released. We cut our losses with the rest of the disputed funds, which were so silly, but we will spare a thought for those Landlords scraping by. I could go on about the incompetent, lackluster, pointless e-mails and conversations I have had to have with the team at Hampton's, but mostly it was just the absolute un-sympathetic treatment and the way in which as tenants, no one had our interests in mind. Given our terrible experience with that specific landlord, we decided to buy, so that we could escape the useless team at Hampton's and money-hungry landlords.

Victoria · 12 June 2023

★★★★★ 5/5

Google

Federica has been extremely helpful in finding my flat and has been lovely to deal with.

Mariana · 16 January 2026

★★★★★ 5/5

Trustpilot

Quality of Service

Hamptons manage two properties on my behalf and have done for many years .. I have never considered changing primarily because of the personal service I receive. . Nicola and Charlotte and previously Jacqui in the Beaconsfield Office have been excellent . Harjeet does an outstanding job taking care of the properties on my behalf. Very much appreciated

Client · 9 October 2026

★★★★★ 5/5

Google

Have just finished the letting process through Hamptons. All in all, I could say that the experience was nothing but positive on my end. Everything was done in a professional manner and could otherwise be a convoluted process was super …

Can · 16 April 2025

★★★★★ 4/5

Trustpilot

Mya is a great property manager

Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!

Wong · 8 April 2026

★★★★★ 1/5

Trustpilot

Its messed up!

They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!

T · 28 February 2023

★★★★★ 5/5

Google

Charlie Fleetwood has been wonderful in sorting all problems

Stanley · 16 February 2026