Trusted Agent profile · London
★★★★★
213 reviews across 2 platforms
55 & 57 Nine Elms Lane, London, SW11 7DS
Greystar's office in London, at 55 & 57 Nine Elms Lane, is rated 1.5 out of 5 across 213 reviews on two platforms, including 14 Google reviews rated 5.0.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotAn unauthorized withdrawal
An unauthorized withdrawal was made to my bank account during the month of September. I have already paid my September's rent earlier and the earlier payment was recorded on my payment record. The bank and the office stated nothing can be done. My bank changed their mind and honored my stop payment on the unauthorized withdrawal. Dalian Monterey Village charged me an $100 NSF FEE.
1/5
TrustpilotDo NOT move here
Do NOT move here. TERRIBLE communication, they dont answer the phone you have to go into the office for EVERYTHING The club house is All smoke and mirrors, the clubhouse music is loud you can not concentrate and they will Not turn it down, the computer room DON'T BE FOOLED is just monitors no computers attached, the stair wells smell like dog urine, the management is VERY rude Ingrid, Alexas and Tamera. the leasing agents can't even put in your rent payments, if you complain about repairs that DON'T get done they will retaliate, everything goes to management which impossible to deal with if they don't like you the will stop accepting your rent even violate housing laws and kick you out. These staff in my opinion races.if you are not Latino don't move here you will suffer and pay for it is very sad to see how they treat human beings.
1/5
TrustpilotDO NOT DEAL ON THIS COMPANY
I rarely leave reviews, but I feel compelled to share my experience with the Adagio apartment complex and the management company, Graystar. Unfortunately, I can't even give them a one-star rating. Their services and promises are unbelievable.
1/5
TrustpilotOH~GOD!I wouldn't even leave a single…
OH~GOD!I wouldn't even leave a single star. It's unbelievable that such a terrible apartment company yet it's an industry giant.
1/5
TrustpilotWhere to begin?
This review is for Greystar property management, a multi-state company.I live at Deer Run Apartments in Brown Deer, WI, and I have been a resident for over 18 years. Since Greystar took over several years ago the quality of life and resident services has steadily trended downhill. Here are a few areas of concern:1.) Ensuring competence of fire alarm system installers? How about nearly having my door broken down by the Fire Dept. when the alarm origin was actually from a different unit.2.) Snow removal? Unless they want to shovel their own driveways, residents may be stranded for days after a winter storm. Previous management was much more prompt.3.) Paying a monthly fee for fitness center maintenance, yet not ensuring that broken equipment is either promptly repaired or replaced.4.) Summer of 2023 - the swimming pool was out of commission for nearly the entire summer. Another lacking amenity that's part of what I'm paying $1320/month for a single bedroom apartment for.5.) Failing to support onsite maintenance departments with adequate resources and personnel. Deer Run currently has ONE maintenance man (a very competent one) to take care of 232+ units.These are some, but definitely not all, areas of concern. Just the ones that have affected me personally.
1/5
TrustpilotGreystar wont even respond
My experience with Greystar, specifically the River North property management team, has been nothing short of deplorable, dishonest, and predatory. If I could give zero stars, I would.
1/5
TrustpilotThieves.
They will charge you crazy high deposits and will not return them in the timeframe required by state law. We are 3 months out waiting on a $2,000 deposit for the Cottages of Boone in Boone, NC. This company does not care about the "little people". AVOID THE COTTAGES OF BOONE. They know that people have no other choice than to rent these unsafe/unhealthy apartments because the housing is so sparce and hard to find in this crazy college town. They will never be forced to "be better". Their corporate numbers lead only to voicemail so they never have to admit anything to you personally. Good luck if you are forced to rent with them.
1/5
TrustpilotCEO supports Crime by his Employees
This building is Section 8 housing and is riddled with crime, elderly people beaten up in the elevators, lawsuits, crime perpetrated by the leasing office employees (and releatives that reside there- Shel’s friends) and the Concierge desk that harasses residents. Cars spray painted, residents physically attacked all the time, employees stealing from storage units (and then NDA agreements to hide it all)...the reviews are all employees. The CEO of Greystar is well aware and looks the other way…what a great guy.
1/5
TrustpilotAbsolutely awful management and they…
Absolutely awful management and they price gouge and overcharge for everything!! Lots of hidden fees. Extremely overpriced apartments.
5/5
GoogleA perfect stay with friends Will definitely come again Would recommend an upgrade to feather pillows
Hi Michelle, Thank you so much for leaving us this lovely review! We would love to see you again, let us know when you're planning a trip to London and we'd love to host you! Thanks for the point about feather pillows, we will see if it is possible to have this option available on request as our guests have different preferences! Wishing you all the best, the team at Bob W
1/5
TrustpilotStay far away!
I wish this company could improve their management. In the past, I moved into an apartment, and before my lease was up, some properties switched to Greystar. It’s been my experience that things tend to go downhill when they take over. They often bring in their own staff who, in my experience, have not been as attentive because a lease is a contract! Not much you can do to break it without penalties.I’ve learned from firsthand experience that if it’s Greystar, I avoid renting there. Regardless of how great the exterior and interior may appear, it’s not worth it to me.
1/5
TrustpilotMy apartment is owned by Greystar…
My apartment is owned by Greystar Properties, and the building management office is run by them.
1/5
TrustpilotI have written a review of Avidor…
I have written a review of Avidor Graystar in Omaha. I want to add one more comment. Avidor offers special rates and incentives to get people to rent. People need to ask..just how much will their rent go up at the end of the first year. That's when they make up those incentives.....nothing is given to you by Avidor Graystar. NOTHING
1/5
TrustpilotGreystar will haunt you even years later
The apartment we lived in was very comfortable with beautiful surroundings. I really did enjoy living there. However, I will never rent from a Greystar owned apartment again. Two years after moving out they sent us a bill for $85. They have not replied to any of our attempts to contact them via email or phone regarding what this statement balance is for. It is the exact amount we received back as a security deposit refund over two years ago so something seems off. Even if it is just a clerical error and we do infact owe $85 that's fine. The part that has really ruined Greystar for me is their utter lack of customer service. The least they could do is call us back and explain the charges. If someone from Greystar is reading this please sit Kyle Hale down for job counseling. He never responded to any of our attempts to contact him regarding our case.
1/5
TrustpilotRun away from the greystar communities (park at canyon ridge)
I just got done dealing with a company called park at canyon ridge their manager Leslie illegally removed my renter's insurance and then tried to charge me for it and they locked me out of my portal for the all online accesses and I cannot access my lease and she claims that she is allowed to make any changes she wants to my account without my knowledge. And she claims that they don't have to do any work orders until I move I asked them if I could speak to their higher-ups or the people that run the greystar community she said you could call whoever you want they'll just rerout you back to me so I said okay I will see you in court and she said good luck I'll see you there so now I'm going to have to go to court with park at canyon ridge because they like to do illegal things anyone that is looking for an apartment please stay clear at Park at canyon ridge in Aurora. I also took a video of the whole altercation
1/5
TrustpilotRENTERS BEWARE!!!!!
RENTERS BEWARE!!!!!RUN AWAY AS FAST AS YOU CAN! The Arbolada apartments a Greystar community~The management and staff are liars! Take a realtor with you who knows the business. They have NO customer service skills at all and they are very disrespectful.If the hairs on the back of your neck stand up and you get a creepy feeling something is not right 10 out of 10 time you are right TRUST YOUR GUT FEELING and RUN AS FAST AS YOU CAN AWAY FROM THE Arbolada apartments and DO NOT LOOK BACK! If the lie about their leasing contract what else are the lying about? DO NOT take the chance to find out after you have signed a lease and are stuck in a shady contract. Take your money elsewhere San Antonio has other great communities that are truthful and hold true to their customer service commitments. RENTERS BEWARE!!!! DO NOT RENT FROM THE Arbolado apartments a Greystar community!
2/5
TrustpilotCare taking is not good…
Love our apartment and maintenance staff is very good. However the building and grounds are not kept clean. Our last building (not Greystar) he staff walked the building and gounds almost daily. Here months go by with the same trash and no one seems to notice. I admit we have a very young and un caring tenet population but that is no reason for management to ignore.
2/5
TrustpilotSigned "EXAMPLE" Lease, moved in, & STILL No Online Lease Signing
I've had my apartment for a week and half (signed lease/received keys), moved in this past Monday, and I still have NOT signed my online lease. The airhead people in the apartment office keep saying "try now" or "IT people are working on it"- nothing has been resolved I signed some paper lease with giant stamps on each page of something along the lines of "EXAMPLE"- I would assume my this isn't even a valid lease. Aside from not being able to sign on lease properly, the property where I live is ok. Apartments themselves are well sized but the stairwells are disgusting. Toilet paper strew everywhere, egg shells, dog poop around the property, very rude maintenance guy, and office staff that don't know how to communicate. (I had to contact them asking for an update about the lease a week-7 days- after I signed the printed EXAMPLE pages.) I wouldn't recommend renting anything from this company.
1/5
TrustpilotGreystar scams out college students
Greystar scams out college students! They respond to leasing inquiries within hours, but NEVER get back to you when you ask for a refund!Firstly, their leasing strategy is bit sketchy! They require you to pay one month rent even BEFORE sending you ANY AGREEMENT OR LEASE TERMS!Also, they deliberately made the payment process very smooth (credit card, etc.) but the refund extremely cumbersome (checks). They had never told me so before I paid! If that was the case, I wouldn't have paid so quickly.As a college student with little experience, I unsuspectedly paid the $2,005, because they promised full refund if I was not happy with the lease term. However, I have NEVER heard back from them after I asked for refund.Property: The M Seattle, WAPayment #156 619 8436Payment made on Jun 24Please REFUND in FULL ASAP via my ORIGINAL METHOD OF PAYMENT!
1/5
TrustpilotAlvista Trailside Apartments - Greystar Corp
Alvista Trailside Apartments, Englewood, CO - owned by Greystar I would not give even 1 star but this website does not give that optionWorst place to live EVER! I will only review my current problem at this time, I have been there a year! WHAT A NIGHTMARE! DO NOT MOVE THERE!My current problem, smoke/fire alarm keeps malfunctioning! They never fix anything! But this one is a dangerous one to ignore! The after hours emergency # is a joke, it just keeps ringing and ringing and then hangs up! Scary! The fire dept. should go out to that property and inspect!!!
5/5
GoogleCozy and lovely apartment, fabulous service definitely will stay here again
Hello Shoog Mu, Thank you so much for taking the time to leave us this great review! We are very pleased to hear you had an amazing stay with us and that our wonderful team looked after you during your stay! We look forward to hosting you again when you are next in London, and in the meantime, please do check out our other beautiful properties across Europe! Best, The team at Bob W.
1/5
TrustpilotDo Not Recommend
I have never lived in a Greystar community, and yet I now have a collections notice for a $150 application fee that was already refunded to me in 2021.
1/5
TrustpilotIssues I dealt with as a tenant at Avana at Happy Valley
Issues I dealt with as a tenant at Avana at Happy Valley (owned by Greystar)1. No helpful response to cockroaches which required I personally deal with them using Diatomaceous Earth2. Multiple fires including one used to conceal a homicide3. Lack of timely trash pickup even though there's a Valet trash fee4. Multiple squatters and people using/distributing meth and opiates on site, absolutely no response or safety regards from the company 5. And finally multiple fees upon move out even though the unit was spotless and I had fulfilled the 13 month lease. Never rent from these people if you pride safety, price or housing quality. I only rented there desperate for shelter.
1/5
TrustpilotIf i could give it lower i would
If i could give it lower i would. Staff is awful from top to bottom. The rats at the dumpster (which there are plenty) would likely be more competent than the people I’ve had to deal with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
