Greystar London reviews

★★★★★ 5/5

Google

We booked a studio on the first floor, and upon arrival, Serena, an Italian woman, was waiting for us and gave us the keys. Her service was excellent and she was always responsive. The location is fantastic, close to Harrods, and very safe, God willing. I will definitely return, God willing, if I come to London.

Magadeer · 16 April 2025

★★★★★ 1/5

Trustpilot

My experience with a Greystar-managed…

My experience with a Greystar-managed property has been consistently disappointing, and I believe it reflects larger issues within the company’s management approach. I’m currently a resident at a Greystar property in Hammond, Louisiana, and what I’ve experienced goes beyond one location, it shows problems with communication, responsiveness, and follow-through that seem to stem from corporate procedures, not just onsite staff.

Rhett · 9 December 2025

★★★★★ 1/5

Trustpilot

Horrible company that builds walls…

Horrible company that builds walls against paying contractors that they do not disclose up front. Avoid them like the plague.

David · 29 September 2026

★★★★★ 5/5

Google

Everything was great, special thanks to Serena for being kind and helpful. Definitely will stay here again. Highly recommended 👍🏽 …

Shahad · 29 June 2024

★★★★★ 1/5

Trustpilot

So many problems…

The management of the Shorewood Apartments on Mercer Island, Wa is exactly the reason that property management should be on a local level and not global. I rented an apartment in 1981 and loved it. The apartments were charming and the property managers were in the office and very helpful.

Kristin · 17 February 2026

★★★★★ 1/5

Trustpilot

This company is trying to extort me for…

This company is trying to extort me for moving out of my apartment weeks before my lease ended and gave them 8 months written notice. They stoop so low they try calling my 84 year-old mother who hasn't been on the lease for years, and they know it.

Steve · 3 March 2026

★★★★★ 5/5

Google

Bob W Gulaid House has a really nice atmosphere being in the heart of Knightsbridge. I found the apartment really clean and cosy during my stay. The lift access was very luxurious too. The staff were always helpful in making sure I had everything I needed from the easy check-in process to my departure. Would definitely come back here again.Trip typeVacationTravel groupCoupleRooms: 5Service: 5Location: 5Hotel highlightsLuxury, Great view, Romantic, Quiet, Kid-friendly, Great value, High-tech

Z · 26 February 2024

★★★★★ 1/5

Trustpilot

BEWARE OF GREYSTAR

Everything is about cost. The garage door has been broken for over a month and Graystar decided to stop paying security. Shortly after that, a couple was held up at GUNPOINT in the garage.I have hired dozens of property management companies like Greystar to manage apartment buildings.Greystar’s draconian policies and passive aggressive upper management, permeates your entire experience.

ROBERT · 30 November 2023

★★★★★ 1/5

Trustpilot

Warning: Scamming Business Practices, Rude Customer Service, and Poor Communication

I want to share my incredibly frustrating experience with Greystar Management, which involved unfair and illegal practices. When we had to break our lease early, they initially tried to charge us a break lease fee of double the rent, even though this was not part of our lease agreement and they were able to immediately re-rent the unit. We questioned this charge, but instead of addressing our concerns, they ignored us for weeks.

HH · 14 May 2025

★★★★★ 5/5

Google

I WOULD HIGHLY RECOMMEND RENTING WITH BOB W. THEY ARE VERY AFFORDABLE FOR A 5 STAR ACCOMMODATION. THE PROPERTY WE STAYED AT WAS IN A PERFECT LOCATION AND A FIRST CLASS BEAUTIFUL HOUSE WITH EVERYTHING YOU NEEDED. THE CUSTOMER SERVICE WAS A1

Andy · 16 April 2025

★★★★★ 5/5

Google

Lovely and cosy apartment with many designer shops in walking distance! Roger and I absolutely loved every bit of our stay! The apartment was cleaned and the bed was extremely comfy! Communication and responses with the staff were quick and smooth! We will back!Trip typeVacationTravel groupCoupleRooms: 5Service: 5Location: 5Nearby activitiesHarrods is 2 minutes walking. Good connection with Piccadilly line to Heathrow Airport!Hotel highlightsRomantic

Serena_ · 26 April 2024

★★★★★ 4/5

Trustpilot

Comfortable living with professional management

I was impressed by the quality of the apartment and how well everything is maintained. Greystar’s property management team were responsive and professional whenever I had a query. It genuinely feels like they care about providing a good living experience.

Liana · 15 February 2026

★★★★★ 1/5

Trustpilot

NEVER rent from greystar

we had an absolutely HORRIBLE experience with greystar. i'd leave zero stars if i could. we received a bill for $1400 in fraudulent move out charges, and greystar could not provide photo evidence or receipts to match the "damage". in the process of disputing our bill, they sent us a new bill and added a $163 cleaning fee. it felt like they were trying to squeeze as much money from us as possible. the greystar representative, teresa, was extremely slow to respond to emails, and upon calling her, she was incredibly rude, angry, and unprofessional from the moment she answered the phone. this is the worst customer experience i've ever had and i will NEVER rent from a greystar property again. if you are considering renting at nine15, i would highly recommend looking elsewhere. there are thousands of reviews online from other tenants who have been scammed by greystar - listen to them

Sara · 7 December 2024

★★★★★ 1/5

Trustpilot

I've been a disabled tenant at Alexan…

I've been a disabled tenant at Alexan NoHo West for almost 10 months, and this has been one of the most exhausting experiences of my life. I have a spinal cord injury, neurological symptoms, fatigue and anxiety, and I rely on a service dog.

Andrew · 28 December 2025

★★★★★ 1/5

Trustpilot

Rude, pushy, manipulative and dishonest

I've unfortunately been a tenant of Greystar Property Management for many years. In over four years of residency, the only positive spot is the superb on-site maintenance staff.I'm a severely disabled veteran, and due to the incompetence and mismanagement and probable collusion of My ODVA Fiduciary and Greystar, I've had the dubious and unwanted privilege and notoriety of rent and utilities paid late, late fees, utilitydisconnects, and actual eviction notices.I know of no one who could in good faith and conscience recommend this leasing company.

Larry · 10 November 2024

★★★★★ 5/5

Trustpilot

Very friendly and welcoming to everyone…

Very friendly and welcoming to everyone who comes into the office.

Asia · 2 September 2026

★★★★★ 5/5

Google

Bob W Gulaid House has a really nice atmosphere being in the heart of Knightsbridge. I found the apartment really clean and cosy during my stay. The lift access was very luxurious too. The staff were always helpful in making sure I had everything I needed from the easy check-in process to my departure. Would definitely come back here again.

Zak · 16 April 2024

★★★★★ 1/5

Trustpilot

After promised payment never arrived

After promised payment never arrived, lies upon lies it is now effecting my family’s health including my heart and their well being. Including two young children stressed and no money for groceries.Blocking us from moving in to Arborlada causing money loss, cancelling movers, missing work, to collecting all monies from us even though we were not approved. All monies promised back to us a month ago.Suddenly refund could not go to back to method we used that a manager would call us which she did and stated she would call the next day if she missed us. Called back same day while working no answer and was never called back. We then are emailed stating check would be expedited sent October 8th told this a couple of times I’m sorry a month is not expedited and the staff knew that was our only money to get moved into a new place.Last weekend we get an spammy unsolicited email saying it’s an Arborlada refund? No warning to what this is so we deleted it as we were told a check was mailed. We then call the company on email and told yes it was a refund and legit. We open the email they sent to find a refund for $300 and not what they took out of my bank account totaling $500. We desperately need that money but did not accept it as it’s incorrect.Since holding our money we were forced myself being disabled and have a heart condition, my wife has a broken leg and ankle we moved us our self because our money we paid was never expedited or given back. All the stress they put on our family I already thought was enough but because of direct involvement in holding our money we now are dealing with more pain and both suffering because of it. My doctor is recommending surgery again because something I lifted during the move has caused more damage, same with my wife possible repair because of the strenuous work she was also forced to do with no refund.Never in our life have we been put through something like this with no regard to our feelings, our suffering or well being.

Wedan · 18 October 2024

★★★★★ 1/5

Trustpilot

Moving into a new apartment

Moving into a new apartment? Ask if it’s Greystar first. Trash property. Trash staff. Trash rules.

Ryan · 18 July 2026

★★★★★ 1/5

Trustpilot

I could give this community less than a…

I could give this community less than a one I would - looking to get out of the west and you’re looking to go somewhere nice in the south this community is not where you wanna be.Horrible horrible horrible - absolutely no level of customer service of any kind. God Forbid the community finds out they might want to take vengeance against for filing this complaint. Talk about being afraid for your rights and your legal well-being & every morning you wake up and Cars are on milk crates

N/A · 10 October 2024

★★★★★ 1/5

Trustpilot

Poor training of Personnel - Abuse of power!!!

Greystar, Inc. apartment management teams are untrained in civil rights of residents, appropriate and professional communication skills, management staff awareness/knowledge of the situations and problems in the complexes they manage, consequences when their Property Managers have screaming tirades against senior residents in front of other residents and staff, etc...

Kay · 17 August 2025

★★★★★ 5/5

Google

Awesome accommodation in a great location supported by a very responsive and pro-active service assistance team. Highly recommended for anyone looking for the best in London Knightsbridge.

Jaoued · 16 April 2025

★★★★★ 1/5

Trustpilot

I was at Leander Junction apartments and it was turned over to Greystar management

I was at Leander Junction apartments on Ronald Reagan. After numerous management company changes I left when my lease was up. They did not provide me with 60 day renewal notice. I reminded them of this so they said they would not pursue, but I needed to be out by March 14, 2022. Now in 2024 they have a collection agency trying to collect unpaid fictitious charges. Electric ( I had PEC) and that is who I paid. Now they say I owe for trash, pest control and other charges from 2021. I demanded they send me a print out of each and every rental invoice and my payment to the complex. They have failed to do so. I got a call from Genesis collections. I sent them a dispute email along with their list of fictitious and fraudulent charges I was disputing. If, I did not pay these charges ( they were included in my monthly invoice) I would have been advised of it and evicted. They refuse to send me all of this documentation.

Mar · 8 April 2024

★★★★★ 1/5

Trustpilot

Smoke infested crap hole of a building…

Smoke infested crap hole of a building with management who never answers concerns or complaints. Was forced to break the lease because I have a lung condition and the fact no one would do anything about he excessive cigarette smoking in the building. Gave them 60 days notice - while I lived with friends because I could not live there - and only two months AFTER I moved did they decide (without a conversation or notification) that they wanted another 2 months of rent. THEY BREACHED THE LEASE, not me. I signed a lease for a smoke free building and it was like living inside an ashtray. I have taken them to court, I have the NYS Attorney General investigating them. If you lived there, you should the same - it's easy to open a case online.

Dana · 23 March 2024