Glenthorne Properties Ltd reviews

★★★★★ 5/5

Google

I had been a tenant of Glenthorne Properties for 3 years and they were absolutely lovely people to work with. Lesley and Mark were all always kind, reachable and very transparent with all their communication. Any issues with the property they were quick to have their management team on site to deal with it the next day. All certificates (Gas, Energy and Fire Safety) were always kept updated. Highly recommend, living in one of their properties they represent.

Mercedes · 6 April 2025

★★★★★ 5/5

Google

I had a very postive experience as a tenant with Glenthorne Properties in Putney. Lesley and Slawomir were extremely efficient and always easy to communicate with, making the whole process smooth and stress-free. Highly recommend their services!

Isha · 4 May 2025

★★★★★ 5/5

Google

It is great to know that my property is managed by the highly efficient and reliable team at Glenthorne Properties. They really know their stuff and are on top of all the legal, financial and practical details. The communication is excellent, their systems work and they are responsive to concerns and queries. The tenant selection process is based on finding a good fit for the landlord, the tenant and the property, this approach really takes the stress out of letting out a property. I feel very lucky to have found Glenthorne Properties and highly recommend their property management services.

Janet · 7 June 2025

★★★★★ 5/5

Google

Best experience I have ever had with an agency in London, few weeks ago I contacted Glenthorne properties for a viewing of a flat, Lesley was very prompt, polite and helpful, she even took me for the viewing on a Saturday, the house was exactly as I saw on the picture that I gave her my offer right away and she was very easy to communicate with, the process went so smooth and fast, and got me an answer in a very short time. The flat was so clean when I move in, Lesley did exactly what she promised us on the signings of the contract, I can’t be more happy with such a professionalism! I would highly recommend her! SabrinaPositiveResponsiveness, Quality, Professionalism, Value

Sab · 16 June 2022

★★★★★ 1/5

Google

Exhibited severe lack of professionalism during my tenancy. Multiple staff members were so rude to me over the phone while I was renting with this agency. I had to make a formal complaint within a month of renting with them. In my complaint I insisted that they no longer call me and have all correspondence via email only. I strongly urge the director of this company to invest in some training for his staff. (I’m not surprised they are claiming to not have a record of this, even though I have an email thread with Stephen about it all👍🏽 typical behaviour, refusing to take any responsibility for their actions)

Hania · 27 March 2025

★★★★★ 5/5

Google

My wife and I moved to London and had a horrible experience with an agency in our first year, we then found the perfect property and coincidentally the perfect letting agency! Glenthorne (especially Lesley) were nothing but friendly, professional and so supportive in the process of letting the flat, any issues we encountered along the way and when we had to leave the flat. I cannot thank the entire team at Glenthorne, and specifically Lesley, enough. If we ever decide to move back, it will be our first stop.PositiveResponsiveness, Quality, Professionalism, Value

Karim · 27 August 2021

★★★★★ 5/5

Google

Very great experience letting from Glenthorne Properties. Lesley and the team were very helpful throughout the process and were more than happy to assist me with any questions and queries I had. Never had any issues with communication and assistance, and as a new resident to London and the UK, this is all I could ask for!

Aaron · 16 June 2023

★★★★★ 5/5

Google

I lived in a property managed by Glenthorne properties for 4 years. I never had such a great experience. From the first contact with Lesley (senior Negociator) to every member of the property management team. I must say they often surprised me; going beyond my expectations in term of reactivity. When something wasn’t working it’s been replaced within a week. And if it wasn’t replaced an engineer was sent within 24h to provide with a temporary solution awaiting for a replacement/full repair. I moved out to a house in a location unfortunately not managed by Glenthorne properties, and could taste the difference. I was then looking for a new flat and contacted Lesley who understood exactly what I was looking for and find the property I needed. Lesley made one more time everything so easy for me and I can’t say thank you enough. It is all stress-free and I know that if anything goes wrong I will be dealing with a team who genuinely cares, and this is priceless and make my life so much easier. Well done to all the team and thank you again.

Rémy · 17 June 2019

★★★★★ 1/5

Google

Glenthorne Properties are quite possibly one of the worst estate agents in London. Senior Negotiator Lesley Hancock is a brutish woman, who unless emailed, has a horrible habit of developing amnesia every time a phone call is made to her - although with a average reply rate of 2/10 emails, quite frankly you're doing well if you can get hold of her at all. She says what you want to hear in order to 'seal a deal,' and then will furiously backpedal, not letting anyone get a word in edgeways, to make you think that you're the one at fault. As students we were constantly patronised by her, with quarterly inspections sometimes given with less then 24 hours notice which is illegal, which often took the form of feeling like we were being called in to the headmasters study for a telling off.

Stephen · 17 June 2018

★★★★★ 5/5

Google

My partner and I recently rented through Glenthorne and found them to be professional and efficient throughout the whole process. Steven and Colin made us feel very welcome in the office while giving us plenty of time to read and ask questions about the contracts. Lesley and Jack have also always been contactable over the phone to help and offer useful advice, (particularly when they found out we were having problems with our previous private landlord). Positive attitudes and friendly faces helped turn a stressful time into a bit of a breeze! Overall, lovely people who have found us a wonderful flat and been a joy to deal with. We would definitely recommend!

Cole · 17 June 2017

★★★★★ 5/5

Google

Glenthorne were highly professional and helpful throughout our 18 month tenancy in SW London. Our main contact throughout was Lesley Hancock - Senior Lettings Negotiator, we can't thank Lesley enough for going above and beyond to make us feel welcome as well as answering all of our questions and accommodating our needs. I would certainly recommend Glenthorne as a lettings agency and would not hesitate to use them again in the future. Many thanks - Lizzie and the girls at 82A

Lizzie · 17 June 2017

★★★★★ 5/5

Google

I have been living in a flat managed by Glenthorne for more than 2 years: they are prompt, friendly and professional. I have personally dealt with Lesley, who is always available and ready to help, answering the questions and concerns you have. The property I live in is high quality and the landlords are possibly the most helpful people I met, which shows that Glenthorne selects their clients. Overall very satisfied and would recommend.

Jamila · 17 June 2017

★★★★★ 5/5

Google

Glenthorne Properties and especially Lesley been wonderful from the viewing to the signature of the documents. Always picking the phone calls, taking care of us, feeling considerations for us, tenants, couldn't be happier. I highly recommend their services.

Lionel · 20 August 2023

★★★★★ 5/5

Google

Amazing and super efficient experience with Glenthorne Properties and with Lesley in particular. I have a beautiful ragdoll kitten with me and she has been super helpful and understanding. Whenever I had an issue, they managed to fix it and help me in no time. Really really recommended. Thank you guys and thank you Lesley, for everything!

Chiara · 16 June 2020

★★★★★ 5/5

Google

First ever review. I really must take my hat off, if I wore one, to Lesley for being such a star and walking me through the renting process. She always responded to inquiry and gave me the much needed confidence to this renting shenanigans. Also a special mention to Colin for explaining my tenancy agreement.

Karen · 17 June 2019

★★★★★ 1/5

Google

Well, I write this Review because My Rent Offer Request wasn't handed properly and professionally. I enquired the property at 122 Holland Road. I did mention to Lesley that I have a small dog. She said it's all good and booked me onto the Viewing on a Saturday at 1:30pm. When I got there, there were a couple waiting oitside for Viewing. The Couple viewed the property. I went to grab a coffee and came back. There was another couple and another girl viewed the property at the same time and they came out. Then I and my Partner went in. She was a bit rushing with the shkwing of the property. When I left I saw another couple waiting for Viewing. It's very uncomfortable to see 10s of people at the same time for Viewing. It's very unprofessional. I anyway sent my Offer and Lesley emailed she sent the Offer to the Landlord on Monday. On Tuesday, I waited until late afternoon and I didn't hear anything from Lesley. I had to call her. She attended the call and she didn't recognise me. When I told my name, she said she will call back. I didn't get a call for the next 2 hours. My Partner called her from his Number and he asked for an update. She told my Partner that she gave a call back to me earlier, which I never received, nor any voicemails. Anyway, she then told my Partner that the Offer hasn't been accepted. There was no proper reason given either, as I didn't request for any additional requirements. Please please please, be professional and even if the Offer is not accepted, please do let your Clients aware of the Result. You made us chase you for the whole day and you did not have the Courtesy to send an email with the Response/Result of the Offer Request.NegativeResponsiveness, Professionalism, Value

Raz · 16 June 2021

★★★★★ 5/5

Google

I’m very grateful to Slawomir, Ken, and Lesley for their prompt help! My home had a plumbing issue, and they managed to fix it on the same day. Their efficiency and professionalism were truly impressive. Highly recommend their service!

Chunyu · 19 March 2025

★★★★★ 5/5

Google

We have been a tenant with Glenthorne Properties over 2 years now. They have always been reliable, responsive and professional. They respect us as tenants, understand that the rented property is our home and make sure that we are comfortable. They also communicate any issues and act solution oriented. I can only imagine they must be the same with landlords if not better. We appreciate the friendly team. Can't recommend them enough.

Poyzan · 16 June 2023

★★★★★ 5/5

Google

I lived in Putney 3.5 years with Glenthorne managing the property I was in and it’s the best experience I’ve had with a letting agent in 10+ years of renting in the Uk. Our landlord was also great and responded quickly to any issues, which the team at Glenthorne then acted to resolve immediately. When we moved out they went out of their way to help us out when we had some issues with furniture removal and key drops etc. which made a huge difference at a v stressful time. Such a rarity in the letting agent world!

Giulia · 16 June 2022

★★★★★ 5/5

Google

My Boss has been a Client as a Landlord for over 10 years .Glenthorne are a fabulous company . Sharp on regulations and do everything by the letter . Highly recommend them to both Tenants and landlords .PositiveProfessionalism

Penny · 16 June 2021

★★★★★ 5/5

Google

Glenthorne helped me find a one-bedroom flat in London (zone 2). Was very pleased with the overall service - they managed to move me in four days after seeing the place and were helpful with moving out too - special thanks to Lesley :)

Chiara · 17 June 2019

★★★★★ 1/5

Google

Very rude agents, made booking a viewing impossible and was astonished by their manners on the phone. They require a call for confirmation following enquiries through web platforms, in contrast to other agencies. Hopefully, that was my first and last call to them.

John · 20 October 2024

★★★★★ 5/5

Google

Have been amazing in helping me find my place, Lesley was lovely. Whilst in the property Charlene is always around to support and help as much as she can, get agency and reccomend to everyone looking to move.

Ruby · 16 June 2020

★★★★★ 1/5

Google

They are scammers. They have rented me a house with an infestation of mice and they do not want to take over the problem.They take a long time to respond and do not provide solutions to problems. The entire building at 122 holland road is crawling with rats and mice. it's really disgusting to live there. Do not believe them, do not rent with this agency. I've been in the flat for two weeks and it's hell.NegativeResponsiveness, Quality, Professionalism, Value

Yasmin · 16 June 2021