5/5
TrustpilotKeep up the good work!
The staff are helpful, efficient, and professional. Keep up the good work! Many thanks.
Trusted Agent profile · London
GetGround London reviews
★★★★★
342 reviews across 2 platforms
1 Lyric Square, London, W6 0NB
GetGround's office in London, at 1 Lyric Square, is rated 4.5 out of 5 across 342 reviews on two platforms, including 89 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExceptional
A great business. I will definitely be using GetGround with all my BTLs going forward.
5/5
TrustpilotGood good clear
Rating only, no written review.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
3/5
TrustpilotNot fast enough to respond and still…
Not fast enough to respond and still has some outstanding enquires not yet replied.
5/5
Trustpilotsmooth
smooth, efficient and professional
5/5
TrustpilotEasy to setup
Easy to setup, clear instructions, and user friendly.
5/5
TrustpilotVery helpful team whom go out of way to…
Very helpful team whom go out of way to help support landlords
4/5
GoogleRating only, no written review.
5/5
TrustpilotVery good service and knowledgeable…
Very good service and knowledgeable about buy to let investments
5/5
TrustpilotCost effective and trustworthy way to…
Cost effective and trustworthy way to manage my property online
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
TrustpilotGreat and convenience service loaded…
Great and convenience service loaded with efficiency. Thx
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you for leaving your feedback!
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you for leaving your feedback!
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you for leaving your feedback!
3/5
TrustpilotI honestly would give this company zero…
EDIT - 02/12/25
5/5
TrustpilotGood service
Good service, solved the problems efficiency
1/5
TrustpilotAMATEURS - AVOID AT ALL COSTS
AVOID AT ALL COSTS
Agent replied · 24 December 2025
We’re really sorry to hear about your experience, and we understand how frustrating delays and uncertainty can be during a property purchase. To clarify, your reservation fee is held by the developer/agent, not GetGround, and they have confirmed in these circumstances and in accordance with the reservation contract, the fee is non-refundable. Even so, we recognise how disappointing this outcome is, and we apologise that the process hasn’t been as smooth or timely as expected. We take your feedback seriously and thank you for it. We have reviewed the communication issues you’ve raised to ensure we support our customers better throughout their purchase journey. We’ve reached out personally to offer support and discuss the situation in more detail, and we remain available if you’d like to speak with us at any time. Our team is here to help with any next steps or clarity you might need.
5/5
TrustpilotSatisfactory
5/5
TrustpilotGreat assistance from Bianca!
Rating only, no written review.
5/5
TrustpilotHelpful support to any question I ask
Rating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about GetGround London
How many reviews does GetGround London have?
GetGround's London office has 342 reviews across two platforms: 89 on Google, 253 on Trustpilot.
What is GetGround London's rating?
GetGround London is rated 4.5 out of 5 across all 342 reviews, and 4.2 out of 5 on Google from 89 reviews.
Where is GetGround's London office?
GetGround London, 1 Lyric Square, London, W6 0NB.
