Galloways reviews

★★★★★ 5/5

Google

Having used Galloways both as a letting agent and to sell a property I can’t recommend them highly enough. The staff we have dealt with over a number of years have always gone above and beyond to make things happen. I always had confidence they were acting in my best interest. On the sales side Steve made it his personal mission to find the right buyer for a difficult to sell property. I wouldn’t hesitate to use them again if I needed to.

Linzi · 17 June 2018

★★★★★ 5/5

Google

Thanks to Galloways and especially Kevin for making my move so easy - great service.

Ellie · 12 May 2025

★★★★★ 2/5

Google

Wow, reading these reviews makes me wonder if this is the same company I'm dealing with. Daren was extremely nice when we first met him (so the two stars are for him) but unfortunately he's been off for a few weeks and it's almost as if no one there knows or even care about the business that we were doing with him. AND that woman that answers the phone, her attitude sucks. It's a shame really, I've had experiences with 3 other letting agencies in the South Norwood area and this is by far the worst. If the process wasn't halfway done and we hadn't already paid them all that money for referencing and holding property and what not then I would've just cancelled the entire thing.

Kelz · 17 June 2017

★★★★★ 5/5

Google

I have been doing a one week work experience in Galloways Estate Agent, first of all I want to tell thank you so much to Steve, Liza and Shasha for all the patient and help they offered me this week. I have learn a lot from them, every single doubt I had , they always had an answer for it and that was helping a lot as I always have something to ask haha :) Galloways it is a really good company and I wish all the best to them. :D

Juliana · 17 June 2017

★★★★★ 5/5

Google

Sasha and Steve were totally excellent throughout the process of selling our flat and buying a new house. Steve’s valuation thankfully wasn’t aggressive and he didn’t try to pump the market like the other agents I met (which I cannot stand). Immediately I felt I could trust Steve and the team. Sasha managed our sale and she was really helpful, friendly and professional throughout. Sasha offered great advice and diffused my tensions when things got stressful as they invariably do when buying and selling. They always had time to chat and I could pop by whenever to discuss things. They gave suggestions on the best way to present information to the buyers so that everyone was a winner, we had several purchases fall through over six months and the final couple of weeks was completely bonkers and so it was brilliant having Sasha to guide us through so calmly and nicely. A very human experience and I would highly recommend Galloways to anyone. Thanks so much, we are thrilled with our new home so it was all worthwhile!

Emma · 17 June 2017

★★★★★ 5/5

Google

Where do i start - the whole experience of using Galloways has been fantastic from start to finish! As soon as we met Steve and Sasha we knew they were a very rare breed - estate agents who are honest and will be totally upfront with you. You do not feel you are "just a number" which is very refreshing. They have years of experience in the industry and are lovely people to deal with. There is no hard sell - just honesty, integrity and professionalism. Their valuation of our property was totally spot on - unlike some of the high street names who totally over-inflate prices to win the business then tell you 3 months later the "market has dipped" and you have to reduce your price. They are local experts which puts them streets ahead (excuse the pun) of the competition! This local knowledge meant that not only did they price the property accurately, they got viewings quickly and of the right caliber. They also worked extremely hard to get us the best price and we were delighted with the end result - even a few weeks after Brexit they got us viewings and a reasonably quick sale at the price we wanted!! You really get the feeling they are totally with you every step of the way and want make the whole process as smooth as possible. We had a number of serious legal issues during our sale and purchase and this was handled wonderfully by the team at Galloways with them going above and beyond to make everything happen. They even recommended a fantastic solicitors who, coupled with Galloways made a formidable team! In contrast to the online estate agent and solicitors used by our seller they were light years ahead. Although slightly cheaper than Galloways they were absolutely awful! i did not get a phone call in 7 weeks from the sellers estate agent and had to do all their work for them - Gallows on the other hand called me constantly with updates and were always available - filling me with confidence that everything was going to happen. I cannot speak more highly of them and would wholeheartedly recommend them to anyone who wants to sell their property in the area. Thank you so much guys - thanks to you we now have the dream home we wanted!

Richard · 17 June 2017

★★★★★ 5/5

Google

Galloways were fantastic from the start. Steve was brilliant; straight forward and on the nose with getting our house on the market in the right way and at the right price. Sasha found us excellent buyers and and helped us through the process from beginning to end. Steve also gave us great advise when it came to buying another house and dealing with other estate agents - even though we were not buying a house through Galloways. We received the most honest, reliable and trustworthy information and help from all the team at Galloways. We would definitely recommend using them to sell your house.

Damaris · 17 June 2017

★★★★★ 5/5

Google

I cannot fault my experience with Galloways. Selling my home was a new experience for me. Right from the start, I knew I could trust the company as they knew their stuff and did not give me an inflated estimate for my property. The staff there worked diligently to ensure I got a buyer as quickly as possible and supported me throughout. Unfortunately that sale fell through at the last minute but Galloways got my property re-listed and got another buyer in no time. I would like to thank Sasha and most especially Steve for all the time and attention given to me during this process. I would definitely recommend Galloways and would happily use them again. Many many thanks from me.

Ayo · 17 June 2016

★★★★★ 5/5

Google

We recently sold our property through Galloways (having had a bad experience elsewhere that led to a failed sale) and were incredibly impressed with their services. They were quick and clear with communications, worked with solicitors to progress the sale quickly and every member of the team we dealt with were professional. Would recommend to anyone looking to sell in West Norwood.

Francesca · 16 April 2025

★★★★★ 5/5

Google

I had a really positive experience buying a house from Galloways with Kevin - really professional and quick to deal with all the way through!

Nick · 16 March 2026

★★★★★ 5/5

Google

We purchased our first home through Galloways, we specifically dealt with Harry Lewis. Harry was extremely helpful throughout the whole process, from viewing and making offer all the way through to completion. They are well versed in the local area and were a pleasure to deal with in what is an otherwise stressful process.PositiveResponsiveness, Quality, Professionalism

Youssef · 16 June 2022

★★★★★ 5/5

Facebook

Amazing service, we found our new home through Steve, Jon and the team. Always available when we had to organise surveys or visits to the property, always got the feeling of dealing with honest people and really passionate about what they do. Responsive and willing to give their opinions and advice. Definitely recommend to use these guys if you are interested in the area they cover!

Chiara · 5 July 2019

★★★★★ 5/5

Facebook

Wonderful service - we bought and sold our property through Galloways and they were a fantastic team! Sarah has been incredible, even managing the sale through lockdown and dealing with all issues in an efficient, professional and friendly manner. We've had bad experiences with more corporate London estate agents in the past so recommend going smaller and local with this exceptional team.

Chris · 28 July 2020

★★★★★ 5/5

Google

We have just completed on our first home in Thornton Heath and Galloways and in particular Harry where there to help us through the whole process with friendly advice and flexibility in terms of arranging viewings etc. On behalf of my girlfriend and I we'd like to say a big thank you to everyone @ Galloways. We would definetly recommend and use again.

Joseph · 17 June 2019

★★★★★ 5/5

Google

I had a really great experience with this estate agents. David Rodrigues was supportive, friendly, punctual and very professional throughout the entire process and I could not recommend him highly enough

Ashley · 11 December 2023

★★★★★ 5/5

Google

We cannot express how grateful we are to Jon and the rest of the team at Galloways for their expertise and proficiency in what was our first experience of selling. It was a full circle moment, as Jon sold us our first home and was as lovely …

A · 16 April 2025

★★★★★ 5/5

Facebook

We recently completed a purchase through Galloways and were very impressed by them, and particularly Sarah. It wasn't the most straightforward transaction, but Sarah's communication and knowledge made sure we were able to get it all completed with minimal stress (despite the pandemic!) We'll certainly be contacting Galloways when it comes to a future move.

Jonny · 5 January 2021

★★★★★ 5/5

Google

I have been looking to rent a flat in South East London. I registered with Galloways because I knew they were a local independent agent with good knowledge of the area. Aston arranged a viewing on a flat in Penge. He let me take my time …

Anne · 16 April 2025

★★★★★ 5/5

Google

Jon and the team provided excellent service from start to finish of our sale/purchase. They engaged throughout the process and assisted with making it as quick and smooth as it could be. Thanks so much!

G · 16 June 2023

★★★★★ 4/5

Google

The team at Galloways were fantastic and I cannot thank them enough. It was a complicated sale and they supported me throughout and were extremely active in getting resolutions to enquiries. I would happily and strongly recommend them if you are either selling or buying

Caroline · 16 April 2025

★★★★★ 5/5

Google

Had the pleasure of working with Kevin Guzman at Galloways, they were quick with replies and followed up with my solicitors even when they were ignoring me. I cannot speak for anyone else, but I can vouch for Kevin

Miguela · 6 June 2025

★★★★★ 5/5

Google

I bought property through Galloways 3 years ago and can't rate them highly enough. They were the only estate agent who took sealed bids and didn't tell us the amounts of other bids to drive up the sale. They have a lot of integrity and are efficient. Would definitely use again when selling/buying. We dealt with Sasha.

Emily · 17 June 2018

★★★★★ 4/5

Google

I recommend the team at Galloways as they are friendly and professional. I was impressed that they came armed with local market research at the very first meeting and we had a good conversation about the property. Despite the best efforts of Liz Truss's brief tenure as PM, we were able to secure an offer last Autumn and finally completed today. They kept me informed throughout. 4 stars because I think that the initial advert needed a little bit more copy editing on my part than I was expecting and the Propertyfile app didn't really add much value, but perhaps could do if more features were developed. However in the end neither of those things had substantive bearing on the outcome and overall a really nice bunch to deal with.

Ronnie · 16 June 2023

★★★★★ 5/5

Google

I had a really great experience with this estate agents. David Rodrigues was supportive, friendly, punctual and very professional throughout the entire process and I could not recommend him highly enough

AM · 16 June 2023