Trusted Agent profile · London
★★★★★
341 reviews across 1 platform
326-328 Creek Road, London, SE10 9SW
Foxtons's office in London, at 326-328 Creek Road, is rated 4.6 out of 5 across 341 reviews on 1 platform, including 341 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVicci is very friendly, professional, and knowledgable; taking time to get to know her clients. She is genuinely interested in getting the right property for you and makes the process of searching more enjoyable. I would highly recommend her!
5/5
GoogleI had been having terribe luck trying to find somewhere to rent until I began working with Layla. She was incredibly responsive, helpful and friendly - and just generally got things done! In a matter of days, everything has turned around and I've just signed the agreement. I really cannot recommend her (and Foxtons) enough. Thank you so much, Layla!!
5/5
GoogleYann-Pierre Claude was very helpful with our move! Thanks for this.
5/5
GoogleVery complicated sale and Sam of Foxtons managed to negotiate and navigate through some very difficult and trying elements of the sale.
5/5
GoogleI’ve had and amazing experience with Foxtons. Layla Williams took care of us while trying to find a place that we really like and she was so helpful and kind during the process. Thanks to her, the process was so smooth and quick. I would definitely recommend her and Foxtons as I’m very satisfied with their service!
1/5
GoogleTried to arrange a valuation and was told they would be around at 7pm. Later on I received a call saying they couldn't do this time but couldn't offer me an alternative time. A few emails went back and forth during which the man assured me he was "working frivolously" to find a suitable time and that they would never cancel on a client (apart from me apparently...). If they couldn't arrange a simple valuation I shudder to think how they would be able to show anyone my flat. There are lots of other estate agents locally who don't cancel after making an appointment. I accept foxtons is quasi evil, but it would be handy if they were competent.
5/5
GoogleI recently purchased a house via Foxtons. Our agent Natalie Thomson was professional, always on call and effective. The process was made less stressful than it might have normally been because of Natalie's professional attitude.
5/5
GoogleI had a great experience on my flat search thanks to the help of Hafsa from Foxton. She tried to find places that best fitted my requirements and if a placed did not she would further search and see if the landlord would alter their acceptance. would recommend her as your real estate agent for sure!
5/5
GoogleSam McCaig was supper generous with his time and knowledge about the area, the properties and the whole process of buying a house for the first-time. We really can't thank him enough for the passion and dedication he showed. The best we have seen in the search for our first house.
1/5
GoogleAt least six days ago a plumber contractor working for Foxtons replaced a lavatory in a neighbour's flat managed by Foxtons and left both the lavatory and a large box in the garden of the property - see photograph. The main lavatory was found in the blue recycling bin. So far it has taken seven phone calls and over five days in an effort to get the dumped items removed. The staff at Foxtons are very pleasant and speak with silver tongues but again and again promises to take action have had no result. As the property owner is out of the country who did they think would take responsibility for the dumped items? At best they are inefficient, at worst they don't care.
5/5
GoogleMaira Cardenas has been extremely helpful with my flat finding process. She is a very good professional, patient and a great communicator. Thank you Foxtons to have professionals like her!
2/5
GoogleThe people I spoke to were all friendly and helpful, but I kept being offered properties, by phone and email, which were way out of my budget and a long way from the areas we wanted to live in, which was quite annoying as house hunting saw me getting loads of email alerts from different agents, I didn't need ones that didn't match my criteria. Also, although it's not particularly the agency's fault unless they failed to alert existing tenants to impending viewings, some of the places we looked at were really quite messy, which really didn't help sell them to us.
3/5
GoogleThe customer service was great and the staff was very friendly and helpful before we've signed the contract. Unfortunately we've made the experience that the estate agent told us that the apartment would be professionally cleaned before we would move in and when we moved in nothing has been done. After calling and asking them to please clean the apartment, we've been told that nothing has been and will be cleaned. Also when we picked up the keys no one showed is around the apartment or gave us a tour of the apartment or induction. It was just like 'here are the keys and off you go'. So overall the pre-contract service was great and the post-contract service poor. Unfortunately!
2/5
GoogleThe people I spoke to were all friendly and helpful, but I kept being offered properties, by phone and email, which were way out of my budget and a long way from the areas we wanted to live in, which was quite annoying as house hunting saw me getting loads of email alerts from different agents, I didn't need ones that didn't match my criteria. Also, although it's not particularly the agency's fault unless they failed to alert existing tenants to impending viewings, some of the places we looked at were really quite messy, which really didn't help sell them to us.
4/5
GoogleZac was very helpful. He selected for us and showed us many properties, his courtesy and knowledge of the market were precious to our home seek. A true champion of customer service.
5/5
GoogleYann-Pierre Claude, he very helpful. I explain my situation, i was surprised that he very understood my situation and happy to help me to rent the flat, I immediately decided to rent the apartment he had shown me since the first day I met him.
5/5
GoogleFrom the first day I sent a request for viewing through right move, Alexander called me, booked viewing at a time that was convenient for me, took me around viewing properties. He would close late because books my viewings in the evening after work. I truly appreciate all he did for us.
5/5
GoogleSam Craig at Foxtons helped us a lot with our property search. I found him great to deal with. Great understanding of the property market, extremely honest, attentive to our needs, and very patient when those needs often changed and evolved. Wonderful qualities in an estate agent. Can't go wrong with Sam.
5/5
GoogleWe dealt with Natalie when purchasing a 1st flat & she was a star! Incredibly helpful, professional & went 'the extra mile' on what was a fairly complex deal.
5/5
GoogleAbsolutely brilliant service!! A very very special thank you to Ms Dominyka Sausdrave who has made this a wonderful experience for someone who is usually stressed to the core searching for property. She was there to answer every question and always got back to me so quickly. she was helpful and reassuring and I always felt well guided throughout the entire application process. Big big thank you!
5/5
GoogleExcellent service and very helpful, Maira did a brilliant job of explaining everything to myself and my flatmates and helped to ensure that the overall process went as smoothly as possible. Thank-you for your help :)
Thank you for your review Ryan, we're happy to know that Maira was able to make your move as smooth and stress free as possible. Best wishes to you in your new home!
5/5
GoogleI recently bought through Foxtons. Natalie was professional throughout, helping me with parts of the process I wasn't familiar with as a first time buyer.
5/5
GoogleHafsa was very diligent. She recommended a lot of properties as soon as they came onto the market.
5/5
GoogleYann-Pierre Claude, he very helpful. I explain my situation, i was surprised that he very understood my situation and happy to help me to rent the flat, I immediately decided to rent the apartment he had shown me since the first day I met him.
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