Trusted Agent profile · London
★★★★★
335 reviews across 1 platform
55 Fulham Broadway, London, SW6 1AE
Part of Foxtons, see every office.
Foxtons's office in London, at 55 Fulham Broadway, is rated 4.0 out of 5 across 335 reviews on 1 platform, including 335 Google reviews rated 4.0.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThe past month I was assisted by Audrey Lemasson in my search for a property to rent in the Fulham area. Audrey did not only give an impeccable professional service, dedicating time and attention to my search, but was genuinely helpful, positive and always went the extra mile. In the future, I will definitely recommend friends and acquaintances to contact Audrey. Thanks so much for your wonderful service!
5/5
GoogleI would like to thank and highly recommend Sebastian Greenwood at Foxtons' Fulham Branch. I have known Sebastian for over 5 years, he is an expert in his field, highly personable and extremely professional.
5/5
GoogleWe had two separate viewings with Foxtons, and both were hugely satisfactory experiences. Both our estate agents - Sabrina and Alex Cima - were really helpful, really friendly, and the properties they showed us were fantastic. Two really lovely estate agents after a long, tiring day viewing. Would definitely recommend.
Hi Joe, we really appreciate you taking the time to leave us such a lovely review. Thank you for your feedback and we're sure that Sabrina and Alex will be very happy to hear your kind words.
5/5
GoogleAlex Cima showed us many properties during two days that we really liked, taking into consideration all the details that we were looking for! And helped us a lot during the negotiation process, where we finally got a very good deal on a property we really liked. Would totally recommend!
Hi Rafael, we aim to find a great property match for our customers and are really glad to hear that Alex did just this. Thank you for taking the time to leave your great 5 star review and thank you also for the kind recommendation!
5/5
GoogleWe worked with Thomas Moore in looking to buy a property. He was very professional and responsive - also super helpful in helping us with any questions that we had.
5/5
GoogleOlivia was extremely supportive of what we were looking for and was able to provide us with great service
5/5
GoogleFoxtons were extremely helpful in our search for a London flat . Nam Nguyen was charming and efficient, showing us round properties which were exactly what we had specified. 5 Stars all round
5/5
GoogleDuring the time I worked with Alex Fleet he was always very committed and a great help. Also remarkably fast in replying to my concerns. Thanks a lot.
5/5
GoogleExcellent service on the recent sale of my flat from Tommy Moore and Alex Andreae. Always positive, proactive and available. …
5/5
GoogleExcellent service from Alex Cima, who went above and beyond to secure as many viewings as possible within a short and convenient time-frame. After only two sessions, I had a wide selection of properties to choose from that allowed me to make a clear decision to secure my future home.
Hi Bosz, thank you very much for your review! We'll be sure to pass on your kind words to Alex.
1/5
GoogleVERY DISORGANISED AND UNPROFESSIONAL GROUP HORRIBLE SERVICE WITH RIDICULOUS SERVICE CHARGE DOCUMENTATION WAS A MESSY PROCESS WITH THEM ALSO LOST 2 PROPERTIES IN A ROW PAID DEPOSIT AND 10 DAYS LATER THE PROPERTY WAS GIVEN TO SOMEONE ELSE , WHATS THE POINT OF PLACING A DEPOSIT THEN WHEN THEY SELL YOU (Lent or sold) PROPERTY THEN IT'S "FILE & FORGET" THEY WILL WANT TO HAVE NOTHING WITH YOU AND PROPERTY'S PROBLEMS WHICH NO ONE MENTIONED BEFORE HAND BY THEIR PRACTICE ,THEY HAVE EVERY RIGHT AND YOU HAVE NONE Do yourself a big favour and stay away from them
5/5
GoogleApologies for the unsolicited email but I have been receiving some quite outstanding service from Rupert Simmonds, which I believe deserves a commendation. I have four investments flats, all of which I entrust to Foxtons. Last year there were some speed bumps in the service, which caused Rupert and I to fall out a little and I considered leaving Foxtons quite seriously. I’m sure there was fault on both sides. However, Rupert has since provided very good service, helped me with a particularly tricky situation with tenants who failed to pay the rent and has also pulled off a big rent increase on one flat. I now feel loyal to Foxtons and have no intention of putting my properties with any other agent...assuming the excellent service continues, of course! I’m very impressed by the quality of service I’m getting from Rupert, his ability to turn around a tricky situation and the price rise he achieved on my flat in Queens Club Gardens. He deserves a pat on the back.
1/5
GoogleAwful experience as a tenant. Terrible service, with very high service charge. Ridiculous things can happen if you rent with them, such as changing your lock without telling you, annual rent increase of 5% on top of renewal fee if you choose to renew, and returning only a fraction of the deposit at end of tenancy due to "accounting error". Granted I somehow managed to resolve these issues on my own, but as one of the largest estate agents in London, I don't understand how they can get away with these shady practices and incompetent staff. Avoid.
1/5
GoogleWithout doubt the most shady agency in London (Foxtons Fulham). At first visit and glance, it seems like a great agency - that is, until the contract is signed then they change their attitude and go against everything that was decided in the offer. We dealt with negotiator Alex Cima. Some of the highlights of their shadiness includes; - Due to the fact that the apartment was in REALLY Bad condition, we still saw potential with it and sent in an offer where we listed things that needed repairs or fixing up. Foxtons deliberately left these conditions out of the actual rental contract and when we brought things up that we listed to our landlord, the landlord called Foxtons Fulham office manager Rupert Simmonds, and he apparently just laughed it off and said it wasn't in the actual contract and that the landlord should not bother! - The last thing Alex Cima tells us before handing us the keys is that it is part of his job to personally inspect the flat, and entering the flat - ha, the contractors wasn't even half ready with the fixings, and when they finally were 4 days in to our tenancy, there were still mould in the bathroom, in the fridge and so on! Great job Alex! - And in the meantime of closing this, after having paid a deposit, it took 3 weeks to get any word from any of these guys, and including Alex going on holiday without noticing us. I would choose any other agency above Foxtons, especially in Fulham. The list goes on with this agency...
1/5
GoogleUpdate: Since the below wasn’t enough, Foxtons have upped their game to be truly the worst of the worst. Over three months before our tenancy is set to end, Foxtons agents without prior notice or consent entered our home and conducted viewings! When confronted with the facts, no apology was made for their actions and James Hankin (the new office manager) even had the gall to address us in a condescending and argumentative manner. Furthermore, he cited his ‘right’ to enter our home, which completely goes against the law, let alone the contract that Foxtons themselves drew up. Future tenants, I cannot stress how much you should avoid this agency. While you expect London lettings agencies to be brutal, Foxtons Fulham cranks it up a notch. Tenants beware. We placed a conditional offer on a property that was accepted based on conditions. We then signed the let contract based on our offer's acceptance by the landlord. When the landlord failed to deliver on the offer conditions we went back to Foxtons. They shrugged their shoulders, said too bad and that the landlord doesn't need to keep their end of the deal. Alex Cima and Rupert Simmonds over-promise, under deliver and will blatantly lie to seal the deal in favour of the landlord.
1/5
GoogleWe have had issues with Foxtons ever since signing our contract. If it wasn't for the landlord, who is actually a very nice and helpful landlord, I expect we would have left instantly. Now we are lucky enough to be able to buy our first home, the rudeness and unprofessional attitude of 'Alex' (no introduction to even know his/her surname) has been a constant reminder of the very very poor quality of staff they hire. What makes me laugh the most is that Foxtons personally encourage their staff to push friends/family, who have no connection to using Foxtons, to add in 5 star ratings,. As we speak, we have multiple Foxtons employees trying to book visits, some range from 30mins, some to 60mins, they are overbooking visits on each other, scrambling to make a sale because no one wants to use them.
5/5
GoogleAlex Fleet Alex is an excellent judge of the market and the client's needs and preferences. He is bright, courteous and honest. Holborn's loss is Fulham's gain.
5/5
GoogleWould highly recommend Foxtons Fulham Broadway for their efficient and exemplary service. In particular, James who heads the letting team, has been particularly helpful and thoroughly professional in placing new tenants and seeing the transaction through to its conclusion. Definitely the best agents in the area!
We are pleased that you have found James to be so efficient and effective, thank you for the review!
1/5
GoogleVERY DISORGANISED AND UNPROFESSIONAL GROUP HORRIBLE SERVICE WITH RIDICULOUS SERVICE CHARGE DOCUMENTATION WAS A MESSY PROCESS WITH THEM ALSO LOST 2 PROPERTIES IN A ROW PAID DEPOSIT AND 10 DAYS LATER THE PROPERTY WAS GIVEN TO SOMEONE ELSE , WHATS THE POINT OF PLACING A DEPOSIT THEN WHEN THEY SELL YOU (Lent or sold) PROPERTY THEN IT'S "FILE & FORGET" THEY WILL WANT TO HAVE NOTHING WITH YOU AND PROPERTY'S PROBLEMS WHICH NO ONE MENTIONED BEFORE HAND BY THEIR PRACTICE ,THEY HAVE EVERY RIGHT AND YOU HAVE NONE Do yourself a big favour and stay away from them
5/5
GoogleI was lucky enough to have Reem as my agent and my flatmates and I couldn't be happier. She was proactive in helping us find a new home and was super helpful and kind even when we spoke to her after work hours (if I was in her shoes i wouldn't be happy to help at 9PM). Definitely my go to person in the future!
1/5
GoogleI've been chasing the return of my deposit and Foxtons are ignoring me. The landlord has said he is happy for the deposit to be returned but needs Foxtons to authorize it.NegativeResponsiveness
Hi Ben, please could you contact us on social@foxtons.co.uk with your details so we can take a look into this for you. Thank you.
1/5
GoogleVERY DISORGANISED AND UNPROFESSIONAL GROUP HORRIBLE SERVICE WITH RIDICULOUS SERVICE CHARGE DOCUMENTATION WAS A MESSY PROCESS WITH THEM ALSO LOST 2 PROPERTIES IN A ROW PAID DEPOSIT AND 10 DAYS LATER THE PROPERTY WAS GIVEN TO SOMEONE ELSE , WHATS THE POINT OF PLACING A DEPOSIT THEN WHEN THEY SELL YOU (Lent or sold) PROPERTY THEN IT'S "FILE & FORGET" THEY WILL WANT TO HAVE NOTHING WITH YOU AND PROPERTY'S PROBLEMS WHICH NO ONE MENTIONED BEFORE HAND BY THEIR PRACTICE ,THEY HAVE EVERY RIGHT AND YOU HAVE NONE Do yourself a big favour and stay away from them
5/5
GoogleCharlie was the man. Super friendly, knowledgeable, professional, patient and all around good dude. Was a pleasure working with him to find our new place.
5/5
GoogleWorked with Alex Fleet - very good market knowledge and found me some excellent tenants - would highly recommend.PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's London office has 335 reviews across 1 platform: 335 on Google.
Foxtons London is rated 4.0 out of 5 across all 335 reviews, and 4.0 out of 5 on Google from 335 reviews.
Foxtons London, 55 Fulham Broadway, London, SW6 1AE.
