Foxtons London reviews

★★★★★ 5/5

Google

It was a pleasure having Uche assist us in finding a new property. We consulted in January and within the same month, she found us the perfect home, managed our expectations and gave us any advice necessary to help us negotiate to a budget that worked for us and that the landlord was happy with. Being that our budget was limited, we had certain expectations as to the quality of the properties in London available to us but what Uche found for us far exceeded what we expected. Every guest we have had has complimented us and even the Uber drivers who take us home have all enquired about the property. It couldn't be more perfect, feels like home, is easy to get to and from work, and is within our budget. It's simply a dream come true! Thankful for Uche's efforts.

Tobiloba · 29 July 2019

★★★★★ 1/5

Google

I had a 3 year contract with Foxtons, after 1,5year I wanted to move out because I couldn't affor it anymore. I gave them 3 months notice so they could find a new tenant. I paid all my rent, also 240£/cleaning fee for 1 bedroom flat, 165£/check out fee and I left the flat in the same condition as it was when I moved inn. All I can say after all this time: Never, ever signe a long tenant agreement with Foxtons! All they care is their commissions, that's why they are very pushy to sign a long contract for 2 or 3 years without any resonable break clause. The landlords pay them all the commisions at the start of the tenancy agreement, so a longer contract mean more money from start. But, if you'll want to move out earlier they will want you to pay 11%+VAT comissions from remaining rent , apart from the fact that you need to wait untill they will find a new tenant. I had a 3 year tenancy agreement, when I signed it they didn't told me about their 11%+VAT comission, and at the end they wanted me to pay 3416£ comissions. They said it's a landlord comissions and they will pay it back to landlord. But in reality they don't pay it to landlord as my landlord had no ideea she should receive any comissions back. Apart from it they charge a new comission from landlord for a new tenant. Also they tried to charge me 375£+VAT for new tenant contract because they said the landlord didn't wanted to pay for it. So they wanted to charge me 3416£ comissions+375£+Vat only because I rented the flat for 1,5years instead of 3 years? They charged me 165£/check out fee+240£/cleaning fee, I gave them 3 months notice to find a new tenant and the new tenant moved in to the flat the day I left, so the flat wasn't empty even for 1 day and I paid all my rent. I had 1980£/deposit and they didn't returned anything from it. I asked them to sent me a final bill so I'll know for what they charge me. After I asked for the bill they told me I don't need to pay anymore 3416£ comissions+375£+Vat. All I need to pay is 1815£/comission +165£/check out fee= 1980£/all my deposit, so I won't get anything from it. I didn't received any money from 1980£ deposit and in a very confusing bill which they sent to me, they wrote "landlords dilapidations" of 1815£, not lanldord comissions! When I asked what they mean by "landlords dilapidations", their answer was: "Dilapidation meand repairs when referencing a tenancy, we refer to it as commission as this is easier for tenants to understand". All I can say know: I'm very dissapointed with Foxtons, all they care about is to charge you as much as possibile for everything even if you shouldn't pay for it. Avoid them and don't signe a long tenancy agreement. P.S. when Foxtons try to find a new tenant, expect them to call you nearly every day and arrange a lot of viewings; one of their agents forgot to lock the front door (I was lucky, nowbody entered the flat untill I arrived home); a few times I was asked if they can come for a viewing in the same day; also they asked me if I can moved out ASAP even if at that time already paid rent in advance for around 2 months and I wasn't planing moving out ASAP.

Speranta · 29 July 2019

★★★★★ 1/5

Google

Booked a viewing in my only day free went for the viewing for the property agent didn’t show up. I called the agent and was told I’ll be called back in 2 mins waited outside 10min later I called and called agent again went to voice mail 4-5time so I called office regarding my issues was just apologies not issue resolved even though I was past around to 3/4 people and was at the end to managed gonna called in few mins won’t tell me exactly how long except few mins. I waited 1 hours outside the property and I was on the phone with them for 40 mins and been passed around and on hold for most of it. Temple fortune Foxtons

Pamir · 29 July 2019

★★★★★ 5/5

Google

I couldnt have had a better service from Michael and the team at Foxtons. He helped make the process so much easier than I was expecting.

John · 14 May 2021

★★★★★ 5/5

Google

Alpa was very helpful and responsive throughout the sale of our flat.

Nicole · 1 March 2023

★★★★★ 5/5

Google

Antonia was very professional and helpful. I will use her assistance for my future property search for sure. Very impressed with the service.

Hamid · 9 September 2021

★★★★★ 5/5

Google

A wonderful experience in buying our new house. Antonia from foxtons has been a breath of fresh air! She made the purchase so much easier, no hassle and was always in contact with us from start to finish! would highly recommend working with Antonia @ Foxtons and I can't wait to work with her in the future :)

Neil · 31 March 2023

★★★★★ 5/5

Google

Excellent and personalised service received from Foxtons, and Joseph Menachem in particular. Joseph was always available to take my calls and had a proactive and positive approach to my instruction.

Simmy · 29 July 2019

★★★★★ 5/5

Google

Antonio and Dereck were great and guided me through the house buying process seamlessly! 5 Stars!

Andre · 29 July 2022

★★★★★ 5/5

Google

Alpa is extremely helpful and nice. She responses effectively.

Doris · 31 March 2023

★★★★★ 5/5

Google

Eden is really helpful through my renting process.

Liu · 30 April 2023

★★★★★ 5/5

Google

Had an excellent experience in the hands of Rafeena. She was skillful and helpful while she guided us through our rental process and in securing our ideal property. I would highly recommend working with her if you want great service and access to great properties in the area

James · 23 November 2023

★★★★★ 5/5

Google

Great work from Alpa and the team selling our flat. Thanks again

Alex · 1 December 2022

★★★★★ 5/5

Google

Had a great viewing with Klaudijus

Raghav · 7 June 2024

★★★★★ 1/5

Google

As a letting agent Foxton do not inspect the properties before they let. one would think that after being told by them that the place would be cleaned before the move that it would happen but once they receive the deposit and one month in advance they do not want to know. So when you check a place you'd expect the water pressure in the taps to be normal right well that's what I thought I had a shock when it took me 2 hrs to fill a quarter of the bath Also security is very important because insurance companies would not insure your goods if the place is not secure enough. All these points should have been gold by Foxton but it seems all they care about is to put blame on you because you saw the place. Be careful

A · 4 December 2015

★★★★★ 1/5

Google

As a letting agent Foxton do not inspect the properties before they let. one would think that after being told by them that the place would be cleaned before the move that it would happen but once they receive the deposit and one month in advance they do not want to know. So when you check a place you'd expect the water pressure in the taps to be normal right well that's what I thought I had a shock when it took me 2 hrs to fill a quarter of the bath Also security is very important because insurance companies would not insure your goods if the place is not secure enough. All these points should have been gold by Foxton but it seems all they care about is to put blame on you because you saw the place. Be careful

Davar · 31 July 2015

★★★★★ 5/5

Google

I have been really impressed with Alpa through our process of buying a flat for my mum - she is super friendly, responsive, making great suggestions and is one of the only agents that is always looking out for properties that suit and proactively giving us a call as soon as something comes up. We have really appreciated the thoughtfulness and professionalism!

T · 29 July 2022

★★★★★ 5/5

Google

Derek Sweeney and the Foxtons team were extremely helpful when acting as my estate agent. They were not only professional and proactive in pushing things forwards, but also acted as a partner in the deal providing relevant advice when necessary. Would wholeheartedly recommend the team.

Sherwood · 16 December 2023

★★★★★ 1/5

Google

Seems as the different departments within the agency don’t really communicate with each other properly for some reason. Took almost a month of back and forth to get them to stop sending me emails and texts about a rent situation that did not exist and had already been sorted before

Mattia · 12 August 2023

★★★★★ 5/5

Google

First time using Foxtons Estate agents, always heard of the high standards and quality experience. My husband and I found our agent Rafeena to be warming, accommodating and absolutely efficient throughout the whole process. We will definitely be recommending Rafeena at Foxtons to friends and family. Thank you for your support and a positive journey in finding a great property and for the hustle free process. The Odunukan’s

F · 29 July 2021

★★★★★ 5/5

Google

Rafeena is helpful and efficient! Had everything settled within 2 days!

Rachel · 2 September 2022

★★★★★ 5/5

Google

Thanks a lot to Karolina that helped me and my boyfriend to find the perfect house where pets were allowed! She worked even after the office was close, she came to our old house to make sure we sign everything! Sorry for the late review 🙄 but we are (Chanel included ) still grateful for your job !! …

Elena · 2 September 2022

★★★★★ 5/5

Google

First time using Foxtons Estate agents, always heard of the high standards and quality experience. My husband and I found our agent Rafeena to be warming, accommodating and absolutely efficient throughout the whole process. We will definitely be recommending Rafeena at Foxtons to friends and family. Thank you for your support and a positive journey in finding a great property and for the hustle free process. The Odunukan’s

Fiona · 25 March 2021

★★★★★ 5/5

Google

I think this is the best agency, I found a agent, her name is Julide, she is really fast, active and helpful, absolutely nice.

Mahdi · 25 November 2024