Folio London reviews

★★★★★ 5/5

Google

Such a straight-forward process! Thank you to Jekabs for being super friendly and attentive with any queries, and taking us through the process so seamlessly! It was honestly a weight-off our shoulders!

Cheyenne · 16 April 2025

★★★★★ 5/5

Trustpilot

Mr Hussain Kothia & the Folio team 👏🏼

Moving to a new home can be very stressful however the stress is eased when you have professionals who can help you through the process, that’s where Folio London comes in. Mr Hussain Kothia from Foliolondon was amazing, a true professional at what he does. He communicated with me effectively from when I first started enquiring about the property to referencing and finally till when I moved in, and till date still helps me through anything I don’t understand. Well done to Mr Hussain and the Folio team.

SirLouisRecords · 25 April 2022

★★★★★ 5/5

Trustpilot

We had to move out from our previous…

We had to move out from our previous place and I sent an email to the Folio team. One of their agents straight away answered me, I was very happy with the very fast customer service. Our Agent, Raidah was always helpful and available for us. She had answers to all our questions, she made sure that we getting the right flat and that we are happy with the results. Very kind and amazing person. I just wanna say thank you for being such a nice agent. The whole team is professionals. I can only recommend this Agency.

Eszter · 6 April 2022

★★★★★ 5/5

Trustpilot

Flat 13, 469 Purley Way

Flat 13, 469 Purley WayFrom the first day of enquiring about the property, Nathan has been professional and fast with the process. He is very down to earth and made us feel comfortable and stress free while showing us the property and explaining the whole move in process. We had nothing to stress about as he always dealt with all our queries. He made our move in process smooth and easy.I prefer a letting agency to a traditional landlord because its way more easy when its run like a business and Folio Ldn are excellent at what they do. I was really impressed with the Goodlord platform that they use. It made things a breeze. Folio have structure and it handles repairs, maintenance and various other processes in a timely and efficient manner. I will definitely recommend them to my friends and family.

Cade · 30 March 2022

★★★★★ 5/5

Google

Kornelia was great! She was super receptive and knowledgeable about the renting process. She was proactive and helped me through the reference process. Can’t wait to move into my new apartment!!

Ruchae · 16 April 2025

★★★★★ 5/5

Trustpilot

Overall- management

Overall, renting this apartment has been a fantastic decision. The unbeatable location, combined with the comfortable living space and attentive management, makes it a standout option in the downtown area. I would highly recommend this apartment to anyone looking to enjoy the best of city living. Thank you Raidah.

Vincenzo · 17 July 2024

★★★★★ 5/5

Trustpilot

Honest, quick, understanding and patient. I would give 10 stars if I could

Listen, I do not write reviews, ever, but today I got confirmed for a beautiful flat in Royal Wharf with Folio and I HAD to give a serious shout out to Hussain Kothia. This young man was the quickest agent in completing and answering all my requests, helped speed up my application, remedied slight hiccups with my referencing, and did it with the kindest heart, and strongest patience, I was such a nuisance to this poor man and he answered every message via WhatsApp, email or phone with haste to keep my mind at ease and guide me through the entire process. A true asset to the Folio business, if you get a chance to have Hussain on your team you are so lucky, and the team as a whole is incredibly understanding, and takes each tenants circumstances on a case by case basis. These guys got me my dream flat when every other letting agent said no due to my self employment status so I can’t thank them and Hussain enough for making the start of my year so incredibly positive and exciting.

Paige · 25 January 2022

★★★★★ 5/5

Trustpilot

Thank you Folio London !!

I can wholeheartedly say my experience with Folio London has been very positive. Amy our estate agent was very helpful in finding my friend and I a property. She would respond to all our messages promptly and help us with any queries we had. Thank you so much Amy!

Anna · 13 July 2024

★★★★★ 1/5

Trustpilot

Ben Coates the incompetent manager

Based off the reviews already on here, Folio are excellent at hiring people (estate agents) to sign agreements with them but once you start dealing with the animals, that are the property managers you’d come to find, the company should be named Foolio and not Folio. Ben Coates who demonstrates probably the highest level of incompetence seems to be able to send letters but can’t respond to emails or complete repairs. The management was good when Gina Christie was there but clearly she’s on to better things. In a nut shell these people were desperate to fill their properties post-covid gave me a contract (that I didn’t ask for) that means I’m on CPI for four years and a very low rate. They’re now trying everything to get me out but I ain’t going nowhere. I’ll see you in court again, bring someone else other than Sacha Wells and dribble because she lost the case last time 😉

Ray · 16 July 2024

★★★★★ 5/5

Trustpilot

Overall, very satisfied. Well done Raidah!

Moving in with Folio was very quick. Raidah Jooma was very professional comparing with other Agents or Agency where I applied in repeated times and not even get a call back. Raidah was able to get us through some options and give us the support required in any matter. As well I heard bad things about Folio once you became a teenant, but to be honest this looks like a myth for me as the Property Manager - Gina is very lovely , professional, supportive and prompt and manage to sort out some technical problems from the apartment more then quick.Overall very satisfied

Andrew · 20 November 2021

★★★★★ 4/5

Trustpilot

Helpful Property Executive Cindy

We have moved into our apartment for months. Though issues do come up, we can report the problems via Folio's online portal and they are willing to address the matters, though some might take longer time than expected--depending on the urgency of the matters. So far, they have replaced the washing machine, dishwasher and wardrobe for us. We are thankful that Folio really takes our concern to heart and tries to resolve matters in a caring and fair manner.A special thanks to Cindy, our Property Executive, who always replies to inquiries promptly and politely, as well as offer assistance if she could. She is also endeavoured to ensuring a pleasant environment for tenants with email reminders should problems arise. Her professionalism and job enthusiasm are highly appreciated.I wish Folio's out-of-office-hours emergency hotline could be improved though. On one occasion, it took more than an hour of repeated attempts for us to reach someone on the phone for help.

AM · 3 November 2021

★★★★★ 5/5

Trustpilot

Folio - Property Manager Chelmsford

At the start of my tenancy, the property manager at the time made sorting issues that i had with the property extremely difficult - nearly impossible to get hold of, very unhelpful, disinterested and just made the whole process completely draining. However, my recent experience with the current property manager - Agata Sungaila - has been extremely positive, hence the 5 stars! Particularly towards the end of my tenancy/whilst moving out (which can always be a bit painful)! Agata is honest, friendly, super helpful and has shown genuine care in response to any issues that i've raised. Agata has really improved my overall experience with Folio :)

Megan · 20 October 2021

★★★★★ 1/5

Trustpilot

The WORST EVER estate agents

The worst ever estate agents. They never ever pick up the phone at their office. My property manager Tajinder whom I’ve called several times has only ever picked up the phone twice, never responds on email she is totally useless. I moved in at the start of September and none of my issues have been resolved. Hussien is just as bad. Doesn’t reply to messages and barely picks up the phone, messed up my move in date and was hardly apologetic about it. His response was ‘I’m not on my laptop all day’ his lack of knowledge about the property meant I went without internet for 2 weeks when BT can literally turn it on in 24 hours. He was 30mins late to the viewing, he is useless. There’s more but it’s too long to type. Long and short of it STAY AWAY FROM FOLIO!

Kola · 19 October 2021

★★★★★ 5/5

Trustpilot

Hussain from Folio is a Gem!!

Me and my friend was viewing properties all day, and wasn’t having any great luck with the ones we viewed. We went to Folio, and was supposed to meet Nathan the Negotiator, however he was on annual leave. At this moment, we were very eager to still see someone in regards to a viewing, and managed to get in contact with a lovely man named Hussain! I called him, and it was his day off, however he still chose to help us on viewing the flats available, and got to us within 20 mins after the phone call. He showed us a few flats, and gave us an amazing service! He was very patient and allowed us to take our time to find our perfect flat. We managed to find one we liked and Hussain started to process our checks straight away. Any help I needed in regards to referencing, payments, moving in etc. Hussain was very attentive and is literally one call/text away. He helped our moving in process very easy, and ensured everything was completed smoothly. Hussain definitely is an asset to Folio and a great negotiator. Any worries I had in terms of moving, he literally resolved them all. Would definitely recommend anyone to contact him if you are going through Folio! A great gem :)

Mina · 4 October 2021

★★★★★ 4/5

Trustpilot

Overall

Overall, experience was great. Nabil was very supportive of the process. Only issue I encountered was initially reaching out to Folio London office. I really struggled. Also the use of automated system for reference system was great idea but was challenged by difficulties to reach out to operator. Asked about pin number but was not able to find this so it was difficult

MY · 10 August 2023

★★★★★ 5/5

Google

Raidah is one of the best estate agents at Folio. Very professional and responsive. I have no complaints with her so far. Keep up the good work Raidah!

J · 16 April 2025

★★★★★ 5/5

Google

It was a really good experience. Especially Amy was very helpful and quick with replies and any doubts we had. She made the move in easy for us.

Amandeep · 16 April 2025

★★★★★ 5/5

Trustpilot

It has been a wonderful experience with Folio

It has been a wonderful experience living in one of the properties managed by Folio. They were always very prompt and helpful to address all my queries and concerns throughout my tenancy. I would strongly recommend living in any of the properties managed by Folio.Also, a special thanks to Cindy Anderson as she has been quite amazing as she always did her best and strived to address all my queries and concerns very promptly and indeed made my stay worthwhile. Kudos to her & the entire team.!!

Sid · 24 August 2021

★★★★★ 1/5

Trustpilot

Awful awful experience

Awful awful experience - they aren’t helpful at all and steal your money

Zarah · 4 October 2026

★★★★★ 1/5

Trustpilot

This company is not professional at…

This company is not professional at ALL. The property was not cleaned or serviced before I moved in. There was a awful smell emanating from the apartment which turned out to be sewage. I had not noticed when I went to view the property as they masked it with air freshener. I was told by BOTH the property manager and the agent that I would not have to pay for gas as it was an electric apartment. However, to my surprised I received a letter in the post showing me that I was 2months behind on the gas. I have tried to get into contact with my property manager who is Aimee, I have even contacted the main office but nobody seems to want to get back to me. It has been 3 weeks since I have contacted someone to help and till now I have had no contact from anybody. Despite leave numerous emails and voice messages. They have given my details out to the energy provider without my permission which is a breach of GDPR.

Jann · 14 June 2021

★★★★★ 1/5

Google

The 1 star left is for Adam and goodlord who did a lovely job processing our papers for renting the property. Everything was very professional till in the day when we moved in. When I came to move in was a filthy flat with broken toilet sitt ,broken dishwasher door,no working lights in the bedroom and kitchen,broken freezer door,no electricity,no electric key for the meater,kitchen units covered in dirt and the urine and hair from the previous tenants still in the bathroom...All what they did was to give a fresh paint on the walls but not on the ceilings. I had to clean everything and try to fix all the urgent issues like the toilet sitt and to buy an electric meter key and to pay for the previous tenants who left a debt for electricity 😅 And the "cherry from the top of the cake" was that with the first rain I had water coming in to the flat and the builder who came yesterday said that he can't have access to the neighbour above to can fix the problem and is too expensive to be fixed so they won't do it and he left! I have rented this flat because of the parking space which was promised and the manager of the property give me number 97 and I got a note from a neighbour saying that was allocated to him with 6 years ago. After she give me 87 and another neighbour said that he bought the flat with 5 years ago and that belongs to him. I end up receiving death threats from one of my neighbours and promises that he will smash my car because I have parked on his parking space!(even after I have tried to explain the situation with wrong allocated spaces ) When I have complained to the manager of the building after a month of waiting we went back to day one when she said that will send a bulk email to everyone to confirm their parking bay.(she said the same thing with 3 weeks ago but she forgot about) Ofcourse she give me the 3rd parking space which belongs to somone else and by this point I had enough of arguing with the neighbours. Still NO PARKING SPACE AFTER OVER A MONTH AND WATER IN THE LIVING ROOM! I have asked for someone to fix my kitchen lights because was just hanging cables and they send a guy to cut the wires off and cancel the lights because is too expensive to be fixed when it goes wrong. So my experience with Folio was great till I have moved in 😅NegativeResponsiveness, Quality, Professionalism

Adriana · 14 June 2021

★★★★★ 1/5

Google

A nightmare. Letting agent stopped replying after we paid holding deposit. Never managed to arrange for a second viewing so that we could take measurements for furniture. Original bed from rented flat was not removed on time which caused us extra cost since we had to rearrange moving. Given only one key for entrance even though we're two people renting the flat. Video entry phone and bell are not working. After highlighting issues in the flat, other employees of Folio, particularly Daniel, were very helpful and tried to resolve everything asap which is great and appreciated, however, there should't have been these issues in the first place.

Hana · 14 June 2021

★★★★★ 5/5

Google

Totally amazing experience!!! Adam Prince was so helpful and always available. He made sure we found something within a price range that suited our family's expenses, taking into consideration the current rental situation in London. I felt so at ease and could ask and inquire on anything i wasn't sure about. He was warm, patient and lighthearted which is hard to find in many agents. Absolute Legend this man is and i can't thank him enough, would recommend him for anyone using this company. 🤗

Nayram · 14 June 2021

★★★★★ 5/5

Google

This was by far the best real estate experience I've ever had. The sales consultant Wesley was really customer-friendly and did an amazing job. I've seen a lot of salespeople from other estate agencies & from several other flat buildings and he has been the best person to deal with. The entire process was impeccable, smooth, customer-friendly, and straight forward. Folio London really gave me an amazing experience and I look forward to my move-in date with them. A big kudos to Wesley!PositiveResponsiveness, Quality, Professionalism, Value

Imen · 14 June 2021