Fish Need Water reviews

★★★★★ 5/5

Google

I had an excellent experience with this letting agency from start to finish. The entire process was handled efficiently and professionally, and they helped me secure my new flat much quicker than I expected. A very special thank you to Nicole, who was absolutely fantastic throughout. She was responsive, friendly, and incredibly helpful at every stage. Nicole kept me informed, answered all my questions promptly, and made what can often be a stressful process feel smooth and straightforward. I truly appreciate the dedication and support I received, and I would highly recommend this agency to anyone looking to rent a property.

Viola · 16 March 2026

★★★★★ 5/5

Google

Anthony and the team have been managing my rental flat for just over 6 years and I've always found them very professional, proactive and trustworthy. They've helped me find great tenants, resolve any issues such as repairs & finding eg reliable handymen, and also proactively offered guidance on the market and the constantly changing regulations. Would recommend highly to anyone looking for a reliable estate agency.

Heli · 20 January 2026

★★★★★ 5/5

Google

I’ve been thoroughly impressed with the service provided by Anthony and his team at Fishneedwater. Fishneedwater has managed by rental flat in Hither Green for several years and they've always been extremely professional and diligent making the entire process smooth and stress-free. What really stood out was their attention to detail and the helpful advice they provided throughout. Anthony himself went above and beyond when a leak developed at the property which proved complicated to resolve and as we lacked our own management company for the converted house he handled the situation for us and ensured everything was sorted out including communicating with the contractors and keeping abreast of costs and who owed what. I highly recommend Fishneedwater for anyone looking to let their property.

Kate · 22 September 2025

★★★★★ 5/5

Google

We recently viewed a property with your agency and had a great experience. Jasmine was incredibly patient, walking us through the house and taking time to answer all our questions clearly. She was friendly, knowledgeable, and made the entire process feel smooth and stress-free. Really appreciated the professionalism, thank you!

Chitrarasu · 16 July 2025

★★★★★ 5/5

Google

James Hall and Jack Barber both worked with me to sell my 1 bedroom flat and I'm so glad they did! From the minute I met James I could tell he was passionate about property and actually cared about your sale. On the day of taking the marketing photos, James came over an hour beforehand to style my property and clear any clutter. So many people commented on how brilliant the photos were and how much it set my flat apart from others on the market. Jack is relatively new to the business but was also really passionate, persuasive and clearly knew his stuff. Above all his professionalism and care shone through. I've already recommended them to two other people looking to sell. They sold my flat quickly in a really tough market (for London flats) and I'm so glad I went with them. They put the big high street estate agents to shame... The sales progression team also worked hard and really put me at ease through some hairy moments as we neared exchange...big shout out to Susie for a stellar job!PositiveResponsiveness, Quality

Ellie · 26 December 2022

★★★★★ 5/5

Google

James Hall and Jack Barber both worked with me to sell my 1 bedroom flat and I'm so glad they did! From the minute I met James I could tell he was passionate about property and actually cared about your sale. On the day of taking the marketing photos, James came over an hour beforehand to style my property and clear any clutter. So many people commented on how brilliant the photos were and how much it set my flat apart from others on the market. Jack is relatively new to the business but was also really passionate, persuasive and clearly knew his stuff. Above all his professionalism and care shone through. I've already recommended them to two other people looking to sell. They sold my flat quickly in a really tough market (for London flats) and I'm so glad I went with them. They put the big high street estate agents to shame... The sales progression team also worked hard and really put me at ease through some hairy moments as we neared exchange...big shout out to Susie for a stellar job!PositiveResponsiveness, Quality

Ellie · 24 October 2022

★★★★★ 5/5

Google

A very professional, quick, affordable and reliable service from James and Mahbub from start to finish. I ended up using both their sales and letting services and can honestly say in all my years dealing with high street agents they are the best I’ve used. I’m also based overseas and Mahbub went above and beyond to help me sort things on the ground. Will def use again and highly recommend.

Amanda · 17 June 2023

★★★★★ 1/5

Google

Awful experience. They didn’t turn up at the flat we were buying with keys and gave us the wrong address to collect the keys. This led to delays on completion day and much stress for all. The very least an estate agent should do is turn up with keys to ensure a smooth transaction.

Mike · 26 November 2025

★★★★★ 1/5

Google

Have been trying to contact somebody in Lettings at Fishneedwater to arrange a viewing at a property that has caught my eye on Rightmove. However, despite having already filled in and submitted an online enquiry form, and numerous attempts at chasing it up, nobody has yet seen fit to respond to my enquiry. Every time I attempt to contact the Lettings dept. they never answer the ‘phone and it ends up getting diverted to overflow pick up. The property in question - which was showing as available immediately - suddenly now isn’t available until Dec 2025!! Very strange way to run a business if they’re not going to communicate with prospective tenants. Update: It’s a shame that FNW don’t respond to property enquiries as quickly as they do to Google reviews. For the record I followed up the online form submission with leaving a message with your colleague on the overflow pick up to be passed on and a further 3 ‘phone calls lasting just under 30 secs each before the call was diverted.

Glen · 13 January 2025

★★★★★ 1/5

Google

We used this agency a few years ago, would not recommend. They rushed us in taking an offer knowing we had pressure of a certain personal matter. The male agent who I will not name, stated that the buyer has already booked builders in for works and rushed us out before we had secured another place to live, so we had to rent over a few months which cost us £10k! He also said making a counter offer may loose our buyer which now after speaking to other agents, we know is not really unethical to do, as we definitely sold undervalue by cica £50k-£80k. The agent was very rude and arrogant. Don't use these guys, try anyone else.

Veera · 13 January 2025

★★★★★ 5/5

Google

I had a lovely chat with one of the agents. The people that work here are very friendly and always willing to help, all my questions we answered and it was easy to make a decision.

Iulia · 26 March 2026

★★★★★ 1/5

Google

I experienced the same thing as Mondray. This agency entered our home, twice, with no permission. They tried to charge us for a deep clean because of a pet that they never carried out. They sent us a fake invoice, too, quoting almost 450 pounds for a one bedroom flat, with no carpets. We contested the with the DPS who sided with us, saying the property was left in better than condition than when we entered. They take advantage of people. We were lucky to be able to survive with our deposit being held back for three months based on a bogus claim that they had paid for cleaning. Anthony was very rude and he acted dishonestly and we felt extremely uncomfortable in our own home.

E · 17 June 2020

★★★★★ 5/5

Google

As a tenant, their lettings and property management teams in East Dulwich are always pretty responsive if I have a query. Otherwise, they mostly stay out of the way and let you get on with things, which honestly as a tenant is really what you want from a lettings agent. Shout out to Mahbub for always working with me on any problems I might have!PositiveResponsiveness, Professionalism

Tobey · 17 June 2022

★★★★★ 5/5

Google

I’d been left homeless with a toddler after my flat was flooded with sewage. I quickly found a new home with assistance from Nicole, who was very friendly, professional, and responsive. My experience with Nicole is highly recommendable!

Young · 16 April 2024

★★★★★ 5/5

Google

10/10. Responsive, professional, knowledgeable and friendly. Nicole is brilliant , cannot recommend highly enough. Thank you !

Alex · 22 January 2026

★★★★★ 5/5

Google

My experience of letting my flat in Brixton through Fish Need Water has been extremely positive. Jazz was very pro-active in finding a number of potential tenants for me and he helped select the best, who are proving to be fantastic. I receive very detailed statements and the rent is transferred to my bank account without any issues. All in all, they seem to be a very efficient agent, something I have not experienced before.

Ann · 18 June 2016

★★★★★ 5/5

Google

Anthony was a great help when we needed our boiler fixing on the weekend. Talked us through it and send over resources to help. I’ve never had to sort this type of thing out before so was great to have someone who we could trust to help.

Ellen · 17 June 2023

★★★★★ 5/5

Google

A special shout out to Jack Barber who works for this company. I’m a student who struggled for over a month to find a property in London. The customer service, reliability and communication was near perfect and I shall be recommending this company and Jack in particular to anyone I know who’s in the market for finding a new place. This company should be proud of itself for the outstanding service it provided. Even when Jack was on holiday, communication was still there and not once did he or the company fault on its dependability. 👍👍👍PositiveResponsiveness, Professionalism

Michael · 17 June 2022

★★★★★ 1/5

Google

I expressed interest in a house in Thamesmead, London SE28. I have rang the office repeatedly and never got through to the lettings department. I was informed that viewings of the house would begin on the 17th July but no one has made contact with me today. I rang the office as it is me who has the need. I was told the lettings officer was not available so I can ring back in an hour and I might get through to the lettings team. It's the worse Estate Agents that I have ever dealt with!!!!!!!!!!!

Marge · 21 August 2023

★★★★★ 5/5

Google

From the onset we felt that we were going to get a rounded approach from James and the team at Fish Need Water in order to get a successful sale of our property. We took the option of doing our own viewings, it was cheaper and gave us the option to talk to buyers about what it was like to like there. The process was well supported by Fish Need Water with plenty of viewings, advance notice of who was coming round to do the viewing, good feedback after the viewing etc. The price negotiations were done strictly via James as agreed at the onset of the selling process. The after sales process was well managed via Lorraine who was excellent at communicating calmly with all sides to keep things moving , especially when things got a bit fraught.PositiveProfessionalism

Kirti · 24 October 2021

★★★★★ 2/5

Google

FNW failed to inform us that our flat was on a heat network, which led to us receiving a 4-figure bill a year after the tenancy. This coincided (conveniently) with the meter being changed and the readings being "lost" meaning the bill was …

Chris · 16 April 2025

★★★★★ 5/5

Google

Im so glad we came across FNW. We've instructed a number of high end estate agents since 2018 for the sale of our property with so much disappoint and no luck. We finally got a sale on our property in less than 2 months. James was very honest on the get go and gave us alot of feedback and information. He didnt sugar coat anything or get our hope's up, we appreciate his honesty. James and his team were very responsive. We had a number of views, even on weekends and late in the evenings.  They always provided us with feedback which alot of other agents didnt do. Susie from sales progression was very helpful worked really hard to keep things moving and provided us with regular updates on the progress of our sale. Out of all the agents, James and Susie worked harder than any other agent to get our sale through. We’re so happy after nearly 2 years trying with other agents that we can move on with our lives Would 100% recommend them as they are the hardest working agents we’ve come across to all my friends and family and will definitely consider them in the future.PositiveResponsiveness, Quality, Professionalism, Value

Gurpreet · 17 June 2021

★★★★★ 5/5

Yell

100% reccomend

Im so glad we came across FNW. We've instructed a number of high end estate agents since 2018 for the sale of our property with so much disappoint and no luck. We finally got a sale in less than 2 months. James was very honest on the get go and gave us alot of feedback and information. He didnt sugar coat anything or get our hope's up, we appreciate his honesty. James and his team were very responsive. We had a number of views, even on weekends and late in the evenings.  They always provided us with feedback which alot of other agents didnt do. Susie from sales progression was very helpful worked really hard to keep things moving and provided us with regular updates on the progress of our sale.Out of all the agents, James and Susie worked harder than any other agent to get our sale through. We’re so happy after nearly 2 years trying with other agents.Would 100% recommend to all my friends and family and will definitely consider them in the future.

GurpreetK-30 · 26 March 2021

★★★★★ 5/5

Google

I had a very good experience! The team are friendly, professional, responsive and a real pleasure to deal with. Special shout out to Jack, James and Susie for all their support and guidance throughout the buying process. Highly recommended!PositiveResponsiveness, Professionalism

Giulia · 17 June 2022