Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKieron was so incredibly helpful, patient, and informative during the entire process of viewing and renting my flat!!!! This was my first move in the UK and he answered all of my million questions at all hours of the day, and made it all so easy for me. Thank you, Kieron! :)
Lucinda · 14 March 2026
Agent replied · 14 April 2026
Dear Lucinda Sim
We greatly appreciate your 5-star review and the time you took to share your experience with Kieron. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI do not normally write reviews, but in this occasion is worth it!
We’ve been in our tenancy for over four years, and Pamela has been an incredible support throughout. Her prompt and thoughtful responses to any issues we’ve raised have made our experience as tenants so much smoother. She has also facilitated seamless communication with our landlord, thanks to her assertive approach and kind nature. Without a doubt, Pamela is the most helpful and professional agent we’ve ever had the pleasure of working with.
Silvia · 21 March 2025
Agent replied · 28 May 2025
Dear Silvia, thank you for your fantastic 5-star review! We are delighted to hear that you had a great experience. Your support means a lot to us and we look forward to assist you again in the future.
★★★★★ 5/5
GoogleAs a first-time renter, I found the whole process quite overwhelming, but Kieron made everything so much easier. He was very helpful, patient, and always happy to answer my (many!) questions. He guided me through every step, which really put me at ease. His support made the entire experience so much more positive, I’m really grateful for all his help
Irene · 14 July 2025
Agent replied · 14 April 2026
Thank you so much for sharing your experience. We’re thrilled to hear that Kieron was able to make your first renting journey a smooth and reassuring one. We understand how overwhelming the process can feel, especially the first time, so it’s wonderful to know Kieron’s patience, guidance, and support made a real difference.
Wishing you all the best in your new home, and thank you again for choosing Portico!
★★★★★ 5/5
GoogleKieron was incredibly helpful throughout the entire process and made moving in a breeze- any minor issues that arose he quickly and efficiently dealt with them to expedite the process.
Emily · 14 October 2025
Agent replied · 14 April 2026
Hi Emily,
Thank you so much for the 5⭐ review! We’re thrilled to hear Kieron made your move-in a breeze and handled everything quickly and efficiently. If there’s anything you need as you settle in, we’re here to help.
Wishing you all the best in your new home,
Portico, Wandsworth
★★★★★ 5/5
GoogleGreat experience with this agency. Oliver Pages has been a wonderful agent going above and beyond for me in my property search and helped me to secure my dream flat. He's super friendly and no question was ever too much. He was so helpful and reliable with all the finer details and was great with communication. Would highly recommend this company.
Fran · 14 April 2024
Agent replied · 26 November 2023
Dear Fran
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience, Pamela has truly been an amazing property manager. From day one, she has been incredibly supportive, always responsive, and genuinely caring. It makes such a difference knowing that we can count on her, whether it’s for small concerns or bigger issues.
She is proactive, professional, and always goes the extra mile to make sure everything runs smoothly. It’s rare to find someone in this role who is not just efficient but also kind and empathetic, and that’s exactly what makes her stand out.
If you’re lucky enough to have Pamela managing your property, you’re in great hands!
Lina · 14 April 2025
Agent replied · 7 July 2023
Dear Lina, thank you for your wonderful 5-star review! We’re very happy to hear that Pamela provided you with an excellent service. Our team is dedicated to ensuring you receive a smooth and professional experience and your kind words mean a lot to us. We really appreciate your support and feedback.
★★★★★ 5/5
GoogleFirst Union is a strong process oriented Estate agency. Right from Referencing, Contract Signing, Contract Extension and to Closure. Everything is a well-oiled process machine supported by great Technology.
First Union's associated contractors are also top notch - Inventory Checker John, Electrician, Plumber. Everyone work was perfect and people friendly. Lot of personal learnings in terms of managing a property.
As someone who was relatively new to London, the experience with First Union has been beyond exceptional. They have set the bar so high, we expect the best from our future agents as well.
Biggest asset for First Union Wandsworth is their Staff. We have liaised with Blossom, Jessica and Remy at various points. All are very through in sharing the updates, followup communication and very welcoming so that we can ask big or small queries as well.
Highly recommended.
Raj · 14 April 2022
Agent replied · 28 May 2023
Thank You Raj. That's great positive feedback and very much appreciated!
★★★★★ 5/5
GoogleI have used the services of First Union for many years. I’m a landlord and they’ve always found me good tenants. Their service is absolutely brilliant. If I’m ever unsure on anything they’ve always helped. They are very helpful, professional, knowledgeable and friendly.
My personal experience with the manager Remy alongside Sandra and their finance team in particular Jessica and Morgan is very good. They provide a great service and I would definitely recommend this estate agent to others.
Shermeen · 14 April 2021
Agent replied · 28 May 2023
Thank You Shermeen. That's a lovely review and thank you for your very kind comments regarding the team!
★★★★★ 5/5
GoogleExceptional customer service from Remy (Kaspa) at the Wandsworth Branch (Old York Road, SW18) - responsive, knowledgeable, helpful & provided in-person support to our new tenants (which averts avoidable escalation of issues of course!). I would highly recommend Remy & this team for all your property management needs.
Anitha · 14 April 2024
Agent replied · 24 August 2024
Dear Anitha,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Thank you, and have a fantastic day!
Customer Care Team
★★★★★ 5/5
GoogleFirst Union has been our agency for the property we rent for over 5 years now and we couldn't be happier! When any issues at the property arise, they are dealt with in the fastest turn-around time possible. Thank you to Jess, Blossom & the rest of the Team at First Union for their outstanding customer service. It is honestly such a pleasure to work alongside a company with such integrity, knowing that they always have our best interests at heart.
Lisa · 14 April 2020
Agent replied · 28 May 2023
Thank You Lisa! That's a lovely review and very much appreciated.
★★★★★ 5/5
GoogleJust wanted to thank Pam for all her help so far. As a tenant, she’s been great help as a property manager!
Alex · 16 March 2025
Agent replied · 2 May 2025
Dear Alex, thank you for your 5-star review! We truly appreciate your feedback and are pleased to hear that you had a positive experience. Thanks again for your support!
★★★★★ 5/5
GoogleThe letting agent Sandra has been really helpful, clear and friendly from the very beginning.
She has been always available to answer any of our questions and has been reliable for the whole letting process of our first flat.
We would highly recommend First Union as we had a very good experience so far. Everything run smoothly and with fast response.
We are very satisfied with the service provided.
Thank you!
Francesca & Mattia
Francesca · 14 April 2021
Agent replied · 28 May 2023
Thank you for your lovely kind words about Sandra. It is very much appreciated. Sandra is a very hard working member of our team and its great for her to be recognised. Thank you again!
★★★★★ 5/5
GoogleIt's been an absolute pleasure working with First Union, specifically Remy. His sense of urgency, knowledge re the overall industry and property does not go unnoticed. Appreciate his help immensely during my move in. Thanks Remy!
Kelly · 14 April 2024
Agent replied · 24 August 2024
Dear Kelly Yeung
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Thank you, and have a fantastic day!
Customer Care Team
★★★★★ 5/5
GoogleWe received excellent professional and friendly service. Sandra has been very helpful, professional, very responsive and kind. Always responding very quickly. She was always available to help and support us through the entire process. What a positive vibe she has as well! We are super thankful for all her support, availability and for finding the perfect flat for us. 5 very deserved stars!!! Regards, Bilyana
B · 14 April 2021
Agent replied · 28 May 2023
Thank you for the lovely review and in particular your kind comments regarding Sandra.
★★★★★ 5/5
GoogleRemy and the team worked hard in finding the right tenants in difficult times. Always professional, proactive and very good at keeping me updated. I have worked with First Union in the past and their flexible and honest approach is refreshing. 100% satisfied and definitely recommend to any potential tenants and landlords. Its a 10 from me!PositiveResponsiveness, Professionalism
Luisa · 25 August 2021
Agent replied · 28 May 2023
Thank You Luisa. That's a lovely review!
★★★★★ 5/5
GoogleRemy and the team worked hard in finding the right tenants in difficult times. Always professional, proactive and very good at keeping me updated. I have worked with First Union in the past and their flexible and honest approach is refreshing. 100% satisfied and definitely recommend to any potential tenants and landlords. Its a 10 from me!
Luisa · 14 April 2021
Agent replied · 14 April 2026
Thank You Luisa. That's a lovely review!
★★★★★ 5/5
GoogleHad a great experience with portico finding our new flat. Our agent Brandon was went the extra mile to find the best deal for us
Ben · 14 April 2024
Agent replied · 24 August 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleThe level of service and customer care was exceptional, and my agent Remy Kaspa made the process simple and stress free every step of the way. He is definitely one of the best agents I came across - so responsive and professional. First class service as one would expect from the First Union Property Co.
Syuzanna · 14 April 2021
Agent replied · 28 May 2023
Thank You Syuzanna. That's a lovely review and thank you for your very kind comments regarding Remy!
★★★★★ 5/5
GoogleI completely agree with what Raj said. I personally feel that every landlord who specially live elsewhere and can’t really look into the property directly, should go for First Union. Thanks Jessica, Blossom and Remy for your continued support during our stay at the property. Thanks!
Bobby · 14 April 2022
Agent replied · 28 May 2023
Thank you Bobby. That's lovely feedback!
★★★★★ 5/5
GoogleFirst union was such a helpful company to work with. The staff were really positive and accommodating during our renting process. As we’ve only just moved in we can’t yet comment on how quick first union respond to any renting issues/ maintenance however I anticipate they are really good based on the positive renting experience we have had so far. I would definitely recommend remy and first union as a company to rent with. Remy in particular (our estate agent) was so kind and efficient, he made our whole renting process a straightforward experience.
Hana · 14 April 2023
Agent replied · 28 May 2023
Thank you for the lovely feedback Hana!
★★★★★ 5/5
GoogleProfessional, smooth and efficient. The team at First Union have made moving into a new flat stress-free and provided a service I would highly recommend to anyone looking to rent through a top notch agency. Special shout out to Blossom and Remy for all your help!
Brian · 14 April 2021
Agent replied · 28 May 2023
Hi Brian - Thank you so much for the great review. It is so nice to receive such positive feedback. Thank you also for mentioning Blossom and Remy who are valuable, hard working members of our team.
★★★★★ 5/5
GoogleWe’ve had a really positive experience with First Union. Everything has been smooth and well-organised - Sandra has been fantastic. I would definitely recommend!
Anneke · 14 April 2023
Agent replied · 28 May 2023
That's great Anneke. Thank you.
★★★★★ 5/5
GoogleI rented my flat in Battersea area through First Union and had a very good experience. Sandra was super helpful and very responsive. They were really professional and almost all the process was managed online, which I really liked.
Serhat · 14 April 2021
Agent replied · 28 May 2023
Thank You Serhat. That's a lovely review and its great to hear your kind comments regarding Sandra. She is a very valuable member of our team!
★★★★★ 5/5
GoogleAll ways provide excellent customer service, very quick in helping maintaining the flat we rent in Wandsworth. Most recently Blossom has been great help to ensure the flat is the best it can be! Thanks for all your help, Alex
Alex · 14 April 2020
Agent replied · 28 May 2023
Thank you Alex for taking the time to post that lovely review. It is very much appreciated and nice to hear positive feedback on Blossom who is very new addition to the First Union team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.