Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a property buyer I have dealt with other offices of FJL and always been impressed with their collective professionalism. I have recently been looking around Aldgate with Moncef. I deal with many many estate agents in my job and Moncef struck me immediately with his total dedication to his job and his clients.
He is uber communicative and punctual, down to the minute. He is able to juggle unforeseen situations with a cheerful and efficient aplomb, one such scenario made me step back and wonder with amusement how he would handle it. With total confidence, balance and superb thinking on his feet...Very impressive.
Pete · 15 June 2019
★★★★★ 5/5
TrustpilotGreat work from the Felicity J Lord team and especially Charlotte
Working with Charlotte to find an apartment was great! She was really perfect, from the visit to helping us set everything ok and making the right arrangement with the landlord to move in. I definitely recommend working with Felicity J Lord and especially more with Charlotte!
Morgan · 28 March 2020
Agent replied · 12 June 2024
Morgan, thank you for your kind words , it will mean a great deal the whole team at Clerkenwell.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
Trustpilot!!! Compliments !!!Please forward my further compliment to…
Please forward my further compliment to Sherree Valentine-Daines lady for being so lovely early morning, providing a delicious cup of coffee surrounded by beautiful "Fine Art Gallery"dominated by beautiful world of watercolors, shadows, reflections by hidden personality.....
Jurgita · 20 August 2024
★★★★★ 5/5
TrustpilotThis five-start review is dedicated to…Jean Piper at FJL
This five-start review is dedicated to Jean Piper at FLJ who came in for the periodic property visit mandated as per our tenancy agreement on March 9, 2020. While we've had teething troubles related to property management by FJL, Jean came as a breath of fresh air with her proactive and 'can-do' attitude and a genuine interest in helping us out with nagging issues. She's been a great leveler with regards to our ongoing lettings experience through FJL!
MC · 17 March 2020
★★★★★ 5/5
TrustpilotLast couple of weeks I was worried as I…
Last couple of weeks I was worried as I could not manage new homefor me. I would really appreciate Lucy for her help. She is very friendlywithout compromising with her professionalism. She is quick about any query and very good negotiator. I wish all the best for Lucy.
Hafiz · 18 March 2019
Agent replied · 12 June 2024
Hello Hafiz, we appreciate you taking the time to leave us this feedback.Thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Felicity J Lord Canary Wharf (Lettings)
★★★★★ 5/5
TrustpilotRental property leased with Chris
We've recently leased a rental property with Felicity Lord at Stoke Newington under Chris. He was extremely helpful, professional, and knowledgeable throughout the process. I felt he listened to our concerns and felt supported the entire. Would highly recommend working with Chris and his colleagues.
Rebecca · 22 April 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave such positive feedback Rebecca. It will mean a great deal to the team at Stoke Newington. Needless to say, should you know of anyone looking to let or rent a property currently, please do pass on our details. We would love to help.Enjoy your new home!
★★★★★ 5/5
TrustpilotExcellent experience
I recently had the excellent experience to rent a property via Felicity J Lord being attended by Justyna. The whole deal was smooth and agile. I would like to thank her for all the professionalism, dedication, competence and a clear demonstration of goodwill, a significantly rare quality.
Thiago · 4 July 2019
Agent replied · 12 June 2024
Thank you for providing such positive feedback Thiago. It will mean a great deal to Justyna and the team at Blackheath Village.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Enjoy your new home.
★★★★★ 5/5
Trustpilotgreat experience renting with Vivien…
great experience renting with Vivien and Faisal at Felicity J Lord in hackney and stoke newington respectively.They collectively made me feel informed as the rental process unfolded.
Lunch · 17 March 2023
Agent replied · 12 June 2024
Dear Lunch Sean, Thank you for your kind review and I am so pleased you enjoyed working with Faisal and Vivien from our residential lettings team. Kind regards,Charlie SavilleBranch Manager (Sales)
★★★★★ 5/5
GoogleDanielle from the sales team has been incredibly helpful in understanding our wants, sending over relevant properties and helping us with the search! We are hopeful that we’ll soon find what we’re looking for
Amit · 14 June 2022
Agent replied · 13 June 2024
That's amazing Amit and Ash, thank you for your kind words. I look forward to finding your home. Best Wishes, Danielle Ashford-Quaye
★★★★★ 5/5
TrustpilotIlya is fantastic!
Ilya has been fantastic- not only really friendly and personable but super speedy replies to emails and genuine helpful advice. The fastest lettings agent I've ever experienced :)
Fiona · 13 July 2020
★★★★★ 5/5
TrustpilotSpeedy and helpful assistance
Speedy and helpful assistance with my enquiry. Both Cindy and Natalie both responded really fast to solve a problem I had, and sent me regular updates to kindly keep me in the loop. Very greatful for their help!
James · 13 July 2024
★★★★★ 5/5
GoogleWhile looking for a new place, got lucky to have had Bilal assigned to us who has been a real asset in making this property as smooth as possible for us to move into. Top professional. 5 star service!PositiveProfessionalism
Raju · 25 August 2021
Agent replied · 13 June 2024
We are very happy to have provided you with such a positive experience Raju and thank you again for the great review. It will mean a great deal to Bilal and the team at Wapping. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help. We very much hope that you enjoy your new home.
★★★★★ 4/5
TrustpilotI found Joanna to be really reliable…
I found Joanna to be really reliable and friendly. She was always able to get an answer quickly during the letting process. And the details were never left aside which I really appreciated. I was also very impressed with the speed the branch found me a tenant.
Girish · 18 March 2019
Agent replied · 12 June 2024
Thank you for leaving such positive feedback Girish, it means a great deal to the team at Islington.
★★★★★ 5/5
TrustpilotThank-you Bow Office
Thank-you to Jean Piper at the Bow Office for acting so quickly and efficiently dealing with a difficult issue within the property we let out. Keep up the good work Kind regards
Mark · 23 August 2022
Agent replied · 12 June 2024
Dear Mark,Thank you for your wonderful review. Jean in our Property Management team will be delighted to read this. Kind RegardsHassan Ali Property Management Manager Felicity J Lord Bow
★★★★★ 1/5
GoogleUtterly unprofessional! Worst customer service/attitude I have ever experienced!!! My girlfriend and I have scheduled a viewing with the branch manager (Louise) and one of the agent (Anca). After re-confirming the meeting by phone earlier today, we travelled all across the city especially for this viewing. We took special leave from work in order to attend and they did not show up! We phoned several times the branch and emailed them. Finally the branch manager came back to us simply asking "can you wait more or do you want to reschedule?". How about an apology?!?! After ONE HOUR the agent sent us an email with the most ludicrous and incosistent excuse! I will avoid FJL like the plague. Get your s**t together and respect the time of people that actually are working!
Andrea · 15 June 2018
★★★★★ 5/5
TrustpilotFriendly, attentive and the best properties
Delighted to share that Robert has given us a fantastic experience from start to finish, in both exploring selling & letting our flat; and then also finding our DREAM HOME to let in Stoke Newington, exactly where we wanted.Robert’s style and attentive approach is a breath of fresh air in the wheeler dealer world of estate agents and it makes us want to always use Felicity J Lord in future.Thanks v much! Jonathan and Delphi
Jonathan · 15 August 2020
★★★★★ 5/5
TrustpilotSuper fast response to our queries and…
Super fast response to our queries and dealt with in a professional and positive manor, Jean Piper gives good value and service... Thank you for your help and support.
Andrea · 1 December 2022
Agent replied · 12 June 2024
Hello Andrea, Thank you so much for your kind words and it is great to read that I have managed to provide a good service again. We pride ourselves with our in branch property management team to ensure we help and give the service and respect that all landlords deserve.
★★★★★ 5/5
GoogleMohammed from lettings really went the extra mile to help secure our property. Would 100 per cent recommend him to any future tenant!
George · 14 June 2023
Agent replied · 13 June 2024
Hi George, thank you very much for your kind words, it will mean a lot to Mohammed and the team here at Wapping. Needless to say, if there is anything else we can assist with, please don't hesitate to contact us.
Felicity J Lord Wapping.
★★★★★ 1/5
TrustpilotGot a spam letter about wanting to buy…
Got a spam letter about wanting to buy my property in Islington... only that my address isn't even in England!
D · 27 March 2025
★★★★★ 5/5
GoogleVery helpful and well informed in arranging viewings.
Many thanks.
Lewis · 16 April 2024
Agent replied · 13 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, in Wapping it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
TrustpilotVery helpful
Had a great experience with Mimi at felicity j lord. She listened carefully to what I was looking for and sent over plenty of options for me to look at. I was able to view a flat I liked that same day. Thank you!
Aimée · 5 March 2020
Agent replied · 12 June 2024
Aimee, many thanks for the 5* rating and positive comments. It will mean a great deal to Mimi and the team at Islington.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotGreat service from Sarah Kelsey who…
Great service from Sarah Kelsey who provided our check in and check out - very accommodating, good communication and went above and beyond - we left a parcel behind after moving out and she very kindly forwarded on - thanks for a very positive experience.
Andrew · 17 September 2019
Agent replied · 12 June 2024
Dear Mr Hargreaves, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with our checkout clerk and I am glad that you received your parcel!Good luck with your new home.Kind Regards Blackheath Team.
★★★★★ 5/5
GoogleWe had a great experience in buying a flat with Martin. He was really friendly and kept us informed at all stages of the process.
I would highly recommend them.PositiveQuality, Professionalism
Cleo · 25 August 2022
Agent replied · 13 June 2024
Thank you Cleo, congratulations on the new home!
★★★★★ 5/5
TrustpilotJean expertises
Jean couldn’t have been more punctual or professional. She had an attention to detail in the way she conducted the inspection - noting down the things which needed addressing urgently and advising me with how to proceed which was reassuring and appreciative in itself.
Olivia · 11 February 2020
Agent replied · 12 June 2024
Dear Olivia, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with Jean. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLA Branch Partner
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