Trusted Agent profile · London
★★★★★
1,221 reviews across 2 platforms
9 New Crane Place, London, E1W 3TU
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 9 New Crane Place, is rated 4.2 out of 5 across 1,221 reviews on two platforms, including 303 Google reviews rated 4.6.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly professional and friendly
This was a very smooth and painless process, right from the first communication to arranging the payments for our lovely new flat! Justyna was friendly, helpful, and always available to answer our various questions. Highly recommended!
Dear Jamie, Thank you for taking the time to let us know how we did - such kind words. We hope you have a great day and are enjoying your new home!Kind RegardsBlackheath team
5/5
TrustpilotVery professional and helpful.
Jean was very attentive and thorough. She was extremely professional from her first email and was prompt when replying to queries. We hope to deal with Jean in the future. Thank you very much.
Dear Joe, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and especially Jean. If you know of anyone else who would benefit from a 5 star service then please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotVery helpful agent
Robert from Felicity J Lord in Stoke Newington was extremely helpful and interested to know how my flat search was going (apart from doing his best to find us a flat). I would definitely recommend him.
Marios, thanks for taking the time to leave a review. We greatly appreciate the feedback and are please to read that a 5* service was delivered to you!
1/5
TrustpilotTerrible service and communication
Terrible service. When we got the flat it was dirty and there were dead flies everywhere. The oven was broken we had to fix it ourselves. They said they were gonna fix the bathroom, it’s been a month and they still haven’t done anything about it. They got their money upfront and they don’t care about any of our problems now. Would not recommend. Do not get involved with them.
5/5
TrustpilotMy interactions with Felicity J Lord…
My interactions with Felicity J Lord agents have been very good. The staff especially Amandeep and Monica have always been very polite and professional. Their efficiency at keeping me up to date has been great!
Many thanks for the 5* review Sukie, Amandeep, Monika and the whole team at Shad Thames will be over the moon.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleWe had the joy of meeting Mohammad, who showed us round a flat in Shadwell. After the viewing he gave us some really helpful information on the area (which we didn’t know well) and followed up with a call for our feedback on the property. Great experience
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to Mohammed. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
TrustpilotThank you bilal
Thank you bilal. Felixity j Lord is a good agency. You were very honest. Communication was excellent. Showed us around a property in a professional manner. Answered all our questions. H & T xxx
Dear H Baker, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and in particular Bilal.If you know of anyone else who could benefit from our assistance please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotFantastic service
Ellie and Hannah were great throughout the whole process. They were both very helpful and quick whenever we had any inquiries, which made the whole renting process much easier than I’ve had in the past
Thanks so much for the positive feedback, Hannah & Ellie will be over the moon.Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
5/5
TrustpilotThank you Hannah!
Hannah has been absolutely fantastic whilst helping us move into a new property. She has been extremely helpful and is very reliable. Hannah is a true asset to Felicity J Lord. Thank you Hannah!
Dear Becky, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and Hannah will be delighted to read this. If you know of anyone else that would benefit from this level of service please pass on our details.Regards,David Greenslade (MARLA)Branch Partner
1/5
TrustpilotWorst service I have ever seen in my…
Worst service I have ever seen in my life…. I had c section 4 months ago and since my delivery im calling the company and sending emails for the replacement of mattress but nothing happened yet… even after the visit of the company representative…
Dear Daman Walia, we are truly sorry to hear about your experience. Your feedback is important to us, and we apologize for any inconvenience caused. We will investigate this matter further to ensure a prompt resolution. Thank you for bringing this to our attention.
1/5
TrustpilotStay away from them at any cost
Stay away from them at any cost! They don’t even deserve one star! They gave me the flat extremely dirty despite the fact I wrote in my offer that the flat must be professionally cleaned before my move in date! There are 1000 problems in the house but they don’t even look at those! They simply ignore your Emails and calls and leave you with all the faults in the house! The staffs are irresponsible and rude! Honestly if you want peace and comfort in your new home, don’t be with them!
5/5
TrustpilotFaisal was a kind estate agent who was…
Faisal was a kind estate agent who was determined to help my boyfriend and I find the perfect home in London. Which he did. Thank you Faisal for all your help! Highly recommended.
Lily, your satisfaction is our top priority. It was an amazing experience for myself to help you and your partner find the perfect home for you both. Please do not hesitate to contact us here are Felicity J. Lord in Hackney as we are always more than happy to help!I hope you and Tyrone make happy memories in your new home. Thanks again for taking the time to leave us this information about your recent visit. Take care!Faisal Hussain Felicity J. Lord Hackney
5/5
Trustpilotwe’ve just let our property with FJL…
we’ve just let our property with FJL Blackheath. The team there were brilliant, in particular Justyna. Justyna found us our tenants and kept us updated throughout the letting process. She was extremely helpful and supportive.
Dear Sarah & Jason,Thank you so much for your review. It has been our pleasure and it has been lovely working with you. We wish you a long, happy tenancy. Kind Regards, Lisa, Felicity J Lord.
1/5
TrustpilotAn extremely terrible experience and…
An extremely terrible experience and lack of care from Felicity J Lord - Bow staff. It seems to be a group of cowboys who do as little as possible to ensure tenants are safe and processes are properly followed for an easy tenancy.
5/5
TrustpilotJodie Lands - Exceptional Service - Greenwich FJL
Quite simply, I wish there were more stars with which to award Jodie Lands! She genuinely deserves a constellation; for her unfailing professionalism, her personal integrity, her sincere kindness, her ability to operate in a complex, often dynamic environment and still achieve desired outcomes, but, most remarkably in the real estate world, the honour of her word - if Jodie says she will do something, it will be done - correctly, on time, without fail.The experience of any tenant can at times be a stressful or frustrating one, happily Jodie Lands as been the undoubted highlight of my experience with Felicity J Lord.
Good morning Muade. Wow! Thank you so much for taking the time to leave such a glowing review for Jodie. She is, as you have found, an incredible asset to our business and I know that your comments will make her day.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Stay safe and enjoy your home.
2/5
TrustpilotI've been disappointed by the service…
I've been disappointed by the service I've so far received from the Wapping branch. There's been a recurring lack of attention to detail - and a very strange decision to bill me twice for one report (claiming that the Check Out Report and the Check In Report - identical in wording and based on a single visit - were two separate documents, incurring two separate fees.) I hope for better in the months ahead - and will amend this review accordingly should service improve.
Hi James Reynolds, we regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you and will be in touch shortly. Felicity J Lord Wapping
5/5
TrustpilotGreat service!
Overall, everything was well organized and I received all the information and help I needed on time. Justyna was very kind and helpful, and it made a great difference in the process! Thank you!
Many thanks for taking the time to provide us with such positive feedback Maria. Justyna and the team at Blackheath will be over the moon.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleIt hasn’t been the easiest communicating with FJL in terms of getting someone to come to the flat to fix things but Marcos recently joined the management side of FJL and has been really wonderful and helpful in moving forward with requests. I’d like to leave a 5 star review for him and thank him for all his help!
Many thanks for the 5* review Christine , Needless to say, if you know of anyone looking to let or rent a property currently, please do pass on our details as we would welcome the opportunity to assist, Marcos and Felicity J Lord Lettings Team
3/5
TrustpilotGood viewing service, but have been ignored since
Updating this review from a 5 star to a 3... We had a great initial experience with FJL when we were viewing the property. Unfortunately, however, the service since we've moved in has been poor. We have been waiting for a response on an issue we raised over a month ago. We have chased several times and have been ignored. It's a real shame given our early experience was so good, but they haven't been there for us when we needed since the contract was signed.
Dear Tamsin, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLA Branch Partner
5/5
GoogleGreat experience being shown around by Martin. He was very informative and helpful, without seeming pushy. He showed the properties well, suggested ones that suited my criteria and gave me a lot of food for thought. It was all-round a positive experience. Highly recommend - thanks!
Thank you Michelle for taking the time to provide such positive feedback, it means a lot. Should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help, Martin, Felicity J Lord Wapping
5/5
TrustpilotExcellent service
I worked with Inga Nair from the Shad Thames office and I highly commend her for the service provided. She provided excellent guidance throughout the letting process and responded promptly to all my questions.
Thank you for the 5 * review Lyuboslava, it will make the teams day.Needless to say, should you know of anyone looking to rent or let a property, please do pass on our details, we would love to help.
5/5
GoogleMohamed has been very helpful and responsive throughout the process so far, it has been a pleasure to deal with him.
Many thanks for providing such positive feedback. It will means a lot to the team here at Wapping. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help. Kind regards, Mohamed Medjaoud, Wapping, Felicity J Lord (Lettings)
2/5
TrustpilotNot a 5 star service
We moved into our rental property almost three weeks ago and are only just now able to settle in properly. Following putting money down to secure the property, we had next to no communication from the agency (FJL), just a portal to upload documents to. The key document that was issued to us, the Tenancy Agreement, was signed and completed by all parties. When we contacted FJL a few days prior to move in to confirm arrangements for getting keys etc (as we had heard nothing from FJL), we were told the date on the agreement couldn’t be honoured. It became apparent that FJL had mis-managed the outgoing tenants and we were told that we would have to move in 24 hours later and we would be refunded a days rent. This meant our movers couldn’t unpack and assemble our items as intended and we had to pay a handyman ourselves to do so. FJL offered us £50 to cover this when we asked for some compensation but the bill was in excess of £200, furthermore we had to chase the £50 from them more than once. Almost three weeks after move in, it has still not been received. Just after our move in a “new mattress” arrived (as agreed as part of the rental negotiations) and it was clearly several years old and shipped over from someone’s else’s house! The final straw was they kept messaging us to write this review, asking for 5 stars, when we still had issues outstanding. If only they’d been in touch so much before our move in!
Dear Sally,We are sorry to hear about this, this is not the service we strive to achieve and would like to investigate if that is ok? If you can email the details of what happened and the branch you are renting with to help@fjlord.co.uk we can look into this.Regards Hannah
5/5
TrustpilotEllie-Mai has been very attentive and…
Ellie-Mai has been very attentive and always responds very quickly to our emails. Thank you
Dear Eleanor, Thank you for your 5 star review and kind words for Ellie.-Mai in our Property Management Team, she will be delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
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