5/5
TrustpilotVery friendly and professional...
Very friendly and professional experience with Ilya, felt organised and I knew what was going on at all times! Top banter as well
Trusted Agent profile · London
Felicity J Lord London reviews
★★★★★
1,216 reviews across 2 platforms
10 New Crane Place, London, E1W 3TU
Felicity J Lord's office in London, at 10 New Crane Place, is rated 4.2 out of 5 across 1,216 reviews on two platforms, including 303 Google reviews rated 4.6.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotFrom a prospective landlady
As a prospective landlady, I was pleased with the tenants Felicity J Lord found for me. They couldn't be more suitable for my property.
5/5
TrustpilotJean Piper conducted a property…
Jean Piper conducted a property inspection whilst we were away and left us note to know that the inspection was done. Very professional.
5/5
TrustpilotApartment inspection
Jean came to inspect our apartment. She came right on time and true to her word was unobtrusive and conducted a thorough job.
5/5
GoogleEd was very helpful when showing us around two properties. He was friendly, professional and answered all of our questions. Thanks.
5/5
TrustpilotI’m really happy how everything went
I’m really happy how everything went, I’m looking forward to move in into a new flat I dreamed of!
5/5
TrustpilotExcellent service
Excellent service, was very understanding of the issues we’ve raised, provided support and explanations for all our questions. Overall very satisfied!
1/5
TrustpilotTakes a long time to respond to emails
Takes a long time to respond to emails. No response to calls or concerns. No clear communication.
5/5
TrustpilotGreat attentive service
Great attentive service with a clear online portal to let you know what needs to be done.
5/5
TrustpilotFantastic at every step of the way
Fantastic at every step of the way! The first letting agent in London that I would actually recommend
1/5
TrustpilotAmazed they have a high rating
Amazed they have a high rating. Awful. Never respond. Dreadful customer service
5/5
TrustpilotExcellent service
Excellent service. Friendly and professional. Stuart and Matt, thank you so much.
5/5
TrustpilotGreat communication…
Great communication via watsap and phone calls. Good tenant found within three weeks.
5/5
TrustpilotMy experience with this agency has been…
My experience with this agency has been very good and the people very professional.
5/5
TrustpilotI found Stephanie at FJLord property…
I found Stephanie at FJLord property management very helpful and a pleasure to deal with.
5/5
TrustpilotPolite & Professional
Stephanie, property manager at FJL is polite, professional and a delight to work with!
5/5
TrustpilotNice service
Nice service, great contact, good tenants.Great experience with FJL.
1/5
TrustpilotNo Stars: Avoid Avoid Avoid
No Stars.
5/5
TrustpilotVery nice guy and available to help you…
Very nice guy and available to help you at any timw
5/5
TrustpilotLucy at the Clerkenwell branch is professional and kind.
Very good experience in finding the right apartment.
5/5
TrustpilotRecommended
Very good service - quick responses and always helpful.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you
5/5
TrustpilotIlya Hubin Review
Really Friendly,knowledgeable and Welcoming.
5/5
GoogleVery professional service, helpful and clear.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
