Trusted Agent profile · London
★★★★★
1,216 reviews across 2 platforms
10 New Crane Place, London, E1W 3TU
Felicity J Lord's office in London, at 10 New Crane Place, is rated 4.2 out of 5 across 1,216 reviews on two platforms, including 303 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotBest agency I’ve been with in London
Best agency I’ve been with in London. Responsive to emails. Sarah Kelsey was thorough with our inventory in noting issues with the property.
Thank you for the 4* review, it will mean a great deal to the team at Greenwich.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleChris Burke communicates well, fast and is very helpful. Lovely working with him!
Dear Michael, it was my pleasure assisting you and thank you so much for taking the time to leave me a review. Many thanks. Chris Burke, Property Management Team
5/5
TrustpilotVery happy with the work on the…
Very happy with the work on the renewal, and change of one tenant. Super smooth, thanks Amandeep.
Hi Nigel,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotIlya has been very helpful
Ilya has been very helpful. Easy to contact, great when advice was needed and also a good commutator between myself and the landlord.
Hi Nick, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
5/5
TrustpilotThanks so much to Sarah Kelsey of the…
Thanks so much to Sarah Kelsey of the Blackheath branch. Had a couple of snagging issues that Sarah took care of super quickly...
Dear Liam,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
5/5
TrustpilotGreat experience renting with Felicity…
Great experience renting with Felicity J Lord - Ilya was friendly, helpful and always quick to respond to any questions or requests we’ve had.
Thank you for providing such positive feedback Laura. It will mean a great deal to Ilya and the whole team at Stokey.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotPremium service delivered by the Bow…
Premium service delivered by the Bow branch. Hannah was extremely proactive and prompt when communicating, making it a pleasure to deal with them.
Dear Rick, Thank you for taking the time to share your experience. We are delighted you continue to be pleased with the service you receive whilst letting your property via FJ Lord Lettings in Bow. If you know of anyone else who would benefit from this 5 star service do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotFaisal has been extremely helpful…
Faisal has been extremely helpful throughout this process, despite coronavirus fears! Has helped make this a smooth transition in a bumpy time.
Hello MFarley,We are very happy to have provided you with such a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!Kind RegardsAmanda Alleyne
5/5
TrustpilotI have found FJLord (especially Hannah)…
I have found FJLord (especially Hannah) to be the best estate agents I have everused. Always there for help and advice and very professional
Dear Hannah, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property through Hannah Payne and Felicity J Lord Bow. Regards,David GreensladeBranch Partner
5/5
TrustpilotThanks so much Ilya for showing me the…
Thanks so much Ilya for showing me the properties this morning - excellent friendly service and very professional. Thank you for your time!
Thank you for providing us with such positive feedback Talia, Ilya and the team at Stoke Newington will be over the moon.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help.
5/5
Trustpilotletting service from faringdon branch
Josh and Charlotte were very helpful and proactive in letting our flat in Islington. Very regular updates and generally very responsive. Thank you
Thank you for taking the time to provide such positive feedback Maria. It will mean a great deal to Josh, Charlotte and the team at Clerkenwell.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details, we would love to help.
5/5
TrustpilotA wonderful experience
Anna was fantastic, so lovely and responsive, answered all our questions and gave us everything we needed.A joyful process!
Thank you very much for your feedback, it means a lot to the team and to Anna, Felicity J Lord Islington Lettings
5/5
TrustpilotThank you Patrick!
Patrick was great and he helped us find our dream flat!! Great communication - would highly recommend Felicity J Lord. Thank you!! :)
Hi Laura Boniface, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Felicity J Lord Hackney (Lettings)
5/5
TrustpilotEasy Time!
Ben and Oliver were incredibly helpful throughout the process and lovely to work with. Very understanding and accommodating for a first time renter.
Many thanks John for taking the time to feed back to us. Your comments and 5* rating will mean a lot to Oli , Ben and the team at Wapping.Needless to say, should you know of anyone looking to rent or let a property currently or in the future, please do pass on our details as we would love to help.Enjoy your new home
5/5
TrustpilotAlways on top of things and kept me informed
FLJ have been managing my property for just over a year now. I have been kept up to date throughout and consulted on any issues that have occured. Every month there's a detailed report of exactly the ins and outs including invoices for any maintenance in the flat. As soon as one tenant left, they immediately found new tenants for it. It has made life very easy for me!
Dear Christine Tan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you receive whilst letting your property with us. If you know of anyone else who would benefit for a 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotWe Got a great apartment from Felicity…
We Got a great apartment from Felicity J Lord Mile End. Thanks to Bilal and his team for a smooth transaction.
Dear D Vermeal, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotFantastic team
Fantastic team full of passionate individuals. We have moved in 4 days after viewing the property. Justyna, our Agent was extremely efficient, friendly and professional. We couldnt find a single fault in their dealings! We are grateful for their incredible service and want to wish them all a Merry Christmas!
1/5
TrustpilotAvoid at all cost.
Nothing positive about this estate agent. Ignores communication via email and phone calls for 2 months about a leak in the property. When they want something regarding the illegal electric box fixed with tape, they want immediate help from me. And on top of that they will make up lies about rent arrears to mess your next rental. Sad and unprofessional staff.Canada Water branch
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleWe are very grateful for Martin for his efficiency and excellent service. He was very helpful when we encountered challenges and has gone above and beyond in contacting the relevant parties to help speed things up to ensure a smoother transaction and kept us updated throughout. Thank you and I would recommend Felicity J Lord to anyone!
Thank you so much for the kind words and recognition S T. It was an absolute pleasure working with you and hope we can do so again in the near future. Martin
5/5
TrustpilotThank you to Bilal for arranging the…
Thank you to Bilal for arranging the whole process of moving into our new home. Communication was amazing. Best agent!
Dear Fatin, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from the same 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotBow office - an outstanding team
From a Landlord’s perspective, 3 years of dealing with the team in Bow office of FJL has been extremely positive throughout.Headed up by David Greenslade....Hannah, Ellie and Bilal are a pleasure to deal with. All highly responsive, hard working and go the extra mile to help in whatever way they can. Really worth their weight in gold and have always found high calibre tenants on my behalf. Thank you
Thank you very much taking the time to leave this positive feedback Fifi, it will mean a great deal to to the entire team at Bow.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotAnnabel rocks!
Annabel is the first agent that I worked with, wich presented genuine interest. She is truly helpful and knowledgeable.
Dear Alexandru Leonte, Thank you for your kind words, it will mean a great deal to Annabel and the whole team.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
GoogleShout out to Louise. It's rare to find someone who genuinely cares about your position and will bend over backwards to help out.
Dear Max F, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are always more than happy to assist you if anything else comes up. Take care! Kind regards, Felicity J Lord Wapping Lettings
1/5
TrustpilotAbsolutely despicable service
Absolutely despicable service. Have been trying to sort out serious damp issues for a month and have been chasing to no proper response. They then send out a roofing contractor who has supposedly attended my property… except they haven’t and I’ve never let them into the property! Never answer the phone when I ring, never rent a property from this company!
I am sorry you have felt the need to leave this review. I have spoken with Sai Kher one of our in Branch Property Manager, who has been dealing with this and I can see from notes saved on the tenancy and the email chain that you have been given regular updates via telephone and email. There was a delay as we required approval from the landlord and Sai kept you in the loop on this and contractors have attended and work is scheduled as per your acknowledgement email dated 13th October 2021.I do understand that this can be frustrating for you however as mentioned Sai has kept you informed and updated.
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