Trusted Agent profile
★★★★★
73 reviews across 2 platforms
62 New Kings Road, London, SW6 4LT
Featherstone Leigh's London office at 62 New Kings Road is rated 4.4 out of 5 across 73 reviews on two platforms, including 61 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleTom helped us find a rental property in South London. Can’t recommend his services enough - he was always available and found us a great property that suits all of our needs in no time at all.
Hi Will, thank you for the great review and sharing your experience with Tom. We appreciate the support and wish you all the best.
5/5
TrustpilotEllie Troisi at the Lavender Hill Office
We cannot thank Ellie Troisi and the team at the Lavender Hill office enough. This was our first house purchase and we received the keys within two months of our offer being accepted. Ellie was there from day one providing support and guidance throughout the whole process. Thank you
5/5
TrustpilotKew team highly recommended
I highly recommend Featherstone Leigh’s Kew team. Jo O’Sullivan has a brilliant knowledge of the area and market and is great at building long term relationship with her clients and I’ve been so impressed with the expertise and hard work Prue Semba has demonstrated as she skilfully guided me through my first letting process. This team have gone above and beyond and are friendly and fun to deal with. I wouldn’t hesitate to recommend them. Many thanks!
5/5
GoogleHannah and her team assisted us in the process of renting out our flat, and managed to secure us tenants within days from launching the marketing. They have been very professional and helpful throughout the whole process, from the evaluation of the flat till completion. We had a great experience with them and we would absolutely resort to them again!
1/5
GooglePaid over market value, for a property with a broken toilet... this was reported 3 times by the previous tenant and not brought to our attention before we signed for the property. They blame Urang for the key being delayed (it took 6 weeks …
1/5
GoogleCalled up to view a property, everything was as you would expect with friendly staff and quick to respond. However, upon attending the property for the viewing after rushing from work to be there on the other side of London, there was no …
5/5
GoogleThe service was excellent - they were really helpful and Harry was always available and a brilliant negotiator. I would definitely recommend them.
5/5
GoogleHuge thank you to both Harry Shaw & Ash Hariri who helped us buy our home. They were both professional, friendly and extremely efficient throughout and we are truly grateful for all their hard work enabling us to move through the process quickly!
5/5
GoogleThe service was excellent - they were really helpful and Harry was always available and a brilliant negotiator. I would definitely recommend them.
5/5
GoogleHarry Shaw showed great patience and enthusiasm, he worked hard to source properties we would be interested in and made the experience far less stressful than it could have been
Hi Wendy, thank you for taking the time to write a great review. We are so glad Harry showed patience and enthusiasm and made the experience less stressful. We appreciate the support and should you need anything further, we will be happy to help.
5/5
GoogleHannah Al-Sayyah has been the most efficient, considerate, respectful professional I've ever encountered in the real estate industry. Her support, response and professionalism in resolving all issues related to my recent tenancy agreement have come as a great relief during challenging circumstances. I can't recommend her highly enough. Many Thanks Hannah.
5/5
GoogleAlthough we didn’t find a house with this office, Lara Belpeer was particularly great with helping us on our house hunting journey and offered a professional and very efficient service. I wish her all the best in the future
5/5
GoogleVery professional. Very good and important balance of pressure during the actual negotiation of the sale, and follow-up on execution post offer and acceptance to get the deal done
1/5
TrustpilotDespite being bullied out of a job by a…
Despite being bullied out of a job by a homophobic manager, I never received an apology from Polly the Managing Director. Instead she chose to spread gossip and lie
5/5
GoogleLara has been extremely helpful over the past couple of months in our effort to find our new home. She understood and catered to our exact requirements until we found our perfect home.PositiveProfessionalism
1/5
TrustpilotVery disappointing experience
Very disappointing experience. They over promise and under deliver. We had been warned that they sometimes send the "lady from the Richmond office" Sophie, who will tell a great story of how awful other agents are and how she will be available whenever needed. When I said other agents had heard this before, and she just disappeared, she told me she had been furloughed. What was her excuse this time? After hounding us daily to leave the other estate agent, she ghosted us once it was done. As for the others. Had to email Matt the assistant director several times to correct the spelling of our housing details. Communication was terrible. We were told of some viewings after the event. We had felt that the agent was working for our buyer not us, but having spoken to her, sounds like he was pretty poor there too. We sold the house, yes, but for less than the agent has suggested. Glad it's over. It is galling to think how much they earned, given the low quality of the little they did
5/5
GoogleThe service we received from Chesterons was faultless! Glynn Gibb was super professional and his marketing strategy of our property meant we achieved an over asking price. A very big thank you to Gynn and his team.
1/5
GoogleIncompetent team, that anyway changes all the time. They are here to take money from landlords and tenants as much as they can and as fast as they can. Absolute zero customer service, especially the letting team.
3/5
TrustpilotOkay but not recommended.
They were good property managers, but there is a lack of communication between departments. Also, they have a tendancy to just forward emails from tenant to landlord - they manage admin rather than property. They recommend cleaners and then charge odd amounts for things that haven't been cleaned properly. They also provide costs without explanation or proof. Friendly but do not think.
5/5
GoogleWith our current tenancy coming to an end, it’s the best time to provide an end-to-end review of the Parsons Green office; and they have been nothing short of fantastic in my opinion. From the very beginning, not only was the level of service from Fiona D. professional, but also exceptionally personal and helpful to a humbling extent, thank you again. I’d highly recommend this agent to anyone in need of their services.PositiveResponsiveness, Professionalism
5/5
GoogleGary Noone was very helpful in finding us a rental property in Parsons Green. He guided us through the process while we were moving from overseas and made sure everything ran smoothly.
5/5
GoogleHannah and Cass were both amazing at getting our dream flat in London! They were so helpful and were always there if we had any questions throughout the process.
5/5
GoogleHarry, Glynn, Olivia and the rest of the team were excellent in dealing with the sale of my flat in Fulham. They are incredibly knowledgable of the local market and did a great job in getting lots of viewings booked in due to their three local offices. Once the sale was agreed they were very hands on in making sure it ran smoothly to exchange and completion. Would highly recommend!
5/5
GoogleReally appreciative for all the help Jonathan was great! He went above and beyond to help us find the right place
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Featherstone Leigh's London office has 73 reviews across two platforms: 61 on Google, 12 on Trustpilot (across the whole business).
Featherstone Leigh London is rated 4.4 out of 5 across all 73 reviews, and 4.7 out of 5 on Google from 61 reviews.
Featherstone Leigh London, 62 New Kings Road, London, SW6 4LT.
