Eastbank Studios Ltd reviews

★★★★★ 5/5

Google

Great experience, Raluca was very responsive and helpful at all times. Would highly recommend.

Isabella · 14 June 2023

★★★★★ 1/5

Google

Please steer clear of Eastbank if buying one of their properties for your own sanity. Disorganised and changing goal posts, insisting on negotiating directly so you can’t receive proper advice from your solicitor. Eastbank try and bully you into buying a home on their terms leaving buyers exposed to unnecessary risk.

A · 14 June 2025

★★★★★ 1/5

Google

Having experienced how they operate their developments, we have found Eastbank Studios, London to be unhelpful, unprofessional and uncaring to put it mildly. I would urge the reader to search reviews here by LOWEST rated first to gain a truer understanding of this company's practises.

R · 14 May 2024

★★★★★ 5/5

Google

I have been renting with EastBank Studios for more than 8 years and had fabulous experience during the duration of my contract. Lulu,Michelle and their team members have been very kind,supportive,professional and helpful throughout my stay at this property. Highly recommended

Naveed · 25 June 2024

★★★★★ 5/5

Google

Tenant of 5 years, I found the service of Eastbank and Lulu to be prompt, helpful, and empathetic. Would highly recommend.

Adam · 19 March 2025

★★★★★ 5/5

Google

It was my first time renting in London and I'd obviously heard a lot of landlord horror stories. To me surprise and delight, I have found Eastbank to be so helpful and trustworthy. In particular, Raluca has always been very quick to respond to any queries which I'm really grateful for.

Rachel · 14 June 2023

★★★★★ 5/5

Google

Our experience buying a property from Eastbank was positive, with Daniel being approachable, responsive and professional. Overall they made a stressful process much easier for us and helped us getting our new home, which we love!

Daniel · 14 May 2024

★★★★★ 5/5

Google

Very helpful and response fast, and get perfect fit with my needed.

Yeung · 16 April 2025

★★★★★ 5/5

Google

Very Good Team to have they respond to every email. I haven't had an issue fingers crossed. well done Team

Francis · 19 November 2024

★★★★★ 5/5

Google

Always easy to deal with and made our first purchase super smooth. Thanks for Daniel and the eastbank team.

Jack · 19 November 2024

★★★★★ 1/5

Google

Avoid! Beware of Scam! Unprofessional! …

Hifzur · 16 April 2025

★★★★★ 1/5

Google

Horrendous. They were developing a house next door to ours. They ripped up our side path without asking, which they didn’t replace for a year. They also put scaffolding up on our property without prior approval. When I complained, they were dismissive and didn’t even apologise. Judging by the other 1 star reviews this just seems to be the way they operate!

Marisa · 15 March 2024

★★★★★ 5/5

Google

The team at Eastbank is without doubt the best real estate management/agent in London! I have been moving around every couple of years and the team is without the best. Lulu has always been responsive to all matters (even when she is on HOLIDAY!). I had a fridge broken down around Christmas time and the team arranged a replacement within a couple of days and saved my Christmas ! Because the team manages the properties directly for the landlord, their collections are always of much better value than those rented via a conventional property agents (who takes 10-30% of the rent). However, their properties go very quickly for the same reason, so if you are looking for a property in London, do reach out to them first and maybe you will get lucky!PositiveResponsiveness, Quality, Professionalism, Value

Hua · 25 August 2022

★★★★★ 4/5

Google

Lulu has always been very responsive to our emails and requests and helped us through the process of renting the flat efficiently.

Tom · 14 May 2024

★★★★★ 1/5

Google

Had an awful experience renting a house from Eastbank! We rented a house in E10 for nearly 3 years We were plagued with maintenance issues (14 x separate plumbing issues) When we finally gave up on them, they then tried to sting us for £1200 for some stains on the carpets. Thankfully we took the protected deposit to dispute resolution and they ruled in our favour. Unscrupulous. AVOID!!

Daniel · 14 June 2023

★★★★★ 4/5

Google

A good letting company that provides well maintained properties in East London and resolves maintenance issues quickly! Recommended.

Mark · 14 May 2024

★★★★★ 1/5

Google

Had an awful experience renting a house from Eastbank! We rented a house in E10 for nearly 3 years We were plagued with maintenance issues (14 x separate plumbing issues) When we finally gave up on them, they then tried to sting us for £1200 for some stains on the carpets. Thankfully we took the protected deposit to dispute resolution and they ruled in our favour. Unscrupulous. AVOID!!

Stage · 28 December 2022

★★★★★ 5/5

Google

As a tenant, can i say: Quick response to help, always helpful, no problems, high standard

Przemysław · 14 May 2024

★★★★★ 1/5

Google

I would strongly advise avoiding Eastbank Studios.

Tom · 20 September 2024

★★★★★ 5/5

Google

The team at Eastbank are extremely kind and professional. Raluca in particular is always quick to respond to any of my queries and really goes the extra mile. I would highly recommend Eastbank to anyone that’s looking in and around the Walthamstow area.

Safia · 14 May 2024

★★★★★ 1/5

Google

Did rent a flat with this agency for a few years and think it wasn't the best experience and don't recommend. We had a broken window for a few months(on winter) and despite of the emails they never reply to us and didn't repair it. We end up having to pay to repair it. And never pay us back. The washing machine was frequently broken. End up having my uniforms stuck for a few days inside the machine and they said they couldn't do anything until the technician come to repair it. When they change the carpets of the flat we were away on holidays, when we came back everything was out of his place and seems a hurricane came in though my house. Had to email them to have a request of apology! We did improve the floor of the kitchen/ toilet and when we moved out they didn't even bother to pay half of the improvements we did. When we moved out they were rushing us to move because there was a tenant to move in already and the tenant even came to put things inside the property when we still moving. Customers services/ repairs etc is very bad. Staff is unprofessional and sometimes rude. The only thing they want is money in the end of the month. Hello Jacqui I shouldn't even bother to respond to you but as you playing as victim now i think you really deserve a answer. And should even put here the email that you sent me threatening me and my husband to change my statement here on Google. I don't really care of what you think about me! Everything that I said on the review is true otherwise I wasn't posting that. I was your tenant for 4 years and always payed my rent on time so I think I have the right to say what im my opinon was wrong and don't come to threat me to change my statement! Everything that you done regarding the noise problem it wasn't a favour that you done to us it was your obligation as representative of EastBank!!!!!!!!!!!! As far as I know we were not the only one complaining about the noise! So it was your duty as agency to support your tennants!!! We were all paying rent and if this problem was continuing what was going to happen is that you were losing your tennants because we were planing to leave and other people were planing to leave as well. And this was going to be an ongoing problem with people in and out all the time if you didn't had support us and end with the problem now! So don't come to act as you done something for us more than you should had done because you haven't! I payed my rent and I don't own you nothing!!! Goodbye

Mara · 15 June 2019

★★★★★ 1/5

Google

Out of the 10 different agencies I've hired from in my short time as a renter this company takes the cake. With only 12 days notice before our move in date they decide to cancel our tenancy agreement due to a delay on our part for submitting forms. We were given less than a week to complete an online form for their legal agency Legal 4 Landlords. This form is riddled with problems and errors, and it took 4 days and 3 new links to finally complete the form successfully. But apparently that is our fault and we were too slow. I had complained to the agency that I was having issues with their legal firms online forms, and that was used against us as reason to terminate our policy. We had been given paperwork a few days before the Christmas holidays. However we were all at home away from computers that would allow us to complete the forms. This was mentioned to the agency and a clear line of communication had always been held. Bare in mind we'd already paid our deposits before even beginning paperwork. We all returned our paperwork promptly after the holidays. However we were told our guarantor forms would take too long to process before moving in and were therefor terminated our move. Despite having paid a deposit months previously. We have now been left with 12 days, to find somewhere new to live. This companies callous approach to handling peoples homes has left 4 young professionals borderline homeless. As we had already confirmed our move in dates, handed in our notice to our current house and found people to move into our old house. In 12 days we will be homeless unless we can somehow all find somewhere to live. Thank you Eastbank Studios, and Legal 4 Landlords for starting the new year off horribly.

Jack · 15 June 2019

★★★★★ 4/5

Google

From my personal experience I would have no hesitation in recommending Eastbank Studios. The location of my studio apartment in a lovely "older" block was simply the best. As well as an on site caretaker who became a friend, Eastbank were generally prompt with dealing with any requests for which I must say there were very few and very minor. Love to Jacqui who was great throughout my time. What was a 6 month tenancy ended almost 3 years later! I would certainly use their services again.

Yvonne · 15 June 2019

★★★★★ 1/5

Google

My experience of renting from Eastbank for a few years until about 2011 was pretty horrific. They left me without heating or hot water from Christmas until March while they tried to find someone to fix the 25 year old boiler. Similarly they replaced the fridge with a second hand one that had bare wires hanging out the back. To cap off the joyful times they tried to stiff me with fictious false deposit deductions on my exit, charged to their sister cleaning company who are, hey presto, owned by the same group, quelle surprise!! It took me a year and the threat of an action in the small claims court to get my deposit back without so much as an apology. You should expect made up exit inventory photos of microscopic dust. Take your own photos when you ready to leave. I remember showing up to pick up the keys and Jacqui in the office was off to court to defend some other claim. I should have run then! Beware. They're a property investment company who have little regard to those in the world who are obliged to rent. They'll do repairs yes, entirely on their terms. Don't expect any say or respect, just keep paying or else. In short, roll on the revolution. These and their merciless investors will be first against the wall. Peace.

Greg · 15 June 2018