Druce Marylebone reviews in London

★★★★★ 5/5

Google

Relationship started after an enquiry I posted on Rightmove. TBH my experience when doing these things via Rightmove is mixed to say the least so I was pleasantly surprised to receive a quick call back. Mike introduced himself and then very thoughtfully and professionally asked pertinent questions as to my circumstances and what I was looking for. This led to a meeting and a review of properties that I might wish to view. Viewings were then arranged and conducted in a very knowledgeable, insightful and yet empathetic manner. Keen to listen but also challenge was as experienced property owners very welcome. I wouldn't hesitate to recommend.

Andy · 14 April 2024

★★★★★ 5/5

Google

I highly recommend working with Daisy Pitt at Druce. When we were viewing apartments Daisy was attentive to our preferences and tailored the search to our needs. Although we had been searching for a month with other agencies, Daisy helped us find the house within a few viewings and in a low supply market no less. Then, throughout the application process, Daisy advocated for us, was communicative, always available and highly organized. Thank you for helping us secure our dream home!

S · 14 April 2024

★★★★★ 5/5

Trustpilot

Eoghan Redmond: a highly professional agent

Eoghan Redmond provides a highly professional service, quickly identifying the types of property sought and arranging suitable viewings. His knowledge of the London market is good and he is especially helpful in advising on asking prices and following up with vendors on any queries. He happily looked for properties outside his area and sent me a great selection. Within a week he found me my dream flat in an area that wasn’t even on my radar and at a great price. I liked that Eoghan was always punctual to viewings and didn’t try to pressure me in any way to make an offer. I couldn’t fault the service he provided and highly recommend him to anyone looking to buy. He’s an extreme nice fellow too which is always a bonus.

Lim · 5 April 2024

★★★★★ 5/5

Trustpilot

Good service

Good service. Highly recommend Natasha Dhillon in particular who is professional, very responsive and helpful.

Nooshin · 24 July 2025

★★★★★ 5/5

Trustpilot

Outstanding Service

We work with Druce on multiple properties across various branches, and the experience has always been outstanding. Their team consistently strives for excellence, providing clear and timely updates throughout every stage of the process. I would highly recommend their services to anyone in the property sector. A special mention goes to Louis from the Brook Green branch, whose dedication and professionalism truly stand out.

Chris · 14 May 2025

★★★★★ 4/5

Trustpilot

Great service with exceptional professionalism

Really great service from Iqbal. Always prompt to respond to messages and really helpful throughout the whole process. Thank you Iqbal.

Parisa · 4 March 2025

★★★★★ 5/5

Trustpilot

Jatin has been extremely helpful

Jatin has been extremely helpful! Thank you once again

Dilpesh · 2 July 2025

★★★★★ 5/5

Google

I highly recommend working with Daisy Pitt at Druce. When we were viewing apartments Daisy was attentive to our preferences and tailored the search to our needs. Although we had been searching for a month with other agencies, Daisy helped us find the house within a few viewings and in a low supply market no less. Then, throughout the application process, Daisy advocated for us, was communicative, always available and highly organized. Thank you for helping us secure our dream home!

Sarah · 29 September 2023

★★★★★ 5/5

Trustpilot

Amazing Sophie at Druce

Sophie at Druce I was really impressed by Sophie how well organised, flexible and patience she is! Sophie was very nice to talk to me in the phone and sent me information and made appointment immediately after our discussion. She called me when she arrived in the property and wait for me patiently as I was running late due to traffics. Further more, Sophie is very considerate, very proactively communicating with me, she works very effectively and efficiently between all stakeholders with phone calls, messages.Thank you so much Sophie. It’s been a pleasure to meet you！

Vivi · 15 September 2023

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Thomas to find a new apartment, and I couldn’t be happier with the experience. From the start, Thomas was attentive and understanding of my needs, helping to narrow down options that fit my budget and preferences. He provided valuable insights into different neighborhoods, making the decision-making process much easier.

Noemy · 21 October 2024

★★★★★ 5/5

Trustpilot

Successfully managed a tricky sale

Jacinta and her team did a great job in selling my flat despite numerous obstacles and loads of intricate issues cropping up during what became a really difficult and prolonged process. Jacinta, in particular, was extremely supportive, empathetic and quick to identify solutions. Without her help and expertise, I suspect the sale could have fallen through. And that would’ve been very bad. So I do really recommend Druce Brook Green for sales.

Jon · 22 January 2024

★★★★★ 5/5

Trustpilot

Thanks Jacinta

We sold our flat via Druce in Brook Green. We were impressed by Jacinta from the first time we met her when she valued our property - she seemed trust worthy and reliable. Although we had a bit of bad luck along the way, Jacinta was such a steady hand who guided us through multiple negotiations and finally got the deal done. We really appreciated her professionalism reliability, and kindness towards us we hit some bumps in the road. She was always contactable, prompt in replying to our many queries, and very knowledgeable about the market and the area. Would highly recommend selling your property through her. Thank you Jacinta 🌟

Lara · 8 July 2023

★★★★★ 5/5

Trustpilot

Quality does matter

Iqbal was a pleasure to deal with for me as a prospective buyer, while at the same time sparing no effort for his clients who are selling. He made himself available at short notice for viewings, but allowed me the time and space to make my own decision without being too pushy. When I come to sell, Druce will certainly be in the running for careful consideration.

Edward · 2 April 2024

★★★★★ 5/5

Trustpilot

Perfect experience with Thomas Last

It was my First week in London and urgently searching for a flat. Coming from NYC I expected the process to be awful. While it did have its ups and downs, agents like Thomas Last made it easy. Sadly the right flat wasn’t with Druce but I would recommend Thomas to anyone moving to London or looking for a new flat. Thank you for making it a better experience.

Jennifer · 20 January 2024

★★★★★ 5/5

Google

a really great service from Iqbal and the team

Ian · 14 April 2025

★★★★★ 5/5

Trustpilot

Highly professional Lettings Team at…

Highly professional Lettings Team at Druce (formerly Bective) Brook Green provided an excellent service all round for both the tenant and landlord. I have no hesitation in recommending them. I appreciate that Chris Lilley is always helpful, responsive and honest in his advice and that the whole team who make all the necessary arrangements for Lettings do so effectively and efficiently for a seamless smooth process. The Property Management team including Daniella Perkins and Zaynab Brooks also deserve special mention as they always go above and beyond to ensure that all the details are attended to so the property is ready for tenants to move in. I was especially pleased to note that the tenants who moved in provided a great online review based on their positive experience of dealing with Kathryn Root when they relocated from Australia. So a good experience all round and reassuring to know that tenants and landlord are equally happy with the service!

Natalie · 6 January 2023

★★★★★ 1/5

Trustpilot

Do your homework before signing and think twice.

UPDATE: For an extended period, I was in touch with a Senior Member of the Druce organisation. He has shown genuine interest and concern and he has agreed to certain terms that I requested due to the poor service. So I believe Druce is on the right track. But my advice below still stands. To be fair.........the majority of my annoyance is with Bective Real Estate that has recently been acquired by Druce & Co. Perhaps Druce will invest in staff training and performance monitoring along with establishing performance standards ( response times, monthly reviews etc.)which are so desperately needed. If they do make these investments they will be rewarded with higher calibre employee and improved retention levels and productivity. If they don't............ this nightmare scenario is destined to repeat itself time and time again until a bigger fish swallows up Druce. I would like to warn against using the Property Management department in the Ladbroke Grove office of Druce . For years we used Bective to just collect the rent and provide monthly statements. We then hired them to MANAGE our property. They told us that they were experts in managing properties and would take care of all the issues making my life more relaxed.. my experience has been quite the opposite. The Property Manager that I have been assigned is, in my opinion , inept. I have spent more hours complaining to her bosses and correcting issues than I ever spent on managing the property on my own. Nothing has improved......in fact it gets worse by the day. My advice would be to inform yourself of the experience level of your potential Property Manager and to spell out expectations of response times. On occasion I have had to wait up to 5 weeks for response to emails and on some occasions have never received a reply of any kind. The next time I have the opportunity to get a new Property Manager I will be sure to meet them in person and write out expectations from both sides before signing on the dotted line. The Director of Property Management , in the Ladbroke Grove office , is in my opinion, aloof and totally uninterested. I have received more "out office" emails from this individual than any other form of correspondence. On one occasion my Property Manager informed me that there was a broken light fixture and they had a quote of $135.00 to repair it, "would I please approve?"....I pushed back and asked for a second quote.......I was then informed that it was a burnt out lightbulb! On another occasion I asked that they hire someone to prune a tree in our garden which is located in a Conservation Area. My Property Manager emailed me that she had no experience with this and asked me if I could recommend someone? !! I have had to work harder and have experienced more aggravation WITH a Property Manager than WITHOUT. I will have to consider increasing my rent because of what Druce is costing me both in fees and poor oversight. Property Management is no panacea!

Anthony · 5 January 2023

★★★★★ 5/5

Google

We had a phenomenal experience working with Druce. Daisy and Hannah were absolutely fantastic. Communicative, upbeat, and passionately invested in finding my boyfriend and I our dream home. We are eternal grateful for their support and persistence in our offer negotiations and representing us so well, and especially in helping us navigate the London rental market as ex-pats. THANK YOU!

Charlotte · 14 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, solution focused and professional. Stefanie created a win win situation for everyone involved.Highly recommended. Great team and super helpful. A positive experience.

Ms · 20 January 2026

★★★★★ 5/5

Trustpilot

A Trustworthy & Caring Agency

Tiago helped me find the perfect flat at the location I was keen on. He was highly proactive and supported me through the entire tenancy process.What I liked about Bective was that unlike other agencies they are proactive, empathic and have good intentions. Most agencies want to work for themselves rather than understand the tenant's needs and situation; It is all about closing the deal with the highest bid. But with Tiago & Bective, I saw their keenness to work with me and the landlord to get the best deal possible for both of us.I would highly recommend them!

Neha · 16 August 2022

★★★★★ 5/5

Google

I have had the pleasure of Ally assisting me to find my ‘next home’ on 2 occasions, I will always recommend him. Most recently, he found mine and my fiancés first home together and we couldn’t be more excited! His expertise and experience is apparent in his approach. He is always calm, helpful and considered. Thank you Ally!

Delveen · 14 April 2024

★★★★★ 5/5

Trustpilot

Hanna

Hanna has been wonderful to us and the entire process. We arrived in a vulnerable situation having lost our previous home due to a flood, we were under a lot of stress and from day one she was very attentive, resolving each step of the process very promptly, which in our situation we greatly appreciate. Very responsible and very attentive with a super friendly treatment. Without a doubt an excellent service.

Silvia · 24 May 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, very professional and responsive, I had another estate agent before Druce and I feel I wasted 4 months but once I started with Druce within a month they managed to find three offers for my flat. I would recommend it to anyone selling or buying property.

Angelica · 13 April 2025

★★★★★ 5/5

Trustpilot

Druce Management

Druce has been managing my property for under 2 years and I found them to be reliable, knowledgeable and efficient. My primary contact is with Jatin and I find him friendly and easy to deal with. Thank you.

Joseph · 1 August 2025