Druce Marylebone reviews in London

★★★★★ 5/5

Trustpilot

Marcus is so professional

Marcus, was one of the most professional people I dealt with While searching for a home, When I asked him exactly what I wanted in my new residence, he found me a property that met every single one of my requirements in record time. I highly recommend working with him; without a doubt, if I ever need to move again, he is the first person I will contact.

Taghrid · 16 July 2026

★★★★★ 5/5

Trustpilot

Andrew was nothing short of inspired…

Andrew was nothing short of inspired during our recent flat sale in W10. Without his commitment and confidence in what was a unique and challenging situation this sale would not have completed. Amazing service and a lovely person to deal with.

Tim · 30 April 2026

★★★★★ 5/5

Trustpilot

We had a great experience renting out our flat through DRUCE, Brook Green.

We had a great experience renting out our property through DRUCE, Brook Green branch. Stephanie was incredibly professional, knowledgeable and responsive which made the whole process stress-free, especially against the backdrop of all the aggravation that landlords have to go through these days. Everything was handled efficiently from start to finish. Highly recommend them if you're looking to rent out your property in/around Brook Green/Kensington Olympia in London.

Yazmin · 7 August 2025

★★★★★ 2/5

Trustpilot

Not a great experience

Had a poor experience trying to purchase a property through Druce. We were initially told Druce could subsidise the purchase price by reducing their fee at X price. That price was later reduced, then we were told by the director that Druce could not subsidise the price. Target completion dates were confirmed as fine/agreed (when they clearly werent. While we appreciate these things take time and it's not always simple to broker discussions, the communication was far too irregular and inconsistent throughout the process. We received few updates and felt uninformed about progress.

Rishad · 11 June 2026

★★★★★ 5/5

Trustpilot

Natasha Dhillon

Natasha Dhillon in Property Management is my go to contact here as she is always professional, diligent and also very personable in dealing with any issues that arise - she has even gone beyond her remit to chase other departments internally to resolve outstanding queries which was much appreciated. You can rely on her to get it sorted!

S · 8 July 2025

★★★★★ 5/5

Trustpilot

Great service from Luis

I had a very good experience with Druce. Luis was professional, helpful, and always responsive. He made the process smooth and clear, and I really appreciated his support throughout. I would happily recommend him.

Omoh · 6 January 2026

★★★★★ 1/5

Google

I recently assisted a friend in moving out of a London apartment she had rented through this agency. Unfortunately, our experience with the agency’s representative was extremely unprofessional and upsetting. My friend, who is currently outside the UK, had asked me to collect her remaining belongings and return the keys on her behalf. When we arrived simply to do this, the agent showed up and, in an almost assault-like manner, very aggressively yanked the keys out of my other friend’s hands. We were not refusing to hand them over at all, we were simply holding them because we were in the midst of packing up her things. This was an unnecessarily physical and intimidating act that felt entirely out of line. The agent behaved rudely and treated us as if we were second-class citizens, even though we were only there to help peacefully resolve the situation on behalf of someone who couldn’t be present herself. At no point did we cause any disturbance; we were simply doing what was asked of us. It is completely unacceptable for a business representative to use physical aggression or intimidation in any circumstance. We do understand that the agency may have had prior problems with our friend, the tenant who is currently not in the UK. However, we were not her, and we had nothing to do with any prior disputes. The disrespect and aggression we were shown were completely unnecessary and unprofessional. What’s more, the incident left my friend in tears, highlighting just how distressing and unwarranted the agent’s behavior was. No one should ever be made to feel unsafe or humiliated in a situation like this. One staff member’s actions reflect the entire business, and based on this encounter, it’s clear that no one should have to deal with an agency that treats people this way. This level of unprofessionalism and lack of respect is beyond disappointing, and I strongly caution others to stay away from this agency entirely.

Lol · 29 October 2025

★★★★★ 1/5

Google

I had a frustrating experience with Druce when trying to recover an £800 deduction that was taken from my rent refund to cover an outstanding utility bill. Despite clear written confirmation that any excess would be refunded, I received no proper breakdown, no final bill, and evasive responses when I followed up for months. Their handling was unprofessional and lacked transparency. Emails went unanswered, and when they finally responded, they ignored key details and shifted responsibility instead of providing clear answers. If you’re considering renting through Druce, be prepared for poor communication, a lack of accountability, and difficulty getting your own money back. I wouldn’t recommend them to anyone who values professionalism and honesty.

Ke · 21 March 2025

★★★★★ 5/5

Trustpilot

Excellent service

I wanted to take a moment to thank Kamile for her exceptional service in helping us find a new flat. From our first interaction, it was clear that Kamile was genuinely invested in helping us find the perfect place. Her enthusiasm and dedication made the entire process not only smooth but also enjoyable. She took the time to understand exactly what we were looking for and ensured we had all the information we needed at every step. Her attention to detail, responsiveness, and willingness to go the extra mile made all the difference. I truly felt supported and well-informed throughout the process. I’ll definitely be recommending her and Druce to anyone in need of an agent!

AJ · 26 February 2025

★★★★★ 5/5

Google

I chose Druce because I’d been happy with their service a few years ago. Despite new faces the care and thoroughness with which they listened and dealt efficiently as well as sympathetically over the few months, did not disappoint. Guy was always a good communicator and also helpful in the way he helped both seller and buyer over the line as well as possible. I’m happy to recommend Druce and Guy as their representative dealing with this sale

Janet · 27 January 2025

★★★★★ 5/5

Google

It’s been great working with Druce. We moved from Tokyo to London, and they supported us online throughout the entire process. Buchard Klein was amazing, very supportive and attentive on the details of the flat, the renting process, and everything in between. They really made the difference for us. When we got to London, everything was all set up. Recommend a lot.

Raphael · 14 April 2024

★★★★★ 5/5

Trustpilot

Great service from Louis

Louis was a great estate agent and went above and beyond helping us securing a property. He was very proactive and only showed properties that matched our requirements.

Judit · 18 July 2025

★★★★★ 5/5

Trustpilot

Druce agency repairs in a new flat

I recently moved into a flat rented by Druce. There were a number of fixes that needed to be made and after a bit of a delay, Druce's managing agent Natasha Dhillon and her contractors I have to say did a great job on the works. Their repairs were solid and Natasha was responsive and helpful. The only negative was it took a while to address everything but in the end, almost all the smaller problems related to the functioning of the flat have been resolved and the work done was excellent. All in all, it was a very positive experience.

M.O · 17 October 2024

★★★★★ 3/5

Trustpilot

Helpful …

I have to give credit to Marcus Wise. Throughout the process, he was always helpful and responsive. He genuinely tried to resolve any issues and always acted in the tenant’s best interests.

A · 8 July 2026

★★★★★ 5/5

Trustpilot

The team of druce is very helpful

The team of druce is very helpful, friendly and always finding solutions. I would like to recommend particularly “Jonathan” who helped me through the process with so much care and attention. Thank you for this great experience!

Jade · 1 June 2026

★★★★★ 5/5

Trustpilot

Outstanding service

Being a landlord not living in the UK, I was impressed by the Druce team, and in particular by Stephanie Gunther, who not only found a tenant but continuously provided strategic suggestions on the flat (ie cleaning, removing objects) in order to achieve the best result in the shortest time frame. Negotiations were conducted by Henry Duke. I had two other agents on board working at the same time and Druce was by far the most active in terms of viewings and constant contact with me. Outstanding service. Well done!

Consumer · 23 August 2024

★★★★★ 5/5

Trustpilot

Flat disaster - property management

I’m a tenant of a flat rented out by Druce. One person from negotiating team was pushy and not the most professional. Their phone line was not efficient either. Over a Saturday morning, my flat flooded from a burst pipe the floor above and I had to move all my belongings out of my bedroom and move out. I couldn’t reach anyone over the weekend and has to move out due to the safety hazard. However come 9 am Monday, I called and spoke to Saif Musawi, the new property manager who immediately came in with a contractor, a team of electricians, etc, to assess the damage and ascertain whether I could stay in the flat. Saif was extremely professional, quick thinker and actor, and highly efficient. I’m providing this review as I was impressed by his professionalism despite the disastrous experience I faced and my neutral view of the estate company. I have only the highest praise for how efficiently Saif was able to fix and deal with the damage to the flat and my belongings. He is an excellent property manager whom Druce are lucky to have

Druce · 13 August 2024

★★★★★ 1/5

Trustpilot

Horrible experience with Druce Chelsea

Our experience renting through Druce has been one of broken promises, poor service, and a complete lack of professionalism and accountability. An all round horrible experience.

Tareq · 21 July 2026

★★★★★ 5/5

Trustpilot

Could not recommend Druce more!

I had such a wonderful experience with Druce. Thomas Last was such a professional, friendly and helpful letting agent. He listened to exactly what I was looking for in a rental property and we only required one afternoon of showings because the apartments he showed me were exactly on the mark. I now have my dream apartment in Chelsea! So efficient and made a typically stressful apartment hunt feel so easy. A million thank you-s to him!Stephanie Gunther was also incredibly helpful in helping me obtain the necessary paperwork and references necessary to get my housing application to the finish line. I'm an American relocating to London and therefore my application was a bit more complicated, but Stephanie coordinated everything with the landlord and helped me square everything from New York. She was a fantastic advocate, so transparent and thoroughly helpful!I could not recommend the agency more thanks to these two professionals.

Miriam · 13 June 2024

★★★★★ 5/5

Google

I just want to take a moment to thank Daisy Pitt through my one month journey of flat searching. I was mainly looking for flats in Mayfair and Marylebone and due to my high standards, I have contacted 9 agencies(including Dexter, Cater Jonas…)and Daisy is the only one who really takes good care of me. The journey began with Daisy sent email to me. After replying, I was busy stuck with work and not being able to pick up my phone during work hours. A lot of agencies would just stop contacting because clearly they don’t want to ‘waste’ time. Daisy was different. She called me 5 times with some picked up and some missed. The first time the line finally got in, I felt terribly sorry and I was going to call her back anyway after work. She is professional and proactive but completely not in a pushy way(that is very prevalent in W1 agencies)and she is totally a sweetheart. I felt blessed to meet her and I think she is excellent on her job. It was a great experience. With gratitude, Mary

M · 14 April 2024

★★★★★ 5/5

Google

I have had the pleasure of working with Mike Loodus, a real estate agent who truly went above and beyond to help me find my dream home. Mike was meticulous, responsive, and made the whole process seamless for me. He took the time to listen and understand my needs, and was always available to answer any questions I had along the way. Moreover, he used his vast knowledge of the market to guide me towards properties that matched my budget and preferences. Thanks to Mike's expertise, I was able to close a deal in record time, and I couldn't be happier with the results. If you're looking for a real estate agent who values your time and resources, look no further than Mike Loodus. Highly recommended.

Daria · 14 April 2024

★★★★★ 5/5

Google

Relationship started after an enquiry I posted on Rightmove. TBH my experience when doing these things via Rightmove is mixed to say the least so I was pleasantly surprised to receive a quick call back. Mike introduced himself and then very thoughtfully and professionally asked pertinent questions as to my circumstances and what I was looking for. This led to a meeting and a review of properties that I might wish to view. Viewings were then arranged and conducted in a very knowledgeable, insightful and yet empathetic manner. Keen to listen but also challenge was as experienced property owners very welcome. I wouldn't hesitate to recommend.

Andy · 14 April 2024

★★★★★ 5/5

Google

I highly recommend working with Daisy Pitt at Druce. When we were viewing apartments Daisy was attentive to our preferences and tailored the search to our needs. Although we had been searching for a month with other agencies, Daisy helped us find the house within a few viewings and in a low supply market no less. Then, throughout the application process, Daisy advocated for us, was communicative, always available and highly organized. Thank you for helping us secure our dream home!

S · 14 April 2024

★★★★★ 5/5

Trustpilot

Good service

Good service. Highly recommend Natasha Dhillon in particular who is professional, very responsive and helpful.

Nooshin · 24 July 2025